oraksoft

oraksoft supports this item

Supported

100 comments found.

Hi, I’m using your plugin for a while now and I’ve observed that it doesn’t work good together with the WP Super Cache plugin. Once the caching is enabled, the cart total does not add up, until you refresh the page.

Quite annoying I have to say. I had to turn off cache on my archives and products pages, but that slows down my site.

Any ideas why this is happening?

Hello,

Can you please send a support email with your website credentials. :)

Thank you.

Setup plugin for client, but it doesn’t work with WooCommerce WooCart Pro 2.4.0 by Festi-Team. The Ajax feature causes the WooCart Pro popup to fail. Tried the alternative method on and then off, both ways it still causes the WooCart Pro to fail. We simply deleted and moved on. $14 wasted by the client.

Hello,

We can confirm that our plugin work with WooCart Pro. Just email us from the account you’ve used to purchase the plugin and we will check and if needed, we will fix/configure it for you.

Thank you.

We have added the plugin and the animation takes around 4 seconds before working and also the cart icon in the menu doesn’t update to show there are items in there? Is there something we need to do to make this work and also is there a way to speed up the start of the animation?

Hello,

Our support will answer to your email in a day. :)

Thank you.

I sent two emails but haven’t had a response. Do you know if you received them?

Hello,

Our support will answer to your email in a day. :)

Thank you.

SM5K

SM5K Purchased

Hello, i wrote a support ticket to you one week ago and got now answer yet. Would be great getting some help because much things don´t work for me. Thx a lot.

Hello,

We’ve answered your latest email. :)

Thank you.

SM5K

SM5K Purchased

A MAJOR Problem is the loading time of the animation and updating the cart. It takes around 5 Seconds some times. Any idea on how i could speed up the process? Thx a lot and looking forward to a fast answer.

SM5K

SM5K Purchased

So i sent credentials now via e-mail and looking forward to your amazing work…..

SM5K

SM5K Purchased

After waiting and a lot of e-mails the workers of oraksoft did a real awsome job and did a presonal support that was over any expectations. They Nailed the problems which were not simple and due to my special kind of modifications. I can recommend that plugin to anyone who want to improof his woocommerce with this great feature combination! Worth every penny. Thx a lot guys from Oraksoft!

Thank you. :)

Hi, I have the same problem with your plugin. From the single product page, when I try to buy (click on the product), the fly to cart make the movement, but the cart does not receive the product. Could you help?

Hello,

Just email us some temporary credentials and we will take a look and configure it for you. :)

Thank you.

Hi There. Getting a couple issues – getting console log: Uncaught TypeError: Cannot read property ‘top’ of undefined at LetsFly (orakatc.js?ver=6cc23613233dd1d484983b4808e78cfc:138) at Object.<anonymous> (orakatc.js?ver=6cc23613233dd1d484983b4808e78cfc:96) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at y (jquery.js?ver=1.12.4:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

on add to cart when there is no product image on single product page.

Second: when clicking add to cart on a single product page that has an image, no errors but it either adds the wrong product or no product to the cart and flashes quite a bit. It only seems to work in a loop view now. This only seemed to happen after upgrading woocommerce to 3 etc. If I disable the plugin, it will add the correct product to the cart.

I’ve used the messaging tool to message you through email. Please let me know if you have received it.

Any word on this? thanks! Unless I sent to the wrong email? I used envato contact form under oraksoft.

Hello,

There are no emails received from your username. Please use the support tab to contact us. :)

Thank you.

The plugin works fine on my local environment but when I added to staging site it takes about 5 seconds for the item to actually be added to cart, which will not work for our needs. Please help!

Hi,

We’ve seen your email, will check and reply ASAP. :)

Thank you.

hi, it does not worked with variation still. But in my case i put “add to cart” button (for variation) to the product archive (to the shop page) in single variation product page it is worked fine, but in the archive product it does not worked, just see: http://cc12450-wordpress.tw1.ru/

Hi,

Please use the account you’ve used to purchase the plugin, so you can get the appropriate support. :)

Thank you.

Hi, will this plugin allow us to add additional “add to cart” buttons, for example, in custom places on the product page? Or is it only used to improve the standard existing add to cart button? Thank you!

Hi,

The plugin improves the overall UX on the existing buttons. :)

Thank you.

Is it compatible with pixelyoursite plugin which is fires the add to cart pixel whenever someone click add to cart button?

Hi,

Please email us your website credentials and we will test and let you know for sure before you buy. :)

Thank you.

Hi.Can I translate admin section(Does your plugin has Poedit file)? Does your Plugin work in RTL direction?

Hi,

Yes you can translate it.

Yes but it depends on your settings.

Thank you.

Hey, The plugin does not worked on my single product page. When I click to add to cart button, there are nothing changed. Once I click add to cart button in single product page, I can’t to click add to cart button in relate products too. Also plugin is take my site slower. And I have sending email to support for about this problem 5 days ago, but no any answers. Someone help me, How can I fix them. Now I have deactivate this plugin and waiting for delete them, if I don’t get any answer that as how to fix. Thank you in advance!

Hello,

Please email us directly at oraksoftware@gmail.com with the issue and some credentials to login and check and we’ll do the rest.

Thank you.

The plugin is not working with porto theme, and the ajax add to cart is not scrolling me up, any idea where is the problem, ? please check my website link cottonileg.com

Thanks,

Hello,

Would you mind sending this as a support email with some WP credentials, so we can check and let you know?

Thank you.

Good afternoon. I really need your help. I wrote to you earlier. I bought a plugin from you, but it does not work. The client swears, it was necessary to disconnect it for a while from the site. Very strongly inhibits the flight of goods, press the button to buy and 5 seconds it does not fly or does not fly at all. On page 1 of the product does not fly at all. Here’s the site http://www.banzay.kh.ua/ Purchase code: 3812fc97-e345-4fbe-89ec-2aeb0d2bd2b9

Good afternoon. Thanks for the answer. I want to clarify, I need to send you a username and password from the site. Correctly?

Hi,

Yes, that would be enough. :)

Thank you.

Good afternoon. You watched why your plugin does not work on the site? I gave you access to the site 10 days ago. Thank you

adwest

adwest Purchased

Hi. I’ve sent you email and also credentials to support form. No answer :( Please reply

Would you mind emailing us directly at oraksoftware@gmail.com

adwest

adwest Purchased

I already did it!! And waiting for a reply!!! Are you ok? Sending again…......

Hello,

Checked and configured. Please check.

Thank you.

I have sent numerous emails to your regarding issues with your product and haven’t had a reply. Should I assume you’re not going to support this product and request a refund since it does not work or how should I proceed?

Hello,

We have checked your email and replied.

Thank you.

When was the reply sent and from whom as we are not seeing anything in our inbox or spam folders.

Would you mind emailing us directly at oraksoftware@gmail.com

mahi38

mahi38 Purchased

Hi, I’ve written to oraksoftware@gmail.com to report on broken plugin since the upgrade of WooCommerce version 3.2.6 to version 3.3.x . But no reply from you since February 2018 ?! Can you please answer to the mails and fix the issue with the plugin ? You have all the site credentials in the separate mail sent to oraksoftware@gmail.com. Thanks a lot for keeping up the good work

Hi Sirs,

I would like to make a presale question:

Is your plugin compatible with Woocommerce Product Add-ons & Xadapter Dynamic Pricing & Discounts?

Thank You in advance.

Best regards, Nick

Hi,

Yes, you shouldn’t have issues. If you are having trouble configuring the plugin – just let us know in the email and we’ll happily configure it for you.

Thank you.

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