ArticNet

ArticNet supports this item

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This author's response time can be up to 5 business days.

43 comments found.

Can I modify the plugin that it puts “return requested” in the status field in my account every time when someone requests a return?

Hello asadhazara,

yes you can modify the plugin. Keep in mind that it will be lost in the next update we make.

Thanks!

How can I achieve this?

Hello asadhazara,

you need to edit the code of the plugin. We cannot modify the plugin for you for free. If you need it modified and you want us to take care of that, we can give you an estimate via mail.

Please contact us from our profile.

Thanks!

hi , when order status is completed , the button and field shows on the view-order page.

my question is : Can i change the order status to be “on hold” , then the button and field shows on the view-order page

if can do it, please help me~

Hello twomou,

you should change all the parts of the plugin that hook the “on complete” status of the order and put it to on hold.

If you have the coding experience you can easily do that. Otherwise we can do that for you for a fee as it is a custom modification of the code.

Thanks!

twomou

twomou Purchased

how much it that custom code cost?

Please contact us from our profile, thanks!

Hi,

The plugin doesn’t send requests via the guest portal, when search the order via Order Tracking. Is this issue known to you? How can I fix this. I am running on Woocommerce 3.1.2.

Kind regards.

I am a bit disappointed about the response time. Everytime.

Hello asadhazara,

we have 5 business days as a response time because that is what we can guarantee. We are a small team and we do whatever we can. We do not promise 24 hours response time when we csnnot maintain that every time. As for your problem we are already assessing the issue and we will get back as soon as we had time to verify.

Thanks!

I understand, but I would appreciate it if you could acknowledge the issue as soon as you get aware of it, so I can take other actions to keep my business going. Instead of waiting for your response. Thank you.

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