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Hello your ticket system wasnt letting me send responses.. i sent them and they were deleted immediately… so i will jsut send here..
The page with the reviews shortocde is loading ridiculously slow! https://swychfold.com/cat-hoodie-with-pouch/
look this is with the plugin, loading AT 36 seconds
items without the shortcode and reviews load at just 4 seconds
So how can we fix this?
We are checking on your problem about the speed of page. We will reply on your ticket as soon as possible. Please kindy wait, thank you very much.
Hi i sent a support ticker but no one is responding
the reviews from the shortcode that displays reviews are not showing on my mobile device
it looks like this on my phone
It did flash quickly showing it but then disappears. I can see the reviews when testing in development mode in chrome but NOT on my phone
Can someone get in touch with me about this please
Please kindy wait, We are checking on your problem. We have seen your ticket on our support forum, please just keep following it, we will answer your question asap.
I cant find the ticket section in the support hub.. its not organized well
By the way, i needed to reinstall wordpress and so the URL isnt there. I am first waiting to have ioncube installed then i will import that item so it will be available again.. but can you please send me the URL for the support ticket page as i cannot find where the support tickets are. thank you.
Please check your ticket at this link https://villatheme.com/supports/topic/reviews-from-shortcode-not-showing-on-mobile-2/.
OK thanks.. i have just responded
can this be integrated with google product rating? https://support.google.com/merchants/answer/6059553?hl=en
Yes, the google product rating is supported by WooCommerce by default and the star rating of products will be showed on google search if the google system determines that the information is accurate and relevant for shoppers’ needs.
Thanks is this compatible with wordpress rehub theme and wc vendors marketplace plugin?
You can using our free version to test the compatibility here https://wordpress.org/plugins/woo-photo-reviews/.
During using our plugin, if you have any futher question, feel free to contact us.
Another question in addition to above questions. How to modify the title of form? and how to add a sub-title in there?
(I am Abdul Waheed, posted two above questions using my ID, nexGENdevs), this question using client’s ID.
You can change form title in plugin settings/Coupon-> Review form description. You can not add sub title.
Can’t find this option. Can you share a screenshot please?
Also, can’t find where to put sub-title
You already created your support ticket https://villatheme.com/supports/topic/how-to-make-optional-fields-wpml-compatible/ so please reply to me via that topic and do not reply here for better conversation.
are custom fields WPML compatible? if not, how to make them compatible?
Custom fields are not compatible with WPML yet. Please leave your support ticket at https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ i will help you add some php code to achieve this.
I have two more questions.
1. How to make custom fields as “Required” ?
2. How to add placeholder text in custom fields?
Both these features are not available yet.
I get my client to purchase this plugin yesterday. I am developing his website and need to use this plugin on his site. I need to modify the output of reviews list. Also need to show reviews summary like this screenshot
I need to know if there is a way to modify the reviews output? like we can override woocommerce templates using our child theme…
1. Our plugin can show reviews summary which is as similar as you want. You can see https://prnt.sc/t1a2n1.
2. Could you please explain more clearly about how you want to modify reviews output?
Thank you for your quick reply. I need to modify the HTML of both, summary and reviews list. Rearrange the items in my own html structure.
This plugin does not supports that now.
Option “Hide name” doesn’t work for shortcode reviews. There’s no such command to add and it’s not working by default if changed in settings.
It is working properly for both shortcodes and reviews on single products, please make sure you are using the latest version. You can take a look at our demo page https://authentic.new2new.com/all-reviews/
Có vẻ như nó không tương thích với theme Woodmart. Mình đang dùng theme này. Làm sao để có thể sửa những lỗi không tương thích đó. Bạn có hỗ trợ custom khi không tương thích theme không? ( Sau khi mua hàng ) Và nếu vấn đề không được giải quyết thì có chính sách hoàn tiền không?? Cảm ơn bạn.
Thank you for your concern,
Please using the free version to test the compatibility with your theme. You can download free version here https://wordpress.org/plugins/woo-photo-reviews/ and let us know your result.
Thank you for letting us know your result.
Our plugin developer can help you to solve your problems afer purchasing. Please contact us via our forum https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ , we will care your problems regarding to the theme compatibility.
Pre Sale Question,
Can this plugin list the history of reviews that have and have not been provided by customers on my account page?
Thank you for your concern,
Yes, you can see the history of reviews which left by your customers in your admin site you can see https://prnt.sc/sxpylg. You can even approved, edit the customers’s reviews before it appear on your site.
Thanks for reply.
What l mean is, display review history on front end (Customer Account Page).
Yes, You can use shortcode or Elementor widgets to display all customers’s reviews and sort them by date then all will be appeared on Customer Account Page. you can see https://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_4263.
If you want to ask about whether a customer can see his review history on his account page, this feature is not available on our current version.
Please let us know if you have any further question.
Hi, thanks for reply. Do you plan to add this feature to the next update?
Thanks for your concern!
Are you asking about the feature that the history and the draft of customer’s review will be displayed on customer account page forccount page for the next update?
Yes. will it be applied for the next update?
We have no plan yet to add this feature for the next update.
I’m interested to buy this plugin but i want to know if it possible?
I want to use badge instead of text for verified owner but could it be when somebody mouse-over on badge then will appear an info box which we can text any info like “this customer bought this product on this website” etc. This is for desktop. And if customer view on mobile devices it should be visible badge and text together.
Any chance with this plugin? Or after purchase could you please improve that as above?
Good luck with sales
Thank you for letting us know your concern.
You can completely use badge instead of text for verified owner, you can even chose color and style for the badge. The info box as you want is not available now but we can apply it for you after you purchase our plugin and contact us via our Support forum: https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ .
Villatheme Support Team.
Thank you for quick reply. And last question: is it competible with Martfury Theme?
You can try to use our free version to test the compatibility. Please download here http://bit.ly/woo-photo-reviews. Feel free to let us know if you need any further support.
Villatheme Support Team
Hi, when using the short codes the plugin works well but the pages (with pagination enabled from WP Comment settings) are not shown and if the number of comments are larger than the limit per page it only shows 1 comment (the last one).
If I try to use the shortcode option instead, pages number appear and pages work correctly, but the link in the product excert (at the top of my product page) does not scrolls to the comments and the other hand, as no form to add comments appears, if I try to set the short code to add a form, the whole page content of the product page goes missing loading an empty page.
Also, is there a way to add the text link ‘Previous’ or ‘Next’ before or instead the page numbers?
And to set a righty margin for the page numbers? when I add a right margin via css the space between numbers gets also larger.
I see the option to the place of page numbers right or left via code but I don’t see how to set that option without using the short codes.
Thank you for letting us know your problems. We ‘veems. We ‘ve supposed your problems relate your settings WP and your theme so please creat a ticket via https://villatheme.com/supports/, we will help you to check it.
Thank you for your support, Rose. It works fine now
It’s glad to hear that. Feel free to contact us if you need any further help.
I would like to clarify the problems were actually fixed by your tean support
How to move reviews tab and bring it below product description in Flatsome theme ?
Thank you for letting us know your problems. We ‘ve seen your ticket on our Support Forum, we will reply you on that. Please follow it.
Dear support, i am interested in your plugin. Just a question, i want enable all reviews in one page to display all products reviews in global page. There is a shortcode to do it? or there is a setting for one page all reviews? i wait your reply
You can completely display all product reviews in one page and in global page by using shortcode or Elementor Widgets with our WooCommerce Photo Reviews Plugin, which will make your site more impressive and boost your sale!
Best regards Rose Nguyen Villatheme Support Team.
Hi, do you know how to add new AliExpress reviews to the current existing reviews? Any way to update the reviews? Because I noticed that the plugin duplicates the reviews if we request reviews again for same product, thanks.
Thank you for letting us to know your problem.
Our plugin will automatically import the new reviews from AliExpress for the same product ID and exclude the imported reviews. This feature is available for the lastest pro version. Please update it.
Rosenguyen, Villatheme Support Team.
Thank you very much
You’re well come!
I have turned off the review reminder email but emails are still be sent out, how to stop this?
The review reminder email will not send out if you uncheck it in review reminder setting. If your problem is still unsolved, please contact us at Support@villatheme.com we will help you to check your problem.
Villatheme Support Team.
One more thing, we supposed your reminder emails were sent out follow schedule which was set up before turning off review reminder emails. You can see https://prnt.sc/sqka1o. If you want to stop this, please go to Dashboard> Orders> choose the all orders you do not want to send email> Bulk Action> Cancel Review Reminder> Apply.
Villatheme Support Team.
In the free woocommerce version, I don’t see the star ratings on the Elementor form widget. Is there a bug?
That’s the normal form widget, not review form. Review form widget is only available with the premium version.
Hi, may I ask please if the plugin adds real customer names automatically when imported from AliExpress? Because AliExpress has names with stars.
The names for Reviews imported from AliExpress will be formed automatically as Z, H, M** but you can edit those reviews manually to creat a real name, the plugin has options for that . By the way, You can import level of ratings you want automatically, Example: you choose to import reviews which has 4 and 5 stars, then the Plugin will only import 4 and 5-star reviews from Aliexpress and exclude the lower rating reviews.
Thanks for the answer, I purchased the plugin, it looks cool but I don’t find any option (button or link) to remove all reviews for a certain product with one click?
Thank you for purchasing our plugin.
You can not do it with one click but you can go to Dashboard>Comments> Filter comments of a certaint product then check on all reviews you want to delete and choose Buck Actions>Move to trash>Apply. You can see https://prnt.sc/sqfzyr
Villatheme Support Team.
Custom css code for a separate review page is not pulled up: https://yadi.sk/i/qggLNdBw78AfOw
Custom css in plugin settings only run on single product page. If you want to add custom css for shortcode, please add it to additional css in theme customizer or add to your shortcode: custom_css=’your_custom_css’
The layout is broken in the buyer’s personal account, buttons and screen are not displayed: https://yadi.sk/i/6uZz46NniQ3zhw
Thank you for reporting the issue. The fix will be included in next update.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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