Looks useful…I sent an email via your profile page with some questions. You can respond by email, or here, but please make it soon!
Yes we received your email. The answer is a mix of yes and no. For what you need it for, it works but it won’t be “one” order, it will be many orders. The idea of this extension is so that they don’t pay shipping over and over. So if on Monday they want items A, B and D but not C. They pay shipping once, if on Wednesday they decided to order C, they order again and they can “skip” shipping charges by using this plugin. Do you understand?
The reason why you can’t “modify” an order is because once it’s paid, it’s paid. To modify it, you will not know what has been paid etc.
I understand complete, now that I think about it, your answer seems obvious! Thank you so much for your explanation. I guess I won’t be buying this plugin, but I’ve got my eye on a few of your other plugins, so hope is not lost
live preview is inop
You need to click on “Remove Frame” on the top left.
This plugin seems very interesting. But for this plugin to be useful, at least for us, it should calculate what the additional shipping would be, using the same shipping method as in the previous order. Adding fixed fees or fees based on a percentage, will most often not help the customer save money, if the previous shipping is based on weight and volume (which I’m guessing many, if not most, woocommerce stores actually utilize). If this feature is implemented, then you can count me in as a customer. Thanks!
Just to clarify. I’m not suggesting the merger of two orders (which seems to be a complicated issue with woocommerce). No, keep everything as is now, but with a more advanced shipping calculation, based on the shipping method from the previous order, adding the difference in the shipping cost for the added weight/volume, as if both orders are to be expected to ship in one parcel. Please let me know if I’m not making any sense here.
It does make sense however, we are not developing further on this plugin as sales do not justify the resources spent. If you would like to customise it for your use, you can pay and we can work on it. Please email us on email@example.com
Understood. Will keep your offer in mind. Thanks.
Wow great plugin, its so common for people to “forget” to add items to their order I cannot believe it doesnt have a ton of sales! But just a few question to make sure I understand this plugin.
1. First, how does this plugin check to see if there has been an order placed by the user? Is it by Billing Address for Guess and Username for login users?
2. Secondly I have this plugin I use for my shipping rates called: “Table Rate Shipping for WooCommerce”, would this plugin conflict with that plugin on my normal shipping rates for orders?
3. Lastly I need/want this plugin to work like this.
Say a customer places an order, and the order appears in the backend as “Pending” (havnt shipped yet) but has already paid for shipping on that order. Than he/she forgets to add an item, and wants to add to the order they just placed because its still “Pending” (hasnt shipped) and does not want to be charged again for shipping. Do they just proceed through the shopping process like before to add the item they want to the previous order for “Add to Previous Order” option on the cart page as a radio button to appear? Also selecting the “Add to Previous Order” option should bypass the normal shipping charge and five them free shipping correct? Im just a little confused why you have added rates to an option that should be free if they are trying to add to the previous non shipped order.
Also will the option for adding to the previous order only will appear if their order is “Pending” correct?
Thank you for your interest. Sales has not been so great for this plugin, you are right but we are using it and it’s amazing how many mistakes and costs it’s saved us.
1. It checks the username (which is based on email address), we decided to keep the billing and shipping address separate as we felt that there could be customers who are repeating the order but shipping elsewhere.
2. We have Table Rates shipping (the official WooThemes plugin) and we have not yet come across any bugs. However, given the number of sales, bugs are expected as the sales grow. If you have an issue with a plugin, and we investigate it and see it’s our plugin causing the issue, we will obviously fix it. If however, it is not our fault and there is an issue with a 3rd party plugin that has not been coded properly, then we can’t fix it, unless of course you put through premium support.
3. You can choose what status qualifies for an “Add To Previous Order” shipping method, for instance if any orders are “Completed” and “Processing” then you can set that the shipping method won’t be displayed i.e. the customer can’t add a previous order.
Do you understand now or do you have any more questions? We are happy to help.
Thank you for your reply, sorry about the long delay.
Sounds great, actually just today I had a customer that forgot to add something to the cart and wants it added.
Just to clarify, if there is a “processing” order does the option get displayed for all people, or only for those with orders pending?
Also where is this option displayed on? The cart or checkout page? I guess for guests the option wouldnt appear until they input their email address?
Thanks! Going to purchase if those questions are answered.
It looks like you’ve already purchased our plugin, we will be investigating the bug you reported as well. Thanks for the purchase!
ok I purchased the plugin but there is an issue.
I want the option “Add To Previous Order(Free) to only show when their order is “Processing”, so I selected that in the options (I think I do but its a drop down that just highlights the word “Processing” so I do not know if its actually being applied).
Anyway, I have other orders that are :Processing” on my backend, but it gives me the option to still select “Add To Previous Order” even when it is not my order? Obviously I do not want this option to always show and give people free shipping every time. If you could look into this and fix this than this plugin would be awesome!
Please fill in our debug form on our website and we will investigate this, much thanks for reporting this.
I have sent you an email on your website.
Have you received it?
Make sure you submit the support form found under the Support tab.
So can I use this plug in to add products to an already existing order ???
So a user completes and pays for something then a month later I want to sell them something else (an upgrade maybe) as part of that original order, will the new item get added to the original order ID ???
Correct. It won’t add to the existing order. It just allows them to skip paying for shipping. It will create a new order ID
Hi my live site is now running your plugin but I have the same issue as the person above: I have selected “Processing” and yet it is giving free shipping to everyone. Please be quick with your attention to this matter.
Sorry for the delay in response. Have you filled in our support form?
Any plans to update this?
We have a plan to improve and update all our plugins in order of priority. We have just finished revamping POS and our Order Status & Actions manager, we are now working on CRM.
can this recalculate shipping as if both orders were one ?
i mean we ship based on the total order weight
so if order 1 shippig is 200
and order 2 ( if placed seprately ) shipping is 300
can the new shipping shown be based on the fact if all products were ordered together ?
No, this simply states to the customer if they already have a ‘pending’ (or whatever status) order in the system, you can add the current order to it – not paying shipping twice.
Experiencing the same problem as a number of users. Went to your website to fill out the Bug Report but there is no form to fill out. The plug-in is allowing users to select “add to previous order” even if a “processing” order does not exist. Therefore we are losing money on shipping. Please advise.
Sorry about that, but if you go to bugs – you should read the text and there is a link to the form.
Is this plugin multisite compatible?
We have not tested on multi site.
awesome mate . good luck
It will Works with the actual versions of wordpress and woocommerce?
Yes, it is like an extension of other WooCommerce platforms.
Hi, I bought the plugin but I get an error in the admin :
“Warning: Declaration of WC_Update_Previous_Order_Shipping_Method::calculate_shipping($package) should be compatible with WC_Shipping_Method::calculate_shipping($package = Array) in /wp-content/plugins/codecanyon-6607970-woocommerce-add-to-previous-order/woocommerce_update_previous_order_shipping_2.php on line 30”
I use the last version of Woocommerce. Thank you for your help
Sorry to hear this. Can you please fill in our support form so we can look into this for you?
hi, is the plugin still in development? cause i can see the last update is way too old, is it compatible with woocommerce 3,x?
It should work regardless.
I’m getting the following error:
Warning: Declaration of WC_Update_Previous_Order_Shipping_Method::calculate_shipping($package) should be compatible with WC_Shipping_Method::calculate_shipping($package = Array) in /home/kyzcreig/public_html/wp-content/plugins/codecanyon-6607970-woocommerce-add-to-previous-order/woocommerce_update_previous_order_shipping_2.php on line 30
Sorry to hear you’re experiencing this problem with our plugin. Please can you fill in our support form found here http://actualityextensions.com/contact/ and our support team will be with you as soon as they can.
I have done it. The comment history on this page does not inspire confidence…
Comments are usually made when there is an issue and issues are likely to arise between updates, especially major ones. If you take a look at the frequency of these comments, you’ll see they are far apart – I hope that inspires confidence for you.
Even less so, since of course I looked at the update history and the last update on Envato was over 3 years ago.
Yes it’s a basic plugin that requires little maintenance. Did you fill in our support form because I cannot find your ticket?
I did, what information can I give you for you to find my ticket.
I haven’t heard back for several days.
We found your ticket. An agent will reply to you within 6 to 12 hours.
Hi, Does this plugin just show the message ” Add To Previous Order” if they have a previous order that is not “completed” status?
I just did a test purchase. Looks like it shows all the time. I would like it to only show to a customer, if the customer/email address has a previous purchase, that is either on hold, pending payment, or processing stage. As that means we can put their new purchase in the same courier bag? I actually thought that this plugin would somehow add all the products from the 2nd order and add them to the 1st
processing order. So only one invoice gets printed off. Not sure if I like this plugin, as I could have just added ” Add to previous order” as a option in woocommerce? Or am I missing something ?
Where is the settings? In the readme file it says there is none, its ready to go. On your codecanyon page. It says “and at least one order with a status requirements set.”
Can I get a reply. Thanks
You would need to go to the WooCommerce > Settings > Shipping and try there.
If that does not work for you, then we would need to look into it a bit more. Would it be okay if you open a ticket for this?
Two orders get printed and made. It just eliminates the shipping price of the second once its verified.
Thanks I found the settings. I tried two different user accounts and the option add to previous order is showing all the time. WIll open a ticket.
I have gone to settings and set status to be on hold, processing, or pending payment. I have then tried two different accounts and add to previous order is showing all the time at checkout. The two accounts do not have any previous orders.
Please check on your computer that this plugin is working fine with the new updates of late.
We have got your ticket and we are working on this.
12 days has past. When is the expected finished date? I want a refund or a working a plugin. This has never worked for me. I will give you 24 more hours to upload a working plugin or I will contact Envato directly for refund. I have been more than patient. 12 days!!!
We are sorry for the delay, if you want to request a refund, we can issue you one straight away.
Hello? You offered to refund straight away and I replied with a YES. Now 5 days and nothing…
You need to request a refund from Envato so they can approve it. Sorry about the confusion.
This plugin is not working. Please refund money or fix plugin. Add to sale is showing to all customers.
and yeah, I have done a support ticket. Really like the idea. but sucks to not be working when you pay money and yeah you guys need to hire more support staff.
Sorry about that, can you please give me your support ID so I can look into this for you?
Just to confirm. “Add to previous order” is showing new customers too. Even with settings made to only appear if a customer has a onhold, pending payment or processing order currently in the orders lists. #5974 request
Thank you for reporting this, we are working on this now and we hope to push a new update within the next week.
waste of money!!!
when i choose to charge 0 for adding to prossing order its only add a free shipping to everyone and its not add the product to the order. just make a new order with free shipping.
i’ll open disput to envato
Sorry to hear that, can you please fill in our support form so we can fix this issue as we are not happy that you are not happy.
what is the support form link?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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