1551 comments found.
If the payment plan is to pay is 3 payments. Is it possible to view only the customers that have now made the 2nd payment? Will the payment be marked as overdue after specified payment due date?
Hello,
Currently, the plugin does not provide reporting for viewing customers who have made the 2nd payment in a 3-payment plan. Additionally, the plugin does not automatically change the order status when a payment is overdue.
If you require these specific functionalities, you may need to explore custom development or consider external solutions to achieve your requirements.
If you have more questions or need further assistance, please feel free to ask.
Thank you.
Hello 
Is there a way that we can set a date for full payment to be required if the customer has missed the early window of time for purchasing with a deposit? Basically want to switch from offering a deposit to requiring payment in full at a given date.
Hello,
The feature you’re looking for, switching from a deposit to requiring full payment at a specific date, is not part of the plugin’s standard functionality. However, it can be added through customization to meet your specific requirements.
Please submit a ticket to https://webtomizer.ticksy.com, and our team will follow up to assist you with this customization or any other questions you may have.
Thank you.
Can you use custom woocomerce payment gateway plugins, we are in South Africa and use Payfast, Yoco etc?
Hello,
Our plugin supports major gateways such as PayPal, Stripe, Authorize.net, and Square, as long as they follow WooCommerce standards. However, we have not tested custom WooCommerce payment gateways like Payfast and Yoco in South Africa, so we cannot guarantee compatibility.
For custom WooCommerce payment gateways like Payfast and Yoco, they should work if they follow WooCommerce standards, but we recommend confirming their compatibility with WooCommerce and our plugin.
Pleae let me know if you have any questions. Thank you.
Hello, we have your plugin installed on a website but for the past few weeks it is stating that an update is needed to Version 4.1.15 but going to codecanyon doesnt allow us to download an update and on your website the changelog page is broken and on codecanyon it states Version 4.1.14 is the most current. I realise we no longer have support but wondered why we are always notified of an update if there isnt one available? I did try to do this via support but because support has expired you dont even allow to ask a question.
Hello,
Thank you for letting us know of this issue. Please check again , the changelog should work and update sever will serve version 4.1.15
It will also be available on Envato soon.
Thank you.
Thanks I will just wait until it is available via envato then, just wanted to make sure the plugin on our website hadn’t been hacked, but if there is an upcoming update of 4.1.15 all is good. Our website must be premature add finding an update before its released.
Hello, Thank you for your patience. The latest update is now available via Envato
I download the license and upload to plugin but it keep said as below :
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
What should I DO
Hi,
This error may be happening because you are trying to install the main file downloaded from envato directly. This file contains both installable plugin and documentation so it needs to be extracted first.
Thank you.
Pre-order questions:
We would like to use your plugin to enable different installment payments where users could choose whether they would like to pay the full amount or rather in 2/3/4 etc. installments. It seems that your plugin enables that. But we’re wondering what happens on the date of the next installment payment? Are users automatically charged (we will enable only Stripe payment) or do they just receive a reminder that they have to pay?
If they’re automatically charged, what happens if they have insufficient funds on their bank account?
Best, Sanja
Hello,
Payments are not processed automatically as customers need to choose a payment gateway for each payment, if customers missed the link then they can find the “PAY” button if they log in to their ” My Account” page in the orders section.
If the user is a guest, they can only make payment by using the link provided in the email.
Please let me know if you have any questions.
Thank you.Hello sorry for the inconvenience, some time ago I wrote because using wpsweep all the plans created are deleted, I received a response from your staff, then I no longer needed it, now the ticket is no longer found can you help me please? my support has expired, I ask at least it is possible to find the ticket sent. Thank you
Hello,
I tried to check our ticket system for any relevant tickets but I could not. do you have the ticket number from email records maybe ?
I also realized that your account has 0 tickets. Was the ticket submitted by using a different / email account ?
Looking forward to your feedback. Thank you.
It could be an email from the account and I changed it and I no longer have that email. I thought you could check with the purchase code
Unfortunately we cannot access purchase code of a user from their Envato comment. Please send an email to support@webtomizer.com with the purhcase code details so we can check. Thank you.
Is it possible to offer this option only to certainly customers? For example a new Role created for specific customers?
Hello,
Yes it is possible to limit deposit availability to specific roles from plugin settings.
Thank you.
Hi there, I sent an email and a support ticket both last week but I haven’t had a response from anyone. I wondered if you could take a look please?
Hello, I apologize for the delay in responding to your ticket. We have been receiving a high volume of support tickets lately, and we are working hard to get through them all as quickly as possible.
I have just checked your ticket, and I have responded to it.
Thank you.
Hello, it supports “Multi-currency with WooPayments”
Hi there,
We have not tested compatibility with mentioned plugin. So, unfortunately, we cannot guarantee its compatibility with our plugin.
Thanks!
Demo is down
Hello,
Thank you for letting us know. The issue was fixed.
Where can I submit a bug report? We have an issue with the woocommerce_deposits_cart_deposit_amount filter that WORKED for past versions, but one of the updates broke it. We were setting a minimum deposit amount via this filter, it works fine during the full checkout until the order is placed and the emails is sent and order saved. Then the amount set via that filter is ignored and it shows wrong value in “Future Payments”.
Again, this is a bug, because this WORKED for the past 3 or 4 years and works fine until the order is saved in db. it shows different values during checkout (correct) than in the summary/email screen (incorrect – does not take into account woocommerce_deposits_cart_deposit_amount in the future payment field).
Hello,
bug reports can be sunmitted to https://webtomizer.ticksy.com. Please submit a ticket to our platform and if there is a bug in the plugin we will fix it.
Please let me know if you have any questions. Thank you.
I can’t cause it says “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”, and this is a bug not a customisation since it’s been working for the past few years, and one of the recent updates broke this.
Its a very simple filter that works during the full checkout until the the order is placed, but then in order details and email the future payment ignores this filter and shows wrong value while deposit value is from this filter: add_filter(‘woocommerce_deposits_cart_deposit_amount’,’cs_deposit_minimum’,10,2); function cs_deposit_minimum($deposit_amount, $cart_total){ if($deposit_amount < 70){ return 70; } return $deposit_amount; }
Again, this has been working up until recent plugin update.
Hello,
We made multiple tests using this snippet and the filter was working fine on our tests. Perhaps there are other factors in your case which are causing the filter not to function properly.
In order for our team to investigate further, we need to inspect the environment and a valid supper subscription is required.
Thank you.
I bet that the calculated amount for deposit was higher than 70 and why it was working fine, because the filter was ignored. I tested this on fresh install with latest woocommerce and only your plugin installed and only this snippet and got the same wrong results.
https://aiocollective.com/files/deposits-2.pngNo worries, will fix it myself and stop updates. Good luck.
Hello, In our tests the amount was always correct and filters were not ignored. Please let us know if you have any questions. Thank you.
Hi ,
I purchased the item more than one year ago , and now not able to verify it
could you please help in that ?
Hello,
Could you please tell me what is the error you are getting when you try to verify the code ?
Looking forward to your feedback. Thank you.
Hello, We created a critical ticket on your support page #3411060
We are currently trying to configure an event (and event tickets) in order to be able to select Pay in full or Pay Deposits as options for the Related URL event.
We need to configure a $350 Deposit (optional, the customer should be able to pay in full if wanted) and the rest in a Payment Plan (let’s say the rest in a single future payment) as this event doesn’t have a product page but the ‘Add to Cart’ functionality it’s taking the default Pay Deposit option (Plugin configuration) instead of giving the customer the possibility to pay in full. We are also unable to enable the checkout mode as this will apply the default payment plan to all products instead of giving the option to selected ones, so checkout mode is also not an option to show the customer the pay deposit | pay in full selector.
Is there a configuration or restriction the plugin can set in order to enable pay deposit | pay in full functionality for selected products or in this case the event tickets? Is there a way to restrict checkout mode for selected products?
Also, what does the “Enable Future Payments” does it enable the customer to make the future payments or not? The description is not clear on the settings.
I’m looking forward to your reply.
Regards
Hello,
We have responded to your support ticket. Thank you.
Hello, I am trying to get some support for your deposit plugin. I bought the extended support, but I still cannot submit a ticket. Please help.
Hello,
I manually refreshed support subscription data for your account on our support platform, Please try again and it should work now.
Thank you.
Your documentation page is down with an error, please fix
Hello, We have fixed all server issues.
Thank you.
Will your plugin become compatible with Woocommerce with the ‘High-Performance order storage (COT)’ feature? It currently states as incompatible.
Hello,
We are planning to do that. Currently all parts of our plugin are compatible with it except for payment reminders which we are working on. Declaring compatibilty is turned off by default but it can be enabled ( for testing) by using the following code snippet :
add_filter(‘wcdp_declare_hpos_compatibility’,’__return_true’);
Please let me know if you have any question. Thank you.
Is there a way for this plugin to automatically charge a customer for the remaining balance at a latter date?
Hello,
Payments are not processed automatically as customers need to choose a payment gateway for each payment, if customers missed the link then they can find the “PAY” button if they log in to their ” My Account” page in the orders section.
If the user is a guest, they can only make payment by using the link provided in the email.
Please let me know if you have any questions.
Thank you.
Can I automatically charge the customer for the balance amount when it is time to ship the product?
Hello,
Payments are not processed automatically as customers need to choose a payment gateway for each payment, if customers missed the link then they can find the “PAY” button if they log in to their ” My Account” page in the orders section.
If the user is a guest, they can only make payment by using the link provided in the email.
Please let me know if you have any questions.
Thank you.
Hello,
I have a question about the “full payment” email that WooCommerce sends. When someone pays the remainder of their deposit, but their credit card is declined, and then they input another card and it is successful, the email that WC sends over shows “failed” by the future payment (even though it was eventually successful). This is confusing for the store owner. If I renew support on this, can you help fix this?
Thanks.
Hello,
It is not an issue we are familiar with. Could you please let me know which gateway you are using ?
If the issue is related to our plugin we will help fixing it ofcourse.
Please let me know if you have any questions.
Thank you.
We are using Stripe and PayPal.
Hello,
I made several attempts to reproduce the issue by using these gateways and I was not able of doing that.The issue may be related to your environment or 3rd party plugin.
If you would like for us to investigate the issue please submit a ticket to https://webtomizer.ticksy.com and we can investigate it within support scope. Please let me know if you have any questions. Thank you.
