I just purchased this plugin and it’s not working. For example, I’ve checked the “enable” box, but there’s still no pop up.
Can you share your site login details at firstname.lastname@example.org so that we can check the issue.
It appears to be ok now.
Glad to know that it worked for you.
Is it possible that the customers only checkout there birth date before they order their products. This would be very helpful.
Thanks for your suggestion. But that would only work only if you sell only age restricted products. What if you sell both age restricted and non age restricted and a customer added both type of products and tries to checkout what would happen at that case?
Hi there. I have a problem whereby the age verification window keeps popping up even though users have added their age. Is there a fix to this as it puts buyers off?
This seems to be a real weird issue. Please share your website details on email@example.com and we will have a look at it.
Hi, are you able to use this when customers pick a variation of the product? We are selling cheese hampers on our website, users then have the option of being able to add wine to their hamper. Could we have to pop up show when they pick this option or does this require custom code?
It isn’t possible out of the box. You will need some custom code to make this happen.
Hi Support, I have just purchased your Age Restricted Shopping plug-in but when installing it comes up with errors – have tried it twice. Below is the text from my screen. Is there a work around or can I get a refund?
Installing Plugin from uploaded file: codecanyon-9905011-woocommerce-age-restricted-shopping.zip
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
I think you are trying to install the zip file directly. You need to unzip it and inside it you will find documentation and another zip file. Just use that other zip file and it would work fine.
Hi – you were right about the instructions above. Thank you.
Am now having troubles updating the plug-in. Are there any tricks to this? I have deactivated the previous version and it’s recognising existing folders.
Hello – you can ignore this thread – I ended up deleting it, rather than deactivating it. It purged the data (the legacy folder structure) and allowed for the new plug-in to install. All good.
Where can I change the date like, day month year??
Currently it’s not possible to change this from the admin settings. We will definitely consider adding this feature to the plugin on the next release.
I have another question.
Where can I find the text: ” select your date of birth” in the pop-up window?
I would like to translate it in Dutch.
Sorry but currently the texts are not translatable from admin
I’ve set multiple categories which I want age restricted. When a user visits a product page directly, without verifying their age, the page shows a 404. If I visit the main shop page the age verification shows up. Once I verify then the product page shows correctly.
How can I make it so when a user visits a product page directly without verifying they see the verification popup instead of a 404 page?
Can you let us know your version of WooCommerce and the age restricted plugin ?
WP v4.6.1, Age Restriction v1.4, WC v2.6.5
Can you send some url examples on firstname.lastname@example.org and we will get this sorted out for you.
Is it possible that the update of Woocommerce messing things up? The age verification window keeps popping up even though users have added their age. Before it was working fine.
We tested with latest WooCommerce and it seems to be working fine. Can you please share your website details and we will check what’s the issue.
I was about to spend my hard earned $15 and buy this but a little concerned about the negative comments May I ask if you are happy that the plugin is currently working?
There was some issues while setting up the plugin for some customer. We tried to help them to get things resolved for the customer who provided negative review. Also the problem is that people seldom provide a review if things working perfectly as per their expectation.
But anyways if you would run into any issues we will always be here to help you to get things sorted out for you. Also check this screen to see the other reviews which are not visible currently.
I understand What I have is 4 product categories I want to be able to age restrict 1 of the categories and obviously its children from the parent that is restricted
Yes the plugin will automatically hide that category when any under age visitor wants to visit them.
Thanks Quick scenario:I am logged in and I am over 18 will it still as for my age verification? Or is it possible ,if not already to link it to the user details. So they have to give their age.
Basically the plugin does like this, it shows a popup when a new visitor/customer visits the site and ask their date of birth. After giving their date of birth the plugin calculates the age of the user and shows the products and categories which are eligible for him and hides restricted products and categories.
First: is there a solution for de 404 error page showing up when going directly to a product (question by graphicintuitions)
Second: when activating the plugin, then in the admin panel installed send methods and send classes doesn’t appear anymore.
Third: I can select categories to exclude, works fine, but I can not select products.
Can you tell us which version of woocommerce and wordpress you are using?
Can you share your website login details at email@example.com so that we can check the issue and fix for you.
We have not got any emails from you. Please recheck and send.
Did you receive anything in the meantime?
Still we have not got any emails from you. Please send it to firstname.lastname@example.org .
just did it
The login details what you have sent is not working. I have replied your email.
Hello, we have the same need at “Schreckgespenst”. We have a line of products that is not offensive in anyway to view relating to the herbals industry but we do want to require an age verification at check out. What would the cost be to modify this? Or can it be set to be just used on the checkout page?
It’s possible but currently it’s not default into the plugin. If you want we can do this for you and most probably add it to our next update so that you can also easily update the plugin in future.
Thank you. I do need this ASAP. It is the final piece holding us up from launching. How soon might we expect it and can I financially motivate you to expedite this?
Yeah, you can. If you can fund for the development and we can make sure that it would be done by tomorrow and we can personally mail you.
Our site is https://www.diamondbackwine.com – I’ve enabled the plugin and set the “Age verification page” to “through out the site”.
Should I email some login details to email@example.com?
Figured it out. I unchecked the “Popup only on restricted product/category”. It wasn’t popping up on the category or the product pages before, but unchecking that did make it appear now at least. That works for me.
That’s great. Let us know if you need any further help.
I have your plugin installed on my page http://store.collectiveartsbrewing.com/product-category/beer/ When I put in a birthdate it pops up again immediately. How can I fix this?
Seems like a strange bug, Would it be possible for you to create a login for us and we will check and fix this for you.
where can I send the login?
you can send it to firstname.lastname@example.org
I have shipping zones set in WooCommerce. When I activate this plugin, my shipping zones disappear. Please let me know if you can provide a fix or whether I should get a refund.
Can you tell me which version of woocommerce are you using?
oops, 4.7 is wordpress, WooCommerce version 2.6.11
PHP version 5.4.45
just upgraded PHP
Thanks for the info. We have almost fixed the issue. Once its approved by envato you can download the plugin. If you still need in hurry then just snd your site login details to email@example.com and we will update the plugin for you.
I have sent a login to firstname.lastname@example.org. Let me know if you need anything else. Thank you!
We have updated the plugin on your site. Please check and let us know if you find any issue there.
That fixed it. Thank you
If you liked our support or plugin then please give us a review on codecanyon. It really encourages us.
How come a user only has to click the X in the upper right hand corner of the lightbox to continue shopping without inputting age verification?
So basically you want when a user will click on the X and continue shopping without inputting age verification then he could access each and every products and category?
I’m wondering why when a user simply clicks the X the box goes away and they can continue browsing the site?
When user closes the popup without filling in their details then they can browse the site but can’t see the age restricted products.
yesterday i ask to check the plugin before buying.
Now i bougth the plugin, but it will not work as needet.
When i restrict a product and or category it is still posible to buy the product. I only have to press esc and then the button “cart”. Then the restricted product is in the cart.
In the cart and checkout the plugin does not check, if there is a restricted product in or not. so i can buy it without my age is verified.
What can i do that the plugin will check if i want to checkout a restricted product?
Sorry for the issue. But can you send us your site url and login details at email@example.com so that we can check and let you know what exactly the issue is.
Hello guys, a pre-sales question. Is the age verification for the whole homepage or can I activate it only for a selected page? I only want to activate the age-verification for my “shop” page.
This plugin works on your shop and category page.
I recently bought the plugin. Works fine – thank you. Is it possible to translate “Select your date of birth” and edit the date layout? I woul like to have it in dmY.
I set the required age to 18. If the user enters a birth-date smaller than 18 years, I would like him to be redirected to the Home-site again.
At the moment the age-verification just keeps opening again.
You can change the text for “Select your date of birth” from the plugin dashboard. We have an option called Birth date selection text. There you just put your text and it will be shown in the popup.
Can you share your website url so that we can check why the age verification popup showing again and again.
New error causing infinite reload on birthday confirmation submission. Just keeps popping up again and again.
Checked your site and the url you sent shows a 404 page. Please share the details and we will make sure everything works fine for you.
ok, fixed permalinks, please try again
Just checked, seems like you have to activate the plugin.
we deactivated it because the site is live and we dont want to frusterate customers. You already have the login as you attempted a fix before. Please log in, turn it on and fix it.
Can you send us your site login details at firstname.lastname@example.org so that can check and fix the issue.
made you an admin user for candleroses.com
The reset password link for your site is not working.
Please send the login details like username and password to email@example.com so that we can check the issue asap.
Hi, the last report from support said it was working and it’s clearly not. Please, please fix this. It’s happening in chrome and safari. Popup window just keeps appearing not matter how many times you enter a correct age!
Hi, I can’t wait any longer. Sorry. May I please have a refund? I purchased a different plugin and it works fine. Thanks!
Do you plan on adding Facebook Integration? This would be useful for chargebacks also.
Thanks for your suggestion. Can you share more details about this idea so that we have a better understanding of this.
Pretty much require a customer to verify their age along their first and last name and current city within Facebook for the order they are placing.
We understand what you are saying but It wouldn’t be success always as we can’t always get the user’s details as users have the ability to change it on the settings.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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