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Hello, I want to use at non-wp website. Sure I will install at wp site but if this plugin gives me JS code. May I add to another website for using?
Thank you for contacting Screets.
Now no, but we are working on a new 3.0 update that will have iframe so you will not need to have wp website.
You can subscribe here: www.livechat.screets.com and after we release the update you can check it!
Hope this helps, if you have any other questions, please feel free to ask us!
Do you ever response to my email for assistance? I have sent you multiple emails and please don’t tell me you never get them.
Thank you for letting us know. We reply all emails, even promotion ones. Would you like us to arrange a Skype meeting? So we can solve your issue on Skype?
Please update comments, because we receive emails for comments, of course.
If you have other questions in the meantime, feel free to ask here.
can this do random agent?
and can i chat with client on my iphone
Any of the users who have a role of Operator can chat with your visitors. Unfortunately we don’t have iOS application for now, however visitors can talk with you from their phones.
You can also send us an email on firstname.lastname@example.org and we can send you demo so you can try it and see does it fits your needs.
It has been a long time. When they release version 3.0
I can’t tell you the ETA now but our developers are working on ALFA version to be finished in the next 10 days. If we finish everything as we planned we are hoping to have Lone Wolf released end of July/begging of August.
We are sorry for a delay but we are really working hard to finish it as soon as possible in order to show you guys new and improved chat plugin.
Hope this helps!
I am developer in Screets. We are on LC 3 and it won’t be released before it is ready to announce. Once we have done with Beta, we will announce it by email… If you’ve subscribed email list, you are safe. You will get updates.
Unfortunately, real-time applications are one of the hardest ones for developers and sometimes it is hard to predict exact time because of the complexity of the steps we have faced during programming.
Our aim is to announce it in this month. We can’t wait to share new features.
If you have other questions, please update here. We’ll be happy to reply.
I get it. But he should not make hasty announcements. It has almost been 1 year since he said it would come 3.0
There have been 2 delays, and I think this is about to announce a third delay
Hello. Presale Question: can the plugin work to chat the users among themselves?
I have many sellers in my site, each one with its store page, and I would like every seller to chat with users coming into her store page.
Currently we don’t have a feature that allows user to chat among themselves. Operators can chat among themselves in chat console.
If you want send us an email on email@example.com and we will send you a demo so you can check it and see does it fits your needs.
Here are what I am looking for, kindly let me know it your plug in support these…
First of all it’s a directory website where I want the business seeker to chat business owner who posted their business on the site..
1) Can I have a button on each listing to “Chat Now” with the business owner?
2) On here http://imgur.com/I3BZwg2 , can I set to show only member that business seeker click “Chat Now” ?
3) Can they send image file?
4) Will users receive email notification after receive a message? Or there’s only notification on website.
5) As an admin, can I see chat message that users have been sending to each other?
6) It’s just a normal wordpress directory theme that I am using, not a BuddyPress, will this plug in be able to use?
We didn’t quite understand your questions.
Can you give us more details about your question?
We can give you a demo so you can try it and see does it fits your needs. You can send us an email on firstname.lastname@example.org and we will send it to you.
Hope this helps,
I am looking for a chatting plugin among users. e.g. I have a job board, I want a user who is an employer able to chat with a user who is a candidate.
Is this plugin support for what I need?
Thank you for your update.
Unfortunately Chat X is created mostly for support with the visitors who come on the website.
Pre Sales Question: Can I have different operators and each operator is assigned a chat based on a keyword or a selection made through a drop down by the customer? For example if the customer chooses from 5 categories before initiating the chat, can the alert go to a specified operator based on the choice?
Unfortunately, no. We don’t have the feature right now but we will have similar in the next update 3.0.
More about new update here: www.livechat.screets.com
If you have any other questions, please feel free to ask us!
can i disable deleting the chat automatically? i want use the chat instant for my visitors as public chat group.
Can you give us more details about your question? The chat, after the chat has ended, will be in your chat logs.
Second, Operators can chat with visitors, there’s no feature for more than two people to chat or for two visitors to chat.
I have an Chat App (only Chat Group available) created with Firebase! I want add My Firebase Chat Group in the Website
This comment is currently being reviewed.
can i assign existing user as chat moderator without changing tis role? moderator must login to wp-admin to manage,answers,chats or there is other way?
You can add to existing user a role – Chat X Operator and he will log in into your WordPress dashboard but will be able to chat with visitor and change Chat X settings. You can also decide what Operator can do – only chat with visitors or have control over settings.
Hope this helps. If you have any other questions, please feel free to ask us!
ok thnx a lot
Hi. Can my staff chat on frontend ? because i dont allow access admin.
If can, is there support rating after chat close? Stored info to count better income for better support staff.
If don’t have 2 of these. Will you available add these feature , if yes. i can explain detail and waiting for purchase. Thanks
Currently staff can’t chat on frontend. You give users the role of Chat X Operator and they will be able to see only Chat X and go there on the back-end. Also you can chose what operator can do in the Chat X settings. It can only be chatting with visitors.
Chat X has a feature for rating but not per each operator but in general. There’s no feature to allow counting the ratings for better support but I will add the feature into our developer notes for 3.0 (more info here: www.livechat.screets.com ).
Thank for reply. Great to hear. Can you also add staff chat on frontend. As developer (hacker) Just a tiny info access admin. They can hack complete website wordpress. Specical they know that is wordpress website. The more easy for they hack. I hope you understand why admin is important. Should not allow anyone access , even staff. Because they can quick job any time
About chat rating. Please visit godaddy website. Create an account . Inside accout have help button. There chat have rating. If the chat x support also work like that. It is perfect
We are close for the new major version of Screets Live Chat
It comes with new core and user experience.
First preview is ready. Check it out there:
Please ask if you have anything in your mind
Get email when Lone Wolf is available: https://screets.io/chat/#notify-me
I receive the following error editing pages with Visual Composer. It looks like there’s a conflict caused between Chat X and Visual Composer because both are using Ace.js.
Uncaught TypeError: Cannot read property 'ace/ace' of undefined
As a temporary solution I’ve disabled Ace.js being included by Visual Composer, but ideally, it would be nice that both of these plugins work together.
I think it happens in new versions of Visual Composer plugin. We already removed Ace and most of dependencies in the next major update Live Chat 3 (www.screets.io/chat). It is coming soon and you won’t be have similar conflicts.
We are very busy with the Live Chat 3. Please subscribe email list on Live Chat 3 page so we can notify you when LC3 is released.
If you have other questions in the meantime, feel free to ask.
Got some compatibility issues with Gravity Forms and this plug-in.
Both plug-ins are up to date.
The problem is that we can’t add new fields to the form. Drag and drop won’t work, as well as clicking on the new field.
Is this something that is going to be fixed with the new (big) update?
It seems like “No-conflict” mode is on in Gravity Form settings. You will want to turn it off the No-Conflict Mode.
Hope this helps
came the day \o/ 27th September.
Hello jscastillo It is 27thSeptember lol Please check it out for first Beta:
Let us know if we can help you with anything.
Hi im using the latest version of your plugin in combination with visual composer latest version.
When both plugins are installed im getting an error while editing a post or page in visual composer:
wp-color-picker-alpha-min.js?ver=1.10:1 Uncaught TypeError: Cannot set property ‘toString’ of undefined at wp-color-picker-alpha-min.js?ver=1.10:1 at wp-color-picker-alpha-min.js?ver=1.10:1 (anonymous) wp-color-picker-alpha-min.js?ver=1.10:1 (anonymous) wp-color-picker-alpha-min.js?ver=1.10:1 ace.js?ver=5.3:1 Uncaught TypeError: Cannot read property ‘ace/ace’ of undefined at s (ace.js?ver=5.3:1) at r (ace.js?ver=5.3:1) at Object.i [as require] (ace.js?ver=5.3:1) at ace.js?ver=5.3:3 at ace.js?ver=5.3:10
When i deactivate the chat plugin i dont have this problem. Any ideas?
LiveChat 2 is using Ace.js for showing up codes. However, Lone Wolf doesn’t use dependencies like Ace.js or titan framework anymore (next major version of Live Chat – https://screets.io/chat ).
Can you disable ace.js from Visual Composer until LW is released?
Hi When do you expect LW release?
Once we have done and fix all bugs. Why don’t you subscribe email list of LW? So we can update you once full version is available for download (ofc, this list is only for LW and you can unsubscribe anytime).
If you have other questions, feel free to ask here.
Hi How can i disable ace.js from visual composer?
If you don’t know how to disable it from Visual Composer, we can simply remove ace.js from LC. You will want to create temporary admin user with email@example.com and send to the same email with this comment link. So we can remove ace.js.
Waiting for your reply.
user is created credentials are send to firstname.lastname@example.org
Allready received the credentials?
Hello, we have received the credentials. However, the user is NOT admin. Please set user role as admin so we can edit source code of Screets Chat plugin.
You are now admin
Could you please share your domain again here or send to email@example.com with this comment link? Your private data never stored in our email server or anywhere.
Kust send you an email
Hey Denny, you’ve been updated by email
Hi, when is Screets Live Chat Lone Wolf Edition available
We will release Lone Wolf once we done with BETA. However, second beta is planning for 16th October which will be the closest update for 3.0.0.
Please update this comment if you have other questions.
I can see the Beta for the new Wolf Edition of your chat. Any ETA on the official release?
is it possible to modify the background color of the popup of a color when there is an operator connected and use another color when there is no chat operator connected? I mean the element that says “send message” or “start chat now”
It’s interesting feature. However, Live Chat plugin doesn’t have this feature yet. We’ve added in customer ideas for further development.
Hey, Just bought the app. Im trying to put a chat icon in the chat button before the text instead of just having text. Or if possible, i would prefer just a chat icon instead of text. Is this possible? It seems to show a chat icon for a split second before it switches to the text.
Although you can’t disable text and show up only icon directly from chat options, you will want to add custom CSS.
If you send a request to firstname.lastname@example.org with this comment link and Screets API key, we will assist you how to achieve that.
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