ArticNet

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43 comments found.

Can I modify the plugin that it puts “return requested” in the status field in my account every time when someone requests a return?

Hello asadhazara,

yes you can modify the plugin. Keep in mind that it will be lost in the next update we make.

Thanks!

How can I achieve this?

Hello asadhazara,

you need to edit the code of the plugin. We cannot modify the plugin for you for free. If you need it modified and you want us to take care of that, we can give you an estimate via mail.

Please contact us from our profile.

Thanks!

twomou

twomou Purchased

hi , when order status is completed , the button and field shows on the view-order page.

my question is : Can i change the order status to be “on hold” , then the button and field shows on the view-order page

if can do it, please help me~

Hello twomou,

you should change all the parts of the plugin that hook the “on complete” status of the order and put it to on hold.

If you have the coding experience you can easily do that. Otherwise we can do that for you for a fee as it is a custom modification of the code.

Thanks!

twomou

twomou Purchased

how much it that custom code cost?

Please contact us from our profile, thanks!

Hi,

The plugin doesn’t send requests via the guest portal, when search the order via Order Tracking. Is this issue known to you? How can I fix this. I am running on Woocommerce 3.1.2.

Kind regards.

Hello asadhazara,

we are not sure which configurations are breaking it we only tested two environments and one of the two was breaking, only difference was the php version and the config. We adjusted the code so that eventual errors are handled properly when a guest is on the site.Going through all the configs was not an option since people will surely have different configuration on their servers.

The update release is not on us, when envato will approve it , it will be online.

Thanks!

Hi,

I have got the update and also installed it, but the issue is still there. After some digging I found out that if you want to submit a request as a guest, so NOT logged in (incognito browsing), the AJAX is pushing false response. I am not experienced with Ajax so I cannot fix this, so I am relying on you to fix this. I am very confused as everything else work fine, for example the chat function, which also uses AJAX. Thanks.

nevermind. I have fixed the issue. Thank you anyway.

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