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1000 comments found.

frat88

frat88 Purchased

Hello, I want to use at non-wp website. Sure I will install at wp site but if this plugin gives me JS code. May I add to another website for using?

Hi,

Thank you for contacting Screets.

Now no, but we are working on a new 3.0 update that will have iframe so you will not need to have wp website.

You can subscribe here: www.livechat.screets.com and after we release the update you can check it! :)

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Do you ever response to my email for assistance? I have sent you multiple emails and please don’t tell me you never get them.

Hello Tykoon,

Thank you for letting us know. We reply all emails, even promotion ones. Would you like us to arrange a Skype meeting? So we can solve your issue on Skype?

Please update comments, because we receive emails for comments, of course.

If you have other questions in the meantime, feel free to ask here.

Regards, Screets.

can this do random agent?

and can i chat with client on my iphone

Hi,

Thank you for contacting Screets.

Any of the users who have a role of Operator can chat with your visitors. Unfortunately we don’t have iOS application for now, however visitors can talk with you from their phones.

You can also send us an email on support@screets.com and we can send you demo so you can try it and see does it fits your needs. :)

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

ok thanks

It has been a long time. When they release version 3.0

23days….......

Hello jmcastillo,

I am developer in Screets. We are on LC 3 and it won’t be released before it is ready to announce. Once we have done with Beta, we will announce it by email… If you’ve subscribed email list, you are safe. You will get updates.

Unfortunately, real-time applications are one of the hardest ones for developers and sometimes it is hard to predict exact time because of the complexity of the steps we have faced during programming.

Our aim is to announce it in this month. We can’t wait to share new features.

If you have other questions, please update here. We’ll be happy to reply.

Fatih.

I get it. But he should not make hasty announcements. It has almost been 1 year since he said it would come 3.0

There have been 2 delays, and I think this is about to announce a third delay

Hello. Presale Question: can the plugin work to chat the users among themselves? I have many sellers in my site, each one with its store page, and I would like every seller to chat with users coming into her store page.

Hi,

Thank you for contacting Screets.

Currently we don’t have a feature that allows user to chat among themselves. Operators can chat among themselves in chat console. :)

If you want send us an email on support@screets.com and we will send you a demo so you can check it and see does it fits your needs.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Here are what I am looking for, kindly let me know it your plug in support these…

First of all it’s a directory website where I want the business seeker to chat business owner who posted their business on the site..

1) Can I have a button on each listing to “Chat Now” with the business owner?

2) On here http://imgur.com/I3BZwg2 , can I set to show only member that business seeker click “Chat Now” ?

3) Can they send image file?

4) Will users receive email notification after receive a message? Or there’s only notification on website.

5) As an admin, can I see chat message that users have been sending to each other?

6) It’s just a normal wordpress directory theme that I am using, not a BuddyPress, will this plug in be able to use?

Thanks

Hi,

Thank you for contacting Screets.

We didn’t quite understand your questions.

Can you give us more details about your question?

We can give you a demo so you can try it and see does it fits your needs. You can send us an email on support@screets.com and we will send it to you. :)

Hope this helps,

Haris

I am looking for a chatting plugin among users. e.g. I have a job board, I want a user who is an employer able to chat with a user who is a candidate.

Is this plugin support for what I need?

Hi,

Thank you for your update.

Unfortunately Chat X is created mostly for support with the visitors who come on the website.

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Pre Sales Question: Can I have different operators and each operator is assigned a chat based on a keyword or a selection made through a drop down by the customer? For example if the customer chooses from 5 categories before initiating the chat, can the alert go to a specified operator based on the choice?

Hi,

Thank you for contacting Screets.

Unfortunately, no. We don’t have the feature right now but we will have similar in the next update 3.0.

More about new update here: www.livechat.screets.com

Hope this helps,

If you have any other questions, please feel free to ask us!

Haris

can i disable deleting the chat automatically? i want use the chat instant for my visitors as public chat group.

Hi,

Thank you for contacting Screets.

Can you give us more details about your question? The chat, after the chat has ended, will be in your chat logs.

Second, Operators can chat with visitors, there’s no feature for more than two people to chat or for two visitors to chat. :)

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

I have an Chat App (only Chat Group available) created with Firebase! I want add My Firebase Chat Group in the Website

This comment is currently being reviewed.

savvar

savvar Purchased

can i assign existing user as chat moderator without changing tis role? moderator must login to wp-admin to manage,answers,chats or there is other way?

thnx

Hi,

Thank you for contacting Screets.

You can add to existing user a role – Chat X Operator and he will log in into your WordPress dashboard but will be able to chat with visitor and change Chat X settings. You can also decide what Operator can do – only chat with visitors or have control over settings. :)

Hope this helps. If you have any other questions, please feel free to ask us!

Haris

savvar

savvar Purchased

ok thnx a lot

Hi. Can my staff chat on frontend ? because i dont allow access admin.
If can, is there support rating after chat close? Stored info to count better income for better support staff.
If don’t have 2 of these. Will you available add these feature , if yes. i can explain detail and waiting for purchase. Thanks

Hi Julia,

Thank you for contacting Screets.

Currently staff can’t chat on frontend. You give users the role of Chat X Operator and they will be able to see only Chat X and go there on the back-end. Also you can chose what operator can do in the Chat X settings. It can only be chatting with visitors. :)

Chat X has a feature for rating but not per each operator but in general. There’s no feature to allow counting the ratings for better support but I will add the feature into our developer notes for 3.0 (more info here: www.livechat.screets.com ).

Hope this helps, if you have any other questions, please feel free to ask us!

Haris

Thank for reply. Great to hear. Can you also add staff chat on frontend. As developer (hacker) Just a tiny info access admin. They can hack complete website wordpress. Specical they know that is wordpress website. The more easy for they hack. I hope you understand why admin is important. Should not allow anyone access , even staff. Because they can quick job any time
About chat rating. Please visit godaddy website. Create an account . Inside accout have help button. There chat have rating. If the chat x support also work like that. It is perfect

Live Chat 3 Preview

Coming on 27th September.

We are close for the new major version of Screets Live Chat :) It comes with new core and user experience.

First preview is ready. Check it out there:


https://screets.io/chat

Please ask if you have anything in your mind :)

Screets.

Get email when Lone Wolf is available:
https://screets.io/chat/#notify-me

Hi,

I receive the following error editing pages with Visual Composer. It looks like there’s a conflict caused between Chat X and Visual Composer because both are using Ace.js.

Uncaught TypeError: Cannot read property 'ace/ace' of undefined

As a temporary solution I’ve disabled Ace.js being included by Visual Composer, but ideally, it would be nice that both of these plugins work together.

Plugin Versions:

  • Chat X 2.2.8
  • Visual Composer 5.2.1

Hello wartorn,

I think it happens in new versions of Visual Composer plugin. We already removed Ace and most of dependencies in the next major update Live Chat 3 (www.screets.io/chat). It is coming soon and you won’t be have similar conflicts.

We are very busy with the Live Chat 3. Please subscribe email list on Live Chat 3 page so we can notify you when LC3 is released.

If you have other questions in the meantime, feel free to ask.

Best, Screets.

Hey there,

Got some compatibility issues with Gravity Forms and this plug-in. Both plug-ins are up to date.

The problem is that we can’t add new fields to the form. Drag and drop won’t work, as well as clicking on the new field.

Is this something that is going to be fixed with the new (big) update?

Thanks!

Hello hasanders,

It seems like “No-conflict” mode is on in Gravity Form settings. You will want to turn it off the No-Conflict Mode.

Hope this helps :)

If you have any other questions, please feel free to ask us!

Best, Screets.

came the day \o/ 27th September.

beytarovski

beytarovski Author Team

Hello jscastillo :) It is 27thSeptember lol Please check it out for first Beta:

https://www.screets.io/chat

Let us know if we can help you with anything.

Fatih.

Hi im using the latest version of your plugin in combination with visual composer latest version.

When both plugins are installed im getting an error while editing a post or page in visual composer:

wp-color-picker-alpha-min.js?ver=1.10:1 Uncaught TypeError: Cannot set property ‘toString’ of undefined at wp-color-picker-alpha-min.js?ver=1.10:1 at wp-color-picker-alpha-min.js?ver=1.10:1 (anonymous) wp-color-picker-alpha-min.js?ver=1.10:1 (anonymous) wp-color-picker-alpha-min.js?ver=1.10:1 ace.js?ver=5.3:1 Uncaught TypeError: Cannot read property ‘ace/ace’ of undefined at s (ace.js?ver=5.3:1) at r (ace.js?ver=5.3:1) at Object.i [as require] (ace.js?ver=5.3:1) at ace.js?ver=5.3:3 at ace.js?ver=5.3:10

When i deactivate the chat plugin i dont have this problem. Any ideas?

Hello Denny,

Could you please share your domain again here or send to support@screets.io with this comment link? Your private data never stored in our email server or anywhere.

Waiting for your reply.

Best, Fatih.

Kust send you an email

Hey Denny, you’ve been updated by email :)

Hi, when is Screets Live Chat Lone Wolf Edition available :-)

Hello Dave,

We will release Lone Wolf once we done with BETA. However, second beta is planning for 16th October which will be the closest update for 3.0.0.

Please update this comment if you have other questions.

Best, Screets.

Hey, I can see the Beta for the new Wolf Edition of your chat. Any ETA on the official release? Thanks

Hello c4concepts,

We will release Lone Wolf once we done with BETA. However, second beta is planning for 16th October which will be the closest update for 3.0.0.

Please update this comment if you have other questions.

Best, Screets.

is it possible to modify the background color of the popup of a color when there is an operator connected and use another color when there is no chat operator connected? I mean the element that says “send message” or “start chat now”

Hello Carlos,

It’s interesting feature. However, Live Chat plugin doesn’t have this feature yet. We’ve added in customer ideas for further development.

Best, Screets.

aamerikan

aamerikan Purchased

Hey, Just bought the app. Im trying to put a chat icon in the chat button before the text instead of just having text. Or if possible, i would prefer just a chat icon instead of text. Is this possible? It seems to show a chat icon for a split second before it switches to the text.

Hello aamerikan,

Although you can’t disable text and show up only icon directly from chat options, you will want to add custom CSS.

If you send a request to support@screets.io with this comment link and Screets API key, we will assist you how to achieve that.

If you have other questions in the meantime, feel free to ask.

Best, Screets.

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