Dear teamcarnival,

Thank you for taking the time to contact screets.

Unfortunately, current version (Live Chat 2) is a WordPress plugin and it doesn’t work outside of WordPress. But, you will be able to install it even on your HTML page in the next major update.

Let us know if you have other questions.

Best,
screets

Hello dear rkcode,

Thank you for getting in touch with screets.

Unfortunately, there is no mobile app yet. It’s planned to start developing after the next major update has released. However, visitors can talk with operator on their mobile device (iPhone, iPad, etc.).

If you have other questions or concerns, feel free to reply.

Best,
screets

Oh, we have to go offline, sorry.

Dear rkcode,

Thank you for your comment.

Yes, you can simply go to offline mode. GDPR button will arrive to collector card in the next major update.

For your support questions: https://screets.com/contact

Best,
screets

and second question.. is any way to set up plugin on more domains (websites) and use only one cah admin (dashboard) area? We need manage more websites from one place. Thanks

Dear lukasnes,

Thank you for getting in touch with screets.

Could you please report the issue to our support team using contact form? We will assist and fix the issue for you.

Contact: https://screets.com/contact (choose “support”)

We typically reply in 1 business day.

If you invite us your Firebase project and create temporary admin user, we can see actual error.

Give us access

• Get in touch with screets through contact form
• Create temporary admin user with support@screets.io and include password in your message (contact form)
• And invite us to your Firebase project by following the steps below:

Go to your Firebase project:

• Click “cog” icon (project settings)
• Click “Users and permissions”
• Find and click “Add member” button
• Add our email: support@screets.io
• Select role as “Owner”
• And click “Add member”

Looking forward for your reply.

You may want to talk about multiple domains with our support team as well

Best,
screets

Dear bmobitalia,

Thank you for taking the time to contact screets.

Of course. You will want to send a simple demo request through our contact form.

Contact: https://screets.com/contact

Note that you can change the sound files with the ones you choose because current version (Live Chat 2) is an open source item.

Let us know if you have other questions or concerns.

Best,
screets

Hello dear nikketrikke,

Thank you for letting us know. One of us will response you during the day.

Feel free to reply here if you have any questions or comments.

Best,
screets

ask for demo nobody contact me yet… waiting thanks

Hello nikke,

Thank you for letting us know.

We have reply all requests. If your name is Ni____a and your email is cuoi________@gmail.com, we got your demo request and replied you yesterday.

Please check your archive and spam folders. If it isn’t you, please let us know.

Looking forward to your update.

Best,
screets

Dear Ariel,

Thank you for getting in touch with screets.

Could you please report the issue to our support team trough contact form? We will assist you as soon as possible.

If you provide us access to your back-end, we can investigate the issue. You will want to:

1. Create temporary admin user with support@screets.io from your WordPress admin panel 2. Go to your Firebase project dashboard:

• Find Project settings (click “cog” icon)
• Click “Users and permissions”
• Find and click “Add member” button
• Add our email: support@screets.io
• Select role as “Owner”
• And click “Add member”

Please include m WordPress user credentials (WordPress admin url, username and password) in your message when you send through contact form.

Contact form: https://screets.com/contact

If you any questions in the meantime, feel free to reply here.

Best,
screets

Dear yungeteam,

Thank you for taking the time to contact screets.

Unfortunately, no of them is supported in current version (Live Chat 2). But, uploading files is one of core features and has already developed for the next major update.

See what’s coming: https://screets.com/chat

Sharing audio messages is very interesting idea. If you give us more descriptive information why you need it, then we might develop it.

Looking forward to hearing from you.

Best,
screets

Dear wmffiji,

Thank you for getting in touch with screets.

You don’t need to worry about creating new API keys for your other domains for current version Live Chat 2.

You should only register your primary domain you want to get premium support from screets.

screets plugin will ask you to get new screets API keys for your other domains in the future. Until that time, you don’t need to do any further actions.

If you have further questions, feel free to reply.

Best,
screets

Hello dear Merci,

Thank you for taking the time to contact screets.

Current version (Live Chat 2) is a WordPress plugin and inject itself to `wp_footer` hook. You may need want to check developer notes to achieve that (https://medium.com/screets).

I strongly suggest you to send us a simple demo request through our contact form, so we can reply you with a installable demo before you decide purchasing.

Contact form: https://screets.com/contact

If you have other questions or concerns, feel free to reply.

Best,
screets

Hello bsolake,

Thank you for reaching us.

Live Chat plugin is designed for sales and support. Chats are only between operators and visitors. It means that visitors can’t talk with each other.

If you’d like to give it a try, you can simply send a message through our contact form.

Contact: https://screets.com/contact

Let us know if you have other questions.

Best,
screets

Dear imadlahsini,

Thank you for your update.

The next major update will be a SaaS version. As mentioned in previous email, you will be able to login chat console through our domain. You won’t need to install anything on your server and it provides automatic upgrades.

If you mean installable SaaS version, unfortunately it won’t be available soon. It requires different documentation and support team.

Let us know if you have other questions or concerns.

Best,
screets

do you have a date of the release ?

Dear imadlahsini,

Ah, we’ve already released Beta version and it has been available for Beta testers who opted-in through our websites.

In a couple of updates, it will be open for everyone to test. We’re planing to release full version this year.

If you subscribe our email list, we can notify you when the next major update is available: https://screets.com/chat

If you have other questions, feel free to reply here.

Best,
screets

Hello dear Rasskazov,

Thank you for reaching us.

This is your questions translated by Google:

“Hello, can you please tell me if there are any triggers in the chat to attract attention?”

Unfortunately, it isn’t supported in current version (Live Chat 2), but it will be one of core features in the next major update ( https://screets.com/chat ).

Let us know if you have other questions or concerns.

Best,
screets

Dear Kaleidoscope,

Thank you for contacting screets.

The easiest solution is to add "db_version": 4 into your real-time database.

If you send the request to support team through contact form, they will provide you instructions and fix all issues for you.

Please don’t forget to choose “Support” and renew support period if it’s expired.

Contact form: https://screets.com/contact

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Dear Heaps,

Thank you for letting us know.

Your question isn’t quite clear. Could you please report it to our support team? What do you mean the plugin doesn’t update? You don’t get new version or don’t see updates on chat widget and console?

It would be caused by a lot of reasons like Firebase couldn’t authenticated, browser has JavaScript error, one of active plugins might block ajax requests (some security plugins), etc.

Please always send your support questions through contact form so we can investigate the issue and provide a solution for you.

Please don’t forget to choose “Support” and renew support period if it’s expired.

Contact form: https://screets.com/contact

In the meantime, feel free to reply if you have other questions or concerns.

Best,
screets