actualityextensions

actualityextensions supports this item

Supported

1200 comments found.

I purchased this plugin few months ago, can’t find license number and can’t do updates, how can I get that, several email to AE, Envato and Codecanyon already been sent

let me know what we do about that

Are you sure you’re not getting mixed up with a different POS plugin? There are two that work with WooCommerce at the moment.

No I have the WooCommerce CRM and i did activate using a license number at your panel when I got it first, now for updates I need again and I can’t find license

Hi, I’ve got the latest version of woocommerce installed, 3.0.4. Will you be releasing an update to your plugin?

We released an update last week – please purchase this plugin to get the updates.

Hi,

Before sales question: Does this template feature a support system?

What do you mean by that?

Where customers can send in a support ticket – CV

Are you talking about our plugin as support or our plugin as a feature?

We purchased your extension a while ago but never activated it. Now that we might be using it we have a “pre-sale” question before renewing the license. There is a way to add fields through ACF, but is there a way to delete/hide fields like Skype, Twitter, categories, brands, lead source, industry, agent, etc.. that we do not use? Thanks

No there is not a way to do that. Sorry about that.

The new version breaks the order preview page. If I disable your plugin, everything works again. I disabled everything and this is how I found out it was your plugin causing the issue. I then activated other plugins and still with or without other plugins, your plugin breaks the order preview page. Please advise and thank you.

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

Because of the deign of the plugin I normally do not use it, Usability is an issue for me when taking into the account what I have stated before in a thread above. I will just wait for an update, when do you expect that?

Have a great day…

We need to debug the issue on your page.

Hello,

Another comment from a couple of days ago was reporting an error while trying to registering the plugin in order to get updates with WordPress Multisite. I’ve just discovered that the problem is that the link directs to wp-admin/index instead of wp-admin/network/index.

So just manually changing the url fixes the problem.

Hope that helps. Cheers

Thanks for reporting this.

Hi there,

I wish to know if there’s some way to convert a Guest Customer account to a registered one, or any kind of workaround (the plugin documentation states about this kind of accounts that “This will be explained in further detail later” but I can’t find it).

Thanks

Accounts are different – they are accounts that you create for a customer.

Thanks, And is there some way to export the guest data so they can be imported as a normal account?

Yes, tick the boxes – ensure that guests view is enabled – then export.

Hello,

I’m trying to import a csv file and I wish to know which cusotmer’s fields are mandatory and which ones could be left empty.

Many thanks.

That is very strange, can you fill in our support form so we can look at your issue in more detail.

comfix1

comfix1 Purchased

Hello,

I’ve sumited a ticket almost 2 weeks ago but I haven’t received any answer. I think it’s Id is 5188.

Thanks

We have replied, apologies for the delay – we will do our very best now to resolve your issue.

This is a pre-purchase question. Does this system have an option for customers to login before they can purchase products?

No, this does not have the option, sorry.

Hello, after activating the plugin I get the following error:

Fatal error: Uncaught Error: Call to undefined method WC_Order::get_id() in /home/bavmob/public_html/wp-content/plugins/woocommerce-customer-relationship-manager/includes/admin/class-wc-crm-admin-orders-page.php:115 Stack trace: #0 /home/bavmob/public_html/wp-includes/class-wp-hook.php(300): WC_CRM_Admin_Orders_Page->render_shop_order_columns(‘order_status’) #1 /home/bavmob/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 /home/bavmob/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/bavmob/public_html/wp-admin/includes/class-wp-posts-list-table.php(1152): do_action(‘manage_shop_ord…’, ‘order_status’, 4623) #4 /home/bavmob/public_html/wp-admin/includes/class-wp-list-table.php(1305): WP_Posts_List_Table->column_default(Object(WP_Post), ‘order_status’) #5 /home/bavmob/public_html/wp-admin/includes/class-wp-posts-list-table.php(1185): WP_List_Table->single_row_columns(Object(WP_Post)) #6 /home/bavmob/public_html/wp-admin/includes/class-wp-posts-list-table.php( in /home/bavmob/public_html/wp-content/plugins/woocommerce-customer-relationship-manager/includes/admin/class-wc-crm-admin-orders-page.php on line 115

any sudgestions ?

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

Hello. Nice plugin ! some little worries: 1- On “edit customer” page, nothing happen when i click on pencil for editing billing or shipping informations. Same settings as your demo website. Scripting error ? 2- How editing “industry” drop-down menu ( database ?) 3- How give the “agent” role Thanks for your answers

1. That is not right, it works for us – can you pease fill in our support form so we can look at this in more detail.

2. There is no way to edit this.

3. Go to Users > Change role.

Hummm… you support form need to agreed to update woocommerce plugin… and we don’t want to upgrade to 3.0 version, no so stable for us. Is this ok with you ?

We do require you are on the latest version to ensure you have everything secured and up to date, this also includes WordPress. Our latest version can sometimes drop support for older versions of WC and WP.

Are customizations easy to do? ACF PRO combatible?

What kind of customisations?

No, ACF free only.

dripitcz

dripitcz Purchased

Hello, I have just bought your plugin, but it breaks the order page (no orders are visible after activating plugin). I read someone else had the same problem here, can you please help. I was about to fill your support form, but you require latest version of Woocommerce. Though, plugin description says it is compatible with any version from 2.6.x. I do not want make an update, because last time it broke my website. Thanks for you help. Jiri

dripitcz

dripitcz Purchased

I fixed it, no need to reply anymore. But, I have got another problem. I can’t filter by product. Please, help.

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

Good idea in theory but plugin has never fully worked. Especially groups. Have latest version on localhost with 12k customers, crashes mysql every time. Previous versions didnt even work, this latest just crashes mysql. Good idea, poor execution.

Warning: mysqli_query(): MySQL server has gone away in \www\wp-includes\wp-db.php on line 1877 Call Stack
  1. Time Memory Function Location 1 0.0010 179256 {main}( ) ...\admin.php:0 2 2.5501 65918520 do_action( ) ...\admin.php:222 3 2.5501 65918952 WP_Hook->do_action( ) ...\plugin.php:453 4 2.5501 65919000 WP_Hook->apply_filters( ) ...\class-wp-hook.php:323 5 2.5501 65919472 call_user_func_array:{D:\Ampps\www\wp-includes\class-wp-hook.php:298} ( ) ...\class-wp-hook.php:298 6 2.5501 65919696 WC_CRM_Admin_Menus->customers_list( ) ...\class-wp-hook.php:298 7 2.5531 66050952 WC_CRM_Screen_Customers_List::output( ) ...\class-wc-crm-admin-menus.php:191 8 3.0552 66142816 WC_CRM_Table_Customers->prepare_items( ) ...\class-wc-crm-screen-customers-list.php:48 9 3.0582 66146720 WC_CRM_Screen_Customers_List::get_customers( ) ...\class-wc-crm-table-customers.php:502 10 16.9830 104084408 wpdb->get_results( ) ...\class-wc-crm-screen-customers-list.php:119 11 17.0210 108595512 wpdb->query( ) ...\wp-db.php:2388 12 17.0220 108595400 wpdb->_do_query( ) ...\wp-db.php:1765 13 17.0220 108595432 mysqli_query ( ) ...\wp-db.php:1877

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

Hi. Impossible log in to the demo. Error message. “You have been locked out due to too many invalid login attempts.”

Please try now.

Ensure the username is demo and the password is as it is – pre filled.

Still does not work for me :(

Please I want to know before I purchase: I use WordPress, specifically Avada Theme, and I have a my account at the top. When someone registers do not write his name, say “hi David” Does it plugin change, show and display the customer name?

waiting your answer, , thank you,,

Yes, it should change providing you change the fIrst name and last name.

drumbeat

drumbeat Purchased

the plugin crashes every time. we have 6,500 customer and 22,000 order records. the offending query causing the crash is shown below.

your website claims “All our plugins are coded with quality in mind, engineered for future use and tested for performance and stability.” – are you sure about that?? I’ve lost a day of my life I’ll never get back trying to work with this, and I paid for the privilege.

SELECT post_status, count(post_status) as count FROM ( SELECT posts.post_status as post_status FROM ( SELECT * FROM eqhqr_wc_crm_customer_list WHERE capabilities = ’’ OR capabilities LIKE ‘ customer ‘ ) as customer INNER JOIN eqhqr_postmeta postmeta ON ( (customer.user_id != 0 AND customer.user_id = postmeta.meta_value AND postmeta.meta_key = ‘_customer_user’) OR (customer.user_id = 0 AND customer.email = postmeta.meta_value AND postmeta.meta_key = ‘_billing_email’) ) INNER JOIN eqhqr_posts posts ON (postmeta.post_id = posts.ID AND posts.post_status != ‘trash’ AND posts.post_status != ‘auto-draft’ AND posts.post_type = ‘shop_order’) ) as crm_table group by post_status;

Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.

drumbeat

drumbeat Purchased

thanks, I have done that. have not had a response as yet.

I’m showing a plugin update yet I cannot find out how to license in order to get the latest version. Downloading here does not provide the most recent version. I’ve filled out a support ticket on zendesk yet haven’t had a reply there almost a week ago. Ticket #5329

Ok, but please, I want to understand. This page it’s name My account, When the client enters it and register its name and data, the name of the page will change in header to Hello So, and the name of my acconunt disappears? And Please accept my regret for my bad English

Thank you..

compatible with Woocommerce Product Vendors?

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