Do you have any plans to allow custom form fields and or just allow us to change the default name? i.e. I would like to have an optional field or change a default fields to an Order Number. This is the second time I purchased the plugin, I hope it progresses from here. Thanks again.
Hi there. I have setup my firebase API key and secret, however in the front end it just keeps saying “Connecting” and doesn’t do anything, could you please have a look? http://taranaki.online
Thank you for contacting Screets
Still you have issue, please send your website URL. Then we can check it for you.
If you have other questions in the meantime, please feel free to ask!
What happened to the email notification to the operators when somebody is online?
Any example websites that are using this that I can see?
Thank you for contacting Screets.
You can check how it works here: http://apps.screets.org/chat-x-night-bird/
or you can send us an email on email@example.com so we can send you the demo of Chat X Nightbird.
If you have any other questions, please feel free to ask us!
Hello, why is my wordpress chat plugin so SLOWWWW!!! this is driving me nuts. Help
I cant even reply to people
the whole thing just starts to freeze
Chat X doesn’t use AJAX on chat communication that causes CPU overloading. Instead of sending AJAX requests to your server every second to check if something new, updated or deleted, CX connects the server once (long-polling) by using push technology.
We are waiting for your reply.
Thank you for your update. The warnings are just notifications added while developing. Nothing more than information. We have removed for the next update.
Chat is real-time. Only first connecting will take 2-3 seconds according to your location. You can test your connecting speed to Firebase here: https://www.firebase.com/test.html
In Sarajevo, we connecting and receiving data in 1.50 seconds.
After connecting, the chat is real-time.
If you have any further questions or concerns, feel free to ask.
Will Version 2.1.2 be available as an upgrade also?
You can update Chat X 2.1.2 on your WordPress Dashboard > Updates
The update continues to fail.. says no update package available…
There is a new version of Screets Chat X available. View version 2.1.2 details. Automatic update is unavailable for this plugin.
NVM. I saw another comment about different API key. working now.
Hi guys, Trying to update the plugin and get this error message:
Updating Plugin Screets Chat X (1/1)
An error occurred while updating Screets Chat X: Update package not available.
Hello screets, Is this gonna be fixed? Do you mind to update this ticket?
Please make sure you have the right API Key
You will want to go here and get your key: http://goo.gl/kGWlzk
After you get your key go to your Screets Chat X options and put your key in the Screets API Key field.
Then try to update the plugin again.
If you still have any other questions please feel free to ask us!
You were right, I had the wrong API Key so that did the work! Thanks for your support!
Hello, when I try to get my API key I get this message: http://imgur.com/XnA9XPX but as you can see, I did purphase the plugin.
Nvm I works!
Glad you got it working! If anything else comes up, feel free to ask. We’ll be happy to assist you.
hello, can you upload the update for this upgrade as I see in WordPress Chat X plugin: http://codecanyon.net/item/wordpress-chat-x-plugin/6639389 already been upgraded to newest version which is last update was 29 March 16, but in here still 28 January 16. In my plugin dashboard it tell me to update the plugin already. Are you will still support this page download or we have to buy new at http://codecanyon.net/item/wordpress-chat-x-plugin/6639389 Please let us know. Thanks
You will want to get your Screets API key by clicking “Get your API key” in general chat options. So you can get free updates automatically from your Dashboard > Updates.
Or you can send your Screets API key to firstname.lastname@example.org. We can send you to the latest package.
I did follow what you said, but once I try to update this plugin then it shows: An error occurred while updating Screets Chat X: Update package not available.
so I will send my API key to your email. Please send me back the update package. Thanks
It seems like your Chat X upgrade package license couldn’t be registered. You will want to send Chat X Upgrade Package purchase code too. So we can send you the right Screets API key.
So you will be able to update automatically from your Dashboard > Updates
Could you please also send domain url where you want to use Chat X? We will register your API for that domain.
I’ve already email you guys all the details you asked for. Can you please check again in email please?
Thank you for your update. We have received your email. As we mentioned in previous message, you will want to send domain url where you want to install Chat X?
We will create API key for that domain.
We’re waiting for your reply.
I replied your email already with the URL as requested.
Hey Marie, we have sent your Screets API key. Could you please try to update plugin again after entering the api key in general chat options?
All good now. Thanks a lot! I successfully update the plugin! GREAT and SUPER FAST SUPPORT! 5 STARS for you guys!
I just discovered that this plugin conflicts with theme which uses a colour/gradient palette for their section heading, text colour and background colour. After I activated your plugin, I cannot edit the three aforementioned parts in my home parallax sections. All revert back to normal after I deactivated your plugin.
Can you please assist to look into this matter? I have been using that theme for 1.5 years with no issue until now. I have dropped you an email on this. I have already purchased your plugin but it’s through Live Chat with the upgrade package.
Hello, could you please contact with email@example.com with your Screets API key.
I have provided you with the admin access details for my site. You can find the API and the corresponding website I’ve registered for all there. (:
My theme author advised that it is most likely a js query conflict and the plugin author has to review that. Please help!! Thanks!
Not working. I installed on my wordpress website, placed the purchase code and is giving me an error and crashing the dashboard. Any ideas?
Could you please send the error to firstname.lastname@example.org with your Screets API key? So we can help you over email.
Hi. I love LiveChat. If I buy this upgrade to ChatX, can I continue to use LiveChat as well? Thanks!
Thank you for contacting Screets
You don’t need to do that now. After Firebase moved to Google completely with new console and API, we had to change our plugins core too. For now, Live Chat and Chat X have the same core.
Hope this helps.
If you have further questions or concerns, feel free to ask.
Thanks for the reply.
Does that mean I need Firebase for Live Chat as well now?
1. Does that mean I need Firebase for Live Chat as well?
2. My question about still using Live Chat after paying the cheaper price for upgrading (instead of buying it from scratch) is still relevant because my understanding is that I can use Live Chat on more than one site and the license purchase is specifically for support on the site for which the license is purchased.
Thank you for your update.
Yes, you will need Firebase for Live Chat too.
Also you can install Live Chat on unlimited number of websites but you only get support for the one you have API Key for.
Hi. thanks for the reply.
Just to confirm, buying the $9 upgrade from LiveChat to ChatX. Does that:
- switch my LiveChat license to ChatX allowing me to use only ChatX on 1 site and not use LiveChat anymore,
or does it:
- give me a ChatX license for 1 site and allow me to continue using LiveChat on unlimited siteas as well as using as well.
Edit: Sorry for mixing. Deleted wrong answer. Here is the right answer for your question:
You don’t need to purchase this upgrade package for now as Haris mentioned in previous comment. Both plugins have currently the same core. It will make difference when we released the new major update Live Chat 3 and as you guess Chat X 3.
You have already Live Chat (unlimited license), so you can use it for unlimited domains. However, you will get support only for 1 domain (not whole websites you install it).
If you have upgrade, you will have 1 site license for Chat X.
Hope this helps. If you have further questions or concerns, feel free to ask.
Hi. Perhaps the reply to which I’m replying was meant for someone else because I don’t know what you’re referring to.
The answer above is updated Sorry for mixing.
I have a presale question.
I would like the visitor to be able to see the chat feature and use it without having to register or whatsoever.
They can just enter their full name and email when the chat support pop up and then the operator would see the visitors name and email. I don’t want them to register or anything like that.
I would like them to use the feature immediately and as smoothly as possible.
Does your chat plugin support my questions and is it easy to configure?
Please answer here and I will make my decision on the purchase based on the answers.
Thank you for contacting Screets!
Yes, you can decide what fields visitors need to fulfill when they want to start the chat with operators. It’s up to you to put E-mail, Name, Issue or any other field you need that suits your needs.
Yes we support questions and we will be here for you if you need any help with setting up the plugin. The only ‘harder’ thing to configure is Firebase but if you follow documentation it will be easy.
Hi I love your product. I recognize some of the customer like me operating small business which mobile time dominate our life. if you can create an add-on product allows us to access through mobile phone, it will be great
Thanks. I apologize if it is a bad question
We are working on Android App and we are hoping to release it as soon as possible!
Oh, nice to know, I’ll put this product on my favorite list.
Mine’s Chat X is an upgrade from Live Chat. The latest version is 2.2.8 and mine’s 2.2.7 and I can’t seem to update to 2.2.8 as it detects 2.2.7 as the latest version. What should I do? The API key is already all keyed in.
We have sent to CC, however still waiting. Why don’t you send email to email@example.com? We can send you the latest version as zip.
Auto-update issue is also fixed in this 2.2.8. You won’t need to wait CC anymore.
If you have other questiosn, feel free to ask
Hi Screets! I have just sent in an email to your end using my Gmail.
Kindly please sent the latest version. Thanks!!!!
Hi there! I have still yet to receive the version 2.2.8 and my current version cannot be updated. API has been provided in my email.
2.2.8 is approved from Envato. You will want to download the latest version from your http://www.codecanyon.net/downloads .
If you have other questions, feel free to ask.
Hi there, I am unable to download it the update directly from your end. It shows 2.2.7 as the most updated. How do I download v2.2.8 as mine is an upgrade from Live Chat and I do not have the permission to download directly from your Chat X download page.
Can you send me the latest version in zip? I have already sent in an email with my API but there is no reply since 10 March. Just reforwarded my email.
Hello Team, I currently have version 2.2.6, i downloaded the file for 2.2.8 but i am unable to upgrade. please help
Thank you for contacting us!
If not, please try and let us know!
Hi we have upgraded to this verison but have notived it doesnt look the same as your video the Geo-location of visitors seems to be missing (the flag by username)
GeoIP location has been removed and will be added as add-on in next major update Lone Wolf (http://screets.com/livechat).
If you’d like to use GeoIP location, please send email to firstname.lastname@example.org and request old version with GeoIP support. After that, we will send you how to downgrade the version.
If you have other questions in the meantime, feel free to ask.
hi there, i cant get my chat going it says connecting but it never loads
Still you have issue, check your browser console when you see “Connecting” message (CMD/CTRL+SHIFT+C) and send your website URL. Then we can check it for you.
Does this support multisite? eg. I want visitors to be able to chat across any of the websites in our network. Also, will the chat remain the same/open if they move to a different site in multisite network?
Unfortunately we don’t have that feature. You will need to install the plugin on every subdomain.
Hope this helps, if you have any other questions, please feel free to ask us!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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