oraksoft

oraksoft supports this item

Supported

58 comments found.

is this plugin only work for new order? No stock warning… .etc?

Hello,

This plugin notifies you when you receive a new order.

Thank you.

Hi! Does the support for Safari is planned ? My client tells me there is a problem when a notification occurs while editing a custom invoice on Safari (all fields gets blanked). Maybe a browser reload question ?

Hello,

As mentioned, at this stage all of the features of the plugin will work perfectly fine on Chrome, Firefox, Opera (tested). I haven’t tested it with the latest Safari versions, but unfortunately, this is not something that I can develop. This is a feature that the browser developers should implement.

Thank you.

neissil

neissil Purchased

Hello, the plugin doesn’t seams to work, i can see the notifications when someone make an order but the sound doesn’t play. can you help me pls

Hello,

It should work fine. Just send us your credentials using the support form and we will take a look and reply. :)

Thank you.

neissil

neissil Purchased

Never mind, I managed to fix it, thanks

Alright, great. Glad it worked. :)

Thank you.

Toke me absolutely forever however this plugin breaks the wordpress rest api lol

Hello,

200+ clients and only your site broke? The plugin should work right out of the box. If it doesn’t work for you, just give us some temporary WP credentials and we will take a look and check what’s causing your issue. :)

Thank you.

Please contact us using the support form. We are always here to help you. It’s unfair to put 1-star ratings without giving us the chance even to check what’s causing your issue. Also, as we said, if you’re not happy with it, we will give you a refund. :)

Thank you.

Hello .. This plugin is not working for me please help me

We’ll check your email soon. :)

Thank you.

Hello,

We’ve checked your email. We’ve installed and made it work for you. Please check again and let us know.

By the way, we’ve updated the plugin, so it will improve its performance and work flawlessly with WC 3.0.

Thank you.

Awesome it work .. Great supports :) :) :)

Hi, when will the new version be released? After the Woocommerce update to 3.0, the notifications don’t work.

Thank you for the reply. I will email you, since it still says “Upcoming” and it’s important to have this update. Great support!

Alright, no problems. Thank you for the kind words. The update is delayed because it is waiting on the CodeCanyon’s queue to be reviewed. :)

Thank you.

The update was just approved and available for download. :)

triptop

triptop Purchased

Hello, wordpress back office does not detect the update and did not propose it. Why is That ? As you did few customs I don’ want to update manually thanks for you help

Still nothing. Could you please try to use the support tab on the item page?

Thank you.

triptop

triptop Purchased

I send it to this email oraksoftware@gmail.com because I can’t find any email address in the support tab. thanks

Alright, we got it. Will reply to your email in a day. :)

Thank you.

Hello Oraksoft!

As soon as we get a notification, the entire admin section is broke! We use Google Chrome!

Can you help us?

Hello Oraksoft!

We still have the problem, on this way we can’t use your plug-in.

:-(

Please send us WP admin login credentials directly at oraksoftware@gmail.com with your purchase code.

Thank you.

This comment is currently being reviewed.

I have taken the plugin did not work I want to pay back the fee

Hello,

Just email us your website credentials and we will check. :)

Thank you.

This Plugin is not compatible with the latest WooCommerce 3.0.8 as the $orderdata[id’] variable is empty ($order->get_id() needs to be used in its place), I’ve opened a support ticket to send you the diff changes required.

Can you please respond at your convenience.

Alright, we’ll check and reply to your email as soon as possible. :)

Thank you.

Hi oraksoft, I’ve pinged Envato about the delay in processing the 1.1.0 release that you submitted to them, in the interim can you send me a copy of the 1.1.0 release so I can compare changes?

I’ve already sent you the latest version on the mail. :) If you experience any issues, please email us your WP admin login credentials and we will check. :)

Thank you.

Having multiple tabs of the WordPress site open causes the notification to be triggered multiple times. Can you instead use webhooks or WordPress Actions instead of querying the WordPress site every 30 seconds by default?

Hello,

With the latest update, no matter how many open tabs you have, you should get only one notifications. If you have further questions or you want us to check something, don’t hesitate to email us. :)

Thank you.

Pre-purchase question:

If I open the Orders page ready, when a new order comes in, will the tab be refreshed automatically, or I still have to refresh it?

Thank you.

Hi,

You’ll have to refresh the page. :)

Thank you.

hello nice plugin, does can the sound notification be looped, so play many times to get attention?

Hi,

With the latest version the shop manager will also receive notifications. :)

Thank you.

So is it already available or it’s coming soon? If so when?

It’s available. :)

Hi i have a question before i buy

when the order notification arrives on the desktop, can it be redirected to printer? instead off going in the woocommerce order screen?

shax

Hi,

No, it is not possible without some customization. :)

Thank you.

*Bug Alert*

Please Help

Woocommerce API stops working when the plugin is active.

I have my products showing on other websites via javascript and WooCommerce API

Please help.

Hi,

Will be available in the next update. :)

Thank you.

Do you know when the next update will come out?

Hi,

Most likely to the end of the month.

Thank you.

Hello People!

When i make a new page, product etc. in woocommerce and at the same time i get a notification in the browser (google chrome) the whole page crash and i can not save my new page, product!

Can you maybe fix this?

Greetz!

Hello,

There is no issue on our side. Would you mind emailing us some temporary WP admin login credentials (oraksoftware@gmail.com), so we can check? :)

Thank you.

Hello thanks for the great plugin, any way to keep the notification pop-up longer or always until user clicks the pop-up?

Hello,

Drop us a quick email and we will show you how to make it longer. :)

Thank you.

livemenu

livemenu Purchased

sent via contact form

codemine

codemine Purchased

Hi. One question. Seems like the desktop notification auto-closes itself. Any way that I force it not to close until I click the close button?

Hello,

Yes, there is a way. Just drop our support a quick email and we will describe how to. :)

Thank you.

codemine

codemine Purchased

Sent an email! Thanks!

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