Festi-Team

Festi-Team supports this item

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549 comments found.

I’m waiting since Friday and before to get an answer after contacting via email about a visual composer and this plugin compatibility problem. Please answer as it has been 12 days since we have the plugin and I contacted you for the first time. We have lost a lot of time not being able to work on this.

Hi there,

Sorry for the delay, we’re experiencing higher than normal amount of request recently and trying to get on top of the queues.

The investigation on the issue you’ve described is currently in progress and as soon as there is any result, we’ll let you know right away.

Warm regards, FT

Hi there,

What do you support in the WP REST API? Specifically, are we able to set a fixed price for a variation of a product for a specific user role via the API?

Thanks

Hi there, currently we just provide some function, which you can use in WooCommerce API. For the moment, these are such function as:

  1. Update prices for all roles
  2. Get all prices for product
  3. Get user price for product

If you want any other function to be added we can discuss the custom development possibility please email us on support[at]festi.team.

Hope it helps, FT

Hello,

I want to buy your plugin and want to ask if is possible, while all user roles show prices incuding tax, to have a user role that will display prices without tax in the shop pages but the tax to be calculated as a total in the cart page(just like the global options of woocommerce)?

e.g. product costs 10,00 € excl. tax and tax is 24% i want for the retail customers to see on product page 12,40 € and on cart subtotal 12,40 €, Total 12,40 € (includes 2,40 € tax) i want is for the wholesale customers to see on product page 10,00 € and on cart subtotal 10,00 €, tax 2,40 €, total 12,40 €

both of these options can be achieved for all users from woocommerce settings i want each of them for a specific role.

Thank you in advance

Hi there,

But thanks for the interest, however.

Warm wishes,
FT

can i hide specific products for Non-Registered Users ?

Hi there, thanks for purchasing our plugin,

Unfortunately not, at the moments products can be hidden only from the specific user role.

If you have any further questions, please contact our support via e-mail support[at]festi.team

Warm wishes,
FT

so there’s no way to hide products for users who are just visiting the webshop?

Hi there,

Unfortunately no.

Regards, FT

gama-dev

gama-dev Purchased

Hello, How can I hide categories of products per user role?

Hi there,

Unfortunately there is no such option, but it is possible to hide products individually.

Warm wishes,
FT

gama-dev

gama-dev Purchased

But in the product description you mention “NEW : Hide categories of products per user role”...

Hi there,

I suppose I misunderstood the question. It is possible to hide the products categories.

To do this, please do following: 1. You need filter the products by certain category https://www.screencast.com/t/m6zRfTYrzZm 2. Select Bulk Actions “Edit” https://www.screencast.com/t/41GM70yWiEtD 3. Mark with checkbox the user role, for which you want to hide the category https://www.screencast.com/t/MtVR3MdRJ

If you have any further questions, please contact our support support[at]festi.team

Warm regards,
FT

hadipahmi

hadipahmi Purchased

Dear FT,

We are having issues using your plugin Prices by User Role alongside with this plugin: Product Add-Ons by WooCommerce. Link:https://woocommerce.com/products/product-add-ons/

We set a role and give discounts for the role on each particular product. But if there is a product with add ons, using the plugin that I mention above, the add ons pricing are not included into the total at checkout.

There is no such issue if there is no role assigned (shop at our website without user role, the add ons pricing are included in the total when checkout).

Would you please look into these?

Thank you.

Hi there,

Unfortunately plugins are not yet compatible.

Please note, we do not guarantee our plugin’s compatibility with the third-party ones, except the WooCommerce and WPML, but we would certainly check what can be done according to the issue you’ve described if you’ll send us the one you’ve mentioned on support[at]festi.team with full description what you trying to get.

Screenshots would also help to understand the issue better.

Looking forward resolving your issue ASAP.

Regards, Festi-Team

danb19866

danb19866 Purchased

We are having problems with Prices by User Role plugin and coupons codes. If an user role has a discount of 25% and he use a coupon of 25% he will get 50% off which is wrong. The user shouldn’t be able to combine the discounts, only to get the biggest one, the one by the coupon or de the by user role. Please advise how can we fix this. Thank you.

Hi there,

What you’ve described is expected plugin behavior, not a bug. Coupons should be applied on the user role. But the idea to exclude them for some roles is great and we might consider adding this in the future versions.

If you need this issue sooner, we’re opened for the custom development. Please let us know, if it works for you.

Regards,
FT

danb19866

danb19866 Purchased

Can you tell me a price and how long will take to fix this issue ? Thank you.

Hi there,

If custom development works for you, please contact our support at support[at]festi.team

They will provide you with an estimation.

Warm regards,
FT

Hi, your plugin support any “Products Add-ons” plugin?

Hi there,

Unfortunately plugins are not compatible, but thanks for the interest, however.

If you have any further questions, please let us know.

Warm wishes,
FT

Hello,

We use WP ALL import. Could you let me know the custom field slug?

Thanks

Hi, I found it in the meantime: festiUserRolePrices

In WP All Import you can use ‘serialize’ and map to the correct user role.

Thanks

Hi there,

Could you please clarify, if any assistance is still needed?

Warm wishes,
FT

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