ArticNet

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45 comments found.

Can I modify the plugin that it puts “return requested” in the status field in my account every time when someone requests a return?

Hello asadhazara,

yes you can modify the plugin. Keep in mind that it will be lost in the next update we make.

Thanks!

How can I achieve this?

Hello asadhazara,

you need to edit the code of the plugin. We cannot modify the plugin for you for free. If you need it modified and you want us to take care of that, we can give you an estimate via mail.

Please contact us from our profile.

Thanks!

twomou

twomou Purchased

hi , when order status is completed , the button and field shows on the view-order page.

my question is : Can i change the order status to be “on hold” , then the button and field shows on the view-order page

if can do it, please help me~

Hello twomou,

you should change all the parts of the plugin that hook the “on complete” status of the order and put it to on hold.

If you have the coding experience you can easily do that. Otherwise we can do that for you for a fee as it is a custom modification of the code.

Thanks!

twomou

twomou Purchased

how much it that custom code cost?

Please contact us from our profile, thanks!

Hi,

The plugin doesn’t send requests via the guest portal, when search the order via Order Tracking. Is this issue known to you? How can I fix this. I am running on Woocommerce 3.1.2.

Kind regards.

Hello asadhazara,

we are not sure which configurations are breaking it we only tested two environments and one of the two was breaking, only difference was the php version and the config. We adjusted the code so that eventual errors are handled properly when a guest is on the site.Going through all the configs was not an option since people will surely have different configuration on their servers.

The update release is not on us, when envato will approve it , it will be online.

Thanks!

Hi,

I have got the update and also installed it, but the issue is still there. After some digging I found out that if you want to submit a request as a guest, so NOT logged in (incognito browsing), the AJAX is pushing false response. I am not experienced with Ajax so I cannot fix this, so I am relying on you to fix this. I am very confused as everything else work fine, for example the chat function, which also uses AJAX. Thanks.

nevermind. I have fixed the issue. Thank you anyway.

Hello! I have just purchased and installed the Warranty and returnas pluging and have one question: Where is the guest supposed to find the Warranty request in this function:

Enable Guest Warranty Requests Enable Guest Warranty Requests Guests can also access warranties using their order id and their email addres to confirm their identity. Check this option if you want to allow not logged in users to request warranties and returns.

I have checked in the box but where do customers put in their order ID and mail address? Thanks in advance! My best regards Petifa AB christer.virgin@perifa.se

Hello Perifa,

you should contact us from the account that purchased the file. Thanks!

Hi there,

Installed your warranties and returns plugin. Have a few questions

1. I created the plugin folder and added my_account.php file in that folder under my child theme. If I make a change I don’t see the change. Not sure if I’m using the correct folder structure in my child theme folder.

2. I’ve changed some text and labels on my_account.php. The only thing I can’t figure how to change text such as Client Comment label, User xxxxx ( xxxxxxx ) wants to return the following product from Order xxxxx.

Hello starkpj24,

1) There is no support for child theme in this plugin

2) You can translate .po/.mo files in langs folder

Thanks!

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