Magenest

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299 comments found.

The buyer’s options part on the front end will not show up? See no setting activating it under WooCommerce/Settings/Gift Cards. See no solution under documentation nor YouTube tutorial of 2015. Solution?

Hi Markhill0777,

Thank you for contacting us, we would be glad to help you! In order to support you better, please create a support portal in service desk http://servicedesk.izysync.com/servicedesk/customer/portal/10 and give us your information about URL, admin role. Our developers will help you solve the problems quickly. Thank you very much!

Best regards, _ The Magenest Support Team.

Hey, I’m having an issue where if a user has multiple giftcards in their cart it will only create a giftcard for the first one in the cart.

Hi Jamesmakan,

Thank you for contacting us, we would be glad to help you! Can you add skype of Mrs.Daisy (live:duyennt_18) and give her your Invoice number to know more about support ticket.

Best regards, _ The Magenest Support Team.

Hello,

We are currently having problems with the WooCommerce Gift Card plugin on checkout. I have created a gift card product and have set it up.

However, when we try to checkout with the gift card inside the cart, the page will refresh and a blank error notification will appear at the top of the screen. I have tried using PayPal and credit card, and both cause the same error.

Hi YaymeGifts,

Thank you for contacting us, we would be glad to help you! In order to support you better, please create a support portal in service desk http://servicedesk.izysync.com/servicedesk/customer/portal/10 and give us your information about - Your URL, admin role - FTP access.

Our developers will help you solve the problems quickly. And we want you understand that your information will be secure and only used for supporting you!

Thank you very much and we hope hearing from you soon!

Best regards, _ The Magenest Support Team.

Hi, can you tell me how to adjust the ‘scheduled send date’ section on the Gift card plugin? I also do not have the same featchers on my download as your tutorial? Cheers

Hi Workzbike,

Thank you for contacting us, we would be glad to help you! When customer buy 1 gift card and choosen date send gift card and status order like status setting in woocommerce/setting/GiftCards, to the selected date giftcard will be send

Best regards, _ The Magenest Support Team.

Hello! Before buying your plugin I would like to know is it possible to hide a price on gift card. I would like just to write “Gift card for one 60minutes massage”.

Thank you in advance! Elo

Hi Elo,

Thank you for your interest in our plugin. Our devs confirmed that it is possible to hide price on gift card. If you have any other question, please let me know.

Thanks. Magenest Support Team.

I just purchased Gift Card Pro and under the title GIFT CARD SEND FRIEND OPTION in settings there are no EMAIL SUBJECT or EMAIL CONTENT fields to fill in as shown on your video. Please advise. Thanks

Hi Bookcraftsupply,

These 2 features are new feature at 3.0 version. The video is old version, our marketing staff has not yet changed that video. You can read more in our document to setting this plugin. If you still have any problems, please do not hesitate contacting us!

Best regards, _ The Magenest Support Team.

Hi, Pre-sale question

can i use only Custom Price and Message?

my client wants to integrate it in her website and create personalised vouchers herself.

Hi Hansp,

Yes, you can use only Custom Price and Message, our developers will estimate cost for customization. If you have any questions, please don’t hesitate contacting us!

Best regards, _ The Magenest Support Team.

Before I purchase, Can you tell me if once purchased a recipient automatically sent an e-gift card, this will give them a code they can add into a gift card widget on check out?

Hi Natking,

Yes, for example: if the cart contains three (3) t-shirts and $20 each item => total price = $60, when customer apply a code of the gift card cost $10 successfully => total price in cart is $50

Best regards, _ The Magenest Support Team.

jessfelt

jessfelt Purchased

Wasn’t this just $19? Why the price change?

jessfelt

jessfelt Purchased

I was going to purchase your plugin when it was $19, but now that it’s $29 I’m considering purchasing codemypain’s plugin for their Woocommerce gift card instead. Why the price increase?

Hello, Thank you for your purchasing our extension. The $19 is promotion price.

jessfelt

jessfelt Purchased

I don’t appreciate the abrupt price change.

I am trying to find where to enter the expiry date in general for my gift certificates. They all say December 31, 2017. Not good for new purchases. I am using Wordpress, please let me know where to find this. Thanks! Robyn

Hi Porteengear,

When you create a giftcard (product/add new) you can see it https://imgur.com/TDllzpD

Best regards, _ The Magenest Support Team.

Hello,

I seem to be having a lot of issues with the plugin.

When I create a product and click on “gift card”, it automatically makes it also a “virtual” product. So the item cannot be added to the cart and purchased. Also, the email with the attached PDF arrives 10 hours later and it doesn’t look good. Can the font be changed? The colour of the font? (for value and the message). I can’t set the values of the card as you wrote in instructions also. I can provide you with screenshots of the problems. Please contact me on my email: tempion33@gmail.com

Hi Tamaramaiden,

Thank you for contacting us! We contact you via email, please check it and reply us!

Best regards, _ The Magenest Support Team.

Can the card be used as a woocommerce coupon?

Hi Bobinfrance,

Code of the gift card can be used as example: if the cart contains three (3) t-shirts and $20 each item => total price = $60, when customer apply a code of the gift card cost $10 successfully => total price in cart is $50

Best regards, _ The Magenest Support Team.

jessfelt

jessfelt Purchased

The date picker doesn’t appear correctly: https://carlsonfit.com/shop/gift-card/

Please advise.

Hi Jessfelt,

Thank you for contacting us! Can you show more detail about your issues for us, then our developers will consider your issues quickly. In order to support you in the best way. You can create a support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/10

Best regards, _ The Magenest Support Team.

We are sorry the correct portal is http://servicedesk.izysync.com/servicedesk/customer/portal/107

Best regards, _ The Magenest Support Team.

Hi, I am having an issue where if a user has multiple gift-cards in their cart, it will only create a gift-card for the first one in the cart. Can customers add multiple gift-cards at a same cart ?

Hi FormalFriday,

We are sorry for this problems! You should create a support portal http://servicedesk.izysync.com/servicedesk/customer/portal/107 then our developers will solve your problems quickly!

Best regards, _ The Magenest Support Team.

aethonmtl

aethonmtl Purchased

Hey man… your plugin looks great.. however, I can’t seem to make it work like your example :)

I entered a new gift card and I can’t view it… it has no URL and I’m not sure what to do.

aethonmtl

aethonmtl Purchased

Should I open a support ticket at that site izysync.com? Create a new account?

Hi Aethonmtl,

Please contact with us via servicedesk as soon as possible. Our developer will update you the lastest version.

Best regards, _ The Magenest Support Team.

Hello,

i have an issue with ultimate gift card plugin. Email with gift card would not send automatically after purchase. When payment is done – yes, there is a way to push sending from CMS.

Email to recipient is enabled http://prntscr.com/hahewm Customer’s invoice newsletter is somehow disabled and can’t find where to enable it, if it is causing from automatic gift card sending http://prntscr.com/hahgim

Website http://nohorror.com/cello/produktas/dovanu-kuponas/

Please, let me know if you could help. Thanks

Hi Lengvaz.

Thank you for contacting us. Please set permission 777 for folder woocommerce-giftcard/export

If it still have some issues, please send us your information about URL, FTP Admin role (username/ password) via support portal http://servicedesk.izysync.com/servicedesk/customer/portal/107

Best regards, _ The Magenest Support Team.

konmanos

konmanos Purchased

I have received an update to the CodeCanyon Woo Gift Card Pro – can you please let me know what the update fixes and or resolves. Is there a patch document that explains the update – to WooCommerce Gift Card Pro?

Hi Konmanos,

In the new version, it can allow the administrator view the gift card before it is sent, in order to help you easy to edit the gift card like you want. This version is also compatible with the latest WooCommerce version.

Because we have updated recently, so the document will be available soon.

Best regards, _ The Magenest Support Team.

konmanos

konmanos Purchased

Thank you – Just wondering if that is the only new feature, or are there any bug improvements? I assume that if I opt to allow the gift certificate to be created and sent immediately – without me checking- this is an option?

Hi,

I just purchased your plugin but when activate don my website it is slowing down the speed of the whole site. I saw in review comments that this has been an issue for some people before.

Would you have a solution?

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