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973 comments found.

It is already a month from the date of its initial announcement.

Still no information on its final release? Or to be able to subscribe to the beta?

Hi,

We are glad you interested in our new update. We are still working and we hope to release it asap. Details will be release on www.livechat.screets.com

Sorry I can’t give you any more details now.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

hi. is support only during business days?

Hi,

Thank you for contacting Screets.

The only reason why I answered on pre-sale question before yours is because I want to check my answer with developers so there’s no any misunderstanding or incorrect answers. Developers didn’t check it because they work only during business days.

They will check as soon as they see the question.

Hope this helps! Haris

Sure … obviously my expectation of basic courtesy for acknowledging my posts dont apply to every plugin seller.

And of course, your developers only work business days (I must be a clairvoyant to guess that). For most of the developers and plugin sellers, more than happy to provide support as plenty of customers like myself do work 7 days a week and cannot afford things to go wrong and miss out on leads. Then again I should NOT expect the same attitude for all the plugin sellers here.

As a dispute has been opened, can I suggest this communication ends here. It will not do you any service for me to respond to your comments in an objective manner that may hurt your potential sales.

Hi, any chance to add feature to direct users to specific page elements – like WP Flat Visual Chat plugin does? (search it on code canyon).

Hi,

Thank you for contacting Screets.

I have added the idea to our dev notes. We check all the ideas and try to add most of them.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

HI,

How do we access the chat logs and also are there any analytics we can access on how many times the chat has been used etc

Thanks

Adam

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

You will want to go to Chat console>Chat logs are next to the users list below Chat X logo.

Unfortunately, we don’t have analytics but we have the idea in our developers note and will work on it for the next updates. :)

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Hi, not so easy to install it. But work perfectly. Very nice plugin.

ljepa_brena

ljepa_brena Author Team

Hi,

Glad you like it! If you have any questions, please feel free to ask us! :)

Haris

Any plan to Android APP??

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

Yes, we do plan to make an Android App for the 3.0 update.

All the information will be on www.livechat.screets.com so you can check it there or subscribe on our list so we can keep your informed! :)

If you have any other questions, please feel free to ask us!

Haris

Ok, when the new 3.0 is available?? The android app will cost separately? Android APP Can I customize it with my own branding?

Brockway

Brockway Purchased

Hello, i got this error since today, the plugin was working great before…

firebase-database.js:73 Uncaught Error: Firebase.set failed: First argument contains undefined in property ‘chats.-KhMq3FFPoEp4DmF5ljR.name’ at Xd (firebase-database.js:73) at firebase-database.js:74 at Ib (firebase-database.js:29) at Xd (firebase-database.js:73) at Wd (firebase-database.js:72) at W.g.set (firebase-database.js:234) at SCX_FB.create_chat (scx.firebase.js:678) at fn_prechat_on_send (scx.frontend.ui.js:1006) at HTMLAnchorElement.<anonymous> (scx.frontend.ui.js:1086)

So i’m unable (or any of my client) to start a chat. Regards.

Brockway

Brockway Purchased

Thanks, i send you a reply. Regards.

Brockway

Brockway Purchased

Hi, after sending you all details, no news from you again…

Regards.

Hello Eric, sorry for the delay. Your question has been answered by email. If you have other questions in the meantime, feel free to write here or reply our email :)

Regards, Screets.

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets

After Firebase moved to Google completely with new console and API, we had to change our plugins core too. For now, Live Chat and Chat X have the same core.

We plan to release the new major 3.0 update in the summer. Check more information here: www.livechat.screets.com

We will keep you updated on our social platform.

Hope this helps. If you have further questions or concerns, feel free to ask.

Haris

Hi, i got your this chat as a gift from envato, how do i get a seecret key? regards

ljepa_brena

ljepa_brena Author Team

Hi,

We have send you an email! Please check it! :)

Haris

Hello, I have installed your plugin. It’s work but I’m unable to hidden it on all the website except the shop page. I have selected the hidden button and choose only the shop page from the “Specific pages & categories” but it does not work, it’s remain hidden on all pages.

How can I fix it?

Thank you Regards

Hello Enrico,

Sorry for the delay! Could you please create temporary admin with support@screets.com and send to the same email with username/password and your WP admin url?

We can fix the issue for you by checking your WP environment.

If you have other questions in the meantime, feel free to ask here.

Regards, Screets.

Hello, I have provided days ago to send you the requested info but I have not yet received answers. Have you any update?

Thank you

Kind Regards

Hello Enrico,

It is interesting. We have checked your back-end and you setup the plugin well. It seems like there is a bug for some specific pages. It is already working well in the next major update Lone Wolf which is expected in this summer. However, we also added this bug in developer notes to check it later.

If you have other questions in the meantime, feel free to ask here.

Regards, Screets.

Hello, when the new 3.0 is available?? The android app will cost separately? Android APP Can I customize it with my own branding?

ljepa_brena

ljepa_brena Author Team

Hi,

Thank you for contacting Screets.

All the information about 3.0 update will be published on www.livechat.screets.com we are planning to release it in summer.

We are still talking about Android App and how we will manage it – will it be separate or included so we can’t give you the exact info right now. :)

Hope this helps!

If you have any other questions, please feel free to ask us!

Haris

I bought this plugin. Waiting for version 3.0

In addition to the development of the App.

As I would like to have the same update this month. :$

ljepa_brena

ljepa_brena Author Team

Hey,

we would like that too. But we hope that 3.0 update at least BETA version will be finished in May.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Hi, Could you advise if we can assign individual avatar picks for each operator on the live chat? I can only see provisions for a single logo assigned to all operators? Thanks

Hello c4concepts,

Thank you for contacting Screets.

Did you try to add operator avatars’ into www.gravatar.com ? If you add it all operator emails with their pictures, you will want to re-login your WordPress accounts and try again.

Hope this helps. If you have further questions or concerns, feel free to ask.

Regards, Screets.

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