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How does the Warranty and Return display on the product page? I see no screenshot example
Warranties and Returns do not appear on the product page. When a customer makes an order, he is able to check how much time is left for each product on his own frontend order dashboard.
HI there, I sent you a support request via email – any chance you could have a look at it please? Thanks!
Hello nhs99v, we replied via mail
Hi, thanks but some reason my return email to your message are getting rejected with a ‘550 Blacklisted’ message. I will send you a message now via this site.
When I just checked the Order Items view for the order, I am seeing the Warranties & Returns column in the heading but there is no breakdown underneath with how many warranty and returns days are left. Could that be causing the problem?
Hi, is there any chance you could support this product please? I’ve sent you a few messages about the problem I am having – which suggests that your product doesn’t actually work – but other than you asking “have you set the days correctly”, nothing has materialised in terms of dealing with the issue.
we actually sent you a mail asking you for the login details of your wordpress, did you receive it?
No. I have messaged you from this site as well, saying that emails to you are being returned as your address is blacklisted. I’ve also messaged you details of a user name to login to the site. Did you not get them?
try to contact us from our website or from the codecanyon form. Don’t post your details here (obviously).
Unfortunately without checking on your site we cannot know what is happening with the plugin.
As I said above, I have messaged you twice from the codecanyon form. I will try via your website now.
I have also messaged you via Facebook
Mail from the site received, we replied you back.
Any update on progress as yet????
Replied via mail. Thanks!
Hi. Pre sale cuestion : is the plugin translation ready ? Mean via a language folder included somewhere ? (I’m not using WPML, I’m using PoEdit)
yes from update 1.4 we added .po/.mo files for translations.
Does this plugin have chinese version?
Does this plugin have Chinese version ?
Hello shuaiegg, the plugin has .po/.mo files included. You can make the chinese version by translating the english but it is not included by default.
Hi,I’ve bought this plugin,After test,I found that’s a problem,The customer’s warranty request are sent by the address by firstname.lastname@example.org.But I don’t create that address,So I can’t send the email to email@example.com.How can I solve this problem(reply the customer’s request).
still,I use poedit to translate,But many of the words I can’t translate even I’ve change in poedit.can I send the file to you for checking?
the email should be the default wordpress email available under settings (general wordpress settings).
As for the missing strings contact us from our profile and we will see what can be the problem.
I’ve already setting the email to my firstname.lastname@example.org.
And the reception email is also email@example.com. Would this matter?
Because still the notice come from firstname.lastname@example.org,And I haven’t creat such email address,So ,I still can’t reply the customers about the request.
there was a small incomprehension. The “mails” that are sent, are actually notifications that are sent by the system to notify that a message has been posted. To answer those mails, you have to login on the server and answer from the profile page if you are a user, from the order “chat” if you are an admin.
The mail you are referring to is either taken from the general wordpress email OR from the plugin settings that you can find under Settings -> Woocommerce warranties and returns.
Where’s the “chat” button?Because I thought I can just reply by replying the notification. Can I send you some pics to describe my problem better?
the chat we are talking about is here:
and client: https://0.s3.envato.com/files/109255142/preview-screenshots/08_user_chat_page.png
With the plugin you cannot directly reply to the emails, you have to communicate with this. The emails are sent just for notification/archiving purpose.
Hello I installed the Warranty plugin but what I do not understand is when someone puts a request in for warranty and we finish responding back and resolve the warranty claim how do we close the case out so that it still does not look like there is a customer request on the order screen?
Also is there a way to have a admin dashboard screen that shows open warranty request. If orders start coming in I can see request not being responded to due to them getting lost in the list since I can not find a way to close the request out.
at the moment those two features are not available in the plugin. We will release in the next couple of weeks a feature that allows the “closing” of a warranty/return request, so it will look different from the current one on the dashboard.
Hi, I wanted to say thank you. I see the update that allows us to close the request. I have updated the plugin. Any plans on the dashboard box view.
it is in the schedule, we are dealing with other projects at the moment but we will get back on that as soon as we have more time.
Hi. This plugin is compatible with multisite? Thx
we have not tested this plugin with multisite so there is no guarantee that it will work.
Does the plugin work for exchanges? We offer discounts if a customer returns their old product for recycling. Once we receive the product then we credit their account. Can this be done with this plugin?
unfortunately no, the plugin is not made for exchanges.
Hi any demo page ?
unfortunately we do not have a demo available.
Can this plugin be configured to be only used as a Returns function, and no ‘warranty’ wording to the customer using the site?
I do not want warranties, only returns function.
by putting warranties to 0 days the only option in the user dashboard will be for returns.
The “Ask for Warranty” button can be renamed so there is no problem on that either.
Does this work if the person checks out with paypal express and they haven’t already logged in?
can the user access the customer dashboard by checking out with paypal express? If there is no access to the dashboard where an user can see his orders, then it is not possible to request a warranty/return.
We use woocommerce to display products on website. There is no price, shopping cart, order page etc…
We hope to provide RMA for customer to feedback and tracking product.
Can we use the RMA system on our situation?
unfortunately now, the plugin is based on the orders made on the site. So if there is no order done the plugin cannot function.
How can I modify the reply to emails?
Right now it’s showing email@example.com (same for seller and customer)
we do not send any mail to the customer, all the mail we send are using the default woocommerce settings. So if all your mails are being sent with that address, I suggest you look into that.
hey hello, can i expect a paid customization ? i want to give different return days for C.O.D orders and prepaid orders. is it possible?
yes we do offer that. You can contact us from our profile, thanks!
Hello nice plugin, but i don’t see how is it work when we add new product. is there only write by hand number in each add new product?
Is it will auto count down date of return/refund? What is the word after this time end ?
is this have report system about return/refund?
Hope to get your reply soon. Looking this product to use
the plugin works for all the products of your shop, and will use the general setting UNLESS it is overridden by the setting inside the product.
The plugin will auto count down depending on the date of the purchase. After the date is expired, the option for return/warranty will not be available.
It does not feature a refund system, but can keep track of the conversations between the admin and the customer.
I see in the screenshots the possibility of picking a single item from one order. But is it possible to pick multiple items ? For example, a single order consists of 3 items and the client wants to return 2. Can he pick the 2 items at once and submit them for Return/Warranty (given it’s during the assigned period). Or does he have to submit one item, and then a second time follow the same procedure for the 2nd item ?
you can pick multiple items but only one at a time. So basically you can submit a return for one item and right after you can do it for another item in the same order.
hello, I installed and set up the plug in and made a test order of the warranted item. however when I go to the account page the return button is not showing up there. Please help Thx.
did your order complete? Also did you enable the warranty days globally or per product? Can you check that the product has a correctly set number of days for the warranty?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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