1769 comments found.
I invited an operator (admin priviliges) once he logged via email link it worked, then he tried to log into WordPress and then into Screets but it only gave him the option to log-in using Envato or Google, we are using another email address for him. How can he log in?
Also when trying to log in using Google it gives this error: {error“}
Hello juanndgomezz,
Thank you for reaching us.
You’ll want to use our contact page for support questions:
Contact: https://screets.com/contact
If you’ve other questions we can assist with, feel free to reply here.
Best,
screets
Very good chat application. Support is also very good and quick!
Hi beez1234,
Thank you for your comment! It’s highly appreciated.
If anything else comes up, feel free to contact.
Best,
screets
Screets support chat just has an error, cannot reach out for help (they have no direct email or anything…). No constant login, refresh tab = it kicks you out. Going to a new tab to do other work, it kicks you. Is this due to Chrome? Another setting?
Hello NpmTold,
Thanks for reaching us.
It’d be caused a couple of reasons. It’s hard to tell without seeing actual error. Could you please send a message trough contact page (using our Chat app).
Contact page: https://screets.com/contact
Alternatively, you can also send email to support@screets.io.
Any screenshot or error messages will help us to understand the issue.
Looking forward to hearing from you.
screets
Note: please also include your purchase code into your message.
The console is down. This plugin don’t work.
Hi GravitMarketing,
Thanks for reporting the issue.
It’s DNS cache error, but we fixed the issue. Servers are fine. It should be back very soon.
Meanwhile, please update us if you’ve any other questions.
screets.
Both servers are operational now: https://screets-chat.statuspage.io.
Thanks!
Can you add an option for when the user visits the website, the agent can open a chat window to client?
You’re welcome dear GravitMarketing. It’s nice idea. I’ve added into developer notes for further updates. We add good ones into roadmap.
Let me know if you’ve other questions or concerns.
Have a nice week 
What is the cost for a screets account? If no live chat operators are online, is there any AI triggers for questions? Is there discount for this plugin?
Hi befree22,
Thanks for taking the time to contact screets.
Chat app is one-time fee product. There is no additional costs unless if you want to install on additional domains or have more operators.
If there no one is online, you can enable offline form.
You can also start trial before you decide purchasing:
- Go to chat console: https://chat.screets.io
- Click “Continue with Envato”
- Create new app
- Go to Settings > Installation
- Copy/paste snippet into your website
Hope this helps. Let us know if you’ve other questions or concerns.
Have a nice week
Is there no more way to do it self-hosted? Because we want to connect it with our crm, so if you contact us, it create a ticket in our crm system. Sad, its not interesting if it has no option for self-hosting :/
Hi xRed95,
Thanks for taking the time to contact screets.
Chat app isn’t self-hosted plugin yet, because typical PHP installation isn’t suitable for real-time apps like Chat. The plugin uses NodeJS server (Redis/MongoDB and WebSocket).
If you’ve any other questions or concerns, let me know.
Have a nice weekend
screets
How to have the online switch stay active all the time
Hello mytechmobilebiz,
Thanks for reaching us.
You’ll want to contact with support through our contact page. It’s required for support questions.
Contact page: https://screets.com/contact
Please also include your purchase code into your message.
If you’ve other questions in the meantime, feel free to ask.
Have a nice week
screets
my chat plugin only update to 2.9.5 why’
Hello mytechmobilebiz,
Thanks for reaching us.
You’ll want to contact with support through our contact page. It’s required for support questions.
Contact page: https://screets.com/contact
Please also include your purchase code into your message.
If you’ve other questions in the meantime, feel free to ask.
Have a nice week
screets
I’ve got license for both complete and upgrade package but still can’t create an app for any of my domains. I’m getting an error: “You’ve exceeded the usage limits for this action. Please check your account and usage.” I also tried contacting support but the issue is not resolved even after 2 days.
Hi charmingfare,
Thanks for reaching us.
We typically reply in 1 business day. You should receive email as soon as possible.
Meanwhile, if you’ve other questions or concerns, feel free to reply here.
Best
screets
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