My one star rating is actually for 2 issues. The 1st being customer support. This leads to the second issue. I am getting a fatal error on my website when I install the plugin. I have tried contacting support multiple time and I have had no response. I would like some assistance or a refund because this plugin is giving fraud vibe. At this time I don't recommend anyone buy this.
12 Reviews
This plugin doesn’t work at all. It is unable to verify its API connection and cannot even be linked to wave.
I have submitted a ticket to support and have not heard back at all in 3 days (ticket #782) from wpvenus. There is 0 way to contact them outside of the ticketing system that they seemingly ignore.
I'd be more than happy to change this rating when the connector actually connects but, as of now, support isn't responding and I don't have any other experience with the Wave Connector other than, it doesn't work
Author response
Hello, Apology for the inconvenience.
We replied to all the tickets which we received. Please can you share your support ticket number so we'll check your ticket if we missed it?
If you don't have a ticket number please created a new one: https://www.wpvenus.com/support/
Also, The API issue has not been created by our plugin it's an issue of Wave oAuth. We have already shared the all information regarding the issue with the Wave team. Please check it https://community.waveapps.com/discussion/11477/wave-oauth-connecting-error
https://community.waveapps.com/discussion/11496/
You can also directly contact with Wave team regarding the oAuth issue.
This is an extremely useful program! Plus when quirks happen, they are very responsive and push out updates immediately!
I'm very satisfied with these developers.
Works great, as expected. Fast support. Thumbs up!
Author response
Thanks a lot :)
A valuable component to streamline capturing orders and customer data to your Wave accounts. It was easy to setup and the initial problems I had, caused by a mismatch of data fields between Woo and Wave, were very quickly fixed by the plugin authors. Excellent support. Recommended.
Great little addon, streamlines the workflow massively and really good support from the dev team - recommend.
Bought this plugin to save me tons of manual entry work, there were some issues with the synchronisation due to country codes, but the support worked out the problem despite being complex, very responsive and professional trouble-shooter! I highly recommend, Wave Accounting is so compact unlike other softwares out there in the market.
Great customer support. Prompt feedback and sorted out the issues in no time.
Great plugin for Wave and WooCommerce! This plugin reduces bookkeeping efforts considerably. Customer support has been excellent as well. Thanks!