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1666 comments found.

Hi. Pre-sale questions. This pluggin looks really good!: - Does it have integration with zapier? - When is next bit update happening with android app release? - Will android app have monthly costs? Or 1 time fee? - Is the Dashboard inside wordpress dashboard?

Thanks!!

Dear nunopalha,

Thank you for taking the time to contact Screets and I am glad you liked the plugin at first sight.

We’ve already began working on the next major update and it’s expected before new year. Mobile applications will follow this update.

It isn’t decided yet how we cost mobile apps. It’s because the next major update, Screets servers will help to process advanced features in your server (like multiple project authentications, manage logged in users) where you can’t do it in your PHP server. We will announce all details to our email subscribers in a couple of months.

Why don’t you subscribe Screets Live Chat email list? So we can notify you about the next major update details through email.

Subscribe here: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

Hope this helps. If you’ve further questions, feel free to reply here.

Best, Screets.

Hi,

Is there anyway to have the plugin use WordPress usernames rather than requesting that they enter a name? Our use-case is only for registered users and being able to type in any name makes it much more difficult to know who we are chatting with.

Thanks

Brad

Very well dear Brad.

Note that email subscribers will get Beta access and learn coming features before anyone. You can unsubscribe anytime.

Although it will change in the next major update, currently there is no data sharing between your server and Screets servers (except checking plugin updates). Our customers servers limit us usually with PHP 5.4 and lack of good environments like Node, Socket.IO and so… It is impossible to have advanced features which can’t be done with Firebase and our client servers.

Google services have problem with China and Iran. It will also help us to work all around the world.

And you will have full control on your data (chats, users, etc.), of course. It will be fully GDPR compatible.

If you have other questions or concerns, feel free to ask.

Best,
screets.

Hi,

Unfortunately having the data reside on your servers will be a deal breaker for me.

I appreciate you letting me know so I can start looking for another solution.

Thanks

Brad

Sure dear Brad! We will notify all subscribers by email about the next update.

Best, Screets.

Hi there! is the plugin working with the latest 5.2.2 Wordpress version? Thanks

Dear duende002,

Thank you for your contacting Screets.

Yes, LC always test with the latest version of WordPress. If you face any error, please report it to Screets team through contact form:

https://screets.com/contact.php

If you have other questions in the meantime, feel free to reply here.

Best, Screets.

Hi. Pre-sale questions, I’m ready to buy it right now but I need to know can I manage a number of sites let’s say 2+ sites trough the same dashboard. This is a key feature I need. I read that you are about to release a big update soon, should I wait for you to release the update (if it’s going to be a completely different product) and buy it after the release or can you assure me I’ll be getting the update and use it on any site (not just wp) if I buy the software from this page right now? Thank you! So far it looks great! This is just a suggestion not something that’s a deal braker for me just a cool feature I would love to see implemented – having the option to get automated answers to peoples questions based on keywords they mention in their questions.

Dear pwnoobz,

Thank you for the time to contact Screets.

LC2 should have own chat console for each website. It isn’t suitable to manage more than one projects (domains) on the same chat console. However, we’re changing this in the next major update. Although it isn’t possible to provide all details here right now, I can quote sentences from previous comments:

We will use Screets servers for advanced features like user management, projects… Our customers servers limit us usually with PHP 5.4 and lack of good environments like Node, Socket.IO and so on. It is impossible to have advanced features which can’t be done with Firebase and our client servers.

So you will have also option to create multiple projects on the same console (each additional project might cost you differently).

I suggest you to subscribe our email list (https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b) and wait if managing multiple projects on the same console is the key feature for you.

Hope this helps. If you’ve further questions, feel free to reply here.

Best,
screets

So you don’t recommend me buying the software from you right now because I’m not going to receive the next major update for free? “Each additional project might cost you differently”. Why? Current license says unlimited sites. Excuse me, I need to know if there are going to be follow-up taxes after the initial payment in order to know and continue my search for another app, buy this one now, or wait for its major update. I don’t mind hosting the app on my own server, in fact, I prefer it. Thanks!

Dear pwnoobs,

Of course, it always good keep looking the best solution for your business.

As mentioned in previous message, we suggested waiting for the next major update because the key feature is for you to have a common chat console for your all domains instead of each domain has own chat console. LC might have additional items like Visitors extension (https://codecanyon.net/item/live-chat-visitors-extension/21627731), updates are free.

If you have other questions or concerns, let us know.

Best,
screets

xbsme

xbsme Purchased

....{error ??? whats this..

Dear xbsme,

Thank you for reaching Screets.

It seems like you have already reported the issue Screets team through contact form. It is appreciated! One of my co-workers will assist you as soon as possible.

If you have other questions in the meantime, feel free to reply here or through email.

Best,
screets

Hi, got a question regarding the chat interface. How to access the chat interface is it in worpdress itself or it s a separate url that is generated and we access to it ?

Dear Augiger,

Thank you for reaching Screets.

It is currently working in WordPress. Your operators should login to your back-end. However, you can limit your operator capabilities. For instance, only contributors can chat with users.

Do you think separate url is better solution for you? Your answer will highly appreciated.

Best,
screets

Where can I found the Php version you promissed ?

Dear Michael,

Thank you for reaching Screets.

PHP edition is expected before new year. We can notify you by email when release date is exact if you subscribe email list below. You can unsubscribe anytime, of course.

https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have further questions or concerns, feel free to ask.

Best,
screets

Hi, How to use the proactive function? If the visitors are viewing the pages without chatting first, admin from the backend won’t join the conversion and ask them first. Please let me know. Thanks

Dear vividcomputers,

Thank you for getting in touch with Screets.

Proactive features isn’t available yet and showing online visitors feature is deprecated. It was very old approach and causes huge real-time database usage.

But, we’re working on auto-messages for the next major update. So you will be able to create simple rules to initiate chats with specific visitors like “if someone visits to contact page and wait 3 seconds, throw that message: Any questions? Feel free to ask.”

If you have other questions, feel free to reply here.

Best,
screets

Note: for support questions, you will want to use contact form: https://screets.com/contact.php

I used your plugin on a site but it is not appearing for non logged in users

Even after i configured it

How do i fix it?

Dear Science4me,

Thank you for reaching Screets.

Could you please report it to Screets support team through contact form? Please don’t forget to renew your support request if its expired.

Contact form: https://screets.com/contact.php

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Any Extended license for using saas product monthly subscription to unlimited clients

Dear INNTeam,

Thank you for your inquiry!

LC has already 100% GPL license. So you can customize and resell the item once you have a regular license.

Hope this helps. If you have other questions, feel free to ask.

Best,
screets

Ok. Thanks

No problem dear INNTeam. If anything else comes up, feel free to ask.

Hi Pre Sale Question:

Is this Chat software able to identify existing woocommerce users & retrive their historical order data?

Dear prosakib,

Thank you for your inquiry.

LC currently doesn’t recognize WooCommerce users. They initiate chat just like other visitors. But, we improve user authentication for the next major update. You will have more control on users.

If you have other questions, feel free to reply here.

Best,
screets

This looks great but I was looking for something with an iOS app or some way to notify the admin user on a mobile, is there any solution? It won’t work with just emails.

Thanks

Dear j2o,

Thank you for taking the time to contact Screets.

Currently LC 2.0 only supports email notifications for new chat requests. We’re working on better solutions for the next major update and iOS app will follow it.

If you have other questions or concerns, feel free to ask.

Best,
screets

Hi, Sign-in button is not work from chat console. How can I fix it?

Dear flexbilisim,

Thank you for reaching us.

Could you please report the issue through our contact form. It is required for support questions:
https://screets.com/contact.php

If you have other questions in the meantime, feel free to ask here.

Best,
screets

Hey there, in the older versions I was using I could initiate conversations with visitors. I just downloaded and installed the newer version but it doesn’t seem to have that feature. How do I enable it again?

Thanks

Dear Thomas,

Thank you for getting in touch with Screets.

It seems like you have Complete license. Could you please send comment to that item as a purchaser or you can use our contact from http://screets.com/contact.php?

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Pre-sales question: really liking what I’m seeing but I can’t seem to find any information about what is configurable and what’s not.

For example, can you change the pre-chat field, disable the GDPR compliance checkbox and so on?

Where I can find more information about back-end management?

Thank you!

Dear steallarsb,

Thank you for taking the time to contact Screets.

It is possible to hide GDPR checkbox directly from chat options and change basic appearance like colors, sizes, etc. Why don’t you send demo request through contact form so we can send you a link?

https://screets.com/contact.php

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Per sale Questions :

How many Images, CSS, and JS files load into browser by this chat script ?

fatiri

fatiri Author Team

Hey pantagone,

Thanks for your update! Let me give you details:

  • loader.js 0.6kb
  • widget.js 1.9kb
  • app-iframe.css 8.7kb
  • screets.chat.min.js 387kb

In total ~398 kb. It may vary depending on the plugin version.

Regards,
fatiri

Do you have any mobile app to chat with visitors ?

Hello Pantagone!

LC2.x doesn’t have a mobile application yet. However, it is expected in 2020 with the next major update LC 3.

If you have other questions, let us know.

Best,
screets

Hi,

Just had a few more technical questions before we buy.

1. Description indicates 100 users at once, but this limitation is based on Server / DB right? Our goal is to throw the code on AWS and scale the hardware with beanstalk, so there should never be a lack of resources.

2. Does the live chat system need any external API integration to run? Or better question .. how exactly is this built – is it using things like Socket.io ?

Does your firm offer any technical support as I’m sure our developer will have questions.

Thanks

Dear tiger,

Thank you for taking the time to contact Screets.

1. LC uses Firebase for chat transmissions that allows you 100 user connections at one time. So you don’t need to install anything on your server. You can create a free Firebase project

2. Firebase has own API and supports almost all platforms. Your developer can also check our advanced documentation as well: https://medium.com/screets

If you have further questions, feel free to reply this comment.

Best,
screets.

How do I move the Icon Chat In the side middle of the website?

Dear Jedi,

Thank you for getting in touch with Screets.

There is no feature like moving chat button in the middle. Only bottom left and bottom right positions are supported.

But, LC 2.x is open source product. You can edit the way you want. It is up to your PHP and JavaScript knowledge.

If you have other questions, feel free to reply this comment.

Best,
screets

do you have a php version i can use on my html website?

Hello NC,

Thank you for taking the time to contact Screets.

The next major update will work with HTML pages (and PHP, of course). We’re working on it hard and announce release date soon by email.

If you would like to get notified by email, please subscribe email list from link below. We will send email and you can unsubscribe anytime you want. https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have other questions in the meantime, feel free to reply.

Best,
screets

Hello, Any news about mobile app? like to support client via mobile phone with push notifications?

Dear zconsulting,

Thank you for reaching Screets.

Mobile application will be developed after the next major update is released. You can expect it in 2020. Your operators will be able to chat through the application.

Please reply this comment if you have other questions.

Best,
screets

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