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959 comments found.

I bought this plug in awhile back but recently started using it. I am having issues accessing the chat console. The plug in says that the email address is already in use on another account. Why is it giving me this error? I am not logged in or using this somewhere else.

ljepa_brena

ljepa_brena Author Team

Hello Carlos,

Thank you for contacting Screets.

It seems like you are trying to connect chat console with the same account from different computers. To prevent this issue, you will want to:
  • Login your Firebase console
  • Open Firebase project
  • Go to Authentication > Sign-in method page
  • Find “One account per email address” and click Change button
  • Select “Allow creation of multiple accounts with the same email address”
  • Click “Save” button

We are working on new version 3.0 and authentication is rewritten from scratch with more secure and stable way :) Learn more about new version here: www.livechat.screets.com

If you have other questions about the same topic, feel free to ask here.

Haris

This comment is currently being reviewed.

What news do you have? Previously in version 3.0 there is an option to place the mail and receive news about it.

At least let’s say some progress, give us more clues, until the day of its launch.

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for your update.

We are currently testing and it’s going good – we will publish some screenshots soon. So go to: www.livechat.screets.com and you will find more information there. Also subscribe because we will send updates about the 3.0 version there!

Hope this helps!

Haris

Here’s an example scenario:

A user comes to the website > clicks on the chat box > it asks to login if the user is not logged in already > the user starts chatting with an operator > the operator recommends links and other stuff to the user form the website > the operator is confused about something so he/she transfers the chat to another operator > the chat continues > one the chat has been done the user/operator ends chat.

Questions:

1) Does it automatically logs in user if they are logged into the website with some third party plugin such as woocommerce.

2) Can an operator transfer chat to another operator?

3) Is there an option to recommend stuff to the user?

4) Finally, being a user i would want to view my previous chats on the front end rather than going to the email and fishing it out, is that possible?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

Sorry for a delay.

Currently, we don’t have any of them but we added the ideas to developer notes and we are already working on some of them.

Hope this helps, if you have questions, feel free to ask us!

Haris

Hello,

1) Is it possible to disable the chat on some pages?
2) Is it possible to host the chat on own server?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

Yes, you can disable chat button on some pages – you can choose on which pages you want chat button to appear.

No, it’s not possible. We use Firebase for that.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

2.7 ? what does this mean?

Is not it supposed to be 3.0?

I’ve been waiting for months for you to say the date first, then you announced that it would be 25.

ljepa_brena

ljepa_brena Author Team

Hi,

Lone Wolf is currently in BETA phase and we want to be sure that everything is functional before releasing. We are also working on some of the feature ideas you gave us during the last couple of weeks and we want to implement them as well. Because of that we will have to move the date of the Lone Wolf update.

To get a good chat plugin we need your patience.

Screets Team.

ghorbany

ghorbany Purchased

Hello there. I’ve downloaded the latest version which is 2.2.6 but I get an update notification of 2.2.7? how can I get it?

Also, Once I activate the plugin, it shows 500 internal error on site and site becomes down

Hello ghorbany,

Thank you for contacting Screets. Could you please create temporary admin user with support@screets.com and send to the same email? We will install the latest version into your website for you.

If you have other questions, feel free to ask here :)

Regards, Screets.

Rianling

Rianling Purchased

Latest update 2.2.7 makes my images (png) disappear!

Hey guys, I just realized that when I have Chat X activated, my png images do not appear on my website. If I switch Chat X off, the images are back. I use the Uncode theme.

Would be great if you can fix this soon. Thanks and cheers Florian

Rianling

Rianling Purchased

Looks fine now, thanks! So the other non-SSL protected images caused that error? Strange.. But thanks a lot!!

Rianling

Rianling Purchased

I have rated your support 5 stars! :) Good night…

Hello Florian, glad that you solved and thank you for your awesome review :)

One of the active plugins seems like using SSL fix that conflicts the one Chat X uses. So we disabled our function to make it compatible with your website.

If anything else comes up, feel free to ask. We’ll be happy to assist you.

Regards, Screets.

Hi :)

Your plugin seem very nice. Do you have some more detailed screenshots or showcase of the dashboard? I have seem your screenshots and your video, but I dont feel I have seem how it works “behind the scenes” completely. Thank you.

ljepa_brena

ljepa_brena Author Team

Hi! :)

Thank you for contacting Screets.

You can send us an email on support@screets.com and we can send you a demo so you can check it and see does it fits your needs. :)

Hope this helps, if you have any questions, please feel free to ask us!

Haris

Hello: I updated t0 2.7 )Or latest version) and now email seems is not working. in the past has been working perfectly. Could you advice?

Thanks

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

You will want to update to the version 2.2.8 because we have fixed the issue. :)

Hope this helps!

If you have any other questions, please feel free to ask us!

Haris

I can’t download version 2.2.8 I have an https wordpress site but can’t upload anything

ljepa_brena

ljepa_brena Author Team

Hi,

Can you send us an email on support@screets.com and we will send you 2.2.8 update! :)

Hello, presale question: the plugin has audio functions or sending files? There are incompatibilities with HTTS (ssl)? I can make the users interact with each other without operators? Thank you. Best regards.

P.S. Mobile friends?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

By audio functions we have a notification sound when the visitor is online and when visitor sends a message. We don’t have a feature for sending files but it’s in our developer notes and we hope we will release it in the next updates.

You can send us an email on support@screets.com and we will send you a demo so you can check it and see.

Hope this helps! Haris

I’m looking for a chat plug-in, where initiating a chat can be counted as a conversion in google analytics/adwords. Is this possible with this plug-in? Thanks.

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets and sorry for a delay.

Currently we don’t have that feature. You can give us more details and we can put the idea in our developer notes.

Hope this helps!

If you have any other questions, please feel free to ask us!

Haris

Do you have a version that can used on a non-wordpress site (basic php site) ?

Hello kenbellars,

Thank you for taking the time to contact Screets. Current version of Chat X doesn’t work outside of WordPress.

However, you will be able to add your chat widget anywhere with JavaScript code (even in HTML page) in the next major update Lone Wolf edition (http://screets.com/livechat). For back-end, you will need a WordPress installation to use chat console and make chat settings.

Can this solution solve your issue?

Regards, Screets.

Any ETA for Lone Wolf ?

Good afternoon.

I have 2 doubts:

1. When will it be released? This month or the other month.

2. You have requested subscriptions by email to see the progress. But I have not seen you make use of that. (Which in general would be a lack of commitment on the part of the developer).

I am very interested. And I have my website in maintenance mode, until I can add the update.

Hi, your plugin looks just amazing regarding what I looked for, a Q&A system that allow to up/down-vote replies and rank them accordingly. Sadly it’s the ONLY feature you don’t include ! I would even pay more for that feature on your plugin. Do you consider integrating such a feature ? it’s the only reason I can’t take this absolutely beautiful forum and chat system.

Hope to read you soon.

ljepa_brena

ljepa_brena Author Team

HI,

Thank you for your feedback!

Your idea is cool. I put it in our dev notes and I hope we can do it for the future updates.

Hope this helps! :)

If you have any other questions, please feel free to ask us!

Haris

OK, stay me in touch for that improvement :)

Hello, why don’t you add your email for the next update email list below? You will be notified you about Live Chat plugin updates :)

http://screets.com/livechat

Regards, Screets.

i would like to create a conversion when someone send a message from the chat. Can you please specify the JavaScript event for that?

Hey pixel, could you please give us more details about creating conversation? You mean you want to send a message after someone send initiate chat or?

Regards, Screets.

While I understand the Chat admin will be on Wordpress, can the chat client be on any PHP/HTML website or it has to be a Wordpress too ?

Good morning, I wanted to ask a question presale.

1) The chat can be used by members of a community? With that configuration?

2 I want to implement in an even page, this is possible?

3) The chat is compatible with HTTPS (ssl)?

It would be nice to get a demo. Sono anche interessato per i miglioramenti :)

I would buy right away but I have no guidance on how to implement and see the chat.

Best regards.

Hi,

Thank you for contacting Screets.

You can send us an email on support@screets.com and we will send you a demo so you can check it and see does it fits your needs.

Also, yes, you can chose who can see chat box – visitors, users etc.

Chat X works only on WordPress for now, but on 3.0 version we are planning to make it also for PHP/HTML pages.

We did tests for SSL but it would be good for you to try it on your website and see is it working perfectly.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

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