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Discussion on Live Chat Unlimited

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1538 comments found.

Dear screets friends, It was much easier conect with site visitor in the beginings of Live Chat when visitor IP and geo location was vissible in chat window. So we could start conversation with our visitor using e.g “Hello Berlin”...or “Good morning England…” Year ago you mentioned that some addon is coming and that we will be able again to see visitor location. Is there any possibility that this happend soon? Thank you!

Dear panbimbo,

Thank you for taking time for contacting Screets.

We have already added visitors extension (https://codecanyon.net/item/live-chat-visitors-extension/21627731), however auto-initiate chat is planning in the next major update LC3 which is expected before May 2019.

The visitor extension above just gives you more information about your visitor like browser, IP, geo location, etc. But you can’t start a chat with visitors right now.

Did you register Live Chat email list to be notified about new features and release dates?

Meanwhile if you have other questions, let us know.

Best, Screets.

Do you integrate with any CRM’s?

Dear ahsdc,

Thank you for getting in touch with Screets and for your purchasing LC.

Unfortunately, there is no any integration yet. Which CRM are you currently using? So I can add it in developer notes to consider for further updates.

Note that LC is open source product. You can customize it the way you want. It is up to your PHP and JavaScript knowledge.

I suggest you to check those documents below with your developer: https://medium.com/screets

Hope it helps. If you have further questions or concerns, let us know.

Best, Screets.

If we wanted to add more than 100 simultaneous users how could that be done?

Dear ahsdc,

Thank you for your update.

To get more users, you will want to update your Spark (free) plan to Flame or Blaze plans. So you can get about 100.000 simultaneous user connections.

Note that if you upgrade to any plan, then “GB stored” and “GB downloaded” fields under Real-time database are more important than “Simultaneous connections”

See details: https://firebase.google.com/pricing/

If you have other questions, feel free to reply this comment or contact with support@screets.io with your Screets API key (for support questions).

Best, Screets.

hi,great product,but is there away to get embed code so i can place on my forum,

Dear russianvids,

Thank you for contacting Screets.

Unfortunately, there is no embedding feature in LC. Besides, LC requires WordPress right now.

However, we’re already working on Standalone version which is expected before May 2019.

If you have further questions or concerns, feel free to reply this comment or send email to support@screets.io.

Best, Screets.

Hi there Please I want to add a new operator, but unfortunately I can’t, I used all the steps that you said in your documentation but it also can’t sign in . Any help for me??

Dear eelshamy,

Thank you for getting in touch with Screets.

It seems like you’ve missed something or copy/pasted Firebase api information incorrectly while configuring your real-time chat options. No worries! We can check if everything setup properly and make it work for you.

You will want to:

1. Create temporary admin user with support@screets.io from your WordPress admin panel 2. Go to your Firebase project dashboard and :
  • Find Project settings (click “cog” icon)
  • Click “Users and permissions”
  • Find and click “Add member” button
  • Add our email: support@screets.io
  • Select role as “Owner”
  • And click “Add member”

Please send user credentials (WP admin url, username and password) to support@screets.io with your Screets API key. It is required for support questions.

Looking forward for your reply.

If you have other question in the meantime, feel free to reply this email.

Best, Screets.

Hi there I sent the mail to you please let me know if you received it for now??

Dear eelshamy,

Thank you for letting us know.

We didn’t receive any email with your Screets API key that bound to your username “eelshamy”.

Could you please ensure that you send user credentials (WP admin url, username and password) to support@screets.io with your Screets API key and domain URL.

Looking forward for your reply.

Best, Screets.

Dear screets team,

I would like to know if there is a problem with the service. The live chat in my site has been down for 5 hours now.

Thanks in advance.

Dear maisonnumen,

Thank you for getting in touch with Screets.

We have checked your website and it seems like there is problem with your Firebase usage and you have missed some steps while configuring the Firebase project (like authorizing domain).

Please check your browser console by pressing CMD/CTRL + ALT + J.

We will assist you about the issue. However, the issue you’ve raised requires personalized support and your support period for this item has expired on Dec 23, 2016. You will want to renew the support. It is important to protect our support team’s time and effort.

Renew support: https://codecanyon.net/item/wordpress-live-chat-plugin/3952877

Once you renew, please send us email to support@screets.io with your Screets API key. We will send you instructions.

If you have other questions in the meantime, feel free to ask.

Best, Screets.

Just realised I brought the wrong version, I only need this for a single domain (possibly 2 in the future). Is there any way to swap?

Dear Pinkgerbil,

Thank you for letting us know about the issue.

Envato Market is responsible for purchasing an item. It is better to request support and ask if it is possible to do that. Envato team is very helpful and friendly. They will response you in 1-2 business day(s).

You will want to:

Hope it helps. If you have other questions we can assist with, feel free to reply this email.

Best, Screets.

Hello, I see that there are many request about mobile application and for exemple Slack integration. How are you going ahead with that ? Any deadlines ?

Dear wems,

Thank you for taking the time to contact Screets.

Yes, it is the most wanted feature right now. We will not hurry to developing mobile application. Development process will start after we release the next major version LC 3.0 which is expected before this summer.

Would you like to get notified by email about release date? If yes, could you please subscribe LC email list from the link below? So we can send you the next major update.

https://screets.us5.list-manage.com/subscribe/post?u=59857eb90f211901113e27e67&id=475803fc2b

If you have other questions, let us know.

Best, Screets.

I have a pre purchase question…

Is it possible to use the plugin for conversations between users? does it support buddypress?

Best Regards…

Dear puertarodrigo,

Thank you for your inquiry.

Unfortunately, no they can’t. Live Chat is designed for sales and support. The chat is between operators and visitors only.

If you have other questions or concerns, feel free to reply this comment.

Best, Screets.

Hi, I noticed that the plugin is not working on Internet Explorer. Is there any way that this can be resolved? I use the latest IE version too.

Dear jeconsulting,

Thank you for contacting Screets.

LC doesn’t support old browsers like Internet Explorer. Microsoft will also completely stop supporting IE officially very soon. It isn’t secure browser anymore.

Besides, we are working on LC 3.0 and trying to make Beta version ready before new year. Because we want to include chat bots and other new features, we don’t want to limit our self with old browsers compatibility.

Unfortunately, there is no any plan to make LC compatible with IE.

If you have other questions, feel free to ask.

Best, Screets.

Thank you for letting me know.

I have another question as well, is it possible to change the speech bubbles to a wording for example to ‘how can I help?’

Dear jeconsulting,

Thank you for your update.

There is no direct option to change chat button with text or image. However, Live Chat is an open source product and you can customize it the way you want.

Live Chat has own documentation for developers. It is possible to customize chat button and widget widget WordPress actions and filters. Here you go: https://medium.com/screets/screets-live-chat-wordpress-actions-4ab1332ce82c

Hope this helps. If you have further questions or concerns, please reply this comment.

Best, Screets.

Congratulations your excellent plugin! Without a doubt the best of the category. I wish I could use it also for conversations between users on Buddypress. You intend to develop this function? it would be awesome…

Best regards…

Dear puertarodrigo,

Thank you for taking the time to contact Screets and I am glad you like the plugin.

Live Chat is designed for support and sales and continues to improve this goal. Unfortunately, we don’t have plan building a chat tool between visitors.

Your feedback is appreciated! If you any further questions or concerns, let us know.

Best, Screets.

Hello , why i see same user double on chat frame ? https://snag.gy/KZxTHh.jpg

Dear bronzemoontr,

Thank you for getting in touch with Screets and we’re appreciated your last review!

LC shows up all operators you signed in chat console on chat widget (front-end). You see duplicate users, probably because you have signed in chat console as the same user with different sessions.

You will simply want to:

  • Go to Live Chat > Chat console
  • Click “user” icon on the top-right side
  • Click “Reset Operators”
  • Wait the plugin refresh itself

If you face the same issue, you can follow the steps above to reset operators.

Updating profile picture

I also see that you didn’t update your operator’s profile picture. To do that, please:

  • Click Media > Add new in your WordPress dashboard
  • Upload your photo and copy the image URL (CMD/CTRL + C)
  • Now go to Live Chat > Chat console
  • Click “user” icon on the top-right side
  • Change “Profile image” url with the one you have just copied
  • Click “Save” button

For further questions, please contact with support@screets.io with your purchase code and domain url you need support.

For your other questions, feel free to reply this comment.

Best, Screets.

WDjoe

WDjoe Purchased

Hi, I just bought this plugin, but when I try to save any options on the options page (i.e. Real-time, General) it does not save anything. Please advice.

WDjoe

WDjoe Purchased

I got it to work! I don’t need a refund.

WDjoe

WDjoe Purchased

In case anyone has trouble installing this plugin and you followed all of the instructions but still doesn’t work, check your “wp_options” table. You probably have one or more duplicate records which will prevent this plugin and other plugins from working properly. Look for duplicates specifically in the “option_id” and the “option_name” columns. Hope this helps.

Dear wdjoe,

Thank you for providing details on this concern and update your comment with a solution. It is highly appreciated!

We will update your refund request soon. So you can continue use Live Chat and get free updates.

If you require any further help, feel free to contact Screets through email or just reply this comment.

Best, Screets.

hi, is it possible to translate messages I receive from visitors in real-time with this plugin?

for example, i currently use mylivechat plugin to communicate with my visitors. I have a Gtranslate plugin that automatically translates the page to the users browser language. Mylivechat plugin also translates the language in real-time on the visitor’s side. So the visitor is able to read my messages in real-time. However, I only see the visitor’s responses in their language, I want them translated to english. Is this something your plugin can do?

Dear gsmzambia,

Thank you for your inquiry!

Unfortunately, it isn’t possible. Real-time translation doesn’t supported by LC plugin.

However, you can translate all messages appears on chat widget in multiple languages. Feel free to check user guide to get understand better how translation works: https://medium.com/screets/screets-live-chat-user-guide-2454d9c5bb33

If you have further questions or concerns, let us know.

Best, Screets.

Hi, so you mean i can only translate the built-in messages, and not the texts that i receive from clients?

Dear gsmzambia, sorry for the delay!

Yes, you can only translate built-in messages, not real-time ones you received from visitors.

If have any other questions or concerns, please reply this comment.

Best, Screets.

I can’t sign in. please help.

console say this ’’

ji {code: “auth/argument-error”, message: “signInWithCustomToken failed: First argument “token” must be a valid string.”} code: “auth/argument-error” message: “signInWithCustomToken failed: First argument “token” must be a valid string.”

Firebase setting and APi setting was already completed.

Dear Tishihiro,

Thank you for getting in touch with Screets.

It seems like you have copy/pasted some part of json file you downloaded from Firebase. You will want to ensure that you are copy/pasting whole private key file.

If still no luck, please create temporary admin user with support@screets.io and send user credentials to the same email. So we will check it out for you.

Note that my one of colleagues will response you in 1 bidiness day.

If you have other questions in the meantime, feel free to reply this comment.

Best, Screets.

Auto-initating chat is really a go or no-go feature. Can you release this as a 2.1 standalone update? Waiting until 3.0 seems a bit odd and would make us consider another solution rather than this one.

No reply to this question?

Dear Hampton,

Sorry for the delay. We have been busy with support questions and developing new version.

Unfortunately, we don’t have any plan to release new feature before the next major update because it has new core and mechanism. Hopefully LC 3.0 will be ready in this year.

If you have other questions, feel free to ask. We will glad to assist you.

Best, Screets.

Just bought this plug in and Im very satisfied.

I do have a slight problem though. Im using WPML with two languages (Greek and English) and all strings are trsanslated succesfully and appear succesfully when a visitor is using the chat BUT the automated opening message (when an operator is joining the chat) is always on the one language – the one set in the options even though I have translated it. The same happens with the closing message but thats not such a problem as there is an option for the operator to change it on the fly. Also I THINK the transcript email title uses only one language.

have a look at it for your next updates.

Thanks!

Dear devicerider,

Thank you for getting in touch with Screets and providing descriptive information about translation. It is appreciated!

Could you please report the same comment to support@screets.io with your Screets API key? So one of my colleagues will note it to developer notes for further updates.

By the way, if you add “add me email list” note, we can send you emails about the next major version LC 3.0 (new features, ETA, etc.).

If you have other comments by the way, feel free to reply this email.

Best, Screets.

Already did that! Thanks!

You are very welcome dear devicerider. If you require any further help, let us know.

Best, Screets.

Hi, presale questions:

1. Is it possible to let visitors start chat without having to enter name/email address? My client requested this. It’s weird, but I guess he understands his customers better.

2. Since this is sold through Envato, does that mean I have to install Envato toolkit in order to update the plugin?

Dear Deanloh,

Sorry for the delay. We’ve been busy with working on new update and moving from Phuket.

Let me answer your questions.

1. Your client must good with it. It is how LC works actually. Visitors don’t need to fill out any pre-chat form. However, your chat widget will automatically throw collector card (to ask name, email, etc.) after visitor initiate chat.

2. Not really. You will be able to update the plugin directly from Screets servers (WordPress Dashboard > Updates). You don’t need any additional plugin to do that.

I suggest you to send demo request to support@screets.io. So you can ensure that it meets your client expectations.

If you have other questions, feel free to reply this comment.

Best, Screets.

Hi, can this plugin be used as a chat room on a dating platform?

Dear Anton,

Thank you for your inquiry! And I want to apologize for late reply. We are busy with new update and support questions.

Unfortunately, no. LC is designed for sales and support. Chat transmissions are between visitors and operators only.

If you have further questions, please reply this comment.

Best, Screets.

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