actualityextensions

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98 comments found.

Hello, I just noticed that trying to filter out a certain product in your demo (so the order page doesn’t show orders containing it) is not working – doesn’t do anything. Color highlighting works with no problem. Is that intentional?

Due to our demo environment, not all features will work – this is one of them. We just tested this on our staging, and it works.

Hey just purchased the plugin under the assumption it supported filtering via shipping zones. Is this something you’re planning on adding?

We can add it for you, please contact our modifications team so we can look into this for you.

I’m having an issue with the filtering. I hit filter and it just brings me to a blank screen.

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

As above – filtering on the Orders screen doesn’t work – blank screen.

Ok, can you please fill in our support form so we can look at this in more detail?

Sorry, my support has ended. But I suppose this bug is a result of changes in WooCommerce – lot of things happen since last plugin update mid April.

It does not matter if support ended, we will have to fix this issue anyway.

Hi, I am getting the following error:

WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘2017-08-22’)’’ at line 1] SELECT posts.ID FROM wp_posts posts WHERE DATE = ‘ DATE ’

We have replied to your ticket, please check and respond. Thank you.

Pre-purchase question:

Is it possible for an Order Rule to automatically change an order’s status? Or can it only change the row colour?

No, you can have automatic status changes using our Order Status & Actions manager.

Hi, I test the demo of your plugin, but all times then I use the filter of order, the refresh of page come back to home page of demo. I want use your plugin to filter order but he not run actually on demo. if your plugin is ready send me email, I will buy : seb@labellefactory.com . best regards

The plugin works, the reason why it may not work for some is that the demo user has restrictions which the order rules plugin requires. Sorry about that.

Hi there, I just purchased your plugin looks great but I’m missing some filters, like filter on City, Zip code. And also a few custom Checkout fields. Is there a way to add those with your plugin?

I’m using the original WooCommerce Checkout Field Editor plugin.

Thanks

You can hire us to develop the integration for you. Please fill in our contact form on our website and our team will look into this for you.

Hello! I am interested in buying your product but have a question. We sell items with a lot of custom attributes. Does your plugin support search orders by custom attributes?

Thank you for your answer.

No, it will load the attributes that are with standard WooCommerce order.

Hello,

I want to filter orders by country, i created a rule to filter by Billing country on demo website, i want to show only orders coming from France,

when i go to Orders table on woocommerce and i select France then i click on Filter, i’m redirected to Dashboard.

here’s screenshot : http://prntscr.com/hxteb4

Can you please tell me how it works ?

Thank you

That does not happen in the plugin, it may be happening because of demo environment. I will pass this onto the tech team.

Hello can you filter by order price? Like under $20 one filter and over $20 is another filter?

Yes, if you go on our demo you can see that you can filter using the order total.

Good day,

Presales question: I would like to filter by Shipping State. Your plugin currently allows for Shipping Country. Can you include state in you next update?

There should be, we will look into this and get it fixed.

Thank you. Please let me know when fixed, then I will make my purchase.

We have just pushed an update that includes this.

Plugin doesn’t work with the new WooCommerce 3.3.3 – it causes order status column to be invisible. I use filters with row colour, new WC implemented coloured order statuses in place of icons – maybe this is an issue.

Sorry that you are having problems with this, it should work regardless. Can you please fill in our form on help.actualityextensions.com so we can look into this?

Hi dev Team
First of all, great plugin, very efficient, thank you for your work. Works well with WC 3.3 (latest today) for your information. Is there a possibility to call a rule by default automatically when you’re opening the Woocommerce orders page?
Thank you in advance for your answer.
NADOO

No there is not, but we can add this. What rule do you have in mind?

Hi, this plugin dont have any update? since the woocommerce has upgrade to latest version but i seen this plugin haven’t update yet? Can i set rule for “product categories”?

We did push an update, it says you are not an owner of this plugin.

Hi, I seen this plugin dont have any update how can I purchase if this plugin is not update to latest version

You can purchase, get the key and then get the update through the purchased code updater.

Hi; Great plugin, but I miss the rule for categories?

Order can have products from multiple categories so it would be difficult to include this filter.

I understand your dilemma, but it would be useful sometimes, when products form specific category requires inclusion of specific persons at delivery, besides ordinary personel, who preparing ordinary products.

We understand, we have added this to our suggestions board.

Hey,

Can shipping zones please be added as a filterable option. I actually asked in regards to this a year ago and it’s something that still isn’t built in. From my understanding (please correct me if I’m wrong) the new hooks just need to be used that were released when Wordpress first introduced shipping zones.

For example another plugin I use has the option built in by default to filter by any shipping method and shipping zone https://i.imgur.com/k59ZYgH.jpg

Thank you

Ok thank you for your suggestion, we will add this.

Awesome, thank you! Just out of curiosity is there a planned eta on the next update?

We hope to have an update in the next few days. Thanks for your patience until then.

createkb

createkb Purchased

Hi, I want to ask about creating a group to filter orders by numerous customer email addresses. I have tried it in your demo but the filter just brings me back to the Dashboard. I see in some comments you say the demo does not work fully which is a bit disappointing. But I would be looking to manually create customers and add them to a filter group (You might call it order rule) so I can view just those orders belonging to that group. For example, I might have a business with multiple users/customers and I would add those users email address to the Group and use the filter to see just that business’ orders. It seems like that should be possible? Thanks,

createkb

createkb Purchased

Just as an addition to that, does the plugin work (as in no conflict) with the plugin WooCommerce PDF Invoices & Packing Slips – https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/ That plugin allows you Bulk export selected order packing slips. So it would be great if I could filter by email using your plugin and bulk export the packing slips.

Our filter plugin works with WooCommerce fields. We cannot guarantee it works with other plugins but we can look into integrating it if we have the development resources.

At this moment of time, we are working on Customer Relationship Manager which does allow you to group customers as you asked for. It also pulls a lot more useful indicators within the orders page. Check it out, I think you will like it.

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