Discussion on Live Chat Unlimited

Dear kennadams,

Thank you for your inquiry!

We have already started working on PHP (standalone edition) and it is going very well. This edition will have completely new core with new features.

We will notify our customers through email when it is clear. So would you like us to notify you by email as well?

Please send your email from the link below (you can unsubscribe anytime): https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have further questions, let us know.

Best, Screets.

Dear geovaniapabulla,

Thank you for taking the time to contact Screets.

It is usually about your CORS settings in WordPress which is very specific issue. Why don’t you request a demo from support@screets.io? So you can give it a try and see if everything works fine for you.

Looking forward for your email.

If you have any further questions or concerns, let us know. We will glad to respond you.

Best, Screets.

Dear darosmith,

Sorry for the delay in our response!

Let me explain:

• You can install LC on unlimited websites with Unlimited license ($75). However, don’t forget that we will provide premium support for your only registered domain (one domain only) even tough you can install and receive free updates on unlimited websites

• Further updates are free. You might want to purchase extensions (like visitors extension) for each domain, which aren’t included with the original package

• Yes! LC uses only 2 rows in wp_options table. The rest of data is stored in Firebase

Hope my answers help you to decide. If you have any further questions or concerns, let us know. We will glad to assist you.

Best, Screets.

Thanks. It is a great deal

You are welcome darosmith. Feel free to contact Screets if you have other questions.

Best, Screets.

Dear universalconnect,

Thank you for letting us know about the issue.

The latest version of the plugin is compatible with the latest version of WordPress as always. Are you sure you are using the latest version Live Chat which is currently 2.8.2?

If you need premium support from us, please report it to support@screets.io with your Screets API key and the domain you need support, so we can fix the issues for you.

Please don’t forget to renew support if it is expired.

If you have any questions or concerns, feel free to ask here or through email.

Best, Screets.

Dear ecodinom,

Thank you for your inquiry!

Unfortunately, you should install LC on each website you want to use chat widget and use their own chat console separately.

There is a trick to use single console. However, you will be limited to 100 user connections for all your 3 websites instead of 100 user connections limit for each of them.

Why don’t you request a demo to support@screets.io and give it a try?

If you have other questions in the meantime, feel free to update here or ask through email.

Best, Screets.

Dear muzammil,

Thank you for getting in touch with Screets.

For now, don’t worry about creating new API keys for your other domains. You should only register your primary domain you want to get premium support by Screets.

LC plugin will ask you to get new Screets API keys for your other domains in the future. Until that time, you don’t need to do any further actions.

If you have further questions, feel free to ask.

Best, Screets.

Ok sounds good. Thank you.

You are welcome dear muzammil.

Dear muzammil,

Simply you can change Site Email found in Live Chat > Options > Site tab. All offline form emails will be sent to that email. Please ensure that your WordPress can send emails.

If you have further questions, feel free to send email to support@screets.io with your Screets API key and domain URL you need support.

Best, Screets.

Thank you.

You are welcome! Don’t hesitate to contact us if you have any other questions.

Best, Screets.

Dear dd50marketing,

Thank you for getting in touch with Screets.

Currently LC doesn’t have any direct option or support for tracking conversation. However, it is open source product and you can customize it the way you want. It is all up your PHP and JavaScript knowledge.

There is also developer documentation: https://medium.com/screets

Besides, what data would you like to track? So we can consider adding this feature in the roadmap for further updates.

If you have other questions in the meantime, let us know.

Best, Screets.

Thank you for contacting Screets dear Meetgerry!

We always test Live Chat with the latest version of WordPress including Release Candidates (or Beta versions) as we also did for WP 5.0 Release Candidate.

There is no any known issues with WP 5.0. Did you face any conflict or received error? If yes, could you please report it here or through support@screets.io with your Screets API key and the domain url you need support (please don’t share your private information like domain address in public).

Looking forward for your reply.

Best, Screets.

Dear Santukon,

Thank you for taking the time to contact with Screets.

LC2 chat console is designed for managing only 1 website, so you will want to install and manage each website from their own chat console.

There is one trick you can use which is NOT recommended because of its own limits. If you setup the same real-time database for all your websites, it will be possible to manage it through from one of any chat consoles. But, if you do that, then your chat users in all websites cannot be more than 100 users at the same time.

Hope this helps. If you have any further questions or concerns, don’t hesitate to ask here.

Best, Screets.

Thanks for your answer. Well, I have 2 multisites/multidomains and If I have 2 consoles, on for each group would be okay, as we never had more than 10 people at the same time over all sites. So, I can combine panel for each multisite/multidomain?

Dear Santukon,

Sorry for the delay in my response!

Yes, then it is perfect idea. You can simply setup 1 Firebase project which is enough for your up to 3 websites if you don’t have too much visitors at the same time.

Besides, LC shows up visitor’s current location (full page url), so you will know which websites visitors you are talking to.

If you want to give it a try before you decide, feel free to request demo from support@screets.io by sending a short email.

If you have other questions, feel free to ask!

Best, Screets.

Dear shaunmichael,

Thank you for your inquiry!

Currently there is no direct integration with CRM’s. It is expected in the next major update LC3 which is expected in the first quarter of 2019.

How to continue talk with visitor through my CRM right now?

Good news is that LC2 already sends emails to your primary email which can be change from chat options when a visitor sends offline form. So if the email is connected to your CRM like HelpScout, then you can continue talk with your visitors right from your CRM.

Also if a operator subscribed new chat requests, then he/she can receive email notification when a visitor starts new chat.

We suggest you send demo request to support@screets.io, so you can give it a try and see if everything works fine for you before you decide.

If you have any other questions, let us know.

Best, Screets.

Does a user have to be logged into Wordpress to see conversations and respond?

The Live Chat platforms I use come with downloadable apps for Windows and Mac to open the dashboard?

I am using a Mac but mostly my clients use Windows, it will be too difficult for them to login to Wordpress at the moment I dont give them that access.

Dear shaunmichael,

Sorry for the delay in our response and I want to thank you for your update.

First of all, all operators must connect to your WordPress dashboard to answer visitors. No mobile or desktop application yet for LC2.

However, you can limit operators capabilities directly from Live Chat > Options > Users. So they will only able to chat with your visitors and related user capabilities.

Here is the guide how you can create an operator which will give you an idea how user roles working in LC: https://medium.com/screets/screets-live-chat-user-guide-2454d9c5bb33#7f18

If you have further questions or concerns, feel free to ask!

Best, Screets.

Dear christeng,

Thank you for your inquiry!

Currently LC doesn’t support auto-messages feature. It is planned for the next major update LC3 which is expected in the first quarter of 2019.

Would you like get notified by email about beta release and official release dates of the next major update?

If you have other questions in the meantime, let us know.

Best, Screets.

Dear themesic,

Thank you for your inquiry!

Why don’t you send a demo request to support@screets.io? So we can send you installable demo version of LC and you can give it a try!

If you have other questions or concerns, let us know.

Best, Screets.

Dear Ercan,

Thank you for getting in touch with Screets.

We’re currently working on the next major update LC3 which is expected before May 2019. Until then, we won’t release major update for LC.

Would you like to get notified about Live Chat updates?

Meanwhile if you have other questions, let us know.

Best, Screets.