MonsArt

MonsArt supports this item

Supported

This author's response time can be up to 1 business day.

133 comments found.

Hello, I sent a question a whole day and I still have no answer. While I have another question.

How do I automatically acknowledge the payment made by deposit / transfer, paypal or pagseguro? I have no problem with this with the standard woocommerce emails.

How to solve this?

Hello dear customer! With our template there is no way to acknowledge the payment made yet.. we are working on updates and will integrate it in future..

Thanks

what??

Why did not you mention it in item details?

Why do that. Make wasting time and money. What is the interest in a pluguim that will make me lose features.

Say this is a joke.

dear customer we are ready to do a refund for you! just send us a refund request… We are working on our update and time by time everything will be solved and integrated..

Thanks

orisorin

orisorin Purchased

Hello Monsart,

I just bought your plugin. Is there any way to translate it to Dutch?

Kind regards,

Maria James

Hello dear customer.. Our plugin does not support multilangual functionality for now, but send us texts in Dutch and we will translate it for you and send a special package to you! Send texts to support@monsart.net with your purchase code, please..

Thank, MonsArt

Hi, the plugin works great, but… some days ago I had to deactivate all plugins and I realized that all customizations disappeared (text, logos, images). Is it a bug but this is the way your plugin works? I want to know the solution for this because our webshop is on test server now and if we migrate it to the final server in two week we will need to recreate all customizations again.

Hello dear customer.. You are right after deactivating an then activating it will be a problem with saved settings.. But will not be a problem when transferring site from one domain to another..

Thanks, MonsArt

designr1

designr1 Purchased

Hi, I am using the option Order #3. The template looks great except for the “Bill to” and “Ship to”. The Bill To takes up 80% of the width so the Ship To has very little space and the ship to address is forced to wrap after 10 characters. In the demo they take up 50% each. Any suggestions on how to fix this?

Hello Dear customer, we are sorry for our late response.. It is because of our very big traffic of work..

Could you tell us on which email provider you are testing ? please send us an email to support@monsart.net and forward the email if possible.. we will solve and send it back..

Thanks

Hello, after installation its looks like this: https://pl.vc/7v8xi

I cant active or costomized it. So what should i do?

Hello dear customer.. it seems our plugin gives an error because of another plugin.. Could you deactivate all other plugins and check if it gives the same error? please contact us with support@monsart.net if have problems..

Thanks

aspkom

aspkom Purchased

Do I have to buy one More time Support to have again your Help ?? Couse I did 2 time Support Ticket and no one aswerd me yet !!

Hello dear customer.. Could you tel us what question you have? We are sorry if we missed your previous request.. No need to buy another support! we are here to support you anytime.. Last 2 weeks our support team is very busy, but will get back to you very soon!

Please send us an email to support@monsart.net with the subject URGENT WCEC-PRO

Thanks

I have a pre sale questions if you can help us please

We want to add {customer_name} to the email body at the start so for example it will appear to the customer as Hi Danny. Is this possible with your plugin?

Thank you

Hello dear customer! Sure our templates support customer name option!

Thanks, MonsArt

Hi there,

how are you? I hope good.

I would like to work on my email system just like following request:

1) removing SKU, 2) including variables of product selection, 3) change the fixed sentence “your order is” in “your project is”, 4) change the fixed sentence “Here’s what you ordered” in “Here’s what you projected”, 5) change the fixed color “red” in ”#151B54”, 6) remove social icons.

www.newerapoint.it

ty in advance Stefano

hello dear customer! Thanks for contacting us.. We will do all your changes with love! Please send us an email with the same request to support@monsart.net so we will open a support ticket and do your requests..

Best, MonsaArt

orisorin

orisorin Purchased

Dear Monsart,

It’s been 5 days since our last contact! Could you please send me back the correct files or at least inform me about how long it will take to resolve all issues.

orisorin

orisorin Purchased

Still waiting on your reply ….

Hello dear customer! Sorry to hear you didn’t get an email.. Please send us an email with replying the same email we have conversation and we will resend it during 18 hours..

Thanks

This started out great. I thought. Since our last contact on March 22, After five days of no response(at that moment your plugin didn’t worked at all anymore) I contacted you again. Luckily I got it when a response within a day. I would be working and receiving a correct version of your plugin.

March 24, Unfortunately still not received a working and correct version of your plugin. Didn’t received any mail where you could let me know that it would take longer to resolve issues (one way to approach your customers in the right way i think) instead of let them hanging.

Again I had to reach out to you with the same (and now annoying) question. When can I expect a working and correct version of your plugin?

Then…..

March 27, 3 days after receiving a response from you, asking me to reply, and you will get back with me in 18 hours with a working and correct version of your plugin ????

Sorry to say guys, but my confidence in you as a company and your products are gone. I will be awaiting your answer purely to see how and if you are really going to solve this.

I hope to get an answer from you that’s reasonable (actually a working and correct version of your plugin)

A very disappointed customer

Dear Team,

i requested a refund but i didn’t receive any feedback from Envato. (no email, no money)

Can you please help me?

Thank you in advance for you kind support!

B.R.

Tamas

Hello dear customer! we accepted your refund request.. please let us know if you don’t get any information during 24 hours..

Thanks, MonsArt Team

Hi sir/mdm,

I tried toupload your file through the upload new plugin panel. But it seems like it didn’t success. The screen display : 504 Gateway Time-out nginx Is it not compatible or what?

Hello dear customer! It seems problem is from the server time.. Please unzip the plugin and upload it to /plugins directory and then activate it.. It will work for sure..

Thanks, MonsArt

Hello!

I notice you have this note on your Email Customizer PRO:

Please note: This plugin currently works only with all of types of WooCommerce default Order emails. All types of emails like Forgot Password, User Registration etc will be available until the end of January of 2017.

Since we past Jan 2017, Is it safe to assume that these other email types are now part of the offering for this plugin? I am hoping the answer is yes as I am very interested in your product.

Thanks!

Hello dear customer!

Honestly I can not answer “Yes” yet.. because of a very big support tickets amounts we couldn’t finish it..

You can subscribe to our newsletter on monsart.net and we will let you know when new release done..

Thanks..

Thank you for the reply! Do you have a new target completion date for other mail types?

Hi there, this plugin looks like exactly what I need. Just a few questions before I purchase. Once installed does the plugin override the existing email templates already created in Woo commerce that I have already set up? Is there anything else (coding etc) that would need to be amended for the plugin to work? Basically is it as simple as install and ‘go’?

Many thanks in advance

Hi there! thanks for being interested in our product! we are happy to let you know that yes it is easy to use and no need to write any code.. We will code it for you if needed..

If you activate one of our templates it will overwrite woocommerce standard emails..

Thanks, MonsArt

by
by
by
by
by
by