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Hi, The plugin has problems with Persian and Arabic. can’t translated
are you sure you purchased our plugin? you aren’t shown up as our customer. please verify on your envato account. thanks!
- Is your plugin compatible with BOOKING WP (https://bookingwp.com/) ?
- If yes, after the visitor has booked an Appointment, can we show a page that contain Cart (=list the appointment added to the Cart) and Checkout, on 1 single page ?
hi, unfortunately we haven’t tested it. feel free to purchase our plugin and check it out. in case of issues we’ll try to help and if it would be not possible to make them compatible in reasonable time – we’ll offer refund.
Hi, I can’t get the auto scroll to work when I click “add to cart”.
Please help! Thanks
Hi, please make sure you did not have checked “Disable scroll to checkout” option in WooCommerce->One Page Shopping->Advanced settings page. In case of any further issues, please contact us directly via firstname.lastname@example.org with developer user account credentials for verification.
Do you just need to verify the “Disable scroll to checkout” option is off? It is off. What can I do to fix this? Im not sure why you need access? Can you describe what needs to be done? Please?
important – please communicate from account that has support purchased – this one doesn’t
When using the below shortcodes, after saving the page, I just see a white page with the words “Cart Checkout”, and I can go longer edit the page.
Only after disabling the plugin can I get back in.
hi can you send us your site access to check it out? email@example.com
most probably some php/js error in connection with some other plugin
Hello I have a problem that shortcode ops_to_cart redirects to cart page and not showing cart and checkout on same page
Hello, it is probably connected with theme which you use, but we can check it for you if you provide us user developer account credentials via firstname.lastname@example.org
I have just purchased your plugin and i am trying to get it working on my website www.timescapegames.com. I have installed the plugin without a problem but it does not seem to be affecting my checkout page at all. I simply want my cart/checkout/payment all to be on the one page. Please let me know how to get this working.
Hi, it is probably theme incompability issue. If you want us to investigate it further, please create Wordpress developer user account and send credentials to email@example.com.
I have just added you as an Editor to my site. You should have received an email with the login details. Please let me know when you take a look at the issue.
Have you had a chance to look at this?
hi, not yet i hope we’ll get into it today
I hope so. I just want the result that contains the Cart, Checkout and Payment on one single page.
Please confirm the version of the plugin. We are not able to check it, because all of the info is hidden for user created for us. If it is the last version of it (which is 2.5.25) it seems to be conflict with your theme or appointments plugin you use. If it is the case, we can offer you custom development services. For more info about the billing and delivery time please contact us at firstname.lastname@example.org.
I have updated your website permissions. Can you go in and check to confirm if it will work or not?
Hi, unfortunately our plugin does not work with Booked plugin correctly, because Booked does affect WooCommerce products order and payment process. We can offer you custom customization services, for more info contact us at email@example.com.
Can you tell me how much this customisation will cost roughly? If it is too much then i would just like to proceed with a refund to be honest.
usually it takes 2-5 hrs and our hourly rate is 50eur/hr
if you’d like to get into details – let us know via mail
if you’d prefer refund – please proceed from your envato account
If i was to get this customisation work done and then the booked plugin gets updated in the future could it potentially break the customisation work?
Unfortunately that’s the risk always if plugins have different authors. We can’t promise that they won’t do some changes that break things and would require yet another compatibility improvements.
Ok, thanks for the support but i will just have to proceed with a full refund.
no problem, sorry it didnt work out for you. i’ve just confirmed refund request
I have one question about the plugin.
The plugin has the ability he work with payment on delivery ?
I bought your “woocommerce one page shopping”, but it doesnt work in my eshop. I use theme from “Layers”. Can you help me some how?
hi, please send us your site url and temporary admin access to firstname.lastname@example.org and we’ll check if that something we can fix
When I first installed this plugin it worked great. Now my customers are telling me my site isn’t working. When I checked, items don’t get added to the cart. Sometimes the page just scrolls to the bottom. Other times nothing happens or the page will refresh. Still, nothing gets added to the cart and no animation of the item going to the cart happens.
I deactivated the plugin and my cart works as expected. Please help.
Hello, did you install any additional WooCommerce plugins on your site or changed your theme?
We can investigate your issue if you give us temporary developer access to your admin panel (email@example.com) to see what a potential issue can be caused by.
Hi we installed your plugin on the site justbefore.it, we started to have a problem because some woocommerce products in Italian language (main language) sometime lost the title and description. in the title we can see (no-title) appeared on the product. We have contact wpml thinking wpml plugin was the problem but after several analyzes wpml team have shown us your plugin as the main problem, apparently putting sometimes items in the cart presents this problem. The wpml team wrote to you by reporting the problem. At the moment we will proceed as soon as possible to disable it, any way we ask you to intervene as soon as possible to solve this annoying problem. Thanks a lot.
Hi, we are very sorry to hear that. Could you give us some example of the product for which it happens/happened? We will try to investigate your issue carefully then. Please send us an email to firstname.lastname@example.org and we will proceed with your issue further.
Is our plugin activated on your site at the moment?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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This item is licensed 100% GPL.
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