This issue is happened in our demo site, live site and your demo site. This should be the bugs happened in the plugins. http://demos.iconicwp.com/woothumbs/product/vest-cube/
This happens in a small screen device / mobile.
1.) small screen device / mobile
2.) number of thumbs on desktop view (e.g. 5 in a row) is more than thumb setting on mobile view (e.g. 3 in a row)
3.) total number of thumbs (e.g. 8 images) is larger than number of thumbs on desktop view (e.g. 5 in a row)
Normally, the thumbs will move to left and follow the right arrow on the main image. However, if the senerio is like I type before. While clicking right arrow on the main image until last 2-3, it will not move, and seems hide from the screen. The thumb corresponding to the main is not showing.
Hey, I’m in the process of implementing a new slider script. I can’t replicate this issue on my local version, so assume it is resolved. Keep an eye out for the update!
Thank you for the reply. Can we have an option to select keep using the images in product gallery rather than adding image(s) into each of the variation? It is crazy for us to manage products in different colors and sizes.
while select a product’s variation option (like black with XL size), only change the large image (select on the variation). And the slideshow and thumbs will keep using the images on the product gallery.
Hey, yes, I’ll drop that option into the next update!
Hi, I have a small problem with my website after installing your plugin. It concerns the Z index of the slider and the z-index of my sales badge which should be above your slider.
Kindly see image link below. I tried increasing the z-index of my sales bad in my CSS but it doesn’t work when the slider image zoom starts working.
Let me know if you need any more information. Thanks!
Yes, the zoom is actually prepended just before the closing body tag, so that takes it out of the flow…
Could you fade the badge out while zooming?
Thanks or the fast response. I ended up changing the thumbnails to the left to bypass the problem.
Now my problem is not being able to click the wishlist button when the inside hover zoom is enabled. Is this a bug?
Kindly see image here > http://imgur.com/a/sJkZe
Yes, this looks like a bug. Could you use Inner Zoom for now until it is fixed?
Thank you for the response again! I did exactly that. Works well now
I have just bought your “Woothumbs Awesome Product Imagery” plugin that I am using on my eCommerce website. Thanks for the great plugin.
After installation and activation everything was working correctly except for 1 thing. On the product page the ”+” and the ”-” buttons that lets the customer increase or decrease the quantity of products the client wants to buy has disappeared.
The box where you can input the numbers of how many products you would like to buy has also been “cut” on the right side.
I have attached a picture of what it should look like. To do this I have disabled the Woothumbs Plugin for this product in the product settings. You will be able to fin the blue ”+” and ”-” buttons.
The theme I am using is called Salient.
Here is a link to my website, specifically to a product page where the Woothumbs plugin is deactivated:
Here is a link to my website, specifically to a product page where the Woothumbs plugin is activated:
Please let me know what we can do this to resolve this issue.
I have found that when I use the inspector on my web browser and I check the html, the products that have your plugin activated have this missing:
When your plugin is being used the “plus” and “minus” class do not exist in the html. How can I add it?
The item doesn’t work and create multiples bugs, please refund.
Hello, please give more information – if there’s an issue, it’ll be easy to fix!
I told you by ticket, you can’t help.
I have a new version to try, I’ll send it via the ticket.
update is not working at all … ruined my site and had to disable it.
Hi, got any more information?
Seems like there was an issue with the upload to CodeCanyon. If you submit a ticket I can send you the working version.
can’t submit a ticket as support has expired. can you email it to email@example.com or upload it somewhere
It’s in the upload queue on CC
why are you not able to email me ?
I can if you’d prefer? You said email or upload it somewhere
yes, i meant somewhere that isn’t CC – as it clearly takes a long time for that upload to CC to be available. please either email it to me or upload it temporarily to a site such as dropbox etc.
Hello, I’ve already emailed it over to you. Let me know how you get on. Thanks!
please check that you sent it to the correct email address, it hasn’t arrived. alternatively, try firstname.lastname@example.org
I’ve just sent to your gmail, let me know.
ok so now it’s not broken, but it still doesn’t add the features that you mention in the changelog. case in point – white space is still created underneath the slider… you can see at www.vincentius.com
Have you cleared all caches? The version I see there is not the new version.
yes, are you sure you sent the right version?
Yes, 100% sure – it should say 4.6.1 in the plugin list?
Your latest update broke some of the product pages for my website.
I have also opened at ticket just in case: #999347
I have just provided the WP login in the ticket
Thanks – fixed
Awesome thanks! Great support and lightning quick!
any updates on the yesterday’s request on the open ticket about fixing the ”+” and ”-” buttons compatibility issue with the theme?
Hey, it could be any time over the holiday period – not had time to do it for you as of yet. Sorry!
Hello, you should have no issues! If you do, just let me know. not had one I couldn’t resolve!
Hey, can you submit a ticket at iconicwp.ticksy.com with WP logins?
OK, the ticket is updated with WP login
Your plugin is still not zooming! Can you fix it as soon as possible??? The ticket was open a week ago!
Hey, support has been away for the past week for festivities. Tickets will be answered over the next few days! Thanks for your patience!
Does redux framework is still useful ? Because I thought to delete it.
Hey, you can safely delete it!
Any chance to add more than one product video to the popup-slider?
Could i get a reply on the feasibility of this please?
Hey, not currently possibly, but definitely something I’d like to implement
Thanks for coming back to me bud – your support is always top notch.
No problem, sorry for the initial delay!
hi looks like i found my plugin. except if sundayl question is true, please respond if this problem really exists cause it would mean too much work to add all iages to each variation
sundayl question: Can we have an option to select keep using the images in product gallery rather than adding image(s) into each of the variation? It is crazy for us to manage products in different colors and sizes.
Hey, if you assign an image to each variation, it will show that image. If you don’t it’ll show the default images!
thnx 4 the reply but this is not the question. the question is
0. i have 8 images in the product gallery
1. i assign an image to variation
2. the variation will show this image first. but will it also show the 8 other images afterwards?
IF NOT then i need to assign the variation image + 8 gallery images FOR each variation
pls inform thnx
If any images have been assigned to a variation at all, it will only show those images. I.e. if you variation has a featured image, it will not show the default product gallery.
Can we have an option to select keep using the images in product gallery rather than adding image(s) into each of the variation? It is crazy for us to manage products in different colors and sizes.
Hey, definitely a good idea – I’ll add it to a future update!
Hi, I would like to know more about the video function.
Can I upload an video file to the server rather using youtube or vimeo?
If yes, what kind of video file you support?
Hey, no, it only works with external services, anything listed here: https://codex.wordpress.org/Embeds
Does this plugin work with layer variation plugin you have? Also, it would be nice to know which plugins work together
Hey, do you mean the product configurator plugin?
They won’t conflict with each other, but you can’t currently use the WooThumbs display to present the configurator image. I will likely integrate them further in the future, but currently, they are independent.
OK Thanks for letting me know. It would be nice to see them working together. How about other your plugins. Which one work together? Especially with Product Conficutor Plugin?
Configurator works very well with swatches, but not with quickview or woothumbs. Yet!
Sounds good. Do you have timetable when these will work together? How about WooCommerce Custom Fields for Variations with Conficurator?
Yes, those two will work together! I’ve not got a timetable at this point
the zoom in our website is very very slow.
Hey, there is a slight delay (250ms) before the zoom appears. this avoids it popping up when the user just wants to click a button. Other than that, it seems good to me! Are you experiencing something else?
the delay when you change an image is more than 5 seconds.
For me it loads in less that 1s for each colour. It can differ based on image sizes, internet speed, etc.
Hi – just installed the plugin. Everything seems to be working fine, but the product image is cut and not scaled down. So it is not fully visible. This is how it looks like -> https://cl.ly/0j0V181o3Q2a
And this is the full picture -> https://cl.ly/0f1D333C3b3c
Hey, it uses the single product image size in WooCommerce > Settings > Display > products > Image Sizes. if you change it, you’ll need to regenerate your thumbnails using a plugin!
My theme has this option turned off, so I am unable to change the image sizes. The image size is correct when the plugin is turned off, it changes when I turn it on.
It’s very off for a theme to disable this option. You should ask your theme authors how you can turn it back on, as they should be able to provide a snippet for you.
They say it is custom development, child themes etc. I tried other “variation images” plugins and they show the image sizes correctly without using any additional snippets. Your plugin is great, I love the options and the simplicity, and the video option, but I need it to communicate with my theme with no additional issues. Any suggestions? If not – how do I go about a refund?Thanks and sorry.
Try submitting a ticket to my support desk with logins and I can take a look!
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