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157 comments found.

Hi

Would like to trigger when order fails ?

but there is no such event ?

How to trigger Failed Order Mail ?

Thanks

Hi!

You can set order status change event and select “failed” and/or “cancelled” status.

Kirill

Thanks a lot :)

SOLVED IT :)

Great, glad to help :)

Kirill

This comment is currently being reviewed.

Hi guys,

I am having a problem with my email not including the order summary table. I’ve included it in the body of the email with {order_items_table} but it never appears. All other WooCommerce emails include the table. Did I miss something?

Cheers.

Hi!

Please submit a support ticket to us with temporary login credentials, so we could look into your setup.

Kirill

Hi, I really like your plugin. I’ve been using it for a few months now and managed to make amazing automation of my emails to clients.

Here is my problem now, that I hope you may be able to assist with: I am sending an email to each customer when they make a new order. For this email I want to have 3 different versions, with each new customer randomly receiving one of the versions. The randomness is not so important as long as the 3 versions are evenly spread.

Can you advice how anything like this may be achieved?

I though about something like basing it on the day of the month: 1-10 receives version 1, 11-20 receives version 2 , 21-30 receives version 3. but I can not figure out if this is possible with the plugin.

Second question: The “Customer Meta” condition has quite complicated functionality in terms if rules and I would probably be able to put something together there with “begins with” rule, but how can I see all the “meta field keys” that are available for use? When I click it I do not see any suggestions.

Thank you

Hi!

Thank you for reaching out!

I’m afraid it’s not yet possible out of the box to configure such random emails sending. It may be possible if you add some meta to order with custom code, and then add the check for that specific meta. Or alternatively – to avoid touching the core code you can use “rp_wcec_custom_macros” filter to define custom macro, which you can configure to give out random value every time – so even though you will have one email, it may have some part(s) to be random.

As for your question on meta keys – unfortunately it’s not showing any options to chose from, because meta data may be set differently for each object, so you need to know that key to set it.

Kirill

I use Pretty Emails for configuring the looks of the mails sent from WooCommerce. Will your plugin use the same template so the mails looks the same as my current mails sent to my customers?

You can add various conditions to be checked before the email is sent. To add such functionality you can just add some link in your emails, which will save some user meta (e.g. “unsubscibed”) after clicking and then check every email against that field before sending it. Thank you for rasing this question – we’ll look into ways to improve this in future.

Kirill

Such a feature would be awesome. Thanks you for your answers! Will be following your plugin closely…

Thank you for your feedback!

Kirill

Hi, I’ve found a plug in conflict with YITH Woocommerce wishlist. If it is active it will block the email center media button, on the edit email page and stop you being able to switch from visual to text in the tabs. Just saying in case it helps with anything. Great plug in :)

Hi!

Thank you for reporting this. We’ll try to look into it in the future. Feel free to submit a support ticket to us if you need any help.

Kirill

Hi,
Is the plugin compatible with WooCommerce 3.0?

Hi!

Unfortunately our plugin is not yet compatible with WooCommerce 3.0 (we added a message about that on the product page). Sorry for inconvenience – we’ll release the fix for this soon.

Kirill

Hi

Im pretty sure, this will have and work the way i need it to, but just to be sure – Will i be able to get a refund, if it doesnt meet my needs?

I guess the main thing im looking for, is being able to send a delayed (x days after order is completed) email to customers?

Hi!

Yes, there is such feature to send scheduled email, and it’s even possible to check conditions two times – at the time order was placed and at the time when email should be sent (e.g. cancell sending email if some condition wasn’t met).

Kirill

Is it possible to see if the customer has looked at the email? :-) If not, that could be a future upgrade

Not, it’s not yet possible. Sure, we’ll try to look into it, thanks :)

Kirill

vitexio

vitexio Purchased

Hello, it looks like I have the “other recipients” text-field blocked. Do you know what that can be?

Regards

Hi!

Please submit a support ticket to us with temporary login credentials, so we could look into your setup.

Kirill

Jolopu

Jolopu Purchased

Since I receive only sporadic response on my support ticket (I’ve been waiting for a solution for weeks) I decided to switch here, so everyone can see, how RightPress-Support works.

Since they released version 1.4 all sorts of design issues came up. I have to live with a broken design ever since which is very embarrasing also for my customers. I asked for instructions on how I could fix the design myself, since their decorator doesn’t seem to work properly and has only limited funcionality, but now answer.

Here is one example of what doesn’t work:

I use a header image which shows up in the emails but below it, the text based header shows up as well:

https://www.geistigewelt.tv/woocommerce-email-center-issue-1.jpg

How can the text header be removed?

Another one: The order details table is not 100% wide:

https://www.geistigewelt.tv/order-items-table.jpg

Can you please make it 100% or at least tell you customers how to fix this themselves.

Thank you!

I’ve been looking in your ticket history and see that you confirmed all issues to be resolved and the only one left is 100% width of table.

So you wasn’t left on your own and we helped you to resolve that issues.

As for the last one – as I said there seems to be some CSS rules in place and changing those will most probably solve this. We can’t check this because site access no longer works, so unless you update that, we can’t help.

About changed database entries – as far as I remember you were able to restore backup of old settings, so you wasn’t “stuck” with new version.

Also it is common and recommended practice to do regular backups of live site and also check for updates on staging site first – to prevent any unexpected issues affecting live site.

Kirill

Jolopu

Jolopu Purchased

Hi Kirill,

I solved the issues myself now. You can close the ticket. Apologies and discussions don’t help. What the customer needs is a working solution.

For the future please make sure to push out tested updates which won’t break a running system. And if there’s a bug, fix it soon.

Thank you!

Hi!

Glad that you were able to resolve the issue. Were you able to detect the incorrect CSS rules?

We always test our releases, but there are always possibility for issues on various setups. Of course we’re glad to help if such issues arise and we’re open for any advices how we can improve our products.

Thank you for your feedback!

Kirill

Jolopu

Jolopu Purchased

I just discovered another bug in WooCommerce Email Center 1.4: If you want to edit an email, you can only do that in visual mode. When you want to switch to text mode, nothing happens. So it’s not possible to edit the html code.

I just checked: Switching to text mode works fine in 1.3.4.

Hi!

I just checked as well – no problems with switching to text mode in 1.4. There may be some JS conflicts on your setup. If you want us to help you research that, feel free to submit a support ticket.

Kirill

Jolopu

Jolopu Purchased

Hi Kirill!   Yes, there’s a JS conflict with the WooCommerce Shop as Customer Plugin.

Hi!

Ok, thanks for the update!

Kirill

Hi,

Just checking if Birthday-coupon-email functionality has been implemented in the latest version?

Cheers, Tim

Hi Tim,

No, it’s not yet available unfortunately.

Kirill

Ok, thanks for the reply Kirill

Sure, you’re welcome.

Kirill

How long do you expect it will take, before it will be woocommerce 3 ready?

Hi!

The update is already available since the weekend (version 1.4.1).

Kirill

Great, thanks a lot :-)

Sure, no problem :)

Kirill

Hi,
When is it possible to download version 1.4.1?

Oh, I see – that means they haven’t approved 1.4.1 yet. If you don’t have automatic updates activated, please submit us a support ticket with your purchase code and we’ll send you new version.

Kirill

I don’t have support. The new version should be available by now? Can you check with Envato if there is any problem?

Do you mean your support license expired? You still have the purchase code and can submit us a ticket. Unfortunately we can’t speed up the process of approval.

Kirill

Hi! Your plugin seems to be exactly what I’m looking for but I have a quick pre-sale question: the site I’m working on is currently using the Woocommerce PDF Invoice plugin to send a pdf order review with the completed order email. If I were to install the Email Center plugin would the PDF attachments still be sent?

Hi!

That depends on the PDF Invoice plugin – do you use our plugin as well? At the moment invoices can be attached only to default WooCommerce emails.

Kirill

No, we purchased the PDF Invoice plugin from Woocommerce. Should I ask their support? Thank you!

hi, can i send trigger emails depend on product that client buy and send it after 14 days?

hi i bought your plugin and its great!! but when i try to Schedule email its not send to the email…

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