i just bought your product and i install it successfully but the product is not saving
Hello and thank you for the purchase. Please configure the demo site with your credentials. If it works well on the demo then it should work for you as the demo site has all the latest versions of WP , WC and the plugin installed. Please let me know.
I am so surprised you send me to the demo. but even with the demo at the product and price definition, the data is not saved. on getting to the adobe connect table too could not save when you update. please check it may be a bug. found in the demo also.
This is the url to the form am talking about, http://demo.relit.ca/wp-admin/post.php?post=11&action=edit. please fill the form with the regular price and sales price then update. you will notice the prices are not saved
Hello again. I am sorry for the late reply. It was indeed a bug. This only happened if AC did not have any user groups configured.
Please comment out line 235 of file woocommerce-adobeconnect-adobe.php
so it should look like this:
I am working on some new features for the next release. And this bug will be fixed ASAP
Please let me know if this solved your issue
Thanks so much pal
we have purchased Adobe Connect Plugin and having following issues.
Demo Login credential
Our Adobe Connect URL
In Demo Account it’s showing Administration menu on top navigation and it’s showing users and groups who registered for specific webinar / meetings. In Our Account it’s not showing Administrator menu. Let us know how to enable that menu.
If any user subscribe for meeting / webinar and register on our site it’s sending Adobe connect login credential through email but if we tried to login using those credential then it says invalid login credential.
If i subscribe for any course from our site http://learning.codex-show.eu/ then it’s sending email with Adobe login credential. Using those credential we are not able to login.
we have also check the settings with http://demo.relit.ca/ site and it looks good. Please help me asap.
Hello. Does not look like you have purchased a plugin. Demo site is only for the purposes of testing. Therefore you can only use the demo shop to
- configure plugin with your credentials in Adobe Connect,
- Then configure one of the products with a meeting from your Adobe Connect account (which you configured in the plugin settings)
- and then checkout on the demo site.
This will create a user on YOUR Adobe Connect account.
Please create a ticket on http://relit.ca/support/ or send me an email with your purchase code to email@example.com and we’ll sort out your problems on your site.
We already purchase a Adobe connect plugin and configured correctly.
Here is the Adobe login credentials for ur reference.
Under Product section edit Test Meeting and click Adobe Connect so here we already configure webinar / meeting.
You can see the same product on Frontend as well. Here is the link
You can use your email address and subscribe for the meeting and it will send Adobe Connect credential on your email but you can’t login using those credentials. Please help
Replied by email to firstname.lastname@example.org
I am using learndash for course selling. is your adobe connect pluggin work with learndash. please reply asap so that i can buy this pluggin asap.
Hello, no, unfortunately it’s not compatible. LearnDash uses it’s own e-commerce system which is not WooCoomerce and therefore it will not work.
Can you make it that when a user buys a second webinar, the password is send again. In stead of: “Use the password you created previously”
Hello and thank you for the purchase. The requested functionality depends on Adobe Connect (AC). It allows only one user per email. So it sends out a welcome email only once – when the user registers for the first time. So if customer is enrolled into more than one course/meeting the user is NOT created again, but the same adobe connect user is invited to that course/meeting. If the password is lost, then the user will have to use AC servers to reset it. That is why it’s impossible to manage passwords to access AC using WooCoomerce and therefore at this time what you are asking is not feasible. I will review the possibility before the next update. Let me know if you have any questions.
I understand that Adobe will not send the password again. But the site send the password in the order confirmation, the second time it doesn’t, can’t you make the site send it again?
It would take some revamping of the inner workings as I do not store passwords with users, but rather I store those with orders. I will make sure to research this option in the next release.
Tnx, it would be awesome!
I see you do store the password in the ac_user_pw field, so sending it everytime shouldn’t be much of a hassle
And? Is it there yet?
No. Not yet. I am not sure it’s a practical change. Because the user is able to change the password on the AC side and WC will not know about it. There is already a summary of credentials in the “My Account” Screen. I am working on the update for the WC 3.3.
I don’t see anything back in the my account screen. I can see my order but not the credentials there…
Hi, I want to use the AC 9.7 Version Learning Plattform with LMS function. Does it work with your plugin? Especially the LMS and the selling of single Webinar versus hole Courses is important for me. THX
Hello. My plugin does not integrate with LMS. It works only with Woocommerce. Sorry. Thanks for contacting me.
The plugin is able to pull event list from my Adobe Connect account and I am able to create products (Simple, Virtual) that point to a particular Event on the list (Select Object).
However, when I pay/register for one of these Products (Events), the purchaser’s information is not being passed to Adobe Connect as a Guest registered for the Event. The purchaser’s information is also not being added to the Adobe Connect Group, I selected when creating the Product.
Is this a known issue/conflict?
How can it be resolved?
Hello and thank you for the purchase. Please note, that the plugin will create user in AC or add user to the webinar only after the order in WC is set to completed (not “payment pending” or “processing”) . If it does not work after that, please enable the log in plugin settings and send it to me to info (a) relit.ca
How long does it ordinarily take for an order to move from “processing” to “completed”? For example, I have a test purchase that is still listed as “processing” after more than 20 minutes.
Oddly, when I View that order, there are two “Order notes” on the right-hand side reading:
Order status changed from Pending payment to Processing.
added on January 18, 2018 at 6:12 pm
PDT payment completed
Even though the note indicates the “payment complete”, the indicator on the WC order screen is showing the green 3-dot “Processing” icon. (Not the blue checkmark “Completed” icon.)
I will turn on the error log and see what turns up.
completing an order is a WC thing. this plugin ONLY starts it’s actions when the order is set to ‘completed’. WC normally does not set any paid order to completed automatically. For that you’d need another plugin or code snippet. So ‘completing’ orders is a manual process.
Ah, I did not realize that. (Yes, I’m new to WC. I just assumed the “completed” notification from Paypal would trigger the change in status to “completed” automatically.)
I am testing out the WC Autocomplete Orders plugin for that – and so far it seems to be working (to autocomplete the incoming paid orders). Now I just need to figure out why AC isn’t following the Event rules for sending emails to new participants.
New Question: Is there any way to indicate the WooCommerce purchasers be added to AC as “Guests” and not “Users”?
Currently, they are being added as “Users” and I do not see a setting to change that.
We require only an email address for the registered “Guest” to access our AC Events. We specifically do not want the customers to have to use/enter a password to access our Events.
Hello, Adobe Connect has a few access control levels (those are set in the meeting settings) 1-Only Registered Users, 2-Registered Users and accepted guests and 3-Anyone who has URL can enter the room. The option of providing the email to enter the meeting exists in Adobe Connect (guests may enter any room by just providing the name). Therefore this plugin only creates registered users on AC server.
Yes. This is precisely how I control access in AC now.
I am using the Connector to point to Event level links and not Meeting level links.
Registration/access without a password is controlled at the Event level. On AC (in Event Manager) when a user registers for an event, I have the Event level access set to “All users created through event form are guests” which allows them to access the Event with just an email – no password.
Even with that setting, if the connector is creating “Users” with passwords, AC forces that User to use their password to gain access to the Event. I assume this is the case since even though I am pointing the Connector to event level URLs, the Users are not actually being created by the Event Manager form.
The Meeting Access Level Controls you mentioned overrides that Event level control and is disregarded for email addresses . Even with the Meeting set to “Anyone who has URL can enter the room” a User who purchases/registers through the Connector is forced to enter their password in the products I have created and tested.
Oddly, the Connector is not allowing me to select a Meeting from my populated AC list to serve as the basis for a Product. (It will show me the Meetings on the list initially, and I can select one, but soon after I pick a Meeting and save the Product, the “Select Object” drop-down goes blank, and when I look at the drop-down to select the meeting again, only Events are listed.)
Is there no way create a User (via the Connector) that can access an Event or Meeting without entering a password?
Could you please drop me a line at email@example.com? I’d like to troubleshoot the drop down issue with you.
It appears that this issue has corrected itself. Now, the Connector is seeing Meetings and Events in real time. As soon as I add an Event to the Shared folder (or a sub-folder) it appears on the available drop-down list.
Does your plugin work with FooEvents for WooCommerce?
No, only with Adobe Connect.
Found a big problem in your plugin.
When using this plugin you cannot sell NON Adobe connect items, because when you add a product you cannot disable Adobe Connect for that product, so it generates a password and a Adobe Connect account.
If somebody after that buys something WITH Adobe Connect they don’t have there password (because you only send it once (while it’s not encrypted in the database)).
And on ordering a normal product you get the Adobe Connect message on your invoice…
Hello. I am unable to replicate your issue. Please make sure you are on the latest version of the plugin. I ran the test on the demo site and the results are OK. http://www.clipular.com/c/6175300757749760.png?k=QAvVF8HwoU0EPLXrJKlQE-geRWU
Hmmmm.. I had 3.1, I re-uploaded the files and the problem is gone. Has there been an update?
No. The latest one is 3.1 I am working on the update for WC 3.3 since there are some issues with it (cosmetic ones mostly)
Real strange than…. It works now (same version).
Just checked… the download with documentation the file: woocommerce-adobeconnect-admin-settings.php (see line 2, the version) is different than only the plugin download. the latter works for me.
Sorry… checked again… But it really does not work I don’t know why it did but now it does not.
I just have a normal product and nothing filled in with the Adobe Connect (Event is default selected). And below every order I have Adobe credentials repeated or created.
I had to rollback because of a problem (ticket below), after this the problem persists, I have uploaded the latest files again but no difference
send me an email to firstname.lastname@example.org and let’s fix this.
I did already, did you get it?
No. Did not get anything yet. Please send a note via the support form http://relit.ca/support/
Did it I hope you can help!
After update to WP 4.9.4 the description fields in the woocommerce shop do not work anymore (the text is white on white). When disabling this plugin the problems are gone.
After reverting to a back-up, installed everything again and now it seems to work.
Does this plugin create a meeting/training automatically in WooCommerce once the meeting/training is created in Adobe Connect. Or vice versa, you just create the product in woocommerce and it shows up in your AC account.
Hello. No, it does not work like that.
I am not sure you’ll find anything that does what you are describing.
Sorry, I’m not sure if you’ve answered the question before or after my edit.
If it’s not possible, what is the purpose of selecting your object type when you’re creating a product in woocommerce.
Looks like I answered before your edit.
The plugin is just a connector. When setting up a meeting in AC you can specify a lot more that would be available via API, so although I have a mechanism to create a meeting in AC based on WC product settings I chose not to do it. Too little control over the resulting AC meeting in this case.
So the process of setting things up is manual –
1. Create a meeting in AC with proper parameters,
2. Create a product in WC with proper descriptions and price,
3. In the product settings select the AC meeting you created in step 1.
The plugin will create a user in AC and add that user to the allowed users for that meeting you created in step 1.
The purpose of selecting an object type is in case you need to sell a course, or event etc. AC API has different object types for all those. Also just in case you will decided to sell a webinar presentation for example as a separate file.
Hope this clears it up.
Nice! A new version
Will the “My Account” also have the (sort of) SSO when someone previously bought a non AC product?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
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