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145 comments found.

star09

star09 Purchased

Hi

Would like to trigger when order fails ?

but there is no such event ?

How to trigger Failed Order Mail ?

Thanks

Hi!

You can set order status change event and select “failed” and/or “cancelled” status.

Kirill

star09

star09 Purchased

Thanks a lot :)

SOLVED IT :)

Great, glad to help :)

Kirill

asiamvp

asiamvp Purchased

This comment is currently being reviewed.

Hi guys,

I am having a problem with my email not including the order summary table. I’ve included it in the body of the email with {order_items_table} but it never appears. All other WooCommerce emails include the table. Did I miss something?

Cheers.

Hi!

Please submit a support ticket to us with temporary login credentials, so we could look into your setup.

Kirill

clblog

clblog Purchased

Hi, I really like your plugin. I’ve been using it for a few months now and managed to make amazing automation of my emails to clients.

Here is my problem now, that I hope you may be able to assist with: I am sending an email to each customer when they make a new order. For this email I want to have 3 different versions, with each new customer randomly receiving one of the versions. The randomness is not so important as long as the 3 versions are evenly spread.

Can you advice how anything like this may be achieved?

I though about something like basing it on the day of the month: 1-10 receives version 1, 11-20 receives version 2 , 21-30 receives version 3. but I can not figure out if this is possible with the plugin.

Second question: The “Customer Meta” condition has quite complicated functionality in terms if rules and I would probably be able to put something together there with “begins with” rule, but how can I see all the “meta field keys” that are available for use? When I click it I do not see any suggestions.

Thank you

Hi!

Thank you for reaching out!

I’m afraid it’s not yet possible out of the box to configure such random emails sending. It may be possible if you add some meta to order with custom code, and then add the check for that specific meta. Or alternatively – to avoid touching the core code you can use “rp_wcec_custom_macros” filter to define custom macro, which you can configure to give out random value every time – so even though you will have one email, it may have some part(s) to be random.

As for your question on meta keys – unfortunately it’s not showing any options to chose from, because meta data may be set differently for each object, so you need to know that key to set it.

Kirill

I use Pretty Emails for configuring the looks of the mails sent from WooCommerce. Will your plugin use the same template so the mails looks the same as my current mails sent to my customers?

Hi!

Our plugin can use default WooCommerce hooks for emails, so default styles are also used, unless those were changed by Decorator plugin (Decorator – WooCommerce Email Customizer).

In your case it’s hard to say whether or not it’ll work correctly with styles created by Pretty Emails – depends on how it is implemented in this plugin.

Kirill

Awesome thank you.

You’re welcome – let me know if I can help you with anything else.

Kirill

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