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1415 comments found.

Hi. What is the difference between this (75$) and the other one (25$)? Thank you.

Dear pingusol,

Thank you for taking the time to contact Screets.

Both products are identical. Only difference is license. You can install on single domain with “Complete” license. However, it is possible to install LiveChat on unlimited domains with “Unlimited” license.

So if you’re planning to install LC on more than 3 websites, we suggest you to go with Unlimited.

More answers you might wonder:

Do i get support for all my domains if i purchase “Unlimited” license?

No. Although you can install your LiveChat on unlimited domains with your Unlimited license, only one-domain is supported. You will want to purchase “Complete” license for each other domains you’d like to get support.

Future updates are free? Yes. You can update your LiveChat directly from your WordPress Dashboard through Screets servers.

If you have further questions, feel free to ask.

Best, Screets.

Your $75 plugin still not working on internet explorer windows 7 version 11
http://try.screets.io/livechat/night-bird/

Dear besfe,

Thank you for contacting Screets.

LC doesn’t work on old browsers anymore. You can go with Intercom which is working with old browsers as well. It won’t cost you more than $1.560,00 in year for Live Chat feature only ( https://intercom.com/pricing ).

Please reply this comment for your further updates.

If you have any further questions, let us know.

Best, Screets.

This plugin used to be very popular and was expected to get tens of thousands of sales, the author did something to this plugin make it go worst and worst, even his website was so friendly and many people were reaching this plugin using search engines, to be honest if you pay someone to do business damage for some authors he will not do the same business damage as this author did to his own plugin!!!, no change-log! not working on internet explorer, users try your demo not for fun, they try because they need to buy!!! users read comments to get better idea and get more information about the plugin, but this author he removed all links talking about this plugin on details, leading to hundreds of 404 page errors, I have no idea if this author knows exactly what is he doing!!!!

Hello, I have a presale question. After online chat support. Can the member/visitor give a feedback to the operators for getting support? It will be nice if the visitor can give a feedback. And when they give 5 stars indicates that the plugin automatically send to other link (website) like trustpilot.

Dear Altuner,

Thank you for taking the time to contact Screets.

It is very cool idea. Although it isn’t developed for LC yet, we have just added into developer notes.

If you have further questions or concerns, let us know.

Best, Screets.

Hello again. I have a question about the chat function. Can the users (operators) chat with users on frontend with any shortcode? We will give all the members own dashboard. The selected user capabilities must give support ( Livechat) with the other members. Is this also possible?

Dear altuner,

Thank you for your inquiry!

Unfortunately, it isn’t possible. However, if your some members have specific user role like “Editor”, then you can allow Editor users to access chat console. So they can answer visitors by sign in your WordPress backend. Don’t worry! They won’t able to do anything you don’t allow in your backend.

Don’t forget that:

  • Only 100 user devices can connect to chat at the same time
  • Visitors can’t select operators. Operators can select which visitor they want to talk

Why don’t you send demo request to support@screets.io? We can send you demo as zip package.

If you have further questions, feel free to ask.

Best, Screets.

Hello!

Does it work on IE at all?

Dear retoronto,

Thank you for your inquiry! LC doesn’t show up on IE browsers.

If you have further questions or concerns, let us know.

Best, Screets.

Hi pre-sale question does it work on a smartphone and I really wanted to see a live version running somewhere. awaiting reply thanks.

Dear shark,

Thank you for your inquiry! Why don’t you send email to support@screets.io and request demo. We will reply your email, asap.

If you have other questions, let us know. We’ll glad to assist you.

Best, Screets.

Hi,

Is there a way to make the offline form scroll to top?

Because by default it is positioned on bottom and user cant see any of the input fields because the consent text we need to use in Hungary.

Please see the attached video: https://www.useloom.com/share/b618d9e19ab241c593c2c2e6d604ef89

Thanks, Peter.

I have generated the API key. How can I make the form stick to top, not to the bottom?

Is there a way to send a notification email to admin when new conversation is started?

Dear Peter,

Thank you for your update.

Could you please send Screets API key for the domain you want to get support (mpatika.hu) and send to the support@screets.io ?

Quick answers:

  • There is no way to move chat box on top directly from chat options. However, LC is open source. You can edit it the way you want (advanced topics for developers: https://medium.com/screets)
  • You can subscribe emails through your chat console > profile (user icon on the top-right) to receive emails when a visitor starts a chat

Hope it helps. Let us know if you have further questions.

Best, Screets.

Hi I have bought Live Chat Unlimited how I generate multiple keys for my different sites?

Dear Johan,

Thank you for your purchase!

For now, don’t worry about creating new API keys for your other domains. You should only set domain for your primary domain. It is important to get premium support for that domain.

LC will ask you to get Screets API key for your domains. Then you will be redirected to that API page.

If you have further questions, let us know.

Best, Screets.

Long time buyer here. Can we change how it looks to our users to get more clicks on it like something that says talk to a live rep now or like VS the the message icons visible now?

Hello partylasvegas,

Thank you for contacting Screets.

Currently we don’t have that feature. However, we’re working on better minimal UI for chat widget for LC 3.0 and considering for chat bubbles as well.

Besides, LC is open source and supports WP hooks. It is up to your PHP/HTML knowledge… You can follow those instructions: https://medium.com/screets/screets-live-chat-wordpress-actions-4ab1332ce82c

Why don’t you subscribe LC email list on our website https://screets.com (on the footer)? So we can notify you about new features with release dates.

If you have other questions, feel free to ask.

Best, Screets.

McBryan

McBryan Purchased

Hi, how to remove the Christmas theme?

Dear Bryan,

Thank you for getting in touch with Screets.

You can simply add that CSS code below to Live Chat > Options > Design > Custom CSS::

.lcx .lcx-popup { background-image: none !important; }

Please let us know if you have further questions or concerns.

Best, Screets.

The chat bubble is not displaying because of this error: Mixed Content: The page at ‘https://www.revelpickups.com/' was loaded over HTTPS, but requested an insecure script ‘http://revelpickups.com/wp-content/plugins/screets-lcx/assets/js/loader.js'. This request has been blocked; the content must be served over HTTPS.

How to I get the plugin to serve over https?

Dear Jesse,

Thank you for getting in touch with Screets. We have replied your support question through email. Here you go:

We have checked your website and it seems like the plugin tries to load main javascript file through http content. More than 90% of our customers use Live Chat plugin with SSL. I think there is something wrong with the WP configuration or maybe one of other plugins conflict with the Live Chat plugin.

Could you please create temporary admin user with support@screets.io? So we can check if everything setup properly.

Meanwhile if you have other questions, let us know.

Best, Screets.

Can I customize the code and develop own extensions?

Dear hmg,

Thank you for contacting Screets.

Yes. It is possible to create your extension by using hooks. Here is more details about extending Live Chat: https://medium.com/screets

If you have further questions or concerns, let us know.

Best, Screets.

This is a pre-sales question: what is the current file to change to get the button on the left instead of the right

Dear kopo1,

Thank you for your inquiry!

You can simply set position of chat button from design chat options once you install it. Two positions are supported:

  • bottom-left
  • bottom-right (default)

If you have further questions or concerns, let us know.

Best, Screets.

I did this, but when I position bottom-left, the chat box opens on the left but the “chat button” remains on the right where it adds to overcrowding.

Dear kopo,

Thank you for letting us about the issue.

I think you are using demo version. First, you will want to purchase the plugin and use the latest version. And we will provide you premium support.

If you have other questions we can assist with, feel free to ask.

Best, Screets.

my chat is making the site run so slow. is there a button i can get it to go faster?

Dear hollysnails,

Thank you for getting in touch with Screets.

There is no way for LC to make your website slow. LC is very fast and lightweight plugin. It comes with less than 1kb javascript file and it loads itself after whole your website is loaded.

Also it doesn’t use your server resources like CPU.. All chat transmissions sent through real-time database without even your sever called.

Besides, please renew your support. It is required for your further support questions.

If you have further questions, let us know.

Best, Screets.

A pre-sale question In the demo, I don’t see any place that can the visitor enter his name on the online mode, Just starting the chat without put his name or email

This comment is currently being reviewed.

I don’t need a support, its a pre sale question and thank your useless services I don’t it.

Sorry for mixing dear elwazeery. Sometimes we answer too much questions in the same day and miss the real content.

I think you meant that “pre-chat form” which appears before visitors initiate chat. Pre-chat form is deprecated. It is an old approach and modern chats don’t use it at all.

Now we’re working on collector card which will appear just after your visitors initiate chat and ask name, email, phone and company info (you can customize the form, of course). It is in roadmap and will be available in near future with free updates.

If you further concerns or any other questions, let us know. We’ll glad to assist you.

Best, Screets.

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