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1079 comments found.

with this script can I call the users who are browsing the site and start a conversation with them?

I installed the script, everything works, but in the chat console I do not see the users who are visiting the site, only those who call the support.

Thank you

Dear panob,

Sorry for the delay! We have removed that feature from LC that was causing issue when you had 1000 visits/bots in a day. Especially in database usage.

However, now even you have 10.000 users in a day, LC won’t be affected as long as half of them don’t start chat and talk with you.

Instead, we are working on auto-messages that can be shown to your customers. You can create your custom messages with some custom rules (for instance, if a visitor visits my pricing page, show a message like “Do you have any questions about pricing? Feel free to ask.” after 5 seconds).

Why don’t you subscribe our email list on https://screets.com (on the bottom of the page)? So we can notify you about new features and release dates (ETA).

If you have further questions, let us know.

Best, Screets.

I can find NO WAY to select the chat button to appear on specific pages AND the homepage. I can either have it on all the pages or just specific pages and NO homepage. Even if I select the homepage as one of the specific pages it should be on, it doesn’t show up. Ridiculous.

Dear kjvesta, ​ ​Thank you for getting in touch with Screets. ​ ​It seems like you’re using very old version of LC. You will want to upgrade into latest version 2.6.1. There is a known issue on 2.6.1 which is fixed in the next update. However, you can use that patched version below.

  • ​Download the latest version (patched one) – we have sent you by email
  • Deactivate and remove old version
  • Upload/activate new version
  • Create new Firebase project for the latest version. Because it is rewritten from scratch
  • Follow the instructions in real-time chat options

If you have further questions, let us know. We’ll glad to help you.​

Best, Screets.

Hi, pls can you advise the offset horizontal / vertical doesn’t work with me, previously it was all ok. Even setting 100px show no effect :(

Dear rnuts,

Thank you for contacting Screets.

There is no known issue for offset in LC. Could you please ensure that you have cleared cache (if you use any cache plugin) after saving changes.

If still no luck, please contact support@screets.io with your Screets API key and create temporary admin user with the same email. We can fix the issue for you.

Hello from our team to Russia, by the way!

Meanwhile, please ask if you have any other questions.

Best, Screets.

Automatic Message Triggering Sharing files Is it missing, will it update or sell out?

Dear georland,

Thank you for getting in touch with Screets.

Auto-messages feature is in our developer notes and also added in our roadmap. It will be developed as an extension like Visitors extension.

I think you meant “upload files” with sharing files. Could you please give us descriptive information about “sharing files” feature? What actions would you like to see?

If you have further questions, let us know.

Best, Screets.

Hai, I interesting to buy your live chat for my project. Is there any way I can access on your demo console to make sure it meet all requirement that I need? Is this for plugin wordpress or php scripts?

Please advice. Thank you.

Dear memoskylab ,

Thank you for your inquiry! It is WordPress chat plugin. Why don’t you send a request to support@screets.io? So we can send you demo.

If you have further questions, let us know.

Best, Screets.

3,475 Sales but i was’nt able to see how often this plugin is updated as you have not bothered putting a changelog on the page!

Dear smazhar,

Thank you for contacting Screets.

Here is the link for changelog: https://screets.com/livechat/changelog.php

If you have further questions, let us know.

Best, Screets.

Hello, Is it possible to customize the display names or the name of the user showing on live chat? Please add the option for users to select which agent to chat with.

Also, Can I rebrand this with a different name? I meant like replacing “Screets” with a different name where it exist.

Hi, Could you please respond to my messages?

Dear jfeuzeu,

Thank you for contacting Screets.

As you said, you can edit visitors name on chat console by clicking on them (on the top-right side).

Selecting operator is in developer notes (not in roadmap yet). Once we have finished developing, it will be release as an extension.

To use both your chat console and WP admin panel, you will want to open your WordPress admin panel and chat console in different tabs. You will be notified by desktop notifications when new message is arrived and new chat is requested.

You can’t rename or rebrand Live Chat. It is one of Screets products. If you’d like to be a partner, feel free to contact support@screets.io with details.

If you have further questions, let us know.

Best, Screets.

HI, How can I remove one admin user from the initial screen when a user uses the chat? Now my picture is showing there together with the real admin…

Dear weeboo,

Thank you for contacting Screets.

We have added “reset operators” button in your chat console > profile (on the top right side with user icon). You will want to click the button. It will remove old operators and add operators again who sign-in chat console after you reset.

If you have further questions, feel free to ask.

Best, Screets.

Did you know that the chat list 2 chat operator on my site : http://cloud.brockwayproduction.fr/0W254739062U

1 is admin but not labeled as chat operator, so he should not appear, and another 1 is an account that doesnt exist anymore.

Your code lack quality as hell. I waited so many update to have a consistent product, still nothin, sorry but i cant leave a great review in thoses conditions, evey versions have annoying bugs…

Dear Brockway,

Thank you for getting in touch with Screets.

It isn’t a bug. It seems like you have logged in with two different accounts. We have added new button with 2.7 to reset operators.

You will want to:

  • Go to chat console
  • Click user icon (profile) on the right-top side
  • Click “Reset operators” button

I hope this helps. Let us know if you have further questions.

Best, Screets.

How do you change the Christmas like wallpaper in the chat pop up window? The design options seem limited. Thanks!

Dear keeon,

Thank you for getting in touch with Screets.

For now, you can simply hide it by add your custom CSS code in design chat options:

.lcx .lcx-popup { background-image: none !important; }

Once we have added a feature that allows you to update your chat widget background, you can remove that code.

If you have further questions, let us know.

Best, Screets.

Hello, I made the purchase with my other account, but with the new update v2.7.0 or even v2.6.1 and when the operator is active, the visitor chat is loaded, but if you click to open the chat window after 10 seconds after loading the web, this chat is shown without details, so I noticed that clicking on the button with the active chat does not load “data-chat-status = new” compared to when the operator inactive “data-chat -status = new ”” is active when you click to open the chat, so the client wants to start the chat after 10 seconds have elapsed. If the client initiates the chat, it hardly loads the web, if “data-chat-status = new” appears and it is displayed to start the chat. Note: this error only appears when you are a new client and you have never logged in to the chat and only when the operator is active. Will they solve it in the next update? since I have to have the operator inactive, so that the client can start the chat after 10 seconds or 20 seconds without any problem, because if I leave the operator activated then the client will not be able to log in because the message write button will not appear

Dear Jack,

Thank you for your detailed feedback!

We will check the issue detailed and try to determine what’s happening. Could you please tell us which browser and device (i.e. Apple Mac, Chrome 65) you used for testing?

If you have other questions in the meantime, feel free to ask.

Best, Screets.

Hello,

Chrome v65 and Firefox v59

But as I mentioned, the problem only happens when the operator is online and the client wants to log in after 10 seconds of having loaded the page, then the chat “write a message” does not appear because the “data-chat -status = new “it does not load and only happens when it is a new visitor that has never started the chat, because if the client is recurrent in the chat if it loads the” data-chat -status = new ” like when the operator is out of service

Hi, how can i use chat box on the html landing page of my domain? i have even using on my wordpress site. but i wanna chat to visitor on the html landing page. is that possible?

Dear tematree,

Thank you for getting in touch with Screets.

LC doesn’t work on HTML pages. It requires WordPress for both side front-end and back-end.

If you have further questions, let us know.

Best, Screets.

Hello! How are you?

Lot of issue for me :(

1. I can’t set chat button label. I have always the round message icone. But I would like a message (Talk with us! ie)

2. I set “show offline form” but nothing happend: all visitors can start new message without enter their name, email…

Cache plugin deactivated (WPRocket), cache folder deleted, browser cache deleted

Thanks!

Damien

Dear Damien,

Thank you for your update.

LC is working in iframe which means that your widget is embedded in a iframe. So if the iframe size lower than your widget, then it won’t show the rest.

Your starter size sets not only chat button, also iframe size.

Hope this helps. If anything else comes up, let us know.

Best, Screets.

I understand but why the active button works fine with the width? It’s the same iframe. No? But lcx—active respect the 220px… Strange isn’t it?

Dear Damien,

When you click starter (chat button), you open popup. So iframe width is also extended. That’s why you can see active button fully.

For instance, if you set popup width as 400px, iframe size will be 400px when popup is open.

If you have other questions, let us know.

Best, Screets.

1. Can this plugin be user for customer support in a woocommerce website? 2. If I buy the 25$ license, and then I need to use this plugin on multiple websites, will I have to pay the full price or I will get a 25$ discount on the full order?

Dear giggioman,

Thank you for your inquiry!

LC is working with WooCommerce and designed for sales & support. Why don’t you send a demo request to support@screets.io, so you can test it how it works with your WooCommerce website.

For each domain, you will want to purchase a valid license without any discount. If you are planning to use LC more than 3 websites, just go with Unlimited license. So you can install on unlimited domains: https://codecanyon.net/item/wordpress-live-chat-plugin/3952877

If you have further questions, feel free to ask.

Best, Screets.

VibesArt

VibesArt Purchased

Hello guys,

thank you for the plugin!

I got just one problem, the chat is visible just for logged users, is there some option i’ve to activate to make the chat visible for everyone?

Best Matt

Dear VibesArt,

Thank you for getting in touch with Screets.

Could you please create Screets API key for your domain first? Please do NOT share the key here. Please update here once you created.

https://support.screets.io/api

If you have other questions in the meantime, let us know.

Best, Screets.

fanlaikin

fanlaikin Purchased

Hello I have a Pre-sale question. 1. Is the plugin support direct link login to the live chat UI? I don’t want the chat operator meet the backend admin console. 2. Can I pre-set macros text? Then I can reply customer more quickly. Thanks

fanlaikin

fanlaikin Purchased

I bought, really great plugin! but the shortcode seem don’t work. nothing happen. Is it correct? “[cx-button]Live chat[/cx-button]”

Dear fanlaikin,

Thank you for your purchase!

I think you found wrong documentation. Simply that shortcode will help you:

[livechatx]Open chatbox[/livechatx]

For HTML:

<a href="#" class="lcx-action " data-action="openPopup">Open chatbox</a>

For more information: https://medium.com/screets/

If you have further questions, feel free to ask.

Best, Screets.

can you translate your plugin into French at 100%? (.pot file included), I use poedit to translate

Dear rodman,

Thank you for your inquiry!

Yes. You can fully translate LC into your own language using PO file which is included with the plugin.

If you have further questions, let us know. We’ll glad to assist you.

Best, Screets.

Ok thank you. Does your plugin slow down a site ? (loading of a page) if your answer is no and that I buy your plugin and that I notice the opposite, I would ask a refund

Dear roadman,

Thank you for your update.

LC doesn’t affect neither your page or server performance. It is because, LC is:

  • Using real-time database (not AJAX) so your server isn’t affected by chat transmissions like other WordPress chat plugins
  • Chat widget load itself just after all your website is fully loaded (its triggered by “load” event: https://developer.mozilla.org/en-US/docs/Web/Events/load )

We suggest you to send demo request to support@screets.io so you can ensure that LC is fully capable for your needs.

If you’ve other questions, feel free to ask.

Best, Screets.

This is a presale questions. Can i customize the live chat design with my own custom css?

Dear Grandisen,

Thank you for your inquiry!

Yes. You will be able to add your custom CSS code from design chat options. Because LC is working in iframe, we suggest you to add your CSS codes from chat options.

You can even do more: https://medium.com/screets/customise-design-screets-live-chat-7c048554d976

or add your HTML codes: https://medium.com/screets/screets-live-chat-wordpress-actions-4ab1332ce82c

Let us know if you have any further questions.

Best, Screets.

You are welcome Grandise. If you have other questions, feel free to ask. Best!

lisajaffe

lisajaffe Purchased

I have set up the plugin successfully, however when I go to the chat console and click sign in, nothing happens. When I inspect the page I see this error:

Uncaught Pi code : “auth/argument-error” message : “signInWithCustomToken failed: First argument “token” must be a valid string.” proto : Error

Any ideas?

Thanks

Dear Lisa,

Thank you for contacting Screets.

Probably you’ve missed something or copy/pasted Firebase api information incorrectly while configuring Firebase. We can check if everything setup correctly and make it work for you.

You will want to create temporary admin user with support@screets.io from your WordPress admin panel and send user credentials (username/password) to the same email.

Please don’t forget to include your Screets API key into the email.

We will check it for you.

Meanwhile if you have further questions, let us know.

Best, Screets.

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