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Discussion on WooCommerce Customers Manager

Discussion on WooCommerce Customers Manager

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Ho acquistato il plugin cusomers manager, complimenti per ottimo lavoro svolto.

Tuttavia abbiamo notato un errore molto grave dopo l’installazione del plugin, cerco di spiegare:

viene persa “a volte non abbiamo capito quando” associazione tra ordine e cliente. L’ordine esiste ma risulta associato ad un cliente 0. Perde associazione cliente ordine.

Dopo la disattivazione del plugin questo errore non si verifica.

Spero mi puoi aiutare in quanto il plugin è molto utile.

saluti

Ciao,
grazie per averlo acquistato e per la segnalazione :)

Dovrei indagare un pò pià a fondo per capire la causa di questo bug. Ti faccio alcune domande:

  1. che versione del plugin utilizzi? eventualmente aggiornandolo all’ultima versione (la 9.6), riscrontri ancora questi malfunzionamenti?
  2. hai per caso utilizzato la funzione “Guest to registered” users?
  3. Quali funzionalità del plugin usi di solito? Ad esempio lo usi solo per consultare la lista dei clienti registrati, lista “guest”, il “discover by orders”, il “who bought”, etc..
Devrei capire come riprodurre il bug nel mio ambiente di test per poterlo sistemare. Grazie :)

Uso la versione: 8.9 (acquistata un mese fa circa) non mi è stato segnalato nessun aggiornamento in automatico.

Guest Dove la trovo questa opzione? nel plugin in options non la trovo, se quella di wp è impostata su No.

Ho Usato il plugin per sapere i clienti che avevano un prodotto (ci sarebbe piaciuto se il plugin avesse separato i clienti per lingua nella quale si sono registrati, usiamo WPML) ed inviato loro una email. A questo proposito ti segnalo che dopo aver inviato email si perde il contenuto dell’email.

Se abbiamo la necessità di avere dei lavori personalizzati in WP saresti disponibile?

Ciao

Ciao,
prova ad aggiornare il plugin all’ultima versione (la 9.6). Ho corretto diversi bug dalla versione 8.9. Puoi scaricare la nuova versione direttamente dalla pagina del plugin.

La funzione “Guest list” la trovi nella pagina “Customers”. In cima troverai due tab “Registered” e “Guests” dove vengono rispettivamente elencati gli utenti registrati e non. Nell’ultima versione del plugin ho esteso la funzionalità “Guest” anche al “Who bought” (cioè adesso è possibile sapere anche quali clienti “Guest” hanno acquistato un certo prodotto).
Per quanto riguarda il contenuto delle email, cosa intendi esattamente per “si perde il contenuto”? nel senso che non viene salvato lo storico delle email inviate (in questo coso ho già questa funzionalità nella mia lista delle cose da implementare)?

Per quanto riguarda l’attività di consulenza, non offro piu servizi del genere perchè ho poco tempo da dedicargli.

Ciao e buona giornata!

Do you have support for Swedish language? We can translate it if needed. How to do that?

hello ssws,
to translate the plugin in swdish download this .zip file and extract it in the “language” folder.
the use a .po file editor (like Poedit) to translate strings.

hi, presale ques

feature : “By to this new feature, shop admin can also create a new user directly from the oder page”

question : if we using group plugin, can we choose which customer group at the same time when create a new user? (group plugin by itthinx)

thanks

Hello babyqiyut,
unfortunatelly WCCM din’t support for that plugin, so you could not choose to assign a group to a customer during the creation.

Hello

thank you for this very useful plugin and probably the most active on CodeCanyon ;-)

I’d like to suggest you two new features.

1) an option to not include hashed password in export

2) an icon/tag to show new customers in orders list This icon/tag will be shown on the order item line if it’s the first order of this customer or if it’s a customer since x days/weeks…

Best regards

Hello v2lam,
thank you very much for your kind words, I really appreciate :)
Thank you very much also for suggestion, they are very interesting (expecially the second). I’ve noted already down and I will try to include in a future releases!
Regards

Great! Have a nice day!

Hi, do I have to safe the .po files before an update from the plugin? Could u give me a short description how is the best way to update the plugin? thx

Hello kaos2000,
For now you have to manually overwrite the default .po with the one you have translated after a plugin update.
I’ll will think to a way to avoid this manual operation after a plugin update.

Hi there, I just bought and installed your plugin, no problems. However, when I export my customer list there is no column for what product the customer has purchased (I have 2 products) so I can’t use the CSV file to send to the fullfilment house as they will not know what to send – how can I add a column on the export CSV to show what product has been purchased? Please help as this is for an independant film company who are about to send out a new film release!

Hello Silvio,
Excuse me, but I don’t have well understood your issue. Let me recap to see if I understand: You are try to generate a custom customer list using the “Discover by order” feature, right?
You chose a product to discover who bought it but during the list generation, the plugin freezes, right?
In this case, if you could give me a backend access I can try to analyze why you are experiencing this issue in your installation. If so, please send me login info using private messages (click on my name and the use the lower-right box to contact me)

Furthermore, It could happend that plugins can have issues for some site instalaltions (due two 3rd plugin conflicts, theme conflict, server configuration, etc.). The plugin has been tested by many other clients of mine with databases of 10000-15000 customers, with any problem but this not means that it couldn’t have issues in some site installations.

Thank you, email sent.

Thank you, received. I’ll do some investigations

Hi, just purchased the plugin but I’m having a problem now. Customer list displays nicely, but guest list “computes progress”, stops at 100% and does not display the list. There are not that many orders on our shop, about 250, so something else is stopping the list from displaying. Any ideas? Thank you. Best, Lana

Hello mullala,
this kind of issue could depend on many factors like 3rd plugin conflicts, unexpected behavior during data processing, etc.
To try to determine why you are experiencing this kind issue in your installation, I should have a backend access.
In this way I can analyze javascripts errors in the “Guest gustomer list” page and try to determine the cause and fix it.
Could you give me a backend access? if so, please send me a private message (click on my name and the use the low right box).
Regards

Purchase code: 8a045fd6-a546-46c5-a5f5-d7083f8bcbe6

Hi there I just purchased your plugin but get this error when trying to install:

The package could not be installed. No valid plugins were found.

Plugin install failed.

What could be causing this and how do I fix it?

Cheers Zeljko

Hello Zelijko,
First of all, thank you for purchasing :)
The error you are experiencing is because you are trying to install the whole .zip file that contains the plugin and the documentation.
You have to unzip that file and install the file named woocommerce-customers-manager.zip :)
Regards

ahh sweet, many thanks

You’re welcome!! :)

Hello there,

f971917d-18dd-47a7-9507-38a977f77e64

where can I submit a ticket to receive support?

I need help to import the cvs data?

thanks,

Yuki

Hello yuklintang,
to receive support you can write a comment here or send me a private message.

For what concerns data import is quite simple: you have to use a .csv file that has column names as specified in the import page.
I’ve also prepared this template file for you: http://www.codecanyon.eu/images/WCCM/WCCM-template.csv . You have to fill the columns with the customer data you want to import. I hope it helps.

A clean & organized layout of the customer page would be a nice feature to add.

Hello ygorla,
thank you for your suggestion. I’ll see what I can do in the future releases.

hi, the demo site doesn’t have the plugin

thank you for reporting, demo site has been fixed. Sorry for the inconvinience

Hi, I have successfully exported all customers, the page says “done!” but no download button… where do I find the exported file? Thanks!

Hello waffleflower,
When exportation process finishes automatically will pop up a download dialog by which you can download the .csv file.
If this not happen there could be an issue with your server configuration that doesn’t allow to download .csv file or with your browser. Could you try the live demo site and tell if it works? if it so, is a your installation issue or if you are still not able to download the .csv file is a browser issue (you should try to update the one you are using or use a differn one).
If you send me a backend access (via private message) I could try to better analyze your issue and try to give you a more detailed explanation.

Hi, I just bought and installed your plugin ‘Woo customers manager’. The installation worked fine, but unfortunately, the plugin doesn’t work; no results are displayed, whatever query is placed. There are 3 products bought. Do you know what is going wrong?

URL, User and pass available via PM

Best regards, Maurice.

Hello Maurice, yes maybe I know why. For security reasons, the plugin doesn’t list Administrators in the customer list. It will list by default user with the “customer” role (but you can also list user that have other roles. You can configure displayable roles going in the plugin option menu).
If so, please use user with other roles to do tests (like “Customer” or “Shop admin”)

Hi there. I have just bought this plug-in and it doesn’t seem to work with my system.

I’m running a ‘University’ theme, and use Woo Commerce to handle registrations of courses. Effectively a course is a product, and someone buys a product for £0 to book their place on the course.

I have already installed SmartManager Pro which shows that orders have been received (and I can see this through the standard WooCommerce report function) but when I go into your plugin, I get 0 customers in both registered and guest (people don’t need to register to book a course).

The main reason for buying your plugin was so that the University could list by product and then click on your “Who bought?” icon, to get a list of everyone on that course.

I have looked at your documentation and it seems as if it should work straight out of the box. Can you let me know if there is anything I need to do to get this to work properly?

Many thanks

Lee

Hello,
I think that you are experiencing this because to your customer are not assigned standard woocommerce roles. You should go on the plugin option page and select all the existing roles.
If it not fixes I would need a backend access to do some more investigations to understand why in your installation you are experiencing this issue.

Hi. When I go to edit a customer, I don’t want to change the password, however it will not let me save the record unless I enter something there. How do I get around this?

Once we are done with this, I do have one other question about the orders address not showing up in the customer fields.

Once we are done with this, I do have one other question about the orders address not showing up in the customer fields.

Ok, I’ll do some test. For what concerns order address what do you mean? Billing and/or shipping address are not displayed during editing? Or in customer detail page? Could you give me some more clues? :) (you can also send me a private message. I’ll reply with my email where you can send screenshots)

Hi I wonder if your plugin support Wordpress User Extra Fields when I will try to import? I mean, If I add extra fields, will I be able to import those file with a csv file using the Import featured already included in the plugin?

Hello olidub,
for now is only possible to view and edit this fields. Export and Import is in my todo list, but I cannot say you an ETA

Hello

thank you for this very nice plugin and probably the most active plugin on CC last weeks :-)

I’d like to report a bug about some mixed content:

Mixed Content: The page at ‘https://mysite.com/wp-admin/admin.php?page=woocommerce-customers-manager' was loaded over HTTPS, but requested an insecure stylesheet ‘http://code.jquery.com/ui/1.10.3/themes/smoothness/jquery-ui.css?ver=4.3.1'. This request has been blocked; the content must be served over HTTPS.

Hello vlam, Thank you very much for your reporting :) I’ll release a fix in the next release
Regards

How do you import the Customer role? Also I’m testing import function with a list of 20 customers in csv file. More than 20 (I think 27) are imported with odd numeric username and error message about email address example error message: email 8@mail.com is already taken. Very disappointed so far.

Hello dfaraco
numeric username is generated when the “Login” column is left empty.

For what concerns the error message “email 8@mail.com” is because already exists an account with that email associated (you have to delete the old user or use a different email address).

To import the customer role, you have to add a column named “Role” specifing an user role like: “customer”, “subscriber”, “shop_manager” (I noticed that in current version on Import page the “Role” column explanation is hidden, I’ll release shortly an update).

I have no blanks in the Login column and no duplicate email addresses.

Also, after looking at your documentation I need a refund because there is no documentation..

If you send me your .csv file, I can analyze it to figure out what’s the problem (send me a private message clicking on my name and the using the lower-right box. I’ll reply with my email address where you can send the file)
If you also send me a backend acces, I coud better analyze the issue with your installation.

For what concerns refound, there is no problem.
Authors cannot directly emit refound because we take only a percentage for our sales. Codecanyon is the only one can to authorize it.
Here is the guide that explains if you are elegible for refounding and some other requirements: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-?_ga=1.127342607.34744535.1435162967
At the end of the guide you will find the link to the request form to be refound. Codecanyon will investigate further.

Hi,

using Woocommerce Customer Manager. Question, we must be able to register user as b2b user or default customer. Is it possible to set a role while add a new customer? Can’t find this point.

And how can I change the email notification – have to translate it to german.

thank u for giving me support.

HAd a point more what would make it perfect :) Shipping adresse as billing address. and if not the same use a checkbox to change the shipping address… because otherwise it is double work. thx

Thank you, is a very good suggestion. I’ll add as soon as possible :)

Ok, I’ve update the update :) The 8.5 version with option to use “Same shipping info as billing” in the add/edit user page, will be available whenever Codecanyon approves the update (usually half a day).

I hope you enjoy, if so… please remember to leave a rating, I would really appreciate! :)

Hi Vanquish, can you please answer Chris’s (cbjroms) support request. He is an authorised user.

Hello leeHarris47,
if you send me a private message I’ll reply with my email where you can send me the .csv file. I’ll have a look.

Hi Vanquish. Please provide an email address and i will ask cbjroms to send it over and you can deal with him directly. Look forward to hearing from you.

Hello leeHarris47,
no email in public commets. As I said, send me a private message to which I’ll reply with my email.

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