This author's response time can be up to 1 business day.
Is this support book cover? photo book?
Yes it can
Hi, after someone orders and the files are emailed to them. Under My Account > Downloads, Should the file show in that area to download?
I have Yes set on: “Download design from user account page” but the account page says “No downloads available yet.”. Screenshot https://prnt.sc/jk4bi3
Can you click on the My order page and access one of the orders with the custom designs sent?
Thank you, I’ve had a lot of issues with this website so I going to start over from scratch with it. If it still happening I will start a chat with you on the provided link. You offer such great support.
Ok no worries
Hi, is it now ready for multisite installations? We want to use it on one site on a multisite
After 5.4 update the canvas is missing on all templates. Top icons, left column, right column, bottom front/back buttons are visible, but the canvas to design is missing. Please help.
Can you provide the URL where it’s happening?
Here is one of the examples this is occurring: https://tightdesigns.com/shop/services/lyft/lyft-referral-cards/ Thank you for your prompt response.
Yes we’re about to release a fix for that. It should be approved within the hour.
The new update fixed the issue with the canvas not showing up on products that are “start from scratch”, but the products that have a template still aren’t showing the canvas.
We just released a new fix. Are you sure you have it (5.4.2)?
Quick update: I just checked and looks like it’s working. What am I missing?
After clearing the cache I see it working. Thank you very much.
Why can not I update to 5.4.1 & 5.4.2? I have expired support, is this the reason?
Are you getting an error message?
This is the error message that I received:
“Downloading package from envato market…
Error! Envato API error.”
Did you set your API key and secret in the plugin settings?
I checked the Secret API Key + Purchase Code and updated but it still does not work
That may be related to the expired support. You can still download manually the new version from your envato account and manually upgrade by removing the old version and install the new one. You won’t loose your data by doing so.
I did the way you say but it does not change. Are you sure that the support expires?
I bought many themes and plugins from Envato. All support has expired but I have updated the new version.
Did you try to upgrade manually as previously explained?
I downloaded a new version from my Envato account. I then upload my hosting and unzip. But the results remain unchanged.
I just tried and it works fine http://prntscr.com/jlvpwt
Ok. Can you download the latest update (you probably just got the notification) and try again?
Thank you very much. Now, it was upgraded.
Thank you for your patience
I’m interested in your plugin, is there a way to just use the font and text options, without the other design options?
Yes it is. You can disable everything from the settings. May I ask what type of product you’re planning to sell online?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $28
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work