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1296 comments found.

An ETA for Lone Wolf?

Hi,

Thank you for contacting Screets.

Unfortunately I can’t tell you any ETA because developers are still working on it. Once we have done with Beta, we will announce it by email. If you’ve subscribed email list, you are safe. You will get updates.

Unfortunately, real-time applications are one of the hardest ones for developers and sometimes it is hard to predict exact time because of the complexity of the steps we have faced during programming.

Our aim is to announce it in this month. We can’t wait to share new features. If you have other questions, please update here. We’ll be happy to reply. Hope this helps, if you have any other questions, please feel free to ask us!

Haris

I’m very happy with the plugin but it has a small (but annoying) problem.

The messages sent from the widget when no operators are online will be sent to wordpress@yourdomain.com, instead of the email the client completed at the message form (at least as a reply to).

This doesn’t happen, forcing us to manually change the destination of the message instead of just hitting “Reply”.

I’d appreciate if the plugin author could confirm this is desirable and if nothing can be done about this.

Hi,

Thank you for contacting Screets.

The issue is not related to the plugin, but you there are two ways to change the default email address:

First, you will want to try this only to fix the issue for our plugin:

  • Open wp-content/plugins/screets-lc/core/fn.ajax.php
  • Change the line 90: $header[] = ‘Reply-To: ”’ . $from_name . ’” <’ . $fd[‘email’] . ’>’;
  • With this one: $header[] = ‘From: ”’ . $from_name . ’” <’ . $fd[‘email’] . ’>’; $header[] = ‘Reply-To: ”’ . $from_name . ’” <’ . $fd[‘email’] . ’>’;
Second one will fix the issue for your whole WordPress, you can check it here: http://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/

Although we try to answer all questions as best we can, questions like this are beyond the scope of our support. I suggest you to contact hosting provider to get more help and WordPress community and asking for assistance there.

I apologise we could not be of more direct assistance to you.

If you have any other questions, please feel free to ask us!

Haris

Are chat logs saved indefinitely or do they get deleted after a certain time?

If they do get deleted, I’d very much like to know how long they are stored for

Hi,

Thank you for contacting Screets.

Chat logs are not saved in local database it is in real-time database and can be deleted manually. However, we will change it in new update Lone Wolf so all of the data will be in local database after ending a chat.

More about new update: www.livechat.screets.com

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Hello does it support reCAPTCHA ?

Hi,

Thank you for contacting Screets.

Unfortunately we don’t support reCAPTCHA. Why don’t you add your idea in forum bellow? We review all of the ideas and add good ones in to the road map.

http://screets.org/apps/chatx/forums/t/feature-requests

Thank you for reaching out!

If you have any other questions, please feel free to ask us!

Haris

where can i change the word: required

Hi,

Thank you for contacting Screets.

You will want to:
  • Go to WPML String translation
  • Find “Select strings within domain“ dropbox
  • Select “schat”
  • Find strings you need to translate

Hope it helps. If you have any other questions in the meantime, please feel free to ask us!

Haris

Hi Screets,

I have managed to track down an issue to Screets Live Chat.

I get the error on all my edit pages, edit post, page and product. When Screets is inactivated the error disappears.

When Royal Theme is active and Screets Live Chat is inactivated: No error

When Royal Theme is active and Screets Live Chat is Active:

Uncaught TypeError: Cannot read property ‘ace/ace’ of undefined at s (ace.js:1) at r (ace.js:1) at Object.i [as require] (ace.js:1) at ace.js:1 at ace.js:1

When Default Twentytwelve theme is active and Screets Chat is active:

ace.js?ver=5.2.1:1 Uncaught TypeError: Cannot read property ‘ace/ace’ of undefined at s (ace.js?ver=5.2.1:1) at r (ace.js?ver=5.2.1:1) at Object.i [as require] (ace.js?ver=5.2.1:1) at ace.js?ver=5.2.1:3 at ace.js?ver=5.2.1:10

What might the problem be? I got the plugin from Royal theme by 8theme and using latest version.

Thanks!

Kind regards,

Marcus

Hello,

Loving the plugin, good job! One problem I’m having though is the live chat operator’s name doesn’t appear when in the console, only the ip address. Do you know what I should look for to remedy this?

Thanks!

Tom

Hi Tom,

Thank you for contacting Screets.

You will want to go to Chat Console>Settings>Restart and re-login the WordPress.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

That worked! Thanks.

Hey guys,

I`m on a chase for a live chat plugin for a client of mine – one thing we need is to capture emails and subscribe them to mailchimp mailing lists. I searched the comments, seems like you guys are working on that option or it is available in LX plugin(?!) or it is not possible?

Also, are the website admins able to start the chat with visitors themselves or the visitor needs to initiate communication by himself?

Tnx in advance!

Hi,

Thank you for contacting Screets.

We are working on a new update and we will try to implement the feature capturing emails to mailchimp mailing lists. Currently, there’s no feature like that.

Second, yes, operators and admins can start the chat with visitors. :)

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

What happened to the country flags? They never showed up for me…

Hi,

Thank you for contacting Screets.

We have removed that feature because it was causing issues but it’s improved for the new Live Chat update 3.0.

More informations about new update here: www.livechat.screets.com

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Hello, Can I answer my visitors from a mobile without me logging to a PC?

Thanks for replying! I bought the plugin and I am happy with it. While waiting new features: What about sending files via chat?

Hi,

Glad you like it! :)

The feature is in our developer notes for 3.0 update. We are working on it and hope to have most of the features our customers suggested. :)

Haris

How to avoid that it should not hide or overlap with other top menu or header content on mobile view? Because in my website it hides WPML flag

Is it possible to see visitor location (country + city)

Hello,

I purchased your liveChat plug-in from CodeCanyon. I am having some trouble with the plug-in that I cannot solve and I would be happy if you could help me sort it out.

First, although I set it as online, it always seems offline in the website. Second, I cannot receive offline messages sent over the plug-in.

Hello Samet,

Thank you for contacting Screets.

Do you see any error in your browser console (CMD/CTRL+SHIFT+C) when you are on your browser console? If yes, could you please report it to support@screets.com?

We’re waiting for your reply

Meanwhile if you need anything else, please ask here :)

Regards, Screets.

Live Chat 3 Preview

Coming on 27th September.

We are close for the new major version of Screets Live Chat :) It comes with new core and user experience.

First preview is ready. Check it out there:


https://screets.io/chat

Please ask if you have anything in your mind :)

Screets.

Get email when Lone Wolf is available:
https://screets.io/chat/#notify-me

Hi there do this plugin have a file sharing feature? so the user can send some files ?

Hi, does the plugin supports translation by Loco Translate or WPML ?

https://wordpress.org/plugins/loco-translate/

Hello waveprco,

Thank you for contacting Screets :) WPML is compatible with Live Chat plugin. It is also announced on their page as well: https://wpml.org/plugin/screetschats/

If you have other questions, feel free to ask.

Best, Screets.

Hello,

When you release the new version of Live Chat on the 27th, how soon after will the mobile applications be released?

Dear eldread,

We will start developing first mobile application after release and release it when we finish it. Of course, our customers will be notified about the process by email.

Why don’t you send your email to the form on that page below, so we can notify you: https://.screets.io/chat#notify-me

If you have other questions, feel free to ask :)

Best, Screets.

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