This author's response time can be up to 1 business day.
Hello, can I set up chat action (like pre-save massages) with different triggering? For example: on price page, I will do prepopulated message after 15 seconds on the page “Hello, do you have any price related questions <<opareter name>> can assist you.
Thank you for contacting Screets.
Both features pre-saved messages and auto-initiate chat are in our roadmap.
Why don’t you join our email list on our page, so we can notify you when its available?
If you have further questions, let us know.
Hello, I believe this may be a bug. When closing a chat and choosing to send transcript to the customer, it doesn’t send the transcript to the customer e-mail address, rather it sends it to my wordpress admin e-mail address only.
answered on LC Unlimited comments..
I’ve setup everything, including Firebase
But then I see a message inside a plugin
New update is available.
⚠ Login to your Firebase account to complete installation.
What is wrong? What update? And what installation?
It seems like you’re missing very small thing. Please create new Firebase project and give us permission by following the steps below:
How to give permission?
You can revoke access once we have done with setup Firebase.
Once you gave permission, please send an email to firstname.lastname@example.org with your Screets API key, so we can let you know through email.
I was wondering if it is possible to have more than one backend user? Want to have multiple employees able to answer the chat.
Thank you for taking the time contacting Screets.
More one operator can login and talk with visitors. However, only 100 users can talk with each other at the same time. It means if you have 10 operators and all of them are chat console, then 90 visitors can be logged in chat and talk to you.
Another example is that if 3 operators are currently online, then 97 visitors can join the chat at the same time and text to you.
If you have further questions or concerns, let us know.
i want to purchase your plugin but want to ask few questions
(1) can i embed the chat in a page instead of website, because i want to restrict it to members who login and can have access to the page
(2) i checked your demo and did not see the audio chat, please how does it work.
i look forward to hearing from you soon
Thank you for your inquiry!
If you have other questions, feel free to ask.
Hey screets, is there a way to remove the “no internet connection” message that appears over the floating button when you are not connected? I’ve tried to inspect it so I could apply a simple display:none, but I couldn’t even target it.
I want to remove it because it’s just a plain text message that floats over the website for a short period of time and it doesn’t look good on mobile phones.
Thanks in advance!
I’ve sent an email to support, but no response so far.
On top of the main question, I’ve sent another questions there. One regarding my domain appearing double and the other issue is that the transcript is not being sent to the user’s email (it keeps spinning/loading forever). Can you help me out, please?
Sorry for the delay. We had been busy with the new updates.
Sending email issue was happening in some of our customers and fixed in this update 2.6.
Do you see new update in your Dashboard > Updates?
Hey there, screets!
Don`t worry. Good to hear you guys are working on updates.
No, I don’t see the update there, and the plugin it’s already activated. My version is 2.5.2.
Well, I’m downloading it again and I’m going to overwrite the files over FTP.
Well, didn’t work out. The downloaded version was the same I was using (v2.5.2). How can I get the v2.6.0? Thanks in advance.
Hi, I am interested in the plugin. Is it Multilingual? WPML says yes, Version 2.2.8 –
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work