Very good plugin. Just FYI - I am using your plugin with Woocommerce PayPal, but it always display error. Just FYI that just one plugin here https://wordpress.org/plugins/wc-advanced-paypal-payments/ is compatible with your plugin. For all other PayPal plugins, it displays error when configure the discount in certain ways.
Author response
Thank you for your review!
If you are still experiencing this issue, please get in touch with us and we will do our best to solve the payment gateway issue for you.
Paul
code but slow down shop a lot
Author response
Thank you for your feedback!
Certain configurations, especially with numerous rules and discounts, can indeed impact the performance of larger stores to some extent. While we continuously strive to enhance the performance of this extension, there's a balance to strike: increasing flexibility and dynamism often means more real-time computations. We implement caching wherever feasible but there are still things to check in real time.
Paul
nice plugin.
Very bad! They didn't response ticket!
Almost every discount scenario that you can think of, is possible to set up with this plugin
Support takes 4-5 weeks to respond so that issues are resolved in months instead of days. Even paid support.
Even thought I've extended my support licence, after 20 days of waiting for reply and sending 2 tickets, still no reply.
It's a shame, to have premium support and not recieving the reply in such long time. Some of us already have production website and need to fix problems ASAP, not to wait and beg to help me out with my problem.
Author response
Thank you for your review! Please accept my apologies for the delayed response to your support request.
Paul
Truly impressive, really useful - am delighted this plugin does exactly what we needed - WOW!
Intuitive operation and high system compatibility.
Customer support doesn't reply at all.
Author response
Hello,
Sorry for the delay! Please check your inbox, you should have received a response by now.
Paul
It has been a month now since we asked for support. We even paid for extra support, but still no answer on our ticket or comments. We want a refund and will go over to another plugin.
Author response
Hello,
Please accept my apologies for our longer response times. We had a queue of unresolved support tickets and it took a while to get back on track so some requests were not attended in time. Feel free to submit a refund request if you are no longer planning on using this plugin.
Paul
by REMILA 1 year ago
I have already written to customer support twice and no response. I can't run the plugin because I need information and advice on setting up and combining discounts.
So, no satisfaction yet.
Author response
Hello,
Sorry that it took a while to respond to your support request. We had a large queue of unresolved support requests for a while but we are back on track now.
Paul
by maidot 1 year ago
Initially there was a serious bug that was making websites REALLY slow after some products added to cart with discount conditions. Although it took a long time, the team finally optimized a little bit the plugin and although there is still room for improvement, it is better now and I respect that effort. In order to deserve 5 stars, keep improving speed. You already have plenty and good functionalities, so my suggestion is that you perform a battery of tests to optimize speed.
Very usefull plugin, but stop showing regular price after last update.
Already commented about the support, i gived to the dev some days so see if he will answer, but nope, it seems that he not cares so i will comment my experience also here to help others if they think to buy the plugin.
I Don’t know what to say…. The plugin was working great before some months, after i tweaking some settings i realize that there is a bug in some settings, so i contacted the dev support so they can check it. On first messages that we spoke i was talking with Kirill G. his support was terrible, after that i got a message from Paul S. Here is what he say:
Lead developer of the plugin here.
Starting from this week Kirill no longer works at RightPress and I'm going through his open support tickets. I see that you did not receive the best service from my ex colleague - sorry about that.
Regarding the problem - we are aware of it, there's a small bug in the plugin that's causing it. We are going to release a new version of the plugin this month that will address the issue.
this last message is from Mar 3, 2022
After that i send him 2 emails and told him that shits happens so its ok if he plan to release an update within a month, but 5 months have been passed! so i wanted to share this here because i was still waiting for that update and i read some of the last support request here that he is answering that soon will update the plugin… i don’t think that this will happen, i think that he has no plans to make any update. Its ridiculous
Author response
Hello,
Thank you for your review.
I have personally tried to contact you by email a number of times now but haven't received any response - could you please check your spam folder, maybe my responses are going there?
In any case, the issue that you were having was fixed in version 2.4.4 - please update it on your server and let us know if there are any problems remaining.
Paul
Sent a support request 5 days ago, took them 2 days to reply and ask for FTP access. We need their IP to be whitelisted first and requested it, still no reply. Customer is losing revenue due to the plug-in slowing down the entire webshop and even makes it crash at times.
Author response
Hello,
Sorry that it took us some time to address these performance issues.
Version 2.4.4 has now been release and contains quite a few significant performance improvements - could you please update the plugin on your server and see if it works as expected now?
If it does not address the problem in full, please reply to the support ticket and we will take if from there.
Paul
by anseme 1 year ago
This is great!
Even my support is expired they still answer to my emails and helping!
Note for devs: amazing support, you have useful hooks and filters to use.
Good plugin!
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