74 Reviews

for Customer Support

Extremely bad support, do not respond at all, I'm waiting for a solution a week ago for the plugin and not even a feedback by email.

actualityextensions

Author response

Sorry to hear that you have left us this harsh review. However, it is fair to say that the issue is not with our plugin but with your mail server. We told you this already.

for Bugs

Do not buy this. Full of bugs, no longer supported. Author asks for FTP login to your live site before fixing bugs that are reported by 3-4 other customers which is very unusual and sketchy. Beware.

actualityextensions

Author response

Only 1 of the 5 customers provided an FTP access in order for us to fix this. You still own this plugin showing you have benefited from this but poor feedback damages sales meaning less can be reinvested into development.

for Customer Support

Some while ago I posted negative review about WooCommerce Order Status & Actions Manager. The main reason was bad response from their support team. I contacted them because I had some questions about plugin functionalities. I must admit that the response was late and wasn't in their response rate time but it was, as explained from their side, due to server issues. In the same time I also tried to contact them via support@actualityextensions.com and I got response in within one day.

Now I am updating my review just because of their approach afterwards because they offered me help and they also answered my questions quickly. My advice for all the users would be to contact them via email because you never know what is happening with contact forms.

actualityextensions

Author response

Thank you for the positive comments, which encourage more customers to buy allowing further investment into the development of exciting features.

for Feature Availability

The worst plugin ever made. Doesnt work. Nothing happens. he email is not customizable, doesnt send emails, terrible. I want my money back.

actualityextensions

Author response

Sorry to hear that, we would like to fix this issue as soon as possible. Did you fill in our support form? We just ran some tests from our end and we can confirm the email function is working so it is most likely a bug on your end, the sooner you fill in our support form, the sooner we can fix this. Thank you.

for Customer Support

The plugin has a bug. 24 days ago i reported the problem, and today i am still waiting for the support solve the problem.

I deeply regretted it. And I do not advise buying.

actualityextensions

Author response

We fixed the issue for you, it was not our plugin, it was your HTTPS protocol. It is a shame that reviews like this our damaging our sales because of incorrect analysis and setup from your end.

for Feature Availability

A must have for custom order state.
Really easy to configure and use.

actualityextensions

Author response

Thank you for leaving us this review. Please feel free to contact us on support@actualityextensions.com if you'd like to add a feature to this plugin.

for Flexibility

Good product, great job!

actualityextensions

Author response

Thank you for leaving us this review. Please feel free to contact us on support@actualityextensions.com if you'd like to add a feature to this plugin.

for Code Quality

Excellent plugin! Does what it promises.

actualityextensions

Author response

We ought to make it do more than that, let us know what more you want out of it.

for Other

waiting on support to help make it work!

actualityextensions

Author response

We checked your ticket and it turned out you did not configure the email from and subject address. We hope you enjoy the product now.

for Documentation Quality

I initially gave a 4 star review for bugs. Turns out the error was on me. One suggestion: step by step instructions for updating plugin from 1.7.* to 2.*.* (I couldn't find any in plugin documentation).

actualityextensions

Author response

Thank you for the positive comments, which encourage more customers to buy and then reinvest in the development of more interesting features.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

by
by
by
by
by
by