screets

screets does not currently provide support for this item.

74 comments found.

Do you have any plans to allow custom form fields and or just allow us to change the default name? i.e. I would like to have an optional field or change a default fields to an Order Number. This is the second time I purchased the plugin, I hope it progresses from here. Thanks again.

burlio

burlio Purchased

Hi there. I have setup my firebase API key and secret, however in the front end it just keeps saying “Connecting” and doesn’t do anything, could you please have a look? http://taranaki.online

Hi,

Thank you for contacting Screets :)

It seems like you couldn’t setup Firebase properly. You will want to:
  • Check if you have entered correct App URL (it should be like “yourappname”, NOT like “https://youappname” )
  • Check if App Token is correct
  • Check your Login Form fields options in chat settings! You shouldn’t hide all all fields, make optional at least “Name” field

Still you have issue, please send your website URL. Then we can check it for you.

If you have other questions in the meantime, please feel free to ask!

Thanks, Haris

QBuild

QBuild Purchased

Hi, What happened to the email notification to the operators when somebody is online? Thanks

Any example websites that are using this that I can see?

Hi,

Thank you for contacting Screets.

You can check how it works here: http://apps.screets.org/chat-x-night-bird/ or you can send us an email on support@screets.com so we can send you the demo of Chat X Nightbird. :)

If you have any other questions, please feel free to ask us!

Thanks, Haris

Hello, why is my wordpress chat plugin so SLOWWWW!!! this is driving me nuts. Help

Hi,

Thank you for contacting Screets.

Chat X doesn’t use AJAX on chat communication that causes CPU overloading. Instead of sending AJAX requests to your server every second to check if something new, updated or deleted, CX connects the server once (long-polling) by using push technology.

Please check if there’s any Javascript error in your browser console.

We are waiting for your reply.

Screets.

these are the warnings from the console…44 warnings http://pastebin.com/D8PAQCyr

Hi,

Thank you for your update. The warnings are just notifications added while developing. Nothing more than information. We have removed for the next update.

Chat is real-time. Only first connecting will take 2-3 seconds according to your location. You can test your connecting speed to Firebase here: https://www.firebase.com/test.html

In Sarajevo, we connecting and receiving data in 1.50 seconds.

After connecting, the chat is real-time.

If you have any further questions or concerns, feel free to ask.

Thanks, Fatih

reepa

reepa Purchased

Will Version 2.1.2 be available as an upgrade also?

Hi,

Thank you for contacting Screets.

You can update Chat X 2.1.2 on your WordPress Dashboard > Updates :)

If you have any other questions, please feel free to ask us!

Thanks, Haris

reepa

reepa Purchased

The update continues to fail.. says no update package available…

There is a new version of Screets Chat X available. View version 2.1.2 details. Automatic update is unavailable for this plugin.

reepa

reepa Purchased

NVM. I saw another comment about different API key. working now.

Hi guys, Trying to update the plugin and get this error message:

Updating Plugin Screets Chat X (1/1) An error occurred while updating Screets Chat X: Update package not available.

Hello screets, Is this gonna be fixed? Do you mind to update this ticket?

Hi,

Thank you for contacting Screets.

Please make sure you have the right API Key

You will want to go here and get your key: http://goo.gl/kGWlzk

After you get your key go to your Screets Chat X options and put your key in the Screets API Key field. :)

Then try to update the plugin again.

If you still have any other questions please feel free to ask us!

Thanks, Haris

You were right, I had the wrong API Key so that did the work! Thanks for your support!

Hello, when I try to get my API key I get this message: http://imgur.com/XnA9XPX but as you can see, I did purphase the plugin.

Nvm I works!

Hello,

Glad you got it working! If anything else comes up, feel free to ask. We’ll be happy to assist you.

Regards, Screets

hello, can you upload the update for this upgrade as I see in WordPress Chat X plugin: http://codecanyon.net/item/wordpress-chat-x-plugin/6639389 already been upgraded to newest version which is last update was 29 March 16, but in here still 28 January 16. In my plugin dashboard it tell me to update the plugin already. Are you will still support this page download or we have to buy new at http://codecanyon.net/item/wordpress-chat-x-plugin/6639389 Please let us know. Thanks

I replied your email already with the URL as requested.

Hey Marie, we have sent your Screets API key. Could you please try to update plugin again after entering the api key in general chat options?

Thanks, Fatih

All good now. Thanks a lot! I successfully update the plugin! GREAT and SUPER FAST SUPPORT! 5 STARS for you guys!

Hi there,

I just discovered that this plugin conflicts with theme which uses a colour/gradient palette for their section heading, text colour and background colour. After I activated your plugin, I cannot edit the three aforementioned parts in my home parallax sections. All revert back to normal after I deactivated your plugin.

Can you please assist to look into this matter? I have been using that theme for 1.5 years with no issue until now. I have dropped you an email on this. I have already purchased your plugin but it’s through Live Chat with the upgrade package.

Thanks!

Hello, could you please contact with support@screets.com with your Screets API key.

Regards, Screets

I have provided you with the admin access details for my site. You can find the API and the corresponding website I’ve registered for all there. (:

My theme author advised that it is most likely a js query conflict and the plugin author has to review that. Please help!! Thanks!

Not working. I installed on my wordpress website, placed the purchase code and is giving me an error and crashing the dashboard. Any ideas?

Hello Fernando,

Could you please send the error to support@screets.com with your Screets API key? So we can help you over email.

Regards, Screets.

Hi. I love LiveChat. If I buy this upgrade to ChatX, can I continue to use LiveChat as well? Thanks!

Hello,

Edit: Sorry for mixing. Deleted wrong answer. Here is the right answer for your question:

You don’t need to purchase this upgrade package for now as Haris mentioned in previous comment. Both plugins have currently the same core. It will make difference when we released the new major update Live Chat 3 and as you guess Chat X 3.

You have already Live Chat (unlimited license), so you can use it for unlimited domains. However, you will get support only for 1 domain (not whole websites you install it).

If you have upgrade, you will have 1 site license for Chat X.

Hope this helps. If you have further questions or concerns, feel free to ask.

Regards, Screets.

Hi. Perhaps the reply to which I’m replying was meant for someone else because I don’t know what you’re referring to. ;)

The answer above is updated :) Sorry for mixing.

Hi there,

I have a presale question.

I would like the visitor to be able to see the chat feature and use it without having to register or whatsoever.

They can just enter their full name and email when the chat support pop up and then the operator would see the visitors name and email. I don’t want them to register or anything like that.

I would like them to use the feature immediately and as smoothly as possible.

Does your chat plugin support my questions and is it easy to configure?

Please answer here and I will make my decision on the purchase based on the answers.

Thanks!

Hi,

Thank you for contacting Screets!

Yes, you can decide what fields visitors need to fulfill when they want to start the chat with operators. It’s up to you to put E-mail, Name, Issue or any other field you need that suits your needs. :)

Yes we support questions and we will be here for you if you need any help with setting up the plugin. The only ‘harder’ thing to configure is Firebase but if you follow documentation it will be easy.

If you have any other questions, please feel free to ask us!

Thanks, Haris

Hi I love your product. I recognize some of the customer like me operating small business which mobile time dominate our life. if you can create an add-on product allows us to access through mobile phone, it will be great

Thanks. I apologize if it is a bad question

Hi,

Thank you for contacting Screets.

We are working on Android App and we are hoping to release it as soon as possible! :)

Stay tuned. :)

Oh, nice to know, I’ll put this product on my favorite list. :)

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