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177 comments found.

Is this plugin compatible with Woocommerce Booster shortcodes?

Hi. It is a great pity but I still bought the plugin.

Now i am missing “order statuses” in conditions. Why they are not there?

Thank you!

UPDATE: Event “satus change” enable order staus conditions.

Hi!

Yes, that’s right – not all events allow all of the conditions.

Kirill

Hey!

Pre-sales question.

I’m looking at your plugin along with another to see which has the ability to add in custom macros.

I’m using WooEvents which adds in additional meta fields to a woocommerce product to turn it from a simple product to an event.

I’m wanting to dynamicall add in the event date to the emails.

Do your macros support custom fields, or is there a way to do this?

Dave

Hi Dave,

Yes, you can add custom macros, just need to implement some code for that – please read more here.

Kirill

I haven’t really played around with your plugin long but it sure looks promising. The BLOCK option is something I really like. A question though… Is it possible to add a code in functions.php or something so you can use the CREATED BLOCKS also in post/pages? I really would like that option.

Hi there,

Thank you for your interest in our extension.

Technically that would be possible, however, we do not have a ready made solution for you to use and it would definitely require custom code to be written.

Paul

Think about this as a standard function for your extension. I think this would make it way more interesting ;)

Hi, I would like too insert the standard woocommerce email options like order details, order items, customer details, adress, etc… but there is no shortcode for it. I would like to shut off the standard templates and 100% work with your plugin, but i cannot get it working.

So it is about the standard blocks allready formatted by woocommerce, that are used in their standard emails. Like new order.

Hi!

There’s actually macros available for that, like {order_items_table} for example. It is available on Email edit page under “Macros” dropdown.

Kirill

Pre sales question

Does it support Woocommerce Subscription events? Like New Subscription, pending subscription, canceled susbcription?

Thanks!

Hi!

Unfortunately it’s not yet supported in current version.

Kirill

I have some presale questions,

Is this plugin wpml compatible? Can mails be translated into the language of order address?

And, i’d like to send a follow up email to new customers. Is there a way to only send this mail to new customers, even when they have not created a new account?

If this is possible, can i send a different follow up mail to existing customers ( with or without account) without new customers receiving 2 mails?

Hi!

We haven’t yet fully tested this with WPML, but by our experience most probably it’ll be compatible.

As for sending various emails – please note that any email should be triggered somehow, i.e. the action from user is required – adding something to cart, placing order, etc. So that fully depends if it is possible to setup on your install.

Kirill

Thanks for your response,

For my second question – what i mean is, if an email is send with a new order. ( scheduled after couple of days) and with condition, less then 2 orders ( so only first order ).

Will this follow up mail only be send to clients that order something for the first time and not a second order as guest? Even if they have not created an account and checked out as guest? Are orders counted based on email adres? Or are they only counted when user created an account.

Regards,

Dennis.

Hi Dennis,

At first plugin tries to get user id and count orders based on that. If there’s no user id, it counts by billing email used.

Kirill

Plugin is great, clean and usefull but SUPPORT = NONE

I have sent 3 emails within the last 2 weeks and none of then got an answer.

BUG: When I add a shortcode (f.i. with the blogname) it gets rendered like it should in the first email sent

but

all other emails sent, regarding that particular order (f.i. when order status changes), the shortcode is not getting rendered anymore. It just displays the ‘shortcode’ (f.i. [yw_blog_name]) instead of the shortcode output.

Hi!

I just checked: there are 3 tickets sent by you at the end of May, and all 3 were answered – you should check your spam folder or email filters.

Also I can see you opened a ticket about this shortcode issue – let’s discuss it there, as we will need more information about your setup.

Kirill

Hi!

BUG: When using the trigger event “New account” the mail also gets sent to users who already have an account. They receive the New-account-mail with every order they place.

Please fix! Thanks!

Hi!

Thank you for reporting this, but we haven’t experienced such issue before. Please submit a support ticket to us with more information on your setup and screenshots, if possible.

Kirill

Hello, I know you don’t support customizations; but can you recommend someone/a company that can do them? I need the ability to add a USPS tracking link.

Hi!

Sorry, I’m afraid we don’t have anyone to recommend.

Kirill

Hello! Just checking in to see if this plugin has been extended to work with woocommerce subscriptions. I would like to send an email out 3 days before a subscription is automtically renewed.

Hi!

No, unfortunately not yet – but we’ll look into that in the future.

Kirill

hi, I have two pre-sale questions. - I’m using other plug ins : Profile Builder Pro and DT Woocommerce page Builder. Will they be compatible ? - I need to allow downloads for virtual products in the e-mail.Is that possible ?

Hi!

Unfortunately we don’t have any information on compatibility with those plugins. As for product downloads – do you mean attach those? In that case I’m afraid that’s not supported. But you can place some links in your emails and trigger those when specific products was purchased.

Kirill

stfnea

stfnea Purchased

Dear customer support,

I’ve been contacting you several times, but didn’t receive relevant answer or solution.

First, we’ve been trying to create a custom macro – your response was to take a look in your documentation – we did it before, otherwise we won’t contact you, but that documentation of yours is really poor, for the task like that. Although, we magically created that very needed macro.

Second attempt was not such a great “success” – the “New order” event isn’t working. I’ve contacted the support again (with wp admin credentials). Your response was to turn on the debug log – you don’t say….. You didn’t even try to log in and check if the configuration is ok.

After one week trying to make it work, I’m very dissapointed with this module.

Hi there,

Thank you for reaching out.

I see that my colleague is already communicating with you. I also see that your last response to us was on Saturday (or late Friday evening depending on where you live) – you haven’t heard back from us yet as the past couple of days were weekend and we only work on business days.

May I suggest that we continue our communication via the support ticket that you have open? This will be way faster than trying to figure our what may be wrong there via a public comments section. I have no doubt that you will here back from my colleague in hours.

Paul

Futurisa

Futurisa Purchased

Hello, this plugin is great! How can I include the product images in the order table? Right now it only shows the name of the product, quantity and price.

Hi!

You can try to modify the file “rp-wcec-order-items-table” from email templates – and as WooCommerce’s templates, you can override those in your theme (put it in “woocommerce-email-center” folder) to maintain update-proof changes.

Kirill

Hi there, so i’m searching to find a plugin that sends the right translation to my customer. You said in a previous comments that it should works with WPML?

All that I need is a French email going to my french customers, and English emails going to my english customers, and or course I use triggers, but I really don’t care about the translation of the plugin in the Wordpress Admin,

do you think it’s gonna work? thx

Hi! Not sure if I understand with the trigger thing. Normally I would create an email and I would click on ”+ French Translation”. So that I have an email in English, and one in French, right? So the customer will receive the right language? Or nah?

I hope it works like that… if not I would need a refund because I was using Follow-up Woocommerce and I wanted to change to another because there was no translation option at all.

Thx!

So I have just look quickly at your plugin,

I am using Ultimate Member so I could add fields at the subscription on my website, if they want to be served in ENGLISH or FRENCH? Because I can create my meta field key with UM.

So let’s say I create a meta field called language and for that customer it’s French. (he select french)

So I go to your plugin, select the French email, add a condition “Customer meta: Language equals: French” ? It would works no?

Or do I need only to Translate the email and the trigger, with ”+ French Translation” and it’s gonna work alright?

Hi!

If you use the meta data as trigger condition, then the correct email will be sent. As for just the translated one – could be that it won’t work, as language setting exist only on-site and for current user, so it may not be correctly selected when trigger happens.

Kirill

hi, I posted a message on your support 3 days ago, and no answer. Are your still supporting this plugin? (I posted with this email : mathy.isabelle77(at)gmail.com

Hi!

Sorry for the delay, you should receive an update now.

Kirill

Hi. Just a quick pre-sales question. If this was installed alongside your custom fields plugin, would the custom fields be available to select in the emails in this plugin?

Hi there,

Thank you for your interest in our products!

Not at this moment I’m afraid, however, I believe we will be working on this feature later this year.

Paul

Hello,

Can I create an email template that is specific to a referral plug-in I have set up on my site? I am wanting the email to be specific to the referral program and not just a generic template that is sent out.

Thanks

Hello,

This does not come with any referral plugin integration at this time, I’m afraid.

What is the referral plugin that you are using exactly?

Paul

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