1255 comments found.
any news on the iframe solution ?
Hi,
Thank you for contacting us!
We are working on it, the new 3.0 update will be using iFrame and we hope this month we will have BETA version for you guys! 
Hope this helps,
Haris
Hi, is there any easy way to turn off pop up when no agents is online? I want it pop up only when an agent is online
Hi,
Thank you for contacting Screets.
You will want to go to Options>General> Hide when all operators offline and check it.
Hope this helps, if you have any other questions, please feel free to ask us!
Haris
No I don’t want it to hide, it will be there but it won’t pop up
Hi,
Well the chat box doesn’t popup already as long as there is no active chat or operator doesn’t start a chat.
Can you give us more details about why you think it pop ups?
If you have any questions in the meantime please feel free to ask us!
Haris
I don’t get it. So what are the functions of online/offline popup? I want that if an operator is logged in, and a user visits the site there will be a auto popup with a static message
Hello Pressionate,
Did you maybe mean “auto-initiate”? If yes, currently Live Chat doesn’t have that feature. However, we are already working on it and it will come with Lone Wolf as an add-on.
Could you pkease give us an example? For instance, you want to create an auto-message and show it up when operator is online and visitor just entered to your website?
It will help us to improve the feature for Line Wolf which is expected in this summer. For more info: http://livechat.screets.com
If you have ither questions, feel free to ask.
Regards, Screets.
Please check out their chat system. https://codeable.io/ if you visit then you’ll see that the chat auto initiates
Hi,
Thank you for your update.
You’re sending us Intercom which is our inspiration for the Lone Wolf update. We are adding some cool features they have to our Live Chat.
Hope this helps!
Haris
Hello:-)
Is normal that after 2684 users(number from firebase) and not even one real chat, I have used up 8 of 10GB of free FireBase account for this month? Maybe I have something configured badly?
With kind regards.
Hello ,
Thank you for contacting Screets.
It’s a known issue that is fixed in new version 3.0. For now you will want to make new Firebase App, check the steps:
- Create new project with Google Firebase API
- Click “Add Firebase to your web app” button
- Go to integration chat options (in your WordPress admin panel) and update the related fields
- Find Auth > Sign-in methods (in your Firebase project) and enable both “Email/password” and “Anonymous” methods
- Add yourdomain.net to “OAuth redirect domains” section on the same page.
If you have any further questions or concerns, feel free to ask! We’ll be happy to assist you.
Hope this helps, Haris
Thanks for reply!
So your advice for now is to create new app and switch it with my current app, and after I hit limit again, switch back to previous one?
Hi,
Thank you for your update.
You will want to delete the old one. We fixed the issue on Lone Wolf update and we are hoping to release it as soon as possible. 
Hope this helps,
Haris
Hello Apollo13,
To make it clear Haris’s answer, it is better to create new Firebase project and delete the old one.
If you have other questions, feel free to update this comment
Regards, Screets.
Hi pre-purchase questions. Can I ask is there any way you can add Windows Client so that I can use this on windows pc?????
Thank you for contacting Screets.
Unfortunately, no! Operators (and admins as well) must connect WordPress from their desktop. However I have added the idea into our developer notes for the future updates.
Hope this helps, if you have any other questions, please feel free to ask us!
Haris
Hi,
I’m not able to find the social icon for Google Plus. Is it possible to add it in next update or I can add it by myself somehow?
Thanks!
Hi,
Thank you for contacting Screets.
Currently there’s no social icon for Google Plus but we will add it on our new update – Lone Wolf.
Hope this helps, if you have any other questions, please feel free to ask us!
Haris
I understand that to use this plugin, I will need a firebase account.
How does it work please? Isn’t this a plugin I can just use on my wordpress site privately without having to create a new account anywhere? What exactly does having a firebase account do for use of this plugin?
Hi,
Thank you for contacting Screets.
Yes, you will need Firebase account.
We removed AJAX from Live Chat and started to use Firebase, because:
- AJAX is slow and not realtime (even your server is really good)
- AJAX overloads CPU usage
- 100 concurrent chats is NOT possible with AJAX
- Chat should send request to server every second. While WP itself can overload CPU usage even it doesn’t use AJAX frequently, a chat script would overload CPU easily: WordPress heavy admin-ajax.php usage
- There is no way to build a mobile application with AJAX (it is possible but it will kill mobile battery if we do that with AJAX),
In comparison with the previous version,Firebase is real-time and faster than Live Chat 1.5 more than 20x times.
Hope this helps, if you have any other questions, please feel free to ask us!
Haris
Hi Haris ,
I want to buy this plugin , but how can I be sure that this plugin is connect to wpml plugin ? How can I test this issue ?
Regards
Hi Mahdi,
Thank you for contacting Screets.
You can check documentation of WPML and see how String translation works.
https://wpml.org/documentation/getting-started-guide/string-translation/Hope this helps!
Haris
Hello, Is there an app for answering people on the go?
Hi,
Thank you for contacting Screets.
Unfortunately we don’t have a mobile app right now. We are currently working on a new update for Live Chat and after that we plan to work on a mobile app.
Hope this helps, if you have any questions, please feel free to ask us!
Hi we have seen in the options section that you can Always show on those pages and select your specific pages but when we leave ones unticked the chat icon still appears, is there a way we can disable on certain pages ?
Hi,
Thank you for contacting Screets.
In this version we have a feature that lets you hide it except specific pages. It’s will be changed in the new update.
You will want to Options>General>Hide and chose the specific pages you want to show it on.
Hope this helps, if you have any questions, please feel free to ask us!
Haris
hi we have tried this but it was still showing on our registration page for some reason
Hi,
Thank you for your update.
There’s no known issue like that. Do you use WPML?
Could you please create a temporary admin user with support@screets.com and reply this email with:
- Temporary admin username
- Temporary admin password
- WordPress Admin URL
We will check the issue and fix it for you.
We see that your support expired so you will want to “Renew Support” to get help from Screets.
Please let us know if you have other questions we can assist with.
Haris
Hello
I am interested in the script, but I want to see the agent/admin area of the script
Hope you provide details so I can check
Thanks
Hi,
Thank you for contacting Screets.
Can you please send us an email on support@screets.com and we will send you demo so you can check it and see does it fits your needs!
Hope this helps, Haris
Hi,
Poor pre-inquiry support As per your comment I have emailed you same day but no response from your side.
0 Start service
Hi,
I have sent you demo the same day you sent us an email.
Please check your spam inbox or I can send the email again.
Haris
We didn’t receive your mail and not even in spam..please resend it
Done, please check again!
I can’t move the pop up icon to the right side, it shows over back to top button.
How can i manage to change the position of it. i tried the design options and nothing happened
Hi,
Thank your for contacting Screets.
You will want to check If there’s any Javascript error in your browser console by clicking CTRL + SHIFT + C (for Mac CMD + SHIFT + C) and report us.
If you have other questions in the meantime, feel free to ask!
Haris
Hello, Developer.
Does your livechat support proactive invitation?
I consider to buy when you feature this.
Hi,
Thank you for contacting Screets.
Currently we don’t have a proactive invitation, we are working on a new Live Chat update and we are working on making that feature. ( www.livechat.screets.com )
For now Operators can start the chat with visitors as soon as they visit the website.
Hope this helps, if you have any other questions, please feel free to ask us!
Haris
We’re getting an error while attempting to activate the plugin – could you assist?
Warning: require_once(/var/www/html/wp-content/plugins/screets-lc/core/library/titan-framework/titan-framework-embedder.php): failed to open stream: No such file or directory in /var/www/html/wp-content/plugins/screets-lc/screets-lc.php on line 38
Fatal error: require_once(): Failed opening required ’/var/www/html/wp-content/plugins/screets-lc/core/library/titan-framework/titan-framework-embedder.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/wp-content/plugins/screets-lc/screets-lc.php on line 38
Hello Mobrien80,
Thank you for contacting Screets.
Could you please create temporary WordPress admin user and FTP user and send to support@screets.com? We will check and fix the issue for you.
We are waiting for your reply.
Regards, Screets.
Hi, I’ve bought this plugin 2 years ago and first time try to use. Need help how to fix below issues:
1) I am login on my backend but front end is Offline 2) Message box for front end can’t send message.
Hi,
Thank your for contacting Screets.
First, please make sure you’re using the 2.2.8 version of Live Chat.
Second, did you do the Firebase integration? Steps are written in the documentation.
If you did all the steps above you will want to check If there’s any Javascript error in your browser console by clicking CTRL + SHIFT + C (for Mac CMD + SHIFT + C) and report us.
If you have other questions in the meantime, feel free to ask!
Haris
nvm, its fine with newer version
Hi,
Glad you solved it. If you have any other questions, please feel free to ask us!
Haris
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