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Discussion on Live Chat Complete

Discussion on Live Chat Complete

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1299 comments found.

After receiving the plugin, can we only message from the wordpress panel? So, do you have a mobile app to keep live support active all the time?

Hi Orcun,

Thanks for taking the time to contact screets.

Unfortunately, screets app has no mobile app yet. But, it has external console to answer visitors.

You can give it a try by login with your Envato account before you deciding purchase the item.

Start trial: https://chat.screets.io

If you’ve other questions or concerns, let us know.

Best.

Presales questions

I am interested in purchasing this system.

Can you answer the following questions please.

Do email notifications have any format and link to open the conversation and chat? These emails arrive from your server with your screets mail account or can they be changed to my domain?

When you refer to operators, are you talking about those in charge of responding to chats?

If I want to have more operators because it may be necessary if the number of users who start chats increases, what should I do?

I did not find reference to new updates, I wonder if the issue of mobile notifications that I see have been requested at least 2 years ago will still take a long time. It would be a great help.

I hope you can answer me as soon as possible and if possible have access to a demo test before deciding to buy it.

I appreciate your responses. Cheers

Hi diablopuerco,

Thanks for taking the time to contact screets.

Operator is a teammate. We can increase quota of teammates if you purchase more licenses. You’ll be able to add more teammate quota directly from your console in the next major update.

There are two type of email notifications.

  • New chat is initiated by visitor: Only contains notification mesage without link. It will be deprecated and replaced with better option
  • A visitor sends offline form: Contains form data filled by visitor

Previously developed mobile app can’t be used with the new version. But, we’ll consider it with the new core (Chat 4) once its released.

You can start a trial by simply login with your either Envato or Google account.

Start trial: https://chat.screets.io

If you’ve other questions or concerns, let us know .

Best.

$25 for limited chat counts? LoL

Hi creeper, real-time services has no unlimited resources. Let us know if you’ve any questions. Best

Hello, I have a couple of pre-sales questions. I would say I am a relatively advanced user, but I have read other comments and questions and I can’t find these answers.

(1) I am creating a Wordpress site on my development and testing environment, and then I will be moving it to its actual production domain. But I only need a “complete” license since it’s just one site. However the domains for testing and production are different. If I purchase and activate this on the trial Wordpress domain, will you be able to CONVERT that same license to the production domain?

(2) I don’t want to login with my Envato account (this is a security concern for me because it associates my account permanently with the project. I only login to Envato when I’m on Envato). I know there should be other ways to do this. After installing, can I simply send you the application ID and purchase code (without logging in to Envato at all) – so that you can remotely convert me out of trial license into a complete license?

Kindly get back to me as soon as you can on these two items as I am looking to purchase this upon confirmation.

Hi ancel,

Thanks for reaching us.

Both are possible. Let me answer your questions.

1. You can change your domain anytime directly from your chat console. So you won’t need to contact us once you’re ready to move production.

2. We only use Envato to get your email address and verify purchase. But, as you said, you don’t need it. You’ll want to simply login with your Google account and create new app. Once you start a trial, you can send us Application ID with purchase code, we’ll upgrade it for you.

If you’ve other questions, concerns or comments, feel free to ask.

Best,
screets

I bought this a while ago and it was unlimited use for everything, and now I just reinstalled it and it’s giving me 500 page views per month?

How can you just do something like this?

You stole my money

Absolute frauds

Hi thomasmkl,

Thanks for reaching us.

I think you’ve started trial. You’ll want to login with your Envato account.

Note that you can conitnue to use 2.x as well.

If you’ve support questions, please contact support team. Comments only for pre-sales questions.

Contact support: https://screets.com/contact

Have a nice day.

Best.

10ten92

10ten92 Purchased

the chat server doesn’t work it happens often?

Hi 10ten92,

No issue on server. Could you please report it to support with error (if you get anything)?

Meanwhile, if you’ve other questions, feel free to ask.

Best.

10ten92

10ten92 Purchased

Even your supporter page live chat has an error with server plz check and I need a refund of this item.

Hi 10ten92,

Thanks for your update.

No known issue on servers. We continue receive emails from our support page everyday. You’ll want to contact support@screets.io for support questions.

Meanwhile, if you’ve other questions, feel free to ask.

Best.

10ten92

10ten92 Purchased

Wordpress Logged in user can’t start the chat with “err.auth.invUserHash” error msg how do i fix this?

Ho 10ten92,

Please contact support with your purchase code.

Contact: https://screets.com/contact

If you’ve other questions in the meantime, let me know.

Best

10ten92

10ten92 Purchased

I started live chat, but no one answering it.

Hi 10ten92,

Thanks for your update. We typically reply in 1 business day.

Feel free to reply if you’ve other questions.

Best

Hello, I have 3 Departments is this the limit?? https://prnt.sc/ow88ElYz-lCR Thank you very much ….cool new design im happy with this one :-)

Hi webcode,

Thanks for contacting screets.

I’m very glad you liked the new design. Complete license comes with 3 departments limitation. You can anytime upgrade to Unlimited to increase quota.

Upgrade item: https://codecanyon.net/item/wordpress-chat-x-upgrade-package/9009562

Feel free to send message to support@screets.io anytime for your support questions.

Have a nice day.

screets

Thank you, i will upgrade for sure …

You’re very welcome dear webcode. If anything else comes up, let me know.

screets

PRE-SALE QUESTIIONS- 1- Can i rebrand it with my own logo and match my brand? 2- IOS mobile app available?

Hi MakeBrandUp,

Thanks for taking the time to contact screets.

Unfortunately, Chat app doesn’t open source item. You can’t simply whitebrand the item. But, you can remove “powered by screets” from chat widget. Besides, iOS app isn’t available yet.

If you’ve other questions or concerns, feel free to ask.

Have a nice day.

screets

Yes simply i want to remove your brand logos and links, and keep it to my brand so it;s professional, that’s possible?

Hi MakeBrandUp, thanks for your message. You can only remove branding from the widget, but console has still Chat app logo.

Let me know if you’ve other questions or concerns.

screets

Jogge

Jogge Purchased

Hi
i get this
req.logout is not a function, in the chat
what shall i do

thanks

Hi Jogge,

Thanks for reaching us. Could you please report it to our support through contact page or by sending email to support@screets.io?

Contact: https://screets.com/contact

If you include a screenshot and more details about the issue, it will be even more helpful.

We typically reply in 1 business day.

If you’ve other questions in the meantime, feel free to reply here.

screets

HI NOT WORK YOUr SERVER HELP

Hi nikketrikke,

Thanks for you update. There is no known issue on chat server. It’d be related with your account.

Could you please send to support@screets.io with a screenshot? Please include purchase code and App Id (if you know), so we can check your account.

We typically reply in 1 business day.

Looking forward to hearing from you.

screets

Hi nikketrikke,

Thanks a lot for reporting the issue.

It seems like DNS cache error, but we fixed the issue. Servers are fine. It should be back very soon.

If you’ve any questions in the meantime, feel free to reply.

screets

Both servers are operational now: https://screets-chat.statuspage.io.

I added a user, but they never go the email, now I cannot try to add anyone else. I get the message, “You’ve exceeded the usage limits for this action. Please check your account and usage”. Please help.

Hi jedediahwhite,

Thanks for getting in touch with screets.

I’m sorry. Let me do my best to assist you.

We got your support request through email (hello@j*e.com) and replied you. But, i returned back. It says: “The email is no longer being used”.

Could you please send your App ID to support@screets.io or through contact page again?

Contact: https://screets.com/contact

Looking forward to hearing from you.

Have a nice day :)

screets

How do I leave the box at full width on mobile, as before it was? Thanks.

Hello belakor,

Thank you for reaching us.

You’ll want to use our contact page for support questions.

Besides, your question isn’t quite clear. Could you please give us more descriptive information in your email? Are you currently using 3.x? Your chat popup isn’t full width after opened in mobile device?

Contact: https://screets.com/contact

If you’ve other questions we can assist with, feel free to reply here.

Have a nice weekend :)

screets

Hi there, i tried to contact you from your site : https://screets.com/ with your chat but i always get “Something went wrong! Please try again” after i fill up the form, its on my site as well, customers can’t fill offline form because we get “Something went wrong! Please try again” Please help, its not SMPT because the issue is on your website as well

Hi deltitech,

Thank you for reaching us and reporting the issue.

It’s interesting. Tests are okay and it is working well for us. We keep getting support emails from our website.

Alternatively, you can always send email to support@screets.io or from our Envato profile.

In your email message, you’ll want to include:

If you’re using trial, please include your App ID and website url instead of purchase code.

Looking forward to hearing from you.

Best,
screets

1. Can I have the chat widget only show on 2 specific pages? If so, how? 2. What does 5000 pages views mean? More specific. 3. Is there any app for Macs and Iphones? 4. Any demo from the backend?

5. How can I translate the strings to spanish?

Hi kmilovalle,

Thanks for taking the time to contact screets.

Let me answer.

  • Yes, you can show up chat widget on specific pages
  • 1 page view equals 1 request to get chat widget (even chat widget is hidden, it still requests whether visible)
  • No app for mobile devices nor Mac
  • You can simply login with your Envato to start demo on chat console. But, if you use WordPress plugin, I suggest you to with us from the link below, so we can send you WordPress plugin
  • Depends on where chat widget will run (on HTML, WordPress, etc.)

Contact: https://screets.com/contact

If you’ve other questions or concerns, feel free to reply.

Best,
screets

The dark background is hard to see on the chat widget. Is there a way to change that setting?

Hello marshannonsf,

Thank you for contacting screets.

You’ll want to use our contact page for support questions:

Contact: https://screets.com/contact

If you’ve other questions we can assist with, feel free to reply here.

Best,
screets

Hello, is it possible to initiate chat with visitors ? meaning, the operator can see visitors list and send them messages, instead of waiting the visitors to send messages …

Hello filorslash,

Thanks for taking the time to contact screets.

Unfortunately, it isn’t possible to initiate chat with visitors. Only visitors can start chat.

If you’ve other questions or concerns, feel free to reply.

Best,
screets

Hi, I’ve just bought your plugin, Google font is not working in mobile chrome, only work desktop.

Hello kokosan,

Thank you for getting in touch with screets.

Could you please report the issue to our support team?

Contact: https://screets.com/contact

If you’ve other questions in the meantime, let us know here.

Best,
screets

Hi, now only email notification is avaiable and push notification is depreciated. What is the possible way to have push notification? I need push notification. Email notification is not popular in my country in terms of chat. I would also allow users to register on my site by phone number, not by email.

When clients click on push notification on thier mobile screen, then open up the chat box on the web while for admin it will open up the the admin console, would be great.

Hello kokosan,

Thanks for your update.

You’ll want to contact us for support questions.

Contact: https://screets.com/contact

If you’ve other questions, feel free to reply here.

Best,
screets

hello there, iv installed it on my wordpress site and followed all the instructions but i cant see the chat icon on my website, im using an local software on my computer, u dont know if this effects the chat

Hello FashionDesignMarket,

Thank you for reaching us.

You’ll want to use our contact page for support questions: https://screets.com/contact

If you’ve other questions we can assist with, feel free to reply here.

Best,
screets

Hello, I love the new chat design, it works good.Is there a way to remove the Screets Chat Brand at the bottom of the chat. Thanks you.

Hi edutton,

Thanks for reaching us.

We’ll make it optional in the next update.

You’ll be able to remove it. We’re currently busy with developing another app. That’s why the next update for Chat will take some time.

Let us know if you’ve other questions or concerns.

Best,
screets

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