I’ve bought the plugin and here is my experience after the installation:
After dozens of test emails and the whole evening spent, that’s what I have:
1. The plugin is sending the message only once for 1 email, the message won’t be sent to the same email for the second and further orders. Emails must be different in orders. I can’t see any logic in that. Perhaps the client orders twice for the same email and I want 2 triggers come to him… He will only get one trigger…. Maybe a bug?
2. At the moment New Order Event is working for me, Payment Complete Event is not working at all, not even if I send it at once without schedule.
3. The main problem is that scheduled messages are not being sent at all, although I see them scheduled in logs. That’s very important for me and I need quick support for that issue.
I’ve opened the support ticket and am waiting for the author’s help. I’ll post here the results and how quickly the support will help as I see in comments there were problems.
Thank you for reaching out – we’ll need to check your setup to find out what could be wrong there. Let’s continue this in your ticket.
I’ve sent you the access to admin, did you get it?
Yes, thank you – I can see that you’ve sent the access. We will update you as soon as possible.
Is it possible to add additional order meta to the custom emails? I am using another plugin that customizes WooCommerce checkout adding extra fields, these then get added to the orders as order meta values. I need to create custom emails extracting some of the meta values, but not all. For example, one extra field is Date of Birth, which is added in the order as a custom field named date_of_birth, I need the value entered here to show in an custom email.
It is possible to add custom macros to the current macros list, and also provide your own values for that, and it can be any order’s meta value, or all of those value you’d like to add at once.
Hi, pre-sales question:
Does this plugin also let you edit the design of e-mails? I don’t see any screenshots of that. Does it let you add social links in the foot, for example?
Will it let you all of the static texts?
I am not very experienced with woocommerce e-mails, so for me it is super important that you have good support.
And what is your refund policy? I know what I want to achieve but I’m having a really hard time determining which plugin will get the job done. I’m afraid of making a wrong purchase.
It is possible to change the design of email template with our other (free) plugin available on WordPress.org – Decorator – WooCommerce Email Customizer.
We’re following Envato refund policy – you can read it here.
Ah it looks like local laws apply as well, correct? That means I have a 14 days to get for a refund, no questions asked, as per Dutch law. If that is the case I will buy this right now, without a second thought.
I’m also seeing lots of negative comments about slow support.. That’s not good for me. Why is support so slow? Are you understaffed atm or is support just not a huge priority?
Yes, as per Envato policy, local laws should also apply.
As for whether or not the support is “slow” – that actually depends on the expectations of users. Our usual update time is within 24 hours (but it may vary depending on the complexity of tasks), which usually fine for the most of users, but some expect to see chat-like responses (which is not possible with our amount of requests). Also, we don’t work on weekends, and not everyone accepts that as well.
I put the ticket about the problem that the plugin is not sending scheduled emails 8 days ago, sent them access… Unfortunately the support still hasn’t solved it and have no news from them although I let them know that I urgently need to make the plugin work. If I have no answer till Monday unfortunately I will have to request the refund and leave a negative feedback. I just want to warn everybody that the support is not quick at all if you are going to order that plugin. Just know that if you have any problems you can wait long, long time.
I see that we communicated with you regarding various issues in the ticket, and some of those were just setup-specific and solved.
But the last one is quite complex and required thorough research with both FTP and WP access needed. So if you don’t receive updates, it usually just means that the work on your issue is in progress. I’m sorry that you had to wait for a few days, but please keep in mind that not all issues may be solved quickly.
Now I can say that the issue is server-related, and our plugin is only affected by that, not causes that (more details in the ticket).
I can assume that the problem was on my side, though the support was actually not flash-like (it took them app. 1 week to look into my problem, a couple of days for smaller issues). Eventually I’ve given a 5 stars review to that plugin.
Thank you for your feedback! And be sure that we’ll do our best to improve our response times in the future.
Thanks a lot for your help!
Hello team, can the email be sent to custom wordpress roles ? I use a marketplace theme and which creates its own custom roles. Will your plugin be able to configure emails to users belonging to customised wordpress roles?
Yes, it is possible – if those rules are created correctly, you will just need to configure the role-based condition.
Ok, let us know if we can help you with anything else.
1.) Is it possible to disable the default messages from Woocoommerce and replace them with your own generated with this plug-in?
Yes, it should be possible, if you setup all the triggers in a similar way.
It is possible to create a follow-up sequence? For instance, a client bought X product, after that client receive 1 email today, 1 email in 5 days and another email in 10 days.
Yes, it is possible to configure that – you will just need 3 triggers and 3 emails to configure. Feel free to submit a support ticket to us if you need any help in setting this up.
Hi, Just a quick one. Looking to buy this, I have been playing around with your demo but emails weren’t reaching me, is this normal for the demo? Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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