Getting the “Sorry, it seems that there are no available shipping methods…” message on checkout. When I activate the takeaway/collection option it only shows this. Has been working fine in the past and recently stopped working along with the map.
Have tried disabling plugins, getting a new API key and activating/deactivating the shipping modules and double checking the settings for them.
Wondering if you know of anything I can check that would cause this?
Unfortunately you do not have support for this plugin.
Was not asking for any technical help, just wondering if you (or any other buyers) have encountered this before and would advise checking anything?
You are making a support request. Unfortunately you do not have support for this plugin.
i have problems with the set-up. The rules I defined wont work
Here a list of my rules:
If Distance is below 4 kmTotal is below €5.99 then charge € plus €0.50 per km starting from 0 km for shipping.
If Distance is below 4 kmTotal is above €6 then charge € for shipping.
If Distance is between 4.1 km and 8.0 km and Total is between €0 and €9.9 then charge € plus €0.50 per km starting from 0 km for shipping.
If Distance is between 4.1 km and 8.0 km and Total is above €10 then charge € for shipping.
and so on… But it doesnt matter how far the distance is i only get “local Pickup”.
The cost is defned by the minimum rule that applies…
Could you see a mistake?
I can’t see a mistake but perhaps there is a problem in your other settings. Please send wp-admin and ftp login details using the contact form on my profile page if you’d like me to have a look.
Thank you for you messages. Please also send ftp login details.
The plugin seems to be calculating shipping correctly however your website is not displaying the calculated value.
I changed theme to Twenty Seventeen and deactivated all Plugins instead of Distance Rate Shipping and Woocommerce…Still doesnt work… Any idea left?
Unfortunately I am only responsible for checking that this plugin works and it does.
Ok I dont know what was wrong BUT after deleting everything that has to do with distance Rate Shipping (SQLtables etc) and having a clean install the Plugin does what it should do! Thank you for help and develoep this plugin!
One more Question I have: The tax for a delivery fee is different to food products in my country. But now it takes the wrong tax (it says 7% but I need 19) Is there a way to fix this?
Unfortunately I do not provide support for WooCommerce tax settings.
hi, please I have a bike courier company, the price we apply for our client dispends on the volume as length- width-height- wight of the box delivery and the distance, can we use your app to create a calculation price form , also after the quote results can the client insert his shipping details address, phone, etcc in the same app form .. Thanks
Hi, Here is an example of this plugin http://www.wpshowcase.net/woocommerce-distance-rate-shipping/product/salsa/ and here is a screenshot of the plugin settings https://s3.envato.com/files/104247038/distance-4-2-2.png. Thanks, WPShowCase
I need this for a construction trucking company that delivers rocks and dirt and i need to be able to calculate shipping by the mile where the Starting and Destination addresses change and will need to be entered each time to calculate shipping. Will this work for that?
Yes however this plugin is being updated at the moment to work with the latest version of WooCommerce.
Hi, I want to buy the plugin. I want to see before buying the “live demo” but when I go to the “checkout” page it does not work, I see the blank screen. Do you have another link to see the operation of the plugin? Thank you!
The “live demo” is now working .
You said on your comments: Yes however this plugin is being updated at the moment to work with the latest version of WooCommerce.
Is it now compatible with the latest woocommerce? Or should I wait?
If waiting, then how long I should wait?
This plugin has now been updated to be compatible with the latest version of WooCommerce.
I simplified my entire system and it was working fine until just a few days ago. I am using the distance calculations and it works fine with rules except if you try to use any of the advanced settings. If I select a category, shipping class or even specific product I get the red message stating no delivery in your area. If I don’t select any advanced settings I can at least get one set of rules to function. Any ideas on what may have changed?
Thanks in advance for your time.
I have updated my woocommerce to the latest version and I also installed your new build but still same results.
You have a delivery date plugin that might be interfering with this plugin.
I have disabled that plugin and no change. Still can’t get the rules to function with a category selected in the rules….
The plugin is being updated with shipping zones. This is a big update and I’ll test categories in the rules before releasing it.
The plugin works with categories when I test it. Please send wp-admin and ftp login details using the contact form on my profile page if you’d like me to have a look.
I already sent that but will resend again. Thanks.
Just checking in to see if you have been able to take a look at the plugin on my site. Any help appreciated. Thanks.
The plugin has been updated on your site so that the rules now work with categories of variations.
Thanks so much. Any idea as to what happened? If it was something I did, I don’t want to do it again and send it back into not working.
Thanks again for your time.
Have a nice day.
I have a pre-sale question please.
How does this plugin different from the woocommerce.com one in terms of functionality?
We planning to switch to this one as the above mentioned one stopped working on the checkout page(working fine on basket page, and api key+configuration is correct) and woocommerce support ticket is pending now over a month with no solution.
Thank you in advance,
This plugin is the original plugin – the other plugin was “inspired” by this one.
The main difference between the two plugins is that development of this plugin is ongoing and so this plugin has many more variables than the other plugin (e.g. stores, product categories, shipping classes, delivery times, volume, dimensional weight, etc).
This plugin also has more functionality (e.g. changing the name of the shipping displayed to the user, error messages when shipping is not available, ...).
The other plugin requires that you create a pseudo-computer-program which could be very complicated for non-programmers. This plugin’s rules are much easier to use.
Thank you for your detailed answer. I have one more question regarding to this. Does it fully compatible with UK postcodes/addresses please? (woocommerce.com version has an issue with uk postcodes and sending that data to the google api, therefore it doesn’t calculate the distance correctly).
The plugin has not been tested with UK postcodes/addresses but I would expect the plugin to be compatible with such a country (though the plugin can only recognize addresses that Google Maps can recognize).
If there are any problems with UK addresses that Google Maps can recognize, then I’ll update this plugin to correct these problems.
I previously updated WooCommerce to fix a WooCommerce problem with UK addresses but, as far as I am aware, there are no problems at the moment.
I have purchased for use on our UK specific website, it works fine when setting the distance ‘point to point’ but when I select road distance option the checkout page is greyed out. I generated and tried a few different Google maps API keys but this didn’t fix the issue. Any ideas why this might be? Thanks
No but the plugin is undergoing a major update. I will test the next version on a UK store before it is released this week.
I am also having the same issue as tpenfoudn1. The option only seems to display in the cart when “point to point” is selected, and not when “road distance” is selected. I also get these console errors on the checkout page:
_.Ub @ js?language=en-US&ver=4.8.3:40
_.Ub @ js?language=en-US&ver=4.8.3:40
This is also in the United States, I should add
Have you tried adding a Google API Key to the settings? There are instructions on how to obtain a Google API Key in the documentation.
Yes, I have tried multiple API keys; same issue.
Could you send the url of a product?
Thank you for your message. It looks like you have not added a Google API Key to the settings. Please send wp-admin and ftp login details if you would like me to have another look.
I’ve updated the plugin on your website. I think you now need to follow the instructions in the documentation precisely to get a correct API key which is authorized for your website url.
Thank you for your help. The distance appears to be calculating correctly now. However I have new issues. I now cannot create new rules in WooCommerce -> Settings -> Shipping -> Distance Rate Delivery. The page is showing this console error:
Uncaught ReferenceError: maxId is not defined
at HTMLDocument.<anonymous> (woocommerce-distance-rate-shipping.js?ver=4.8.3:323)
at i (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.8.3:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.8.3:2)
at Function.ready (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.8.3:2)
at HTMLDocument.K (load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.8.3:2)
I don’t see that error on your site. What browser are you using?
This is on Chrome. However it does work on FireFox
Another issue: Using “Road Distance” setting breaks the Shipping calculator on the cart page. Shipping calculator works fine when using “Point-to-point”
The rules work great using Chrome when I test them . I’ll have a look at the cart page.
I did not find that the plugin broke the shipping calculator however there were some problems on the cart page that have been corrected.
Everything works great now. Thank you for your support! I will leave a 5 star review.
Thank you for the 5 star review .
has the updated version now released?
Hi, we are getting this error:
Refused to display ‘https://www.google.com/maps?q=Calle+167+# 20 – 85, Bogotá, Cundinamarca, , &output=embed’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.
Our website is this one: https://deorejaaoreja.com
How can we fix it? Thanks
The map appears on your checkout page when I test it.
If I but an extended support license will you help me to get your plugin working again on my website? http://www.leesushimiami.com/
Hi, I will help you get the plugin working if you buy support. Thanks, WPShowCase
hi, i brought this plugin from you and it works mainly fine. I have one small request that i hope you can help me with. As i understand it it will show a error message if no shipping metod at all is avalible. Is it possible with some code to make it show a message if one one shipping method is avalible? i have two in my store, pickup and delivery. Delivery is only avalible for 10 km(pizza place) so i like a error message that says that we dont offer delivery to you, but the customer can still order pickup, hope you understand what i mean
Unfortunately this is not possible with this plugin.
Is this compatible with WooCommerece 3.2.3 and Wordpress 4.9?
Yes – it’s compatible .
I have a problem with taxable shipping rates.
I have a standard TVA rate of 3% and a second TVA rate of 17%.
In Woocommerce > TVA, I’ve selected “17%” for the shipping TVA class rate. I also selected “Taxable” in the plugin options.
Still, the shipping class applied on my order is standard 3% and not 17%.
Am I doing something wrong or is there a bug/issue whit this ?
I need to be able to have variable starting address by product and then the customer enters their delivery address for the calculation of the shipping cost.
It is for a materials delivery service, where products are picked up from 5+ different addresses and delivered all over town. So I need to be able to configure Multiple Starting Addreses and then have the customer enter their delivery address to calculate shipping cost. I will use a flat fee + $3 per mile.
Will this pluging work for me?
Is this plugin now compatible with Woocommerce 3.2.4?
This is not a vendor plugin and it cannot be configured like that however these plugins might be useful to you: https://codecanyon.net/search/vendor%20shipping%20woocommerce?as=0&ref=wpshowcase
I am not sure what a vendor plugin is but we just need to have about 5 starting addresses depending on the product ordered since we pickup dirt from one place and then rocks and cement from another. Then just allow the customer to enter the destination address to calculate cost.
I asked you this same question about a week ago and you said it would work but you were just waiting for the Woocommerce 3.2.3 update to be available.
Hi, I need this for a construction trucking company that delivers rocks and dirt and i need to be able to calculate shipping by the mile where the Starting and Destination addresses change and will need to be entered each time to calculate shipping. Will this work for that?
Yes however this plugin is being updated at the moment
It’s possible to enter a starting address on the checkout page which is why I answered yes to your previous question (which is different from this question).
It’s not possible to deliver products from more than one store.
Then I am confused about why you have an option to add stores in the back end and rules set up that you can apply to each store. It even says in the screenshot that if you ship from multiple stores you need to add them. So if the plugin has those capabilities it seems like it should be able to calculate delivery charges from more than one store.
It also talks in various replies about multiple stores and says, You could assign a shipping class to each product depending on which store the product is from.
Or am I missing something?
The plugin is unable to calculate delivery charges from more than one store in one order.
Okay. Is this a feature you can add? Several others here need that functionality also?
Is it possible to do, can I pay you extra for that feature? I really need it to be able to calculate shipping from multiple locations and added all together with a breakdown in the shopping cart dirt shipping 200 Rock shipping 150 sand shipping 300.
Please send an email to firstname.lastname@example.org with your budget if you’d like this feature added.
I have sent you an email. Please help. Thanks very much
Unfortunately the ftp login details do not work.
I have tried to connect with the same details through Filezilla and it worked.
The login is successful but then there is an error message.
sending you another
There is still an error.
Why can I login and you can not?
I do not know why your server is not working properly.
Please check my email
Your website is not working.
If you have the plugin installed on more than 1 website, you need to have one license per website.
Thanks very much for this information. Normally there is a redirection from co.uk domain to .com domain. I had to do it because you were not able to login to my FTP server.
As soon as I enter name of the state in the form it stops calculating. Now it has been third day that I am asking for a solution. Only thing you told me is to buy a new license. I have now a fresh installation of Wordpress and all the plugins. It is simply frustrating that I can n ot get it to work
We could have resolved this within 24 hours if you had sent correct ftp login details. The redirection from co.uk to .com was not working before I tried to login using ftp. There are two different installations of WordPress on the two websites.
I have now sent you user name and passwords for my site. I have tested user name and password and they are working. I can send you screenshots that I am logged in using these details
Please leave it. The problem was solved. Thanks and you can delete all my replies to this questions
You need to buy another copy of the plugin because it was activated on two websites.
Yes, really. Here is the web page that describes the licenses https://themeforest.net/licenses/standard. An end product for a regular license is a website.
I am not going to buy any
I will even through away the one I have
Hi, it shows in the screenshots that this plugin supports shipping from multiple stores but is there a way to assign products to certain stores.
For example you have Shirts that ship from one store and jackets that ship from another store, can you just add both stores and then assign the shirts to one store and jackets to the other store? So if someone orders a shirt their shipping cost would be calculated by the distance from the shirt store or if they order a jacket the shiping cost would be calculated from the jacket store.
Any chance to see a backend demo of the product before I buy?
You can have a look at the screenshots if you would like to see the backend before you buy. I’ve answered your other comment.
Good day, Is it possible to have the customer enter both the origin and destination shipping addresses into the shipping calculator on the cart page?
I have the plugin working well with the customer entering that data on the checkout page, but hope to allow the customer to enter that information on the cart page – it would allow a cleaner display. Like many others, we are not using a fixed store address but computing distance shipping from unique addresses the customer enters with each order.
This is not possible but you could uncheck the checkbox called “Enable the shipping calculator on the cart page” in WooCommerce > Settings > Shipping > Shipping Options.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
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