This author's response time can be up to 2 business days.
Is there an option to force the user to scroll down to the bottom of the disclaimer before being able to click Accept button? I need users to see the entire disclaimer.
Also, when installing the plugin, it came up with a warning “The plugin does not have a valid header”. I had to refresh the admin area and then activate the plugin after that (seems to work afterwards)
In present there is no such feature to force the user to scroll down to the bottom of the disclaimer before being able to click Accept button but its really great feature which we can work on to add in our next release.
About the error: its really strange as never happen before. Anyways we will check the code for the possibility for producing any such error.
Thanks for reporting the issue we will try to figure out and fix in next release.
Curious, can you quote on custom development to enable that feature to work?
Sure. Just email the details at email@example.com and we will get back to you.
Hi, just checking in. Did you by chance add the “scroll to bottom before accepting” feature for the plugin yet?
still not we add these type functionality yet. You can contact us firstname.lastname@example.org.
I have recently purchased this plugin. I am facing an issue, can you please fix it. Everything is working fine, i have added the cart classes to the settings.
1 – If you are login:
When you click on add to cart button the popup appears but without clicking accept or decline the product get added to cart and the popup disappears.
2 – When you are loged out:
The popup doesn’t appear at all.
I have sent you the login details at: email@example.com
Can you confirm please
We got your email and will reply you within 24 hours.
Many thanks, i am waiting.
I haven’t got any response from you, i am expecting you are fixing the issue? Right?
We switched your theme to TwentySixteen to check if there is any conflict with other plugin but every thing is working fine. The issue is in your custom theme you are using custom link for “add to cart” on single page instead of standartd WooCommerce “add to cart” button.
So you need to either switch the theme or follow WooCommerce Standards in your custom theme to make it work.
Let us know if still you have any question or issue.
This product has broken my store. None of the products using it can be ‘added to the cart’ while this plugin is active on them.
Could this be addressed?
Add either Discover Health to cart at http://tmurraywellness.com/shop/
As stated above, if you are logged in then the plugin works fine, not logged in you get a popup, but it never adds to cart.
We were just reported about this issue yesterday. Will get back soon with fix for this bug.
Stay with us.
The issue you reported yesterday seems to be theme specific as we found for other customer. Can you share your login details at firstname.lastname@example.org so we can check actually whats resulting in this issue.
Could we have this item supported or refunded? This plugin does not work and is breaking our store.
Sent multiple support queries weeks ago with no response.
When active, any products using the disclaimer cannot be added to the cart via the shop page.
Would have appreciated a response and support after my request two weeks ago.
I was able to resolve this issue myself, it had to do with the plugin sending an ajax call, and another plugin thought the request was for an admin page(because ajax is always admin), causing the requests to be blocked if the user was not an admin.
OK let us make you clear that what actually resulted in this delay although its not the right place. Actually we are in process of migrating our support system to new emails and domain which we shared with you so things are just on their way to get organised.
You have already shown a lot of patience and we really appreciate that and are really happy to know that your issue is resolved. But still if you have any issue you can let us know here.
hi great plugin but it causes ajax add to cart not work on products that are not having the disclaimer, im using category shortcodes for the list of products, iv looked thru the code and tryd changing the classes but with no luck, i need add to cart to be ajax
its when shortcodes are used for add to cart pr category short codes then ajax breaks an forces page resfresh apart from the products with the disclaimer ????
also doesn’t show option for disclaimer on variable products ??? fast losing hope here
Can you share your backend access at support[at]wpexperts[dot]io so that we can check your case and get back to you with some fix.
ok ill email you know, i only wont it to execute on one product id i dont want it check on any others, as it refreshes the page, ill email you now
its fine now as i only wanted it to work on product so i created a new css classs for add to cart just for that product an change the add to cart classes in the back so it works how i want it too so thanks
Glad to know that things are working for you now.
Let us know if still you have any issue or question.
Can this be turned off for logged in users and only show the disclaimer for non-logged in users?
We were off due to weekend. The functionality you are asking is not available as default feature at the moment although its pretty interesting. For now if you know little about coding we can guide you on your way to do the thing.
Thanks, I am not a great coder. I think that if someone has already signed up they would have accepted your terms and conditions so you can skip it, but new users must see it. That’s what I would need.
Really apologize for not getting here on time as we were stuck in some project. Any ways got your point. But for this we need to do some tweaks in our plugin as the present version does not provide you with this feature. We have added this feature in our TODO list and hopefully will add this in our upcoming version.
Let us know if still you any question.
It’s not showing any ‘Disclaimer’ options in the Edit product pages and nothing is appearing when I click ‘add to cart’?
Really sorry for being late over here as our team got little busy in some projects. Can you share your wp-admin details at support[at]wpexperts[dot]io so that we can check it for you.
This comment is currently being reviewed.
I have an issue with my disclaimer. When you click accept it doesn’t go anywhere just loads a blank page instead of my cart page. So what do I need to do to get this right?
Can you share your site details at support[at]wpexperts.io so that we can check it for you.
Sorry I figured out the issue. I realized my cart and checkout pages weren’t entered correctly in woocommerce. It works perfectly now.
Good to know.
Let us know if still you have any issue.
Hi Im noticing when I have this plugin enabled I can’t change the product image in the same fashion it is opening the media library a different way and I also get no response when clicking the edit url button just below the title on the edit page. I disable plugin and it works..
Thanks for reporting this bug. We’ll check and update you.
Hello, I purchased this plugin yesterday. There is no option for “Disclaimer” on variable products… or am I missing something?
To clarify – when I add a simple product there is an option to add disclaimer in the “Edit Product” panel.
When I add a variable product the disclaimer option is non existent.
We just saw that there was issue if you activate the plugin after creating the product. We have updated our plugin (to version 2.6) and have submit to codecanyon. You can update to latest version once team codecanyon updates here.
Let us know if still you have any issue on your way.
Ok thank you, I will anticipate the update.
I downloaded and installed 2.6 today, and the issue is not fixed.
- When I create new product, and Product Type is set to “Simple Product” by default, there is section for the disclaimer settings
- As soon as I change product type to “Variable”, and save draft / publish; the Disclaimer options are gone.
Really hoping I can get this working – all of my products are Variable, and this plugin has the exact functionality I need, but currently only works for “Simple” products ;(
you need to set disclaimer per variations unlike simple products when expend each variation within variable product you will find settings for disclaimer popup once you are done with settings click update or publish and you are done .
let us know if still you have any issue.
Hi, thank you for your reply.
Unfortunately, I am still unable to get this working for variable products:
- I add the disclaimer per variation as instructed, and click the “Save Changes” button in variations panel. Changes are not saved.
- I add the disclaimer per variation as instructed, and click the “Update” button – Changes are saved, but disclaimer is not triggered.
- Simple products: works as advertised (as previously mentioned, all of my products are variable, so this is of no use)
In your shared screen cast we can see that you are using some different layout for variable product’s variation selection. Are you using some plugin or custom layout?
You can check the following screen-cast for working demo of Woocommerce Product Disclaimer with WooCommerce variable product.
We have fixed this one as demonstrated in above screen-cast. Just waiting for approval by codecanyon team.
Hi, thanks for the quick reply. You are correct, we have customized the display of variations on the single product page, and that is indeed what was interfering with the disclaimer popup.
Optimistic that we can use this plugin as intended.
For this you would need some customization in your theme. if you are interested so contact us at support[at]wpexperts.io.
I have the disclaimer uploaded and am testing it on different browser but when I click add to cart it either stays for a second then moves me to checkout page automatically or doesn’t even pop up. I want it to where the customer has to click accept or deny. What do I need to do?
site is jesustees123.com/site
Seems like your theme is using custom WooCommerce add to cart button instead of standard one. Can you share the theme at support[at]wpexperts.io so that we can check the issue for you.
Sent the email
Did you receive my email?
Yp. Check your email.
Is there another way to share the zip file of my theme with you? Gmail keeps detecting my email as SPAM and keeps returning it back to me
Sure. You can share a dropbox or google drive shareable link of your theme zip file so that we can test with WooCommerce Product Disclaimer for you.
Ok just emailed you a Dropbox link
Thanks! Received. Will update you once we are done with testing..
I found the problem…it was my product designer conflicting with the disclaimer. I’m using Fancy Product Designer so is there a way to get the disclaimer to work with it or do I need to talk with them?
You can share your login details at support[at]wpexperts.io so that we can check it for you.
Thanks for all your help. Just emailed you
we just clone your site on local to test. we just figured out that there is js confliction between fancy product designer and woocommerce product disclaimer. either you can contact the fancy product designers author to resolved this issue if in case you need us to customize this for you, you can contact us at support[at]wpexperts.io
Thanks. I’ve emailed you a question about the conflict with the product designer I’m using.
OK your issue is fixed!
Let us know if you have any other issue in future.
Thank you very much.
The variable product portion does not work. I followed this video https://www.youtube.com/watch?v=ZfPixrXsNiw
However, after setting Disclaimer Option, Disclaimer message and clicking on Save Changes the page resets and nothing sticks with all of those fields empty.
Can you please provide us a video shot at support[at]wpexperts.io. So we will find out what the actual issue you are facing in your site.
The plugin is not working for categories.
I tested a general disclaimer for all products and this works, so the plugin appears to be installed properly.
In Products / Category I select an existing category (the category existed before the plugin was installed). I see the fields Display one time only, Disclaimer option, Disclaimer message and Reject URL.
I have the following:
Display one time: NOT checked
Disclaimer option: Active
Disclaimer message: a text msg
Reject URL: blank
I go to “shop” on the frontend, and click on “Add to Cart”. The disclaimer is not showing and the product is added to cart.
Your assistance would be greatly appreciated.
Can you please provide us a video shot at support[at]wpexperts[dot]io so that we can check it for you.
Have purchased the plugin and it appears i have a bug! when i add the disclaimer to a product and click add to cart i am getting a white overlay but no diclaimer?
if i inspect the element and look at the source code i can see that the disclaimer is in the code but not showing ?? any ideas?
Can you provide us with your WP-admin at support[at]wpexperts[dot]io so that we can check this issue for you.
I was using this module with no problem but starting today when customer press accept the page reloads on the same product page and does not send you to the cart page.
I have on woocommerce settings the redirect to cart after product addition box selected and it was working without issues. Today i deactivated the disclaimer plugin and now all is working as supposed.
I think maybe there are changes with the latest woocommerce update.
Can you please send us your credentials at email@example.com and we will check it.
We are using WooCommerce Product Disclaimer version 2.7 with WordPress 4.7.3 and WooCommerce 3.0.2 and Divi theme. All was working well since August 2015 until today. We noticed we could no longer add to cart after accepting the disclaimer.
In troubleshooting, we first noticed we had version 2.0 of the disclaimer and so we came back to this site and saw there was an updated version, 2.7, which we duly installed. However, that did not solve the problem, and we are still unable to add to cart after accepting the disclaimer. If we deactivate the plugin, add to cart works as it should, so we have identified this plugin as being the source of the bug.
We need your assistance to fix this issue and in the meantime we have deactivated the plugin to not further impede sales.
1. We need help as soon soon as possible fixing this issue.
2. How can we be notified of future updates to the plugin? We did not know there were additional versions.
Thank you for your help!
can you please provide us wp-admin at support[at]wpexperts[dot]io so we can check the issue for you.
Whenever we release an update for sure an email is shot on your codecanyon email.
Wpexperts technical support team.
I have purchased your product which is great. It was working fine until the last Woocommerce update. Now when users click the “add product” button on a product page, the product is not added to cart and the user is no re-directed to the car page. If i turn your plugin off it works fine. Is this a known bug?
Thanks in advance..
Apart from that the errors you mentioned seems pretty odd. We just need to make sure we are using latest version of following 3 plugins;
WordPress ( version : 4.7+ )
WooCommerce ( version : 3.0+)
Discussion on Woocommerce Product Disclaimer ( version : 2.7)
You can connect with us at support[at]wpexperts[dot]io to share your wp-admin credentials so we can help you on the way.
yes, i am using those latest versions. i will create you an admin account. cheers.
ok create and send us at firstname.lastname@example.org
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7.50
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work