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675 comments found.

Hi Presale Questions :

1- Are taxes charged when purchasing voucher

2- Are voucher applied before or after taxes when using them on a cart.

3- Can we export CSV with reports of which voucher has been used or the remaining amount on each voucher ?

4- What happens if an order with a coupon used is canceled ? Is the coupon credited back ?

5- If the user has a coupon of 100$ and purchase a product of 80$, can he still use the remaining 20$ using the same coupon later ?

Thanks

denniswpweb

denniswpweb Author Team

Hello,

1) 1- Are taxes charged when purchasing voucher
Ans.: It is depend on WooCommerce settings.

2- Are voucher applied before or after taxes when using them on a cart.
Ans.: This also depends on WooCommerce settings.

3- Can we export CSV with reports of which voucher has been used or the remaining amount on each voucher ?
Ans.: Yes, you can export purchased, used and expired voucher reports as CSV as well as PDF.

4- What happens if an order with a coupon used is canceled? Is the coupon credited back ?
Ans.: Yes when order is cancelled, associated voucher is also credited back.

5- If the user has a coupon of 100$ and purchase a product of 80$, can he still use the remaining 20$ using the same coupon later ?
Ans.: Yes, user can redeem coupon as partially.


Knowledge Base Official Support Facebook

mppb

mppb Purchased

Hi ! I try to find a way to give accces to the voucher sell on my site to my client so he can chek the the voucher when the sellors comes use the product. Is it possible with the plugin or with a 3r party plugin ? Thank you

mppb

mppb Purchased

Thank you. So i have to edit the code of the plugin for doing it ?

denniswpweb

denniswpweb Author Team

Hello, You don’t have to edit any code from the plugin. You can add this code to a child theme or any custom plugin.


Knowledge Base Official Support Facebook

Finally going to buy this in the next 24 hours.

Brilliant plugin for features but guys you really need to work on the template builder as it is impossible to know how it looks without a working preview!!

denniswpweb

denniswpweb Author Team

Hello, Thanks for your suggestion. We are planning to upgrade builder in a future version.


Knowledge Base Official Support Facebook

How long will that be?? a month: Less than 6 months?

I am about to use this in a huge project with Dokan.

denniswpweb

denniswpweb Author Team

Hello, We are not sure about time. If you need urgent then we can help you as custom work.


Knowledge Base Official Support Facebook

Hello, Is it possible to create a voucher that applies to the entire shopping cart? Normally, a voucher is only applied to the products.

https://pasteboard.co/HdTvmR3.jpg

Thanks.

Best regards

denniswpweb

denniswpweb Author Team

Hello, Plugin doesn’t provide any settings but it is possible with custom code.


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rlrm

rlrm Purchased

Is it possible to add custom voucher codes on certificates? For instance I want to be able to predefined codes on vouchers so I can email the voucher code list to the client before the vouchers are sold.

rlrm

rlrm Purchased

Never mind! I see it is a feature and so glad it is! Thanks for the great plugin!

denniswpweb

denniswpweb Author Team

Happy to hear that you like it.


Knowledge Base Official Support Facebook

hi, i am getting some error after i activated the plugin. This shows when I want to edit a product. What to do? Warning: include_once(/home/xtradealswacky/public_html/wp-content/plugins/woocommerce-pdf-vouchers/includes/admin/forms/metabox-popups/woo-vou-import-code-popup.php): failed to open stream: No such file or directory in /home/xtradealswacky/public_html/wp-content/plugins/woocommerce-pdf-vouchers/includes/admin/woo-vou-admin-functions.php on line 182

Warning: include_once(): Failed opening ’/home/xtradealswacky/public_html/wp-content/plugins/woocommerce-pdf-vouchers/includes/admin/forms/metabox-popups/woo-vou-import-code-popup.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/xtradealswacky/public_html/wp-content/plugins/woocommerce-pdf-vouchers/includes/admin/woo-vou-admin-functions.php on line 182

denniswpweb

denniswpweb Author Team

Hello, It seems to be plugin is not installed properly. Can you please check after reinstalling the plugin


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bonzinho

bonzinho Purchased

Hello, I did the last update, but now the template vouchers are not recorded, I try to add images and they do not appear, it’s all black

bonzinho

bonzinho Purchased

I try but my support is expired :(

denniswpweb

denniswpweb Author Team

Hello, Make sure you are using the latest version of WooCommerce as well as PDF Voucher plugin. I have checked on demo site and don’t see any error. You can also check at the demo site.


Knowledge Base Official Support Facebook

If you still have issue, I would suggest to buy extended support and create a support ticket and we are happy to help you via support portal.

rlrm

rlrm Purchased

Customization needed and I will pay you.

I have a multisite install with the pdf voucher plugin for woocommerce.

I would like to pay you to make it so the subsites send the most popular deals to the main site. And maybe have the ability to choose which categories, how many and also by popularity. Then if I sell a voucher from the main site I would be able to choose a percentage or a flat fee that I then collect from the subsites owner.

Is this possible? If so could we chat via a virtual meeting so we can get this project moving? I am looking to do this asap please.

Thank you!

denniswpweb

denniswpweb Author Team

Hello, Thank you for contacting us. We can help you. Can you please let us know at support@wpweb.co.in.


Knowledge Base Official Support Facebook

I am reading the documentation since 2 hours no. Still no clue how to setup vouchers. There is fundamental stuff missing.

Is there a yt tut somewhere?

denniswpweb

denniswpweb Author Team

Hello, we are working on the video tutorial. Let me know what questions you have. I am happy to help you.


Knowledge Base Official Support Facebook

boopoo

boopoo Purchased

Hello,

Your latest update breaks the Yoast plugin formatting in the backend in WooCommerce, so we cannot use the Yoast plugin. The screenshots explain:

Plugin deactivated: https://snag.gy/HxmcDb.jpg Plugin activated: https://snag.gy/0JUh8q.jpg

A quick fix on this would be appreciated! Thank you

Hey

We have checked in local and we cant find any issue, if you can share admin details of your site on email : support@wpweb.co.in , we can check further and help you with the same.

Thanks

ob1kenob

ob1kenob Purchased

Hi. Is there a way to display “Redeemed Vouchers” on the vendor dashboard? Thanks in advance…

denniswpweb

denniswpweb Author Team

Hello, For vendor which plugin you are using? The plugin provides shortcode to display redeemed vouchers anywhere on the frontend. see this – http://wpweb.co.in/documents/woocommerce-pdf-vouchers/pdf-vouchers-setup-docs/#used_voucher_code_frontend


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ob1kenob

ob1kenob Purchased

Currently using WC Vendor 1.9.13. Thanks!

denniswpweb

denniswpweb Author Team

OK. You can use the redeemed voucher shortcode.


Knowledge Base Official Support Facebook

This plugin is NOT fully WPML compatible. I fill the voucher codes into a translated woocommerce product and randomly the voucher stock quantity goes to 0 and is flagged with “not on stock”. I reactivate the stock again but 1 or 2 days later the stock is again “0”.

denniswpweb

denniswpweb Author Team

Hello, Please create the support ticket and our technical team will help you there.


Knowledge Base Official Support Facebook

Greetings of the day support team, so far it’s good but wonder if you would allow me to give you some feedback / suggestions which will improve it more – any specific email id for this please, thank you so much.

denniswpweb

denniswpweb Author Team

Hello

We would like you to submit your suggestion here.

URL: http://ideas.wpweb.co.in/

We are considering all the Ideas for future improvements & We shall keep progressing to implement them based on our availability, votes & technical feasibility of the suggested features. WPWeb will decide based on these facts that what will be implemented & when. We appreciate your valuable suggestions & would love to see it suggested on our forum.

In any case, If you have an urgency to implement the feature RIGHT NOW, then we would like you to visit our contact form to request for a custom quote. You can fill up the form here & ask for quotation to implement your feature.

http://wpweb.co.in/contact-developer/

Thank you.


Knowledge Base Official Support Facebook

Great, thank you.

hello,

today most pepole dont know there friends email address, this plugin can send the card via SMS / whatsapp / facebook ? or word with any sms plugin ?

thanks

denniswpweb

denniswpweb Author Team

Hello, Yes plugin work with “Order SMS Notification” plugin. For more information, have a look at this – http://wpweb.co.in/documents/woocommerce-pdf-vouchers/plugins-compatibility/#wc_order_sms_notification


Knowledge Base Official Support Facebook

so with this plugin the user can register the phone number tey want to send it when they make the order like email ? or this is only send this message to buyer and he can send it to his friend ?

thanks

denniswpweb

denniswpweb Author Team

Hello, Yes, the user can register the phone number and SMS will be sent to that number like email.


Knowledge Base Official Support Facebook

Hello,

We have the ​WooCommerce PDF Vouchers 2.9.5, and error when try to drag and drop (error javascript on prototype.js on web developper console), does the latest version 3.3.1 will correct the pb ?

Could you indicate me how to migrate properly a 2.9.5 to 3.3.1 ? just upload zip package for update or need to unintall and reinstall ?

Best regards

denniswpweb

denniswpweb Author Team

Hello, You need to use WPWEB Updater plugin to get an automatic update. See this – http://wpweb.co.in/documents/updater/how-to-update-plugin/


Knowledge Base Official Support Facebook

Thank you for your response, can you confirm us that after the update the templates are kept and migrated to the new interface without having to re-create everything

wpweb

wpweb Author

Yes you dont need recreate them.

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