381 Reviews

for Customer Support

It has a couple of bugs which really damage my website usability. and the costumer support is so slow and also not helpful. I opened a ticket 40 days ago, had to wait 5 days for a reply (just a question about the situation) and 5 other days for another reply..after like 15 days i got one of my problems solved (which was just a settings error) and for the other bug i was said there was an update coming next week (and that was 3 weeks ago).

5 months left of costumer support - wow lucky me

Since i cant reply to authors response: i am using Avada which fully supports Ajax.

And for what reason i am not allowed to view my tickets??

dzeriho

Author response

Hi, you can use our item comments if you need any support https://codecanyon.net/item/woocommerce-product-filter/8514038/comments Our premium support forum is only for users that aren't disturbing the support proccess itself. Support is done under this policy https://codecanyon.net/item/woocommerce-product-filter/8514038/support We don't do installations at all, not to mention that if you've got a malfunctioning theme to start with. If you don't use AJAX everything will be fine. AJAX isn't supported in all themes. To check the AJAX and support check the documentation link here https://mihajlovicnenad.com/product-filter/documentation-and-full-guide-video/ And one more time, to get support you can use the Item Comments here https://codecanyon.net/item/woocommerce-product-filter/8514038/comments You can also get a refund here https://help.market.envato.com/ Thanks.

for Feature Availability

I tried many WooCommerce product filters and this one is the best of all. It's flexible, contains tons of features, looks nice, loads fast. The support is great too, my questions were always answered quickly and the product is very well documented. Highly recommended! :)

for Customer Support

I've had a few issues setting up this plugin but the support always managed to help me get back on the right track. Thanks.

for Customer Support

I don't know how the author was able to remove my review. I purchased a license for this product and this is my experience! So, here's another one:

Support is terrible. You don't get a response at all, or if you're lucky, more than 10 days passes before you get a rude response that doesn't even come close to solving your problem. Very disappointed. I had to get another author to provide support for this product. It also has a broken customization function that simply "doesn’t work at this time". Good luck with this!

dzeriho

Author response

Hi, you can get a full refund here https://help.market.envato.com If not, thanks for still using the plugin ;)

for Flexibility

Theme is not compatible with any infinite scrolling theme in its AJAX mode.

dzeriho

Author response

Hi, in order for Product Filter to work with AJAX Infinite Scrolling in themes you need to uncheck your AJAX option in the PF itself. These two cannot combine. Also you can use the "Load More" Product Filter pagination, which is basically the same thing. Thanks!

for Feature Availability

Quite simply the best filter for WooCommerce, period.

Nothing is as flexible or feature rich. Support are helpful when needed - and its only because of the myriad of features that I got lost and needed support at all, the plugin was working out of the box, I had set something incorrectly.

It's insanely configurable - which can be a negative, but for me it's an absolute must have - there is nothing available currently that is a patch on this filter. One of my top 5 WC recommended plugins.

for Customer Support

I reached out to customer support and I was told that I was on my own, (so don't bother with the extended support).
All in all the plugin works out of the box but it's not easily customisable. There are some basic built in customisation but there is not easy way to override the CSS. You'll have to dig in the code if you want more flexibility and the lack of API documentation (developper level docs) makes it difficult to navigate.

for Customizability

Very good plugin. Flexible in customization and easy to use. The author well done - takes into account the comments and makes the plugin more perfect. Online communication is very pleasant. Thank you.)

for Customizability

This is a great plugin and I got it to do exactly what I was after. However it took a lot of communication to the support to get there. The documentation is ok, and support is prompt most the time.

I took one start off for the easability. Once a good tool get so robust it complicates it a bit, but in the end it's a good plugin and worth it.

for Feature Availability

This plugin is very complex and has really extensive options built it. It might be great for some but very painful for the rest. Manual has more texts than bible. It is not very clear and video is outdated. There should be a simple videos how to make this to work, not with robotic clicks but native english speaking person explaining how to get it to work super easily. I got response from ticket created within 24h so im rating this 5stars.

for Design Quality

Apart from the excellent support, the plugin it self is great too!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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