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Discussion on Live Chat Unlimited

Discussion on Live Chat Unlimited

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1783 comments found.

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Question: we’re using the script since we’re non-WordPress. Is there a way to trigger the chat from a button? For example, if we add a “chat with us now” button within our content, we want it to open the chat bubble. Possible?

Hi boostedgts,

Thanks for reaching us.

You should have a “button” tag instead of a link:

<button onclick="scxi(‘open')">Chat with us</button>

If you want to implement it to a link, you may do it like that:

<a href="#" rel="nofollow" onclick="“scxi('open')"">Chat with us</a>

We suggest using the “button” tag over “a”.

More infohttps://docs.screets.io/chat/javascript-api/methods.html

If you’ve further support questions, you’ll want to contact through our website.

Contact: https://screets.com/contact

Have a great year :)

screets

Hey mate, also there is a problem. It isnt realtime on browser. Me and my collegue have to refresh the page to see realtime customer.

Hello varan,

Thanks for reaching us.

Could you please report the issue to support@screets.io by simply copy/pasting your message?

We typically reply in 1 business day.

If you’ve other questions or concerns in the meantime, feel free to reply.

Best

Hello is there a way to hide parts in the collector (for example to ad like {false} in the translate field) or to rename it to like Order number instead a phone number

Hello varan,

Thanks for reaching us.

Could you please send your message to support@screets.io by copy/pasting your message?

Look forward it!

Best

I switched my authorized domain to another URL I own, because having a chat on that website is more important right now. I can login through the screets.io website, but I can’t login through our actual website (through chat > sign-in) using Envato to authorize our wordpress. It errors out each time. Is there something you need to do on your end for us to complete the domain change? Thank you!

Hi Boostedgts,

Thanks for contacting screets.

Could you please report it to support@screets.io by simply copy/pasting the message?

If you create a temporary admin user with support@screets.io and include user credentials in your email, we can check it out for you.

If you’ve other questions in the meantime, feel free to ask here.

Best.

pre-sales question, can i have multi domain install on this license but one chat interface where all domains enter and is that on the screets console? or within a wordpress install? thanks!

Hi wendellbaker,

Thanks for taking the time to contact screets.

Yes, you can bind multiple domains for the same project and have single inbox for it.

You can give it a try by login with your Envato account before you deciding purchase the item.

Start trial: https://chat.screets.io

If you’ve other questions or concerns, let us know.

Best.

unable to connect my account, i get this error message {error“}

Hi Chris,

Thanks for reaching us.

Did you authorize your domain? To do that:

  • Go to https://chat.screets.io
  • On the left-hand side, click “Settings” icon
  • Open “Security” page
  • Add your domain (i.e. acme.com)

If still no luck, i suggest you to contact support@screets.io with more details? Any screenshot would be better to understand you.

If you’ve other questions in the meantime, feel free to ask.

Have a nice day :)

Best

I purchased the unlimited chat today but am unable to connect to it after following these steps:

Go to chat console: https://chat.screets.io Click “Continue with Envato” Create new app Go to Settings > Installation Copy/paste snippet into your website

It defaults to the chat complete version that I also have in my envato account.

Any help is appreciated, I need this up and running for a womens shelter asap.

Hi Nalu_Web,

Thanks for reaching us.

If I understand you correctly, you want to connect another license ( Unlimited) to your website.

Could you please send your new purchase code and App Id (found in your snippet) you want to bind with to support@screets.io?

Look forward to hearing from you.

If you’ve other questions in the meantime, feel free to ask.

Have a great day :)

screets

My teammate warned me about your support request through chat. We’ll update you through email as sion as possible.

The chat is down, when a client click type In message and send, it doesn’t load up the chat interface. I tried contacting you guys on your website using screet livechat it said something went wrong

Hi Chris,

Thakns for letting us know.

Currently there is no known issue. You can always send email to support@screets.io if you face any further issues.

Status: https://screets-chat.statuspage.io

You’ll want to include details about the issues and purchase code into your support emails.

If you’ve other questions or concerns, feel free to ask.

Best

do you have predefined reply for agent instead of typing the same answer every time

do you have also copyright of screets chat removal once i susbscribe to plan

Hi wibyo01,

Thank you for taking the time to contact screets.

Unfortunately, predefined messages not added yet. But, you can remove screets brand when you purchase the item.

If you’ve further questions or concerns, let us know.

Best

Desperately need more page views & daily API visits. This is supposed to be “Live Chat Unlimited”... I bought the unlimited and yet its SUPER limited. Give me true unlimited page views, I have hundreds of page views per unique visiter per day. I will run out of monthly 20K limit in just a few days.

Also API’s drastically running out way too fast, Higher limited needed on the “unlimited plan”! Why are they so unbelievably low…

Hi chartscoach,

Thanks for reaching us. We’ve replied your email. If you somehow didn’t receive it, please let me know.

Meanwhile, if you’ve other questions or concerns, feel free to ask.

Best.

Is it compatible with google analytics events being an iframe? if i make a marketing campagin and i want the chat to be a conversion, how could i do it?

Hey Juan,

Thanks for taking the time to contact screets.

We’ve replied you through email, but let me reply here as well

Unfortunately, custom events aren’t supported in Chat 3. But, we’re planning to add simple stats into console in the next major update.

Would you prefer to have a simple stats in your chat console, or you prefer Google Analytics?

If yes (stats in chat console), what stats would you like to see (i.e. total chats, total opens, bounces, etc.).

Looking forward to hearing from you.

Have a nice day :)

screets

Does this chat version 3 allow sending of transcripts once the chat has ended like v2 ?

HI jchamie,

Thanks for reaching us. Unfortunately, sending transcripts feature isn’t supported in current version yet. But, I’ve added it in developer notes for further updates.

Let us know if you’ve other questions or concerns.

Best

Apple has recently came out with their own chat for imessage. Would you be willing to help me integrate if I buy?

Hi aonsmith,

Thanks for taking the time to contact screets.

It’s interesting. Do you mean Apple Business Chat or something new?

Could you please share any related URL with us? It will help us to understand your point.

If you’ve other questions in the meantime, feel free to ask.

Best

Yes, Apple Business Chat. Are you able to develop this integration?

Hi aonsmith,

Thanks for your reply.

Unfortunately, we’re busy with developing the new major update. I’ve added your idea in developer notes.

You can contact us during the year, or subscribe to our email from the link below and check the “Beta Releases” box.

“Beta Releases” is for our clients who want to learn about major updates before everyone.

Subscribehttp://eepurl.com/gUY-29

Let me know if you’ve other questions or concerns.

Best.

nice script, but i need to know this , when i get the unlimited version , u mean every admin must log in via screets website to be able to chat with users or i’ll upload the script on my sub domain maybe to have access to my admin chat? example, chat.domain.com, or does it have to be https://chat.screets.io? just curious . thanks .

Hi Barry Breazy,

Thanks for taking the time to contact screets.

Unfortunately, operators (including you) must login chat console through chat.screets.io to answer questions and no way to use your own domain. But, you can install chat widget (not console) into even HTML pages.

If you’ve other questions or concerns, let us know.

Have a great day :)

cwscom

cwscom Purchased

Hi, I have installed but is not working, the page on wp dashboard is blank! Please advise.

Hi cwscom,

Thanks for reaching us.

You’ll want to contact support with your purchase code. Comments are only for pre-sale questions.

Please renew support if its expired.

Contact: https://screets.com/contact (or support@screets.io).

We typically reply in 1 business day.

If you’ve other questions or concerns in the meantime, feel free to ask here.

Best.

Hi, (Pre sale question)

Any news for a release of your chat system compatible with WCFM multivendors (or Dokan) who permit to chat between the vendor and customers ?

Really mandatory feature waiting by a lot of people …

Thanks

Hi angelflo,

Thanks for reaching us.

Unfortunately, WCFM isn’t in roadmap yet. I see that it’s alraedy noted in developer notes before.

Feel free to ask if you’ve other questions or concerns.

Have a good day.

screets

This plugin is not working correctly and i cannot get support on the contact us page. The widget keeps saying something went wrong..

Hi Matembezi,

Thanks for reaching us.

It would be caused by a couple of reasons. Could you please send email to support@screets.io with your App Id?

Looking forward to hearing from you.

If you’ve other questions in the meantime, feel free to ask here.

Best

I’ve got license for both complete and upgrade package but still can’t create an app for any of my domains. I’m getting an error: “You’ve exceeded the usage limits for this action. Please check your account and usage.” I also tried contacting support but the issue is not resolved even after 2 days.

Hi charmingfare,

Thanks for reaching us.

We typically reply in 1 business day. You should receive email as soon as possible.

Meanwhile, if you’ve other questions or concerns, feel free to reply here.

Best

screets

my chat plugin only update to 2.9.5 why’

Hello mytechmobilebiz,

Thanks for reaching us.

You’ll want to contact with support through our contact page. It’s required for support questions.

Contact page: https://screets.com/contact

Please also include your purchase code into your message.

If you’ve other questions in the meantime, feel free to ask.

Have a nice week :)

screets

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