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276 comments found.

Hi,

I followed the steps in the video tutorial but am having two big problems.

1. The image size while sized to 321×214 is huge, not showing the entire image.

2. I’m getting this failure code when loading the Gift Card Page: Notice: The “woocommerce_get_price” hook uses out of date data structures and is deprecated since version 3.0.8! Use woocommerce_product_get_price instead. in \/steotwawki.com/wordpress/wp-includes/functions.php on line 3830 Notice: id was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Cart->init, WC_Cart->get_cart_from_session, WC_Product->is_purchasable, WC_Product->get_price, WC_Data->get_prop, apply_filters(‘woocommerce_product_get_price’), WP_Hook->apply_filters, call_user_func_array, WC_Deprecated_Hooks->maybe_handle_deprecated_hook, WC_Deprecated_Filter_Hooks->handle_deprecated_hook, WC_Deprecated_Filter_Hooks->trigger_hook, apply_filters_ref_array, WP_Hook->apply_filters, call_user_func_array, Magenest_Giftcard_Product->get_giftcard_price, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /steotwawki.com/wordpress/wp-includes/functions.php on line 4138 Notice: The “woocommerce_get_price” hook uses out of date data structures and is deprecated since version 3.0.8! Use woocommerce_product_get_price instead. in /hsphere/local/home/aaalsi6/steotwawki.com/wordpress/wp-includes/functions.php on line 3830 Notice: id was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Cart->init, WC_Cart->get_cart_from_session, WC_Product->is_purchasable, WC_Product->get_price, WC_Data->get_prop, apply_filters(‘woocommerce_product_get_price’), WP_Hook->apply_filters, call_user_func_array, WC_Deprecated_Hooks->maybe_handle_deprecated_hook, WC_Deprecated_Filter_Hooks->handle_deprecated_hook, WC_Deprecated_Filter_Hooks->trigger_hook, apply_filters_ref_array, WP_Hook->apply_filters, call_user_func_array, Magenest_Giftcard_Product->get_giftcard_price, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /steotwawki.com/wordpress/wp-includes/functions.php on line 4138

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I would appreciate your assistance to solve this issue.

Thank you,

James

I don’t have an account with Magenest, so I cannot see this support thread. This was purchased through Code Canyon. I set up a Magenest account with the same email as my Code Canyon and cannot see the thread.

Hi Jamester,

Can you click the below link: http://servicedesk.izysync.com/servicedesk/customer/portal/107 and provide us some information such as: + Invoice Number + Admin role + FTP or SSH + Path Directory Install Store We will help you in the best way. Many thanks.

Hi, just want to ask if this use case will work with your plugin: we have a woocommerce store for our online shop, we use wcpos for our stores and we have a restaurant which has another cash desk. Gift cards can be redeemed everywhere in our company. So can we use the plugin as a Gift Card management system? Can an employee in the restaurant set a Gift Card as redeemed via the backend without selling a woocommerce product? Thanks for your reply, David

Hi Bergsteiger,

Thank you for the question. We will explain more detail about gift card. With gift card, you only use it to pay a part of your total paid amount. You can use our plugin to create a gift card for customers in the backend and don’t have to sell any woocommerce product, yet.

Many thanks, _ Magenest Support.

The Gift Card Pro plugin is allowing the customer to submit coupon codes twice. I disable Gift Card Pro and coupons work as expected. It’s odd behavior and finally was able to replicate the steps a couple different ways.

First I add items to the cart and go to the checkout page where the “coupon code” field and “gift card” field exist in the same page. Then I am able to apply a coupon twice using these 2 methods:

1) Enter a valid code into the “coupon code” field and apply. The coupon applies as expected. Then type any string of characters into the “gift card” field and apply. The coupon will apply once again.

2) Enter a valid code into the “coupon code” field and apply. The coupon applies as expected. Then in the same “coupon code” field, type any string of characters into the “coupon code” field and apply. The coupon applies again.

When I disable Gift Card Pro, the issue goes away. Please help!!!?

Hi Uglyfrog10,

Please login into our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/107 and provide us some information such as: +) Invoice Number +) Admin role +) FTP or SSH +) Path Directory Install Store We will help you in the best way.

Sincerely, _ Magenest Support.

can i sell itunes and google play card with ur plugin thanks

Hi Ashrafit,

You can completely sell itunes and google play card with our plugin. Thank you for the question. Hope you will love our Gift Card.

Best regards, _Magenest Support.

Ok so I just had a terrible customer support chat on the magenest site regarding the fact the there was a major update, all settings are changed and yet there is no documentation!

They continued to repeat that I needed to buy support again, when all I need in fact is up to date documentation.

I really don’t understand how a plugin author would think it ok to release a major update without having the requisite documentation ready to go.

I now have an inoperable plugin which I cannot roll back to the last version as it’s not compatible with WooCommerce’s update.

You’ve left your customers hanging in the wind here.

Big fail Magenest.

Hi TimbreDesign,

Sorry for the delay in getting back to you. We have considered everything that you recommend. As you know, it happened not as we expected. Please login into our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/107 and provide us some information such as: +) Invoice Number +) Admin role +) FTP or SSH +) Path Directory Install Store. We would be very glad to help you. Hopefully, you can sympathy with us.

Many thanks, _Magenest Support.

Hi Just purchased the Woo Gift Card and have come up again some problems. Firstly when you go to the User Guide for the instructions for the set up, it does not exist which makes the set up hard to do. Then when you set up the card to do the custom price range for the card on the front end it comes up with problem which looks like the code is not working, which could be a problem quickly looking at it with the latest update to Woocommerce 3.0 and above that it is not working. Thirdly I cannot get the SEND TO FRIEND, EMAIL ADDRESS, MESSAGE and SCHEDULED SEND DATE to appear on the CUSTOM PRICE but it will appear on the FIXED PRICE but on the FIXED PRICE the product image does not appear but it does on the CUSTOM PRICE page so need the help especially with the User Manual

Hi Tonysgold,

Please login into our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/107 and provide us some information such as: +) Invoice Number +) Admin role +) FTP or SSH +) Path Directory Install Store We will help you in the best way.

Best regards, _Magenest Support.

Hi, I’m interested but it seems there are some issues to fix before. Can you update us when they are fixed? Moreover, on the demo website the shortcode with [magenest_giftcard] not works, so cannot test it. Then a pre-sale question: PDF/Email to the receiver of the gift start directly after the customer places the order? Or only after payment? I don’t like that someone receives a gift card not already paid…. Thanks

Hi Magnaromagna,

Thank you for the question. We can answer your query that PDF or Email will be sent to receiver after completed payment. About short-code item: if you have any problem relative with, you can fix it for you anytime.

Best regards, _Magenest Support.

Hi, maybe I was not clear: YOUR demo has an issue, the shortcode not works. If I go on demo page, and then click on Gift section, it shows only shortcode but not the script working.

Please contact us via email :mylh@magenest.com. We will answer all questions. Thank you!

Meijo

Meijo Purchased

I have been using this plugin with no problems for the past 2 years, With the latest Wordpress upgrade the plugin stopped generating giftcards after the Woocomerce sale. I updated the plugin to the latest version and it works but now I lost the custom pdf I had created and now it sends a generic image with some social media links that cannot be customized. How can I restore my custom email design? I have the “attach the pdf gift card” option selected but it does not work. There is no documentation for this update.

Hi Meijo,

We really regret to inform that your support ticket has been out of date. Because the maximum of duration has only 1 year. We won’t take the responsibility with any issue over 1 year. Hopefully you can sympathy with us.

Best regards, _Magenest Support.

Meijo

Meijo Purchased

Unfortunately I cannot sympathize with you as you are not been very helpful. This issue is related to an update you released with no documentation and with mayor changes that alter the current functionality of the plugin. I’m not asking for you to fix my problem, I only want some documentation about the new features and changes on the current update so I can fix it myself or at least try. And just as a suggestion instead of dismissing the issue because it’s an old purchase, you could at least suggest some alternative even if it’s paid support. That’s not smart customer service. Really terrible release strategy.

Hi Meijo,

We are really sorry about the document and the updated version. We will update and send you as soon as possible. Please give us your email in below.

Best regards, _Magenest Support.

Hi, I’ve a pre-sale question :

- can points be awarded with the comma? For example 100€ is equivalent to 3.3 points or 250€ is equivalent to 5.2 points and so on

thanks

Hi Emiliano1991,

Our plugin does not support this feature that reward point. However, we customize it if you want. Thank you for contacting us and we are always happy to help you.

Best regards, _ Magenest Support.

Hello, this plugin slows down the shop extremely. This must be due to very bad code quality. Once disabling the plugin everything is back to normal. Please give me a refund for the order (Purchase code: 15bc1f33-d62a-4195-8f20-6fb7df049785). Thanks, Jonas from WEDER & NOCH

Hi Wedernoh,

I am sorry for the problem you are facing. However, this issue maybe caused by conflict between our extension and your other extensions or theme. In these case, the responsibility is not only belong to us. I can see that you are angry, but I appreciate if you can give me a chance to consider your problem and fix it if possible. In addition, according to our refund policy, we only accept refund request in case we can not solve the problem you facing. So, please send us the admin account and ftp detail, our devs will fix it for you as fast as possible.

I am looking forward to hearing from you. Thank you. The Mageneset Support Team.

Your plugin advertises itself as very easy to use and set-up with many “templates” for emails and pricing. There is no documentation provided for set-up. Your “email template” does not actually provide a preview of the changes you make even if you save them and your video tutorial does not look anything like the current version you have and upon further inquiry it is 2 years old. I would like a refund. Your advertisement of your plugin is extremely misleading and I am not at all happy with it.

Hi CCBakingCo,

We are very regret about the past happened. You will update document as soon as possible for you to read. Therefore, we send you a video tutorial about Gift Card: https://www.youtube.com/watch?v=baoTdRSkNAk&t=154s and update the new version via codecanyo.net. Thank you for contacting us.

Best regards, _Magenest Support.

That video is in no way helpful. That is the video that I had already watched and it does not look like the current version I just paid for. For one thing, it does not reflect how your plugin currently looks in the settings. Whatever updates you have made have not been reflected in your video. There have been several complaints from other people recently about there being no documentation and it being hard to set-up. Your email templates do not work properly. This is not what I paid for. I want a refund as I previously stated. I would never have bought it if you had advertised your plugin correctly.

Hi CCBakingCo,

It is the updated user guide for Gift Card Pro: http://www.confluence.izysync.com/display/DOC/Ultimate+Gift+Card+Pro+User+Guide. We send you to reference detail. Hopefully you can sympathy with us about the delay.

Thanks, _The Magenest Support Team

Hi, I entered a question through your support page and it will no longer let me back in to check your response—the captcha seems to be glitching.

I want to disable the “send on a scheduled date” feature… how do I hide this? I would like the gift card to be sent immediately upon purchase.

Thanks! Meg

Hi MegFarrington,

Maybe you have some trouble in logging into our support portal. And you can hide “send on a scheduled date” feature by clicking file.css and add code line: #giftcard-schedule-send-date{ display: none! important; } When you don’t set up schedule-send-date, gift-card will be sent dependently on order status before installing and after sending card successfully: on hold- on hold, processing- processing. Thank you for the question!

Best regards, _The Magenest Support Team.

Awesome, thanks!

Is it possible that this plugin will work with WC 3.1.2? Thanks.

Hi Midsussexwebsites,

Our gift card runs wonderfully with woocommerce 3.1.2 and 3.1.x. Thank you for the question.

Best regards, _ The Magenest Support Team.

Hi, will this work for restaurants who want to sell gift cards online but for offline use or it is only for e-commerce use?

Hi Rgegeo,

You can apply to purchase gift card online from the restaurant and take this gift card to check-in offline with condition that restaurant installed e-commerce system such as: woocommerce or wordpress and gift card certainly. It is one of features of GC pro. Do you have any question? Once again, thank you for contacting us and we would be very glad to help you.

Best regards, _ The Magenest Support Team.

Hello – What is the format enter price options to display in a dropdown? The range option leaves strange text on the product page. The documentation says this is possible but doesn’t give the format to create the dropdown. Thanks for the help

Hi Reddog4955,

Can try to do that: In the create gift card field, there are 3 type: fixed price, customer price and select price. You can choose ‘Select price’ and set price format as 100;120;150;250. Then it will appear a dropdown box to choose. And If you still have any problem, please contact us via support portal. Please login into our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/107 and provide us some information such as: (+) Invoice Number (+) Admin role (+) FTP or SSH (+) Path Directory Install Store. We will help you in the best way.

Best regards, _ The Magenest Support Team.

I have emailed months ago with your plug-in causing problems with my site. When activated it throws a bunch of junk code on all my pages. When I deactivate it, the junk code disappears.

I would appreciate a prompt resolution to this issue, as I’ve been patient with this issue – but am running out of patience.

Thank you,

James Elam

Here is the error code:

Home/Shop/Gift Cards/Steotwawki $500 E-Gift Card Shop deprecated since version 3.1.2! Use woocommerce_product_get_price instead. in /hsphere/local/home/aaalsi6/steotwawki.com/wordpress/wp-includes/functions.php on line 3831 Notice: id was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/themes/layerswp/single-product.php’), post_class, get_post_class, apply_filters(‘post_class’), WP_Hook->apply_filters, call_user_func_array, wc_product_post_class, WC_Product->is_purchasable, WC_Product->get_price, WC_Data->get_prop, apply_filters(‘woocommerce_product_get_price’), WP_Hook->apply_filters, call_user_func_array, WC_Deprecated_Hooks->maybe_handle_deprecated_hook, WC_Deprecated_Filter_Hooks->handle_deprecated_hook, WC_Deprecated_Filter_Hooks->trigger_hook, apply_filters_ref_array, WP_Hook->apply_filters, call_user_func_array, Magenest_Giftcard_Product->get_giftcard_price, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /hsphere/local/home/aaalsi6/steotwawki.com/wordpress/wp-includes/functions.php on line 4139 class=”content-main product post-1872 type-product status-publish has-post-thumbnail product_cat-gift-cards container first instock virtual purchasable product-type-simple”>

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