by ip4s 1 month ago
good
Author response
Hello ip4s,
Thanks for your feedback. Much appreciated.
best regards
bug. don't load the first image when replace the color.
Author response
Hello forbidden,
Please check your mail.
best regards
nice plugin works as described. This is my second project using this plugin and will use it again.
Author response
Hello anubhishah,
Thanks for your feedback. Much appreciated.
best regards
I logged a support request 17 November (http://phppoet.freshdesk.com/support/tickets/2450). I received no response. I followed up on 21st November - no response.
It is now 18 days later, the status is 'being processed', zero acknowledgment, zero response, zero progress.
Terrible service
Author response
Sorry but its been a month since we have changed our support channel from phppoet.freshdesk.com to https://codecanyon.net/user/woomatrix#contact
you should have used "contact author" button on https://codecanyon.net/item/wooswatches-woocommerce-color-or-image-variation-swatches/7444039/support for support. thats our official support channel . anyway , regarding your issue, your theme is overriding the plugin css. to fix just add this additional css into your theme's additional css section.
label.selectedswatch.wcvaround {
color: white !important;
}
for followup kindly contact us through https://codecanyon.net/user/woomatrix#contact
best regards
I love it .
But I want you to improve on the validator.
:)
Author response
appreciate your feedback. can you be more specific about the suggestion you gave ? its not clear.
best regards
The plug-in seems to work OK but I can't seem to get support for a small fix which effects the product images. The support option woomatrix.zdesk.co does not work !! Can you tell me how I can get support please.
Author response
Sorry for the inconvenience. Please either post your query here(publicly visible) or contact us here privately https://codecanyon.net/user/woomatrix#contact
You will get quick support.
best regards
nice product but support should be faster.
Author response
Thanks for your feedback.
best regards
It is good with swatches but not with alternative image
Author response
what do you mean by alternative image ?
Really simple, this plugin do the job!
Author response
Thanks for your feedback. Much appreciated.
Great plugin with really awesome technical support. I had a couple of reasons to contact support as there were a couple of issues, and I received quick and helpful responses on both occasions. Keep up the great work!
Author response
Thanks for your feedback. Much appreciated.
8 days later and my support ticket has not been responded to
did not get answer for my question.
Author response
Sorry for the delay. Please check your ticket #2203. I have responded there.
best regards
