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Are there any known issues with your plugin and other plugins or themes?
I also wonder how heavy (or light weight) this plugin is? Will it add to my page load times considerably or not?
Thank you for contacting Screets.
Well we try to fix the issues with any plugin or theme as soon as they happen.
You can send us an email on firstname.lastname@example.org so we can send you a demo and you can see does it fits your needs.
Hope this helps!
Hey there! I´ve bought this nice plugin a long time ago but wasn´t able to use it until now…I love it! Really well done!
Just one important question:
When my side loads, the chat widget is nice, small, elegant…just showing the speech bubbles.
But 2 seconds later, it shows the text you can chose on the settings (online and offline chat button).
I really would love to show just the speech bubbles…it´s so much more minimal which would suit perfectly. How can I get this done?
Thank you very very much for your help!
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How can i put the user’s email in “Site reply-to address” ?
So when we reply, to reply to the user’s email, instead of ours?
Currently we don’t have that feature but on our Lone Wolf update that comes out on 25th February there’s going to be that feature.
Hope this helps, please feel free to ask us!
First of all well done, you have an amazing plugin.
Is it possible to have the small chat icon that appears when loading, remain there instead of the online and offline initial popup buttons? I would like to keep the popup button size small like the chat icon so it doesn’t interfere with my footer. So I would just like to have the chat icon and essentially hide the “We’re online!” and “Send a message” but keep the actual popup as normal.
I have read other comments I would also like to see a future release add a proper section to give feedback. Also being able to give a quick auto reply for a welcome message. These would be a great features. Thanks so much!
Thank you so much for your feedback!
For the small chat icon you can go to Options>Design down under Chat Button you can find Custom HTML so you can add it where you want.
Also we are working on the new update and I put your idea in our dev notes!
If you have any other questions, please feel free to ask us!
Hi, I am looking forward to buy your plugin. Before that I have a doubt, does this plugin have Canned Message / Pre-written messages for the operators to quickly answer/ask to the client?
For example: “You are presently chatting with XYZ, How can I help you? ” if this is a canned message, I can send this immediately with one click of a button to all support requests instead of typing this over and over again. Many independent lice chat applications has got that.
I added the idea in our developer notes for our new major update 3.0 that comes on the 25th February.
We will definitely have that feature when Love Wolf comes out.
Here’s the link you can find more informations here: http://livechat.screets.com/
How do I change the sender email – for example when I receive an email to say that a user left a message when I was offline, the email is sent from email@example.com. Would you know how I change the default wordpress website?
First, please update to the latest version of WP if you didn’t because it was like that on older versions of WP.
Second, try to install plugin like: https://srd.wordpress.org/plugins/easy-wp-smtp/ it might help you.
Hope this helps,
Hi can you please share some new features coming in February? Thank you
Did you check our page: http://livechat.screets.com
We have some information there.
We will also share more information soon, closer to the release date.
I get this error when I active this PLUGIN.
Titan Framework Error: All option IDs per namespace must be unique. The id b63191bef5ed93b2 has been used multiple times.
what to do?
I can not log in wp-admin
Hope this helps!
No, I have not found anything useful.
I know you help? I can not use your plugin otherwise.
Sorry for mixing. It seems like one of active plugins or current theme conflict with Live Chat plugin (probably the theme).
Could you please create temporary admin user with firstname.lastname@example.org and send to the same email?
We will check and fix the conflict for you.
If you have other questions in the meantime, feel free to ask.
Done! Email sent!
I’m still waiting!
Developers will check this asap.
Sorry for waiting!
Presale question, are you able to share screen and can you upload a file or the visitor ( share files? Let me know
Currently we don’t have that feature but you can submit it to our ideas page bellow. We review all of the ideas and add good ones in to the road map.
If you have any other questions, please feel free to ask us.
Can the chat plugin only be used by users, such as in a community site?
Thank you. Best regards.
Yes, you can decide who can see the Chat box – visitors, users or other specific groups.
Hello I am interested in your plug in to add to my website. Is it possible to have the chat icon to the left side of my social media icons? (on the bottom right corner) Also can I get a notification on my mobile phone when someone texts me a message? Is there a way to show that I am online to respond whenever if have my cell phone on?
Thanks, please have a look at my website.
Yes, you can customize the Chat button and arrange it on the side you want. Also we are using Pushover so you can get a notification when visitor starts the chat. But, you will need to be online in your Chat console in backend.
If you want send us an email on email@example.com and we will send you demo so you can check and see does it fits your needs.
Hope this helps, if you have any other questions, feel free to ask us!
Hi there, do I have to be logged into WP admin or is there a desktop client we can use on 3 desktops? Thanks
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