screets

screets supports this item

Supported

This author's response time can be up to 1 business day.

1009 comments found.

please mention how to manually setup a google analitycs goal !!!!!!

Hello,

Thank you for contacting Screets.

CX doesn’t support Google Analytics. Why don’t you send an email to support@screets.io? So we can add it in requested features for Lone Wolf which is next major update of LC (https://screets.io/chat).

Best, Screets.

A Pre Sales Question:
1- how plugin looks on backend? how agent connect to get chat back with the users connected.
2- can the flying chat now be just an icon like this other plugin?https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065?s_rank=6 See how they have an icon in the middle right flying out instead a text “Send a Message” I love the way you guys did showing icon before it showing thre “send a messag”e it shows a live chat icon.. I love that if just we can let this more time on showing up? I meant the icon? in this case client is very icon oriented.

Hello Maytar,

Thank you for your inquiry!

Why don’t you send a demo request email to support@screets.io? So we can send you demo version and test it in your test WordPress website.

By the way, sorry for the delay. We’re also officially moving to Belgrade these days and busy with developing LW3 :)

If you have other questions, feel free to ask.

Best, Screets.

Hi,

Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.

Thank you

Hello Dorin,

Thank you for your inquiry! WordPress Chat X plugin is a plugin as described in the title.

Please ask if you have other questions.

Best, Screets.

Please, be more serious with this. First they make us wait 1 year for the promised update. After more than 14 months, they come out with a beta. And then they promised that beta2 would be on October 16th. And not even that.

clonick

clonick Purchased

Hi, I’am reaching 10Gb of DB download per month which is the firebase free limit, storage is 314kb, can you offer a solution to reduce the download data ? due next firebase plan cost $25/mo which is better to use zendesk or tidio due the price for unlimited usage.

Hello clonick,

Thank you for contacting Screets.

The issue happens when you have too much visitors (including bots). Currently Live Chat checks all your visitors to show up in online users list in your chat console. If you have 1000 visits/bots in a day, it would be a problem for database usage.

You have two options:
  • Hide your WordPress, so bots won’t be able to find your site
  • Or just create one more Firebase project (not new account) and change it from one to another when you reach limits reach. Only two Firebase projects will be enough for you

Besides, in the next major update (called Lone Wolf), the plugin connects real-time database when a real visitor starts a chat. It means probably you won’t be able to even close to database usage limits.

Please subscribe email list to get notified when Lone Wolf is available https://screets.io/chat

Hope this helps, if you have any other questions, please feel free to ask us!

Best, Screets.

Hello,

I have recently installed this chat plugin to our client’s website and we received an email from Firebase saying that we’ve already used up our 10 GB of the realtime database data. This chat plugin has not been used very much and is only in the testing phase for the client. Is there a reason Firebase is filling up so fast with this plugin?

Thank you

Hello rgriego,

Thank you for contacting Screets.

The issue happens when you have too much visitors (including bots). Currently Live Chat checks all your visitors to show up in online users list in your chat console. If you have 1000 visits/bots in a day, it would be a problem for database usage.

You have two options:

  • Hide your WordPress, so bots won’t be able to find your site
  • Or just create one more Firebase project (not new account) and change it from one to another when you reach limits reach. Only two Firebase projects will be enough for you

Besides, in the next major update (called Lone Wolf), the plugin connects real-time database when a real visitor starts a chat. It means probably you won’t be able to even close to database usage limits.

Please subscribe email list to get notified when Lone Wolf is available https://screets.io/chat

Hope this helps, if you have any other questions, please feel free to ask us!

Best, Screets.

Brockway

Brockway Purchased

Hi, i try your beta for 3.0 and it was buged as hell, now i install your “old” version” night bird, and it’s bug as hell too ! Indeed all operators connected have the same name than the admin, and if multiple operators are connected messages are send in double, triple, etc… Or not send at all.

Please before releasing a new product, make the old one work…

New update 2.3.0

You can update it from your WordPress Dashboard > Updates automatically.

  • NEW: Updated licenses: Complete (Regular License) and Unlimited (100% GPL)
  • NEW: You can see offline messages in admin panel
  • NEW: Added honeypot against bots
  • NEW: Added logo width for email templates
  • UPDATE: Improved user authentication
  • UPDATE: Updated to latest version of Firebase 4.6.2
  • FIX: Fixed sound notifications issue
  • FIX: Fixed colorpicker issue comes with WP 4.9 update
  • FIX: Fixed losing email information of visitor after refresh the page

If you have any questions, feel free to ask :)

Best, Screets.

Pre sale questions: I am interested to buy, but Does your live chat application, generate codes which can be embedded in other websites, so I can track them from my wordpress website

Dear vedibadiyan,

Thank you for your inquiry!

I think you mean cross-domain installations support you’re asking for. So you can install on other pages (HTML, PHP etc.)

It isn’t supported by NightBird. however we already started working on for the next major update of LiveChat called LoneWolf ( https://screets.io/chat ).

Why don’t you subscribe LiveChat emails on LW page above, so we can notify you once the next major update is ready.

If you have other questions, please let us know :)

Best, Screets.

by
by
by
by
by
by