This author's response time can be up to 1 business day.
Can I use this in my PHP Script Website ?
Thank you for taking the time to contact screets.
Unfortunately, current version (Live Chat 2) is a WordPress plugin and it doesn’t work outside of WordPress. But, you will be able to install it even on your HTML page in the next major update.
Let us know if you have other questions.
Hi, is there an ETA for the mobile app? Thank you!
Hello dear rkcode,
Thank you for getting in touch with screets.
Unfortunately, there is no mobile app yet. It’s planned to start developing after the next major update has released. However, visitors can talk with operator on their mobile device (iPhone, iPad, etc.).
If you have other questions or concerns, feel free to reply.
GDPR Compliance checkbox is not appearing even when checked. Thank you.
Oh, we have to go offline, sorry.
Thank you for your comment.
Yes, you can simply go to offline mode. GDPR button will arrive to collector card in the next major update.
For your support questions: https://screets.com/contact
hi, we installed plugin, set up firebase step by step via manual and test online chat … in firebase are recordings, but in chat dashboard we cant see any chat. What we forget to set up, or any other idea?
and second question.. is any way to set up plugin on more domains (websites) and use only one cah admin (dashboard) area? We need manage more websites from one place. Thanks
Could you please report the issue to our support team using contact form? We will assist and fix the issue for you.
Contact: https://screets.com/contact (choose “support”)
We typically reply in 1 business day.
If you invite us your Firebase project and create temporary admin user, we can see actual error.
Give us access
Go to your Firebase project:
Looking forward for your reply.
You may want to talk about multiple domains with our support team as well
I am not sure how notitification for incoming chat actually works.
I am afraid that if notification sound is not strong and loud – espcially on mobile – chats will be missed.
Is it possibile to see a demo on how it works?
Of course. You will want to send a simple demo request through our contact form.
Note that you can change the sound files with the ones you choose because current version (Live Chat 2) is an open source item.
Let us know if you have other questions or concerns.
PRE SALES QUESTION: i’m using now zopim and it is possible to translate chat by admin and customer side… your plugin do the same ? can translate chat live? i not mean wpml on site i mean the live chat with customer is translatable ???
Hello dear nikkrtrikke,
You can already translate almost all messages appearing in your chat box (front-end) directly from your Live Chat > Options > Messages.
If you’d like to translate other strings (including options, chat console, etc), you will be able to use Polylang or WPML.
Why don’t you ask installable demo through contact form? You can give it a try before you decide about purchasing.
yes i will do thanks
Hello dear nikketrikke,
Thank you for letting us know. One of us will response you during the day.
Feel free to reply here if you have any questions or comments.
ask for demo nobody contact me yet… waiting thanks
Thank you for letting us know.
We have reply all requests. If your name is Ni____a and your email is firstname.lastname@example.org, we got your demo request and replied you yesterday.
Please check your archive and spam folders. If it isn’t you, please let us know.
Looking forward to your update.
I juts purchased your plugin. The chat does not appear on an y page of my website. I have done all of the instructions but it does not work.
I tried your support but I keep getting this message:
“Something went wrong! Probably it is a temporary issue. Could you please try again in a few minutes?”
I tried for a full day and nothing works.
Any help here?
Could you please report the issue to our support team trough contact form? We will assist you as soon as possible.
If you provide us access to your back-end, we can investigate the issue. You will want to:
Please include m WordPress user credentials (WordPress admin url, username and password) in your message when you send through contact form.
Contact form: https://screets.com/contact
If you any questions in the meantime, feel free to reply here.
Hi, your plugin has file sharing, emotions and audio messages?
Unfortunately, no of them is supported in current version (Live Chat 2). But, uploading files is one of core features and has already developed for the next major update.
See what’s coming: https://screets.com/chat
Sharing audio messages is very interesting idea. If you give us more descriptive information why you need it, then we might develop it.
Looking forward to hearing from you.
Hi, I have got this plugin and i want to setup on multiple website since this one has unlimited domains. However, when i create the API key to activate the plugin, it only allows one domain. Please advise?
You don’t need to worry about creating new API keys for your other domains for current version Live Chat 2.
You should only register your primary domain you want to get premium support from screets.
screets plugin will ask you to get new screets API keys for your other domains in the future. Until that time, you don’t need to do any further actions.
If you have further questions, feel free to reply.
I believe it is easy enough to do yes?
Hello dear Merci,
Current version (Live Chat 2) is a WordPress plugin and inject itself to `wp_footer` hook. You may need want to check developer notes to achieve that (https://medium.com/screets).
I strongly suggest you to send us a simple demo request through our contact form, so we can reply you with a installable demo before you decide purchasing.
are there Private 1-to-1 users each others Chat feature on it?
Thank you for reaching us.
Live Chat plugin is designed for sales and support. Chats are only between operators and visitors. It means that visitors can’t talk with each other.
If you’d like to give it a try, you can simply send a message through our contact form.
Hello, great APP!!!
my question is, do you have a SAAS ready version of the app?
i would like to allow multiple clients to signup and use the app
Current version (Live Chat 2) is a WordPress plugin. But, the next major update will work on screets Cloud (instead of Firebase) so you can install it even on HTML pages (https://screets.com/chat).
If you have other questions, feel free to reply.
no i’m asking about a SAAS version not the ability to install it on HTML pages
Thank you for your update.
The next major update will be a SaaS version. As mentioned in previous email, you will be able to login chat console through our domain. You won’t need to install anything on your server and it provides automatic upgrades.
If you mean installable SaaS version, unfortunately it won’t be available soon. It requires different documentation and support team.
do you have a date of the release ?
Ah, we’ve already released Beta version and it has been available for Beta testers who opted-in through our websites.
In a couple of updates, it will be open for everyone to test. We’re planing to release full version this year.
If you subscribe our email list, we can notify you when the next major update is available: https://screets.com/chat
If you have other questions, feel free to reply here.
Здравствуйте, подскажите пожалуйста есть ли триггеры в чате для привлечения внимания?
Hello dear Rasskazov,
This is your questions translated by Google:
“Hello, can you please tell me if there are any triggers in the chat to attract attention?”
Unfortunately, it isn’t supported in current version (Live Chat 2), but it will be one of core features in the next major update ( https://screets.com/chat ).
Recently setup everything and displays correctly but on the Chat Console page within WP I am in a loop with the following message:
I’ve updated in Firebase, Published, clicked on “I have completed the steps above” but it doesn’t go away. When I reload the page, the message appears again.
Thank you for contacting screets.
The easiest solution is to add "db_version": 4 into your real-time database.
If you send the request to support team through contact form, they will provide you instructions and fix all issues for you.
Please don’t forget to choose “Support” and renew support period if it’s expired.
If you have other questions in the meantime, feel free to reply here.
Hi Same issue as Kaleidoscope
Seems to be an issue with your plugin, as the database is current and correct with all correct updates, seems the plugin don;t update and clear the warning once updated.
I dont currently have support, but the issue isn’t with me or what I have done more to do with the plugin and the interaction with the database. I have spoken to a few and they also reporting the same issues, even a clean brand new install has same issues.
Please advise if there is an update coming to resolve this or what the main options are, as I also did what you advised above and it still didnt update.
The plugin rocks and we love it just a teething issue I am sure.
Your question isn’t quite clear. Could you please report it to our support team? What do you mean the plugin doesn’t update? You don’t get new version or don’t see updates on chat widget and console?
Please always send your support questions through contact form so we can investigate the issue and provide a solution for you.
In the meantime, feel free to reply if you have other questions or concerns.
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