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Discussion on Live Chat Unlimited

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1666 comments found.

Hello,

Shoot us a message! We’d love to talk.

Any ideas or comments? Add a comment below :)

For your support questions and demo requests:
https://screets.com/contact.php

Best, Screets

Still no mobile app ! its sad

Dear bronzemoon,

Thank you for your update.

There is no mobile application in LC yet , however visitors can start chat from their smart phones. Mobile app is planned for the next major update.

If you have other questions, feel free to reply this comment.

Best, Screets.

When is next major update ? would be awsome if mobile app! tnx

Dear bronzemoontr,

Thank you for your update.

We will announce ETA of the next major update by email once it is clear.

Would you like to notify you as well? You will want to subscribe your email list here: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

Meanwhile, if you have other questions, please feel free to reply this comment.

Best, Screets.

Just have this version for Wordpress, or is there anything that can be used on any site?

Dear andregon,

Thank you for your update.

I think you mean Standalone version. The next major update will work everywhere including HTML, PHP and WordPress websites.

Would you like to notify us about release date? If yes, please subscribe your email here: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have any further questions or concerns, please reply this comment.

Best, Screets.

Hi,

Is this a one time fee? License for life?

Dear bmcinternet,

Thank you for your inquiry!

Live Chat Unlimited is one-time fee product and further updates are free. Note that extensions like (Visitors extension) isn’t included in the item. Besides, some features (like mobile app) might be priced differently.

If you have further questions or concerns, feel free to reply this comment :)

Best, Screets.

Is all conversion save on server host or Third party service ? How Admin Control All Of This If It Save To Third Party Service ?

Dear Hinonashi,

Thank you for taking the time to contact Screets.

LC uses Google Firebase for all chat transmissions, managing operators online/offline statuses and user authentication. We’ve moved to Firebase real-time database from AJAX in 2015 (you could store your chat data into your own server, but not anymore).

Although Live Chat console does a lot of things, you can also use Firebase own admin console for more advanced actions like exporting chat data as JSON, disabling/deleting users, etc…

Why does LC plugin use Firebase?

  • It doesn’t use your server resources
  • 100 users can talk with each other and your page load is still same (maybe ~100ms difference)
  • It is real-time
  • Fast and reliable
  • Mobile app is planning for operators with the next major update LC 3.0 (which is expected after the release)

Hope this helps. Let us know if you have further questions or concerns.

Best, Screets.

I have a pre buy question: Do you have an option to install an app on my phone sow I can be all the time online just in case someone is on my website. I would like to be more responsive. Would be nice to install an app on my smartphone witch connects to this wordpress plugin. Thank you

Dear zattuvision,

Thank you for taking the time to contact Screets.

Although your visitors can initiate chat and talk with operators through their mobile phones, operators must use desktop browser (PC or Mac) to join chat and answer visitors.

Native application (iOS and Android) is planning in the next major update which is expected in this year.

If you have further questions, feel free to reply this comment.

Best, Screets.

Hello good day, excuse me but this chat is only for Wordpres?

Do I need to have the wordpress installed in order to use it?

Dear skytecmx,

Thank you for your inquiry!

Yes, Live Chat is currently working on WordPress only. You need a WordPress website to use this plugin.

If you have further questions, feel free to reply this comment. We will glad to assist :)

Best, Screets.

ok thank you the information, with respect to your product, I currently want it for a page that is only in html5, my question is as follows.

Can I install it in a subdomain for example chat.domain.com and in my domain.com just embed it?

Do you have any scrip generator to be able to embed it in my domain.com?

Another question to keep in mind, is that it mentions that this version can be installed in several domains, in fact I have other sites that have installed wordpress which I can install, that is why I want to know before copying it, as I mentioned before I am interested mainly for a site which is not installed wordpress.

or should the chat be installed on the same domain where you want to use it?

Thank you for your update dear skytecmx.

Although you can install Live Chat Unlimited on any domain and subdomain, each website should have own chat console. So each subdomains will require a WordPress installation.

However, In the next major update, you will be able to run the plugin in HTML and PHP pages with a simple script (by copy/pasting). So you can manage multiple websites from 1 chat console.

Hope this helps.

If you have other questions or concerns, feel free to ask.

Best, Screets.

How do I enable email notifications when a customer sends a message?

Dear elite,

Thank you for getting in touch with Screets.

You will want to:

  • Go to Live Chat > Chat Console
  • Open profile settings (click user-icon on the top-right)
  • Switch on “Subscribe new chat requests”

Now you should receive emails to your WordPress email when visitors start a chat.

Please don’t forget to use contact form to send support requests. https://screets.com/contact.php

Best, Screets.

Good reading the comments I read about an update of the LC3 before May, we are in June. Do you have an estimated date? Some functions we needed we saw that are included in that version and not in the current one.

fatiri

fatiri Author Team

Dear Jubilo,

Thank you for taking the time to contact Screets and remind us of previous estimated date.

New design and developing process are currently going very well. We can’t wait to release the new version, yet there is no rush. It is really important for us to make a good job.

It is expected before new year and once it starts clear, we will notify our customers and email subscribers.

Would you like to get notified by email? Here you go: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have any further questions or concerns, feel free to reply this comment.

Best, Screets.

hi, if i bought unlimited license, and installed it in 5 domains, can I login in one place to answer those 5 domains incoming chat? or I need to login each domain and reply each one?

fatiri

fatiri Author Team

Dear Devanois,

​Thank you for your update. ​ Unfortunately, it isn’t possible right now. Each domain should have its own chat console. ​ ​Although there is a trick to do that, we usually don’t suggest it (like setup the same database for all your 5 domains). It is because your chats will be on the same list and there will be 100 simultaneously user connection limit for all your domains instead of each domain has this feature separately.

We have also received your email and sent you demo link.

If you have any further questions or concerns, feel free to ask.

Best, Screets

Hi! I wanted to make a suggestion. With the chat icon circle in the bottom right corner maybe the chat system starts talking to the person even before someone initiates. Maybe with a little pop up message that says “Have questions? We would love to help.”. I wasn’t sure if you already had this function or not but I have seen websites with this function and it definitely captures attention.

Dear Asha,

Thank you for your feedback!

It is very nice idea. Although it isn’t available in current version, in-app messages feature is planning for the next major update which is expected before new year.

We can safely say that it is in roadmap.

If you have any other suggestions or questions, please let us know. It will highly appreciated!

Best, Screets.

Hi, Can I select support person to chat with? I can see photos of admin and like to user can start chat by selecting one of support members.

Dear Bamboogogo,

Thank you for your inquiry,

It is pretty cool idea! A couple of customers have also requested this feature recently. We have already added it in our “Ideas” notes.

After the next major update 3.0 which is expected before new year, we will consider all ideas and add good ones into roadmap.

Would you like us to notify you about the next major update by email?

If you have further questions in the meantime, let us know.

Best, Screets.

thanks but I need it now!

reason why user can select person is I can use this for matching platform for enquiries.

For example, I want to create matching or searching directory platform, I can use chat for interview one of lister not admin, like Language teacher, builders, chefs, or so on, and also admin manage who can be appear on selections.

please email me update!

Thank you for providing us details on this concern! It is really appreciated.

I will update “Ideas” page after I make clear one more thing. How admins should handle operator selection? I mean, admin should have a change to show up operators on specific pages, urls?

By the way, could you please leave your email here: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

So we can also update you by email. Note that you can anytime unsubcribe from the list.

Looking forward for your reply.

Best, Screets.

Hey, within one day I’ve reached a bandwidth of 1,8 GB/10 GB.

I’ve read your latest comments on that issue. First of all, I’ve checked my computer on any viruses or malware. Nothing found. So I did step 2 and added you to the Firebase project.

I hope you can help me out. Kind regards.

Dear t2consulting,

Thank you for letting us know here in the comments.

Please report it to our Screets support team using contact form: https://screets.com/contact.php

We will send you instructions and follow your Firebase project.

Meanwhile if you have other questions or concerns, feel free to reply this comment.

Best, Screets.

Where can I download the 2.8.5 update archive?

fatiri

fatiri Author Team

Dear Leopard,

Thank you for contacting Screets.

You will want to go your WordPress Dashboard > Updates and update the plugin. It will automatically update using Screets Servers.

If you have further questions or concerns, feel free to ask.

Have a nice day!

Fatih.

how can I install it ? is it like plugin ?

fatiri

fatiri Author Team

Hello 618media,

Thank you for your inquiry.

Installation Screets Live Chat plugin is easy and it is the same just like other WordPress plugins. However, you have also one more step to configure your real-time database.

That video should give you an idea how to do that after you purchase the plugin: https://youtu.be/7P3WuML3_dg

If you have any other questions or concerns, feel free to reply this comment.

Fatih.

Good morning. I would like to know if it is possible to have chat open on the homepage when users upload the website. Thank you

fatiri

fatiri Author Team

Good morning rlm,

Thank you for contacting Screets.

Although there is no direct option to auto-open popup when a user visits your homepage, you can achieve it by Javascript API. It is described there one by one: https://medium.com/screets/screets-live-chat-javascript-api-cccba9d21961

It is up to your PHP and JavaScript knowledge.

Note that you will have direct options for this feature in the next major update which is expected before new year.

If you require any further help, please reply here.

Fatih.

Is Screet Chat responsive? Does it work nicely and aestheticaly on mobile phones?

Dear Dave,

Sorry for the delay and I want to thank you for taking the time to contact Screets.

LC is responsive for web visitors. You can check it out demo here through your mobile device:

https://screets.com/try/lcx/night-bird/

You can also ask demo by sending simple email to support@screets.io. So you can give it a try before you decide purchasing.

Hope this helps. Feel free to ask if you have any other questions.

Best, Screets.

Hi,

two questions before buying: 1.) i have a customer who has different departments. can i solve this with this chatplugin? so maybe something like a pre-question: “Who do you want to talk to?” 2.) can i also give an answer via E-Mail and it appears inside the chat? (cause my customer isn’t familiar with doing this stuff inside a “backend”... ;)

Dear medien,

Thank you for taking the time to contact Screets.

Departments feature isn’t supported yet in LC 2.0 yet. However, it is in our developer notes already.

Replying emails directly from chat console requires very different technology. That’s why we’re moving common SaaS console in the next major update to achieve complicated and advanced features like this.

For now, you can only reply offline messages (sent through contact form) from your own CRM like Helpscout. Because, LC send offline messages to your email. So you can keep continue talk your visitors.

If you have any further questions or concerns, feel free to ask.

Best, Screets.

The plugin has proactive invitation function?

Dear Franklin,

Thank you for taking the time to contact Screets.

LC 2.0 has no auto-message feature yet which is planning for the next major update. It is expected before new year.

Would you like us to notify you when the release date is exact? If yes, you will want to subscribe email list here: https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have other questions, feel free to reply this comment.

Best, Screets.

Hi!

How can I create a button to start the chat within a block of text in a post or page?

The tutorial link is broken: https://screets.com/i/forums/topic/custom-button/#post-6625 :(

Thanks!

Dear elrancaguino,

Thank you for getting in touch with Screets.

Could you please report it to support@screets.io through contact form? It is required for support questions.

https://screets.com/contact.php

Please also don’t forget to renew your support period if it does exists.

If you other questions in the meantime, feel free to ask here.

Best, Screets.

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