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I purchased your plugin yesterday and I cant get it to work. The backend seems to work good, but the frontend (chat box) is not showing.
I have done everything in your guide correctly and tried disabling all plugins (including cache and minify) and tried stock themes in order to pin point the problem. Clearing cache, triying different browsers, computers. But no luck.
I can see in your forums that a few people are experiencing the same problem as I am.
Firebase is not showing any problems and it shows people loggin in to the website.
Thank you for contacting Screets.
There would be a couple of reasons. You will want to:
Still no luck? Please create temporary admin with firstname.lastname@example.org and we will fix the issue for you.
Are you kidding me? Have you read my message?
You are copy pasting the same message to almost everybody with this problem. Do you mind giving some help or else approving a refund?
We want to ensure that you actually check all steps above. Did you check browser console after activating the plugin? Do you see any error? because it seems like the plugin isn’t active on join*r.dk.
Waiting for your reply.
The things I wrote I have tried = I have tried…
The plugin was deactivated because it was not functional on my site. Its active now.
Also the API key I got was for my website URL but without the “https” – dunno if that got anything to do with the problem…
We have checked your website source code one more time. It seems like you should check that step we have sent you in previous message:
Please clear cache and re-compress your minify files after saving design options.
We’re waiting for your reply.
I’m a fool. I guess its time for me to give you guys my review. Thank you!
Glad you solve the issue and thank you for taking the time to review. If anything else comes up, feel free to contact us. We’ll be happy to assist you
I just purchased another chat plugin that didn’t work (errors galore). Anyone have this plugin on your site? If so, can you post the URL?
Thank you for your inquiry. We didn’t quite understand your question.
Can you give us more details about your question?
I was looking for other buyers to share a link of their sites so I can see it in action.
We can give you our customers URLs because people are using their chat systems as test.
Hope this helps!
I have send an e-mail from email@example.com
We have replied to your email.
Before purchase… I don’t want to chat with visitors… I want to chat with authors, editors and other logged in dashboard users. Can this be done?
Thank you for your update.
Currently you can not talk with logged in dashboard users but on our 3.0 update you will be. You can check here: www.livechat.screets.com and subscribe when we release the plugin you can check it and see does it fits your needs.
is it possible to include if statement on ajax chat requests? like if they click send button then check for new messages and then kill check after 5s~. Is that type of thing possible for me to do? im aware of firebase and all. But this is question i want to know because i prefer not to use firebase right now.
Regarding the AJAX and Firebase:
We removed AJAX from Live Chat and started to use Firebase, because:
Also, it’s not easy to change it from AJAX to Firebase again, It means we have to change every code and write the plugin from scratch which will take months.
Hope this helps, if you have any other questions, please feel free to ask us!
GET https://www.mysite.com/__/auth/iframe?apiKey=AIzaSyCmP_c7sfm-tQjuhm3KUj1Bk…res__%2Fam%3DAQ%2Frt%3Dj%2Fd%3D1%2Frs%3DAGLTcCPtmufKMD-cgcUNyUR7f83x7aAY7A 404 (Not Found)
Any input is highly appreciated.
Can you send us your domain or make a temporary admin if you disabled the plugin and send it to our email firstname.lastname@example.org.
We are waiting for your reply.
I’m looking for a chat plug-in, where initiating a chat can be counted as a conversion in google analytics/adwords. Is this possible with this plug-in? Thanks.
Thank you for contacting Screets and sorry for a delay.
Currently we don’t have that feature. You can give us more details and we can put the idea in our developer notes.
If you have any other questions, please feel free to ask us!
Hello friend, is there any way I want to use the chat for an LMS site, is there any way for the student to join a course, he and the teacher can talk?
If there is any way to have a student code and the teacher adds it to talk about the course
You can export the configuration of chat and import it into another chat?
for example: color, text message ecc…
It’s cool idea. We don’t have that kind of feature but can you give us more details so I can add it to our developer notes?
Hello, can we set an autoreply message by a specific keyword? Thank you..
We currently don’t have that feature but we are working on similar feature (saved replies) for the major 3.0 update (www.livechat.screets.com).
You can check there more about new features.
Hope this helps! If you have any other questions, please feel free to ask us!
I just bought this plugin but it won’t activate
its working now, it was conflicting with another plugin
Glad you solved it. If you have any other questions, please feel free to ask us!
Hi when on the chat console you can see the web visitors if you are not signed in but is it possible to see the usernames if the user has signed into their account ?
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