We offer 2 shipping methods – fedex and EMS. All products can be shipped with fedex, some can also be shipped with EMS. EMS of course if cheaper. So a client adds product A and product B to the cart. Product A can be shipped only with fedex as it’s very big. Product B can be shipped with fedex and ems, client want’s it to be shipped with EMS to save on costs. Is it possible for client to make an order with A and B products in the cart, for A choose FedEx, for B choose EMS, not FedEx? Mixed shipping. How will the cart look?
By default WooCommerce does not offer multiple package shipping option and our plugin does not enable this functionality, although both WooCommerce and our plugin can work with multiple packages. Please try searching internet for a “woocommerce multiple packages” and you should find some tool that allows you to bridge this gap.
Is this possible to add the possibility of brand filtering?
2 options : brand name filter and quantity of brands in one order.
I’ll wait for your answer
I’m afraid this would not be possible at this time.
Hi I need your plugins shipping opins to display above the woocommerce options. We are using distance rate shipping which your plugin doesnt have, so we need yours to show as first option if the conditions are met. so right now the order shows: 1. Distance 2. in-store 3. flat rate (your plugin)
it needs to show: 1. flat rate (your plugin) 2. Distance 3. in-store
We can attempt to change position of our shipping rates in the list but we can’t guarantee this will work every time as it depends on what other shipping methods are doing.
Please get in touch with us via our support site at https://support.rightpress.net/ and we will see what is possible.
Hello , i have a litle issue , there is a problem updating counts whene i change the state the count don’t update !! , is this a plugin problem or i have a conflict with another plugin !! can you pleas provide me a link to open a support ticket !
thank you very much !
It’s not clear from your initial description what the problem is.
Please get in touch via our support site at https://support.rightpress.net/ and we will be sure to help you.
My system offers 4 different shipping rates, including a free option (if the cart has over $100 of items). I’d like the FREE option to be default selected, but the paid option is always default. How do I make the FREE option default?
Simply go to your shipping settings and drag the free shipping method to the top of the list and save the settings page – free shipping option should appear at the top and pre-selected.
Thanks for the reply. That is how it was setup, but unfortunately it’s not selected as default to the customer.
Any other suggestions?
Please get in touch with us via our support site at https://support.rightpress.net/ and provide as many details as possible, including screenshots of your configuration – we will do our best to help you.
Hello, I need to create a support ticket but the URL you provide is not working. Could you please check?
You can submit a support ticket via out support site at https://support.rightpress.net/
Thank you for the reply. It seems that bitdefender was blocking the website. I disabled and I can see it now. Just letting know anyone else that might experience the same issue.
We have presale question please.
We have defined 7 shipping zones/ with all countries in our settings. We can use a French Plugin called colissimo.
But we also want to use shipping for letters with tracking and without tracking.
1) is it possible to have two more shipping methods with your plug in and will it work with already existing colissimo shipping plug in ?
2) The shipping cost is based on the number of products in cart (only one product in the shop).
We will have 1 to 4 products – 5 to 8 and 9 to 20 only by postal shipping with different prices. So 3 prices bands all over the world.
We have already defined 7 zones with all the countries.
Can we use your plug in considering this ?
Thanks a lot
1. It is possible to add more shipping methods with our plugin, however can’t fully guarantee how it’ll work along with other plugins’ methods.
2. There are some options, but not fully sure what you’d like to achieve. Could you explain this more? Also, feel free to test this on our demo site.
1) It will be the same question using UPS or any shipping plugin maybe. The question is “will the conditionnal shipping rules will apply to every carrier. Our main carrier is visible on “shipping zones” -> “Shipping method” -> our carrier.
2) It looks like it is ok on demo. But we don’t know if all the carriers will be proposed in the cart and if those that we have created beforehand without your plug-in, will be able to keep their price list.
Yes, any other shipping methods that was configured within WooCommerce, will still be available on the Checkout.
Hi again. Sorry for the misunderstanding. We don’t want the conditionnal shipping rules to be applied to other shipping methods. Is it possible ? Thanks
Yes, of course. Any conditions created on our plugin’s page are only applicable to the methods created there as well, and no others.
Great, thanks !
Sure, no problem. Feel free to let us know if you have any other questions.
Pre Sale Question!!!
I really liked the demo and I have couple of conditional shipping required but got a bit confused as to how does it work and documentation was not very helpful
1. Default shipping if no shipping method defined is €10
2. For All products in Cat A, if quantity > 40 then €12 else €10
3. For All products in Cat B, if quantity > 20 then €12 else €10
4. For All products in Cat C is €5
5. For All products in Cat D, each state has a different shipping charge. Do I need to add them in Shipping Zones or can I add them directly in Conditional Shipping -> Shipping State. I have 20 States.
Now, does if I add shipping methods as per the 5 cases, do I need to add them in Shipping Zones or they executed on their own.
How will they displayed? Suppose, customer buys and satisfies case 1., 2. and 3. then will all shipping methods show and customer selects them. Can I show the method which is maximum amount? How does this work?
If this plugin is not compatible with my website, will you refund me.
You’re setting the conditions in regard of the specific category of the products, so there’s no way user will be able to select those – it will be only one rule that’s applicable in each moment. When multiple methods apply at the same time, it is possible ot allow user to select. As for our refund policy (we’re following Envato refund policy) – you can read it here.
I think you did not understand my shipping rules. I have 10 Categories, out which products of 5 categories have different shipping charges as per the conditions as above, rest products in other 5 categories share the same shipping charges.
Now, if a customer orders 3 products from the 5 categories, all different categories which have shipping conditions, which shipping rule will be applied to the cart or will the user see 3 options.
Hope this helps.
I see, thank you. If the methods are not exclusive (like “all products in cart are from category A”), then you can configure it in a way when the user will be presented with a selection of those methods.
Is it possible to show the largest shipping price as showing pricing options wont make sense to users?
Yes, it is possible to auto-select the most expensive.
Hi, i have a question about conditions.
We need to have two options.
1. If the total is equal or more than 50 euros, only one shipping option is visible and the shipping is free. 2. It the total is less then 50 euros, customer can choose which company will deliver and the shipping is with a price for that company (two delivery companies in this moment)
Can we do this with your plugin?
Yes, overall this should be possible to configure. Feel free to test this on our demo site.
Thank you, can you please tell me how to login? What are the credentials?
Also, a bit more detail about how to setup these steps would be appreciated
There’s no need to login – it generates the demo and you should be in the dashboard automatically. If this doesn’t happen, just try to clear the cache in your browser.
You will need 3 shipping methods: free and other 2 for the companies. All 3 will need “subtotal” condition with certain amount. Hope this helps.
Hello, I have 2 types of shipping “Air” and “Sea”, but the cost is different for each category of products. Is it possible to configure it and calculate the shipping cost separately for each category? And allow the customer to select Air or Maritime for their products depending on which suits them
WooCommerce allows to select only one shipping method, but you can build up the price with Additional Charges feature in our plugin.
Hi, it’s possible to calculate shipping per each product category? because I have 2 products categories and only calculated 1 category
You can use Additional Charges to build up the shipping price based on various products.
Can you combine all matching methods? Also – on the demo, I don’t know if I am doing this correctly, but if I set a shipping method for a specific product in the cart, and then I add a different product to the cart, it is still selecting the shipping method for the other product even though the conditions are set to charge that shipping method if the specified product is in the cart.
Feel free to submit a support ticket to us if you need any help in setting this up.
Thanks! I have one other pre-sales question – is there any possibility that there would be an integration with this for TM Extra Product Options? (now or in the future) I have a client who wants to be able to add additional shipping to a product based on which extras they add, and he uses that plugin to create product add-ons. Something like this would really make the shipping a lot easier to manage.
Unfortunately, at the moment there are no such plans to create integration with this plugin.
I am having trouble accessing the demo – clicking the button takes me to a login. Clearing the cache doesn’t help. I am looking for something that will allow me to set up these scenarios – in this example, product a has a shipping cost of $80, product b has a shipping cost of $10, and product c has a shipping cost of $20 when each is ordered separately.
1. If product a and b are both in the cart at the same time, then the total shipping is still just $80 because product b has free shipping when ordered with product a. However, if Product c is added to the cart with products a & b, then another $20 should be added for a total shipping charge of $100.
2. if product b is added to the cart, up to 10 of this item can be able to be ordered before the shipping cost goes up – so if they order 10, the shipping is $10, but if they order 11 of product b, the shipping cost will go up by another $5, and if they order a quantity of 20, the shipping would increase to $20. However, if product a is added, then shipping would then only be $80. (free shipping for product b when ordered with product a)
Regarding the demo access – we don’t see any issues or restrictions at the moment. Did you try using another browser?
Unfortunately, not all of your described scenarios can be achieved with the configuration of our plugin, but most of them should be possible. Hope you’ll be able to access the demo and test all of this.
Can you let me know which scenarios would not be possible? Thanks!
The second one is not fully possible now – there’s no method setup with changing cost based on the condition set for the products sold.
Ok thanks! Is there a possibility that this will be an option in the future?
Sure, we could consider this in the future.
ok, thanks! I appreciate it.
we have to enable a shipping rate per category for our webshop. But, these all have to be calculated. So for cat A = 1 euro, cat B = 1 euro. When three products are ordered from cat. A and three of cat. B 2 euros must be paid for shipping costs. However, I can’t do this with your plugin… Do you know how to set this up?
can I enable free shipping when pay via credit card selected?
Such condition is not available yet, but we have plans to add this in the future updates.
Hello the plugin is very good.
But i had read that it is possible to place conditions by Shipping City, but that option does not appear in the list (attached screenshot).
On the other hand, Shipping State does not recognize all values (attached screenshot).
Please your help to see how I could solve it since it is what I require.
We’ll add the City in the future, of course, no problem with that. As for the States – the data is taken from WooCommerce’s default values, and it contains not all possible states, unfortunately. Could you please tell us what version of our plugin do you have?
Hello, thanks for answering.
Thanks, for me it is urgent to be able to have the city field, this would be just a text field or it should be validated the same with woocommerce and it would have a limitation like the State field? Let me know if you have an update planned as soon as possible.
I am currently using Version 1.4.1
I’m afraid the update is not yet currently planned, and we don’t have a quick fix for this at the moment, but overall this change should be included in the nearest possible update.
We would like to exclude a shipping method based on the SUM of SEVERAL ITEMS of the same CATEGORY, SHIPPING CLASS, or what ever other options you offer to categorise items. I do not want to use the total item in cart count, as other items of different categories might be in the cart.
We are running a rental shop and we would like to exclude a shipping method when reached a larger amount of certain products across same category. It needs to either work on product-type, product-category or shipping class base to be able to subtotal the quantity of those items only in the cart.
Is that possible with your plugin? Thanks!
There is a condition of the combined quantity, though no sure if it’ll fully cover this use-case.
Please submit a support ticket to us with more information on this, and, if possible, some examples.
This is really a very handy plugin. I would like to make a pre-sales question
a) In Additional Charges -> Charge Per Cart Item, is it possible to charge the Extra Fee, ONLY for the X+ Items? For example, let’s say we want to charge a 3$ Fee for EVERY item over 5th item in the cart.
It is possible to use “cart items – quantity” condition in this case, but it when this matched, the fees will still apply to all of the items, not only 5+. For such Tiered pricing you may need to have a look at our Pricing & Discounts plugin.
Thanks for the great plugin!
I have one question:
We use local pickup from woocommerce in addition to shipping, how can we adjust the order that shipping is above local pickup in the cart and checkout?
You can only adjust the order of the shipping methods that you created within the plugin, so you can just re-create the local pickup option there.
Thanks for the fast response!
The problem is that we insert additional text in the thank you page and confirmation email if they choice “local pickup”.
Is this also possible with your plugin?
Of course with some code customizations
I’m afraid not – our plugin has different scope and doesn’t affect those pages and emails.
Hmm okay and there is really no option to change the order?
As I said it is possible if you re-create the local pickup option within the plugin’s methods.
Hi, can we have options for Products that are not in stock (Backorders) ?
There’s currently no specific conditions for such products. Could you describe what you’d like to achieve in more details, please?
When the product stock get out of stock 0, we have enabled an option in WooCommerce that allow people to order the product (allow backorders). For every shipping class we have 2 delivery options, one Free 2-6 days and other Next Day Delivery let say $50. When the product its not in stock (backorder) we cannot ship the product next day, this options should be disable for products that are not in stock.
I see, thank you for the explanation. We’ll look into the possibility to add this with the next update.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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