This author's response time can be up to 1 business day.
why dont i see guests’ messages? its all blank?
Thank you for contacting Screets.
It seems like WP installation conflicts with the plugin or missing one configuration. Could you please send email to email@example.com with your website URL? We will check and fix the issue for you today.
I installed updates 2.5.1 and I have an error
Warning: openssl_sign(): supplied key param cannot be coerced into a private key in /wp-content/plugins/screets-lcx/core/library/firebase/JWT.php on line 196
Could you please renew the support and contact firstname.lastname@example.org with your Screets Api key. We will assist you fix the issue.
By the way, don’t forget that LC requires PHP5.4 or newer ver versions.
support ended me yesterday
I have php version 7.0
Dear Dnnnasa, It is not a problem then if it was 1 day past. Please contact email@example.com with your Screets API key.
Hi, I sent an email to support 31.01 but there was no answer. Please see below.
Thank you for letting us know.
Could you please share your email address like ( fatih at screets io )? We want to ensure that your email isn’t in SPAM folder and you have got replied.
i had so much trouble with this chat but only once complaint; and so far it is affecting my business! while i was ordering with a customer step by step; chat stops working; my servers are ok; problem is from this plugin. not just one time tho; also not just this problem. i am not happy at all. going to get from another company.
What version do you use? The current version is 2.5.1 right now. Could you please share here or send to firstname.lastname@example.org?
Looking forward for your reply.
Bu arada dilersen Turkce olarak email@example.com‘dan destek alabilirsin. @fatih seklinde baslaman yeterli olacaktir. Sevgiler.
latest version and i lost the customer with a bad feedback. i have deactivate your plugin. i will either get “Awesome Live Chat” or “WordPress Live Chat Plug-in” at least help me out which one is better?
Could you please create new Firebase project? You might missed something during installation.
If you’d like, we can check your back-end for you if you create temporary admin user with firstname.lastname@example.org. If we aren’t able to fix, of course we can also share our recommendations.
I send mail to email@example.com about my problem, there is no answer? Plugin stoped to work. Please help us asap.
Thank you for contacting Screets. We typically reply in 1 business day.
If you’ve other questions in the meantime, let us know.
My Problem is solved fastly, thanks for ur help.
Glad you got everything working! If anything else comes up, let us know.
Some our customers faced an issue about saving chat options. The issue was caused by one emoji character in options which is not supported by old PHP versions while encoding to JSON.
We have made compatible with PHP 5.4+ with this update.
New features are on the way. Slowly we’re moving to iframe. It will make difference for your page load performance in the next update 2.6. It also means that it will open doors for RESTAPI. So in the feature updates (after 2.6), you can start using your LC anywhere, HTML, PHP or other type of websites.
If you leave your email on our page, we can notify you when new update is available: https://screets.com
Let us know if you have any questions.
Hello, is there any shortcode for displaying available , please? Nothing found
We’re working on detailed documentation for further updates. For now you can simply use that HTML code below to popup chat box anywhere in your theme:
<a href="#" class="lcx-action" data-action="openPopup">Chat with us</a>
Besides, please don’t forget to renew your support for your further questions.
Does the chat support triggers? I mean for the chat to automatically appear for a user after be spends 30 sec. on the page.
can i use this on my second domain ? we try but it keep telling its already have an account ?
Of course, you can install it on unlimited domains. However, you will get premium support for one domain.
Where do you see that error and what version of the plugin are you using?
yes but why i get premium support ? i ask why your plugin dont work on my second domain,are we limited ? thats was my question,to install an set up your plugin is not issue,its just a simple question,you can give answerr or not!
Thank you for your update.
We have already answered your question. You can install it on unlimited domains. So you don’t have any limitation to install.
However, as mentioned in previous comment, you will want to purchase a valid support package or Live Chat complete for your other domains when you need premium support from Screets.
It is because we have to protect our support team. If our team takes care all domains of one customer, then they won’t find enough time for other ones.
You can purchase Live Chat Complete for your other domains you need support (Turkcesi: sadece destege ihtiyaciniz olan domain’ler icin Live Chat Complete lisansi almalisiniz).
If you have further questions or concerns, let us know.
In 6 month i ask MY SIMPLE question,YOU MADE IT SUCH BIG CASE: TURKÇESİ: AMMA ABARTTIN! best:Tc.
Selamlar bronze.. haha ozelden yazarsan yardimci oluruz – firstname.lastname@example.org Sevgiler.
the plugin automatically sends the offline messages to the email as a copy?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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