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Hello, I’m looking forward to buy your plugin but I have one question. I would like to use it for custom frame (for paintings) builder and one of the most important option for me is custom change of width and height of these frames made by customer. I would really like to avoid situation, in which I have to place all the options of dimension in option panel (there is just too much of them). Is there a way to achieve this by creating inputs in which customer can write down exact width and height? My goal is that change of dimensions will not be connected with change of png which customer can see, I just need it for information which dimensions of frame I have to made.
We unfortunately don’t have that yet but you can request a customization here https://orionorigin.freshdesk.com
Great. I just need to know one more thing, does this customization require an additional fee (and if so, can I know how much)?
Yes we charge $40 hourly for custom requests.
Is it possible to duplicate a configuration, so i dont have to set up everything again if i want a product that is almost similar
Of course from here http://prntscr.com/gd8kip
Hello, nice work but i want to set price show with TAX included like other products from shop. Here is the shop: https://mobilalaguna.ro/mobilier/configurator/configure/3860/
Hmm please open a ticket at https://orionorigin.freshdesk.com so the dev team can take take over.
ok, i send, thank you
Hi ! for some reason, when products are bought through wooCommerce, the option selected by user are not getting displayed, so admin dont know which option was selected for the purchased product configured. My support service expired, but this is completely unexpected. How can we solve it?
First thing to do is to renew your support https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Once you do, please open a ticket at https://orionorigin.freshdesk.com so the dev team can take a look.
Its very strange that plugin stop working after support ends. How i gonna pay for support if the component its misteriously broken? We didnt do anything and now is not working. Is not a special help, the product its failing, please help us first
The plugin is not failing. Thousand of people are using it without any issue. And if you think our plugin started failing on purpose after the support expired, you should report this to Envato so they can look into it themselves. We only provide support if the support period is valid or if we customized the plugin fo you which we did not. These are our rules based on envato’s and even if you open a ticket, you’ll get the same answer from any of our developers and agents.
so now i need to pay more money, more than the plugin’s value, just to get a fix thta depends on you…customer fidelization -100
Ok. It’s probably best to provide feedback to envato directly about that.
“the plugin is not failing” http://prntscr.com/gem7jc
1. loading: at the moment i see this in the demos when changing a blank layer, is it possible to set the display in a way that the layer is only changed when the new content is loaded?
2. can i change the display of the settings to the right side,
instead of left?
3. is it possible to display all – or some – of the settings opened as an option?
1-Not currently unless we customize the plugin a bit to make it happen.
2-Yes using css code. We can provide that for free.
sound good great! i found a casestudy of yours there is the loading as i wanted: http://www.racormance.com/configurator/configure/2760/
No we made no special improvement there. This is the default behavior of the plugin..
Pre buy question.
How much would it cost for the ability to upload a custom logo each time a user wants to build an item.
You’ll have to open a ticket to request a quote here https://orionorigin.freshdesk.com from the dev team.
Dear Sir! It is possibe to use my layout builder in congfigurator page, to put sections under the configarut, some information pictures and text.
I got to the 404 error page. Have already set the permalinks structure (in the site settings) to post name. Please advise
Please open a ticket at https://orionorigin.freshdesk.com so we can take a look.
i notice your live demo has products where just the colours are replaced – but is it possible to change the shape of the object as well? for example changing the shape of a sofa base and choosing different arm styles, not just the colours.
Yes of course. The headphone demo does not change the colors for example but an entire pattern. Some of the case studies are very different too.
Only the dev team can provide custom quotes. Please open a ticket here https://orionorigin.freshdesk.com with detailled descriptions of the features to get a custom quote.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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