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1180 comments found.

I have purchase one copy of Live Chat plugin. Every seem good. It is very fast. But I don’t know where are names and email adrress that visitor put in? How can I get it? I know Screets Team are currently working on 3.0 version. I have an ideas I think it is very good for Live Chat and your customers. That is:

You should integrate Sendy (Email Marketing System) in your product. When visitor visit website, that they leave name and email address send direct to Sendy list. Integrate popups with Sendy is is very good and make your product more attrative.

Thanks for quickly reply. I sent an email with Ms Word file attach and description more detail about ideas in that file. I sent to support@screets.com. Did you get it?

OK. I think this way is good: “Activate Sendy in back-end (or one of email services) Visitors will see a checkbox like “Join our email list” in both contact form and pre-chat form (it would be optional) Visitors who don’t uncheck the checkbox will be added into your email list”

But I use Layered Popups plugin, it has very good and simple way integrate Sendy. I send an email to support@screets.com to description more detail. Did you get it?

Hi,

Yes we have received your email. We will reply soon.

Thanks, Haris

How can I delete a conversation with a visitor in Chat Console?

Hi,

Thank you for contacting Screets.

You will want to go to Chat Console and below the LIve Chat logo you have two icons – Users and Chat History. Click on Chat history and choose which conversation you want to delete. You need to end conversation first.

If you have any other questions, please feel free to ask us!

Thanks, Haris

Is there any option for operators to use this through a mobile app?

So there is a native android app for the chat that is going to be available? Will the source be provided? Will it be able to be edited in android studio?

Hi,

Thank you for your update.

The source code will not be provided. However our customers will be able to download it from Google play. :)

We are working on this but it will be available after update 3.0.

Hope this helps!

Haris

Hi there,

I’m choosing between this plugin and the other chat plugin of yours – Chat X.

I see that they had much more differences in the past, but now looks like they have pretty similar features since you added some of Chat X features to Live Chat, and this one (Live Chat) even allows installation on multiple websites (which is really a big advantage), although it’s cheaper.

Chat X has some features like 100 users at the same time (I’m not sure if that’s added to Live Chat too), which I don’t find really essential for me.

So can you tell me if there’s really any advantage in using Chat X, or do they have pretty much the same features now, since it looks to me like it should really be a single plugin instead of two? Why having two plugins which are almost the same? :)

Thanks, Nikola

Hi Nikola,

Thank you for contacting Screets.

After Firebase moved to Google completely with new console and API, we had to change our plugins core too. For now, Live Chat and Chat X have the same core.

After New Year, both plugins will have 3.0 versions which will come with really big change and new features.

Hope this helps. If you have further questions or concerns, feel free to ask.

Haris

Hi. I have a problem with the plugin, i can’t open chat, it tells me that is connecting but nothing. Thank you for your answer.

Hello,

Thank you for contacting Screets.

it seems that there’s some issue with Firebase. Please check did you follow these steps:

  • Create new project with Google Firebase API
  • Click “Add Firebase to your web app” button
  • Go to integration chat options (in your WordPress admin panel) and update the related fields
  • Find Auth > Sign-in methods (in your Firebase project) and enable both “Email/password” and “Anonymous” methods
  • Add yourdomain.net to “OAuth redirect domains” section on the same page.
Also you can check this video: https://www.dropbox.com/s/2lodwdzwam5twlu/Firebase%20CX1.mov?dl=0

If you have any further questions or concerns, feel free to ask! We’ll be happy to assist you.

Thanks, Haris

Thank you very much for your answer. I already did all these steps but doesn’t work. Just “connecting” but no user succeeds to connect. Best regards.

Hello, thank you for your update. Could you please create temporary admin user with support@screets.com anf send username/password to the same eamil including this comment link?

We will check and fix the issue for you.

If you have other questions in the meantime, feel free to ask.

Regards, Screets.

hello, I need a chat redirect to multiple operators. exemple : User is on page exemple1.php—> user chat with operator A.

User is on page exemple2.php—> user chat with operato B

can you do that ?

Hi,

Thank you for contacting Screets.

We are currently working on LC 3.0 update and it will be available on that version. Unfortunately for now, we don’t have that feature.

We are hoping to release the 3.0 version in January. :)

Hope this helps!

If you have any other questions, please feel free to ask us!

Good morning hope your well, afew pre sale questions if I may?


1 – Is there a desktop client included or would agents need to be logged into WP Admin?
2 – Could I have different agent chats on different pages? For example could userLondon have a chat option on their London page that would only connect to them, userManchester have their own chat page etc etc..
3 – Can I change the offline message to inlcude a postcode/zip field rather than email?

Thank you

Hi,

Thank you for contacting Screets.

Unfortunately no, you have to be logged in into WordPress to chat with visitors.

We are currently working on a major 3.0 version where we want to implement departments where each Operator can be in charge of specific page.

No, it’s a good idea you can submit it to our ideas page bellow. We review all of the ideas and add good ones in to the road map.

http://screets.org/apps/chatx/forums/t/feature-requests

If you have any other questions, please feel free to ask us.

Haris

I’m really interested in this plugin for our business. I want to know if this scenario is possible. We will have multiple departments using this chat. I’d like to be the only person that gets notified of the incoming chat and then I decide what department I send it to. Is this plugin able to work so that I can set up multiple departments (users) but only I get notified of the new chat and then the user that I transfer the chat to gets notified once I’ve actioned it? Also do you have file transfer support? And does this work on mobile?

Hi,

Thank you for contacting Screets.

We are currently working on a major update 3.0 and we are trying to implement the departments idea into it. So to summarize it currently we don’t have that feature but we are working on a similar thing for the january release.

Hope this helps, if you have any other questions, please feel free to ask us!

Thanks, Haris

Hello. The chat was working well on my site, but today when I went alter design options (primary color and color of the link), the chat simply disappeared from the site, the popup does not appear anymore, no matter what I do. I have already upgraded to a latest version and still not working. What happened??? I need it to work again. The site is: www.bindoo.com.br

It works. Thanks.

Hello, glad that you got it working! If anything else comes up, feel free to ask.

Regards, Screets.

Thank you so much for the support!

edytec

edytec Purchased

Hello friend, the words “Send a Massage” and “We’re online!” do not translate from the inside of the Panel remain in English, already modified to in php files and does not solve, never changes.

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

I’m sending you the translation message so you can check did you set it up normally. :)

The plugin supports both single language or multilingual translations. First you need to ask yourself if you need translation? If you are using single language in your website and only need to translate common messages, you don’t need those steps below. In this case, you will want to go chat options and update the messages you need.

Translating into your language

If default language of your WordPress is different than English and the plugin isn’t translated yet for your language, then those introductions below will help you.

  • Copy/paste languages/default.po file found in the plugin folder to your wp-content/languages/screets-chat folder
  • Rename the file with schat-LOCAL_CODE.po file (i.e. schat-fr_FR.po is for French or schat-pt_BR.po for Brazilian)
  • Open this file with Poedit application (www.poedit.net)
  • Add your translations to “Translations” part
  • Poedit should create .mo files. If not, go to Poedit preferences and ensure “Automatically compile .mo file on save” is checked under General settings.

Multilingual translation

You can use either WPML 3.2+ or Polylang (free) plugins to translate into your language.

Hope this helps. If you have further questions or concerns, feel free to ask.

Hi, I have a pre-sale question.

The Live Chat or the Chat X have proactive action that we can configure like pop the window based in amount of time the user enter ou stay in the page?

Where I can see the administration screens?

Thanks!

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

Please send us an email on support@screets.com so we can send you a demo. :)

Second, unfortunately, we don’t have a feature for proactive action based in amount of time the user enters on the page.

If you have any other questions, please feel free to ask us!

Thanks, Haris

adw259

adw259 Purchased

I’d like to know why the plugin isn’t working. See screenshot… https://snag.gy/mDWEfh.jpg My website is…http://www.bcgintl.com/ I am using an older version of your plugin on 2 other sites and it’s working fine. http://donsells4u.com and http://tecnicarehealthcare.com

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

New versions of Live Chat have integrated Firebase so the chat with your visitors can be in real time.

You will want to make a Firebase account and app. Follow these steps:

  • Create new project with Google Firebase API
  • Click “Add Firebase to your web app” button
  • Go to integration chat options (in your WordPress admin panel) and update the related fields
  • Find Auth > Sign-in methods (in your Firebase project) and enable both “Email/password” and “Anonymous” methods
  • Add yourdomain.net to “OAuth redirect domains” section on the same page.
Also you can check this video: https://www.dropbox.com/s/2lodwdzwam5twlu/Firebase%20CX1.mov?dl=0

If you have any further questions or concerns, feel free to ask! We’ll be happy to assist you.

Thanks, Haris

hej zdravo….jel ovaj chat moze i sa woocommerce? ili je samo za wordpress blog itd.?? hvala

ljepa_brena

ljepa_brena Author Team

Zdravo,

Live Chat možeš da koristiš na svom WP sajtu, na stranicama kojima ti želiš ili na svim.

Nadam se da si na to mislio, ako ne slobodno piši! :)

Haris

PJone

PJone Purchased

Hello do you have a plan to create a magento version too?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

We have added the idea to our notes and we will talk about for the next version of LC we are currently working on.

Hope this helps! :)

If you have any other questions, please feel free to ask us!

Haris

dramsay

dramsay Purchased

I have renewed my support, at a cost of $20.00 which I should have not had to pay since your update did not work. I then had to physical remove your plugin and then re-install. Since reinstalling and following all your directions the issue still remains. The Contact Us button is missing on the home page. The Contact Us button has been down going on 2 weeks. Can you please login to my site and fix the issue? If you require any information from me let me know. Thanks.

ljepa_brena

ljepa_brena Author Team

Hi, we have sent you an email.

Your chat is not working! I’ve seen a lot of “Connecting”or “connection error” messages! right now I followed your instructions and I am still getting “connecting” message! Cheers

Hello twendesign,

Thank you for contacting Screets.

It would be a couple reasons. Either you couldn’t setup Firebase properly, or there is Javascript error in your browser console.

First of all, you will want to:

  • Check if you have entered correct App URL (it should be like “yourappname”, NOT like “https://youappname” )
  • Check if App Token is correct
  • Check your Login Form fields options in chat settings! You shouldn’t hide all all fields, make optional at least “Name” field

Check video tutorial to setup Firebase: 
https://www.youtube.com/watch?v=rZlVsAzNBjc

If you still have issue, check your browser console when you see “Connecting” message (CMD/CTRL+SHIFT+C) and send your website URL here or to support@screets.com. Then we can check it for you.

If you have other questions in the meantime, please feel free to ask!

Regards, Screets.

What a team! Quick to reply!! Thanks a lot! I got it to work; you guys are awesome and you have earned 5 Star reviews from me :) Cheers! John

Hey TwenDesign, you are awesome :) If anything else comes up, feel free to ask! We’ll be happy to assist you.

Regards, Screets.

Sales question, Can a user rate the chat after they have finished the chat ?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

Yes, visitors can rate the chat after they finish the conversation. The rate is shown as like and unlike buttons which you can name the way you want and need.

Hope this helps!

If you have any other questions, please feel free to ask us!

Haris

the word REQUIRED in the fields not translate… i try with pt_BR and schat-pt_BR, nothing happens

ljepa_brena

ljepa_brena Author Team

Hi,

I’m sending you the Translating message so you can check did you do all the steps and set it correctly.

Translating into your language

If default language of your WordPress is different than English and the plugin isn’t translated yet for your language, then those introductions below will help you.

  • Copy/paste languages/default.po file found in the plugin folder to your wp-content/languages/screets-chat folder
  • Rename the file with schat-LOCAL_CODE.po file (i.e. schat-fr_FR.po is for French or schat-pt_BR.po for Brazilian)
  • Open this file with Poedit application (www.poedit.net)
  • Add your translations to “Translations” part

Poedit should create .mo files. If not, go to Poedit preferences and ensure “Automatically compile .mo file on save” is checked under General settings.

Multilingual translation

You can use either WPML 3.2+ or Polylang (free) plugins to translate into your language.

Hope this helps. If you have further questions or concerns, feel free to ask.

Haris

Is there a solution for using this as a the operator on a mobile phone to answer people on the site?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

We have a unsupported mobile application for Android. If you want we can send you the apk file. Please send us these informations on support@screets.com email:

We need to create API key first. Send us your:

  • Your Screets API key
  • Firebase Api key
  • Firebase Database URL
  • Firebase Storage

So we can create API key and you will need it after you install the application to mobile.

We’re waiting for your reply.

Thanks, Haris

Hi there, I have installed and set up the plugin after bought it. But cannot see the chat button in the front-end. I could found the code in the page source. Please advise.

ljepa_brena

ljepa_brena Author Team

Hi,

Thank your for contacting Screets.

You will want to check If there’s any Javascript error in your browser console by clicking CTRL + SHIFT + C (for Mac CMD + SHIFT + C) and report us.

If you have other questions in the meantime, feel free to ask!

Haris

Hi, I could not upload the screenshot here, so please check our website: escape.auroraeducationonline.net. Thanks~

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