wmlabs

wmlabs does not currently provide support for this item.

38 comments found.

It is possible to send a ticket to WM Ticket from here – https://s.mail.ru/4JECJZhwXTNw/img-2016-02-12-13-52-47.png. Whether it is possible to adjust in helpdesk the homepage on sending tickets also as in WM Ticket? Whether the guest can send tickets? This is important, as some users do not want to deal with the registration from the outset. And they need to write quickly and they should be given this opportunity.

Hello, I think i have missed your email. Let me check once.

How do I send you a private message with my email address?

No current system doesn’t provide this feature.

How localization for Russian is created? At the moment Russian doesn’t work. Instead of Russian English works.

You can login into the admin panel & add knowledge base articles.

can you show a screenshot of the location, where it can be done? To the Knowledge Base article can be adjusted using the access rights of the user?

The menu is located in the left sidebar.

i am interested in buying this, I love the forum, and knowledge base aspect of it, I want to be able to do live chat with Admin, Staff, and also with customers. I f you will be implementing this, I will purchase it today. It is important that the staff that is supporting the customer can be able to have a discussion with them in a live chat , and also be able to transfer them to another agent/staff if they cant help. Group chat is also important for admin and staff.

Hello, There are so many third party chat application which you can integrate within 5 minutes. Till the live chat system added in this system you can integrate it on your own.

when will the chat system be implemented ?

Still no timeframe designed…you will get email notification once it is completed…

i keep having issues withe Script crashing, or looping when i access the Dashboard, and create a ticket

Mail sent. Please check.

The solution you sent fixed it, thanks

Great.

I want to be able to create a ticket on the behalf of a customer, and be able to assign it to a Support agent, can you add this feature please.

Yes this is possible. I am currently working on some other project. Once I get free, I will add this feature.

This script is awesome, please implement the Live chat support, where I can manage chat, as well as the support agent can interact with the customer live, based on the ticket they are working on.

Sure. I have already planned to add live chat system.

can this script create tickets directly if an email is sent?? Also incoming comments etc be managed directly via email.. please advice..

Right now this feature is not available.

Any release date on the feature to: a) use live chat with customer: b) to create tickets on the behalf registered customer

Right now I am working on HRM project..will do it in next month…

Any release date on the feature to: a) use live chat with customer: b) to create tickets on the behalf registered customer

I have installed your application and I am able to login. Once I am logged in when I click on “Settings” -> “Configuration” I get an error in Grammar.php line 109 at FatalErrorException->__construct() in HandleExceptions.php line 133 at HandleExceptions->fatalExceptionFromError() in HandleExceptions.php line 118 at HandleExceptions->handleShutdown() in HandleExceptions.php line 0 at Grammar->columnize() in Grammar.php line 108 at Grammar->compileColumns() in Grammar.php line 62 at Grammar->compileComponents() in Grammar.php line 42 at Grammar->compileSelect() in MySqlGrammar.php line 36 at MySqlGrammar->compileSelect() in Builder.php line 1300 at Builder->toSql() in Builder.php line 1389 at Builder->runSelect() in Builder.php line 1379 at Builder->getFresh() in Builder.php line 1364 at Builder->get() in Builder.php line 409 at Builder->getModels() in Builder.php line 168 at Builder->get() in Builder.php line 140 at Builder->first() in Builder.php line 87 at Builder->find() in Model.php line 3423 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php:3423}() inModel.php line 3423 at Model->__call() in Model.php line 3437 at User->find() in Model.php line 3437 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php:3437}() inModel.php line 3437 at Model::__callStatic() in Helper.php line 434 at User::find() in Helper.php line 434 at Helper::getAvatar() in b4f901022c6ae40d9d032420ba7fb81b line 3 in PhpEngine.php line 42 at PhpEngine->evaluatePath() in CompilerEngine.php line 58 at CompilerEngine->get() in View.php line 138 at View->getContents() in View.php line 107 at View->renderContents() in View.php line 81 at View->render() in c8764995afb011eedeb4932900289834 line 11 in PhpEngine.php line 42 at PhpEngine->evaluatePath() in CompilerEngine.php line 58 at CompilerEngine->get() in View.php line 138 at View->getContents() in View.php line 107 at View->renderContents() in View.php line 81 at View->render() in 351e09008ed161c5384980f75ad6fdc4 line 17 in PhpEngine.php line 42 at PhpEngine->evaluatePath() in CompilerEngine.php line 58 at CompilerEngine->get() in View.php line 138 at View->getContents() in View.php line 107 at View->renderContents() in View.php line 81 at View->render() in 0f1fc93528501af56e8ed07ebbd000af line 472 in PhpEngine.php line 42 at PhpEngine->evaluatePath() in CompilerEngine.php line 58 at CompilerEngine->get() in View.php line 138 at View->getContents() in View.php line 107 at View->renderContents() in View.php line 81 at View->render() in Response.php line 51 at Response->setContent() in Response.php line 202 at Response->__construct() in Router.php line 1225 at Router->prepareResponse() in ControllerDispatcher.php line 113 at ControllerDispatcher->Illuminate\Routing\{closure}() in Pipeline.php line 139 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 at Pipeline->then() in ControllerDispatcher.php line 114 at ControllerDispatcher->callWithinStack() in ControllerDispatcher.php line 69 at ControllerDispatcher->dispatch() in Route.php line 201 at Route->runWithCustomDispatcher() in Route.php line 134 at Route->run() in Router.php line 704 at Router->Illuminate\Routing\{closure}() in Pipeline.php line 139 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 at Pipeline->Illuminate\Pipeline\{closure}() in UserConfirmed.php line 57 at UserConfirmed->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in Authenticate.php line 45 at Authenticate->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 at Pipeline->then() in Router.php line 706 at Router->runRouteWithinStack() in Router.php line 671 at Router->dispatchToRoute() in Router.php line 631 at Router->dispatch() in Kernel.php line 236 at Kernel->Illuminate\Foundation\Http\{closure}() in Pipeline.php line 139 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 at Pipeline->Illuminate\Pipeline\{closure}() in WMLabMiddleware.php line 127 at WMLabMiddleware->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in VerifyCsrfToken.php line 50 at VerifyCsrfToken->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in ShareErrorsFromSession.php line 49 at ShareErrorsFromSession->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in StartSession.php line 62 at StartSession->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in AddQueuedCookiesToResponse.php line 37 at AddQueuedCookiesToResponse->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in EncryptCookies.php line 59 at EncryptCookies->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in CheckForMaintenanceMode.php line 42 at CheckForMaintenanceMode->handle() in Pipeline.php line 124 at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 at Pipeline->then() in Kernel.php line 122 at Kernel->sendRequestThroughRouter() in Kernel.php line 87 at Kernel->handle() in index.php line 54 at {main}() in index.php line 0

I hope you have successfully installed the application. Let me know if you need any further help.

The application is not working! I have explain this to you over email and on the support forum. I have also email the credentials so that you can login and see that is nor working.

I need you to actually fix it, or refund me my money!

Stil have the same problem 1. n Grammar.php line 109 2. at FatalErrorException->__construct() in HandleExceptions.php line 133 3. at HandleExceptions->fatalExceptionFromError() in HandleExceptions.php line 118 4. at HandleExceptions->handleShutdown() in HandleExceptions.php line 0 5. at Grammar->columnize() in Grammar.php line 108 6. at Grammar->compileColumns() in Grammar.php line 62 7. at Grammar->compileComponents() in Grammar.php line 42 8. at Grammar->compileSelect() in MySqlGrammar.php line 36 9. at MySqlGrammar->compileSelect() in Builder.php line 1300 10. at Builder->toSql() in Builder.php line 1389 11. at Builder->runSelect() in Builder.php line 1379 12. at Builder->getFresh() in Builder.php line 1364 13. at Builder->get() in Builder.php line 409 14. at Builder->getModels() in Builder.php line 168 15. at Builder->get() in Builder.php line 140 16. at Builder->first() in Builder.php line 87 17. at Builder->find() in Model.php line 3423 18. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php:3423}() inModel.php line 3423 19. at Model->__call() in Model.php line 3437 20. at User->find() in Model.php line 3437 21. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php:3437}() inModel.php line 3437 22. at Model::__callStatic() in Helper.php line 434 23. at User::find() in Helper.php line 434 24. at Helper::getAvatar() in b4f901022c6ae40d9d032420ba7fb81b line 3 25. in PhpEngine.php line 42 26. at PhpEngine->evaluatePath() in CompilerEngine.php line 58 27. at CompilerEngine->get() in View.php line 138 28. at View->getContents() in View.php line 107 29. at View->renderContents() in View.php line 81 30. at View->render() in c8764995afb011eedeb4932900289834 line 11 31. in PhpEngine.php line 42 32. at PhpEngine->evaluatePath() in CompilerEngine.php line 58 33. at CompilerEngine->get() in View.php line 138 34. at View->getContents() in View.php line 107 35. at View->renderContents() in View.php line 81 36. at View->render() in 351e09008ed161c5384980f75ad6fdc4 line 17 37. in PhpEngine.php line 42 38. at PhpEngine->evaluatePath() in CompilerEngine.php line 58 39. at CompilerEngine->get() in View.php line 138 40. at View->getContents() in View.php line 107 41. at View->renderContents() in View.php line 81 42. at View->render() in 0f1fc93528501af56e8ed07ebbd000af line 472 43. in PhpEngine.php line 42 44. at PhpEngine->evaluatePath() in CompilerEngine.php line 58 45. at CompilerEngine->get() in View.php line 138 46. at View->getContents() in View.php line 107 47. at View->renderContents() in View.php line 81 48. at View->render() in Response.php line 51 49. at Response->setContent() in Response.php line 202 50. at Response->__construct() in Router.php line 1225 51. at Router->prepareResponse() in ControllerDispatcher.php line 113 52. at ControllerDispatcher->Illuminate\Routing\{closure}() in Pipeline.php line 139 53. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 54. at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 55. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 56. at Pipeline->then() in ControllerDispatcher.php line 114 57. at ControllerDispatcher->callWithinStack() in ControllerDispatcher.php line 69 58. at ControllerDispatcher->dispatch() in Route.php line 201 59. at Route->runWithCustomDispatcher() in Route.php line 134 60. at Route->run() in Router.php line 704 61. at Router->Illuminate\Routing\{closure}() in Pipeline.php line 139 62. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 63. at Pipeline->Illuminate\Pipeline\{closure}() in UserConfirmed.php line 57 64. at UserConfirmed->handle() in Pipeline.php line 124 65. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 66. at Pipeline->Illuminate\Pipeline\{closure}() in Authenticate.php line 45 67. at Authenticate->handle() in Pipeline.php line 124 68. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 69. at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 70. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 71. at Pipeline->then() in Router.php line 706 72. at Router->runRouteWithinStack() in Router.php line 671 73. at Router->dispatchToRoute() in Router.php line 631 74. at Router->dispatch() in Kernel.php line 236 75. at Kernel->Illuminate\Foundation\Http\{closure}() in Pipeline.php line 139 76. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:139}() in Pipeline.php line 139 77. at Pipeline->Illuminate\Pipeline\{closure}() in WMLabMiddleware.php line 127 78. at WMLabMiddleware->handle() in Pipeline.php line 124 79. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 80. at Pipeline->Illuminate\Pipeline\{closure}() in VerifyCsrfToken.php line 50 81. at VerifyCsrfToken->handle() in Pipeline.php line 124 82. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 83. at Pipeline->Illuminate\Pipeline\{closure}() in ShareErrorsFromSession.php line 49 84. at ShareErrorsFromSession->handle() in Pipeline.php line 124 85. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 86. at Pipeline->Illuminate\Pipeline\{closure}() in StartSession.php line 62 87. at StartSession->handle() in Pipeline.php line 124 88. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 89. at Pipeline->Illuminate\Pipeline\{closure}() in AddQueuedCookiesToResponse.php line 37 90. at AddQueuedCookiesToResponse->handle() in Pipeline.php line 124 91. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 92. at Pipeline->Illuminate\Pipeline\{closure}() in EncryptCookies.php line 59 93. at EncryptCookies->handle() in Pipeline.php line 124 94. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 95. at Pipeline->Illuminate\Pipeline\{closure}() in CheckForMaintenanceMode.php line 42 96. at CheckForMaintenanceMode->handle() in Pipeline.php line 124 97. at call_user_func_array:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:124}() in Pipeline.php line 124 98. at Pipeline->Illuminate\Pipeline\{closure}() in Pipeline.php line 103 99. at call_user_func:{/Users/carfernandez/Desktop/htdocs/support.justguns.com/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:103}() in Pipeline.php line 103 100. at Pipeline->then() in Kernel.php line 122 101. at Kernel->sendRequestThroughRouter() in Kernel.php line 87 102. at Kernel->handle() in index.php line 54 103. at {main}() in index.php line 0

Great screen, great ideia, but i need one plugin for register clients and their hours are charged for ticketsper moth. If your software has a plugin for it. it would be perfect

Thanks for your suggestion. I will check its feasibility..

What does this mean?

WM Lab Prerequisite Check

OK: Installation directory spaciointeractive.com

Mandatory requirements (very important)

OK        Web server is suitable (Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4)
PHP version is at least 5.5.9 (Current Version is 5.4.37): FAILED
           Current version is 5.4.37

You must fix this problem before resuming the check.

Hello, Your php version is less than required version. Please upgrade your php version.

Any release date on the feature to: a) use live chat with customer: b) to create tickets on the behalf registered customer

Bought the software, but having problem installing. Im om a hosting company plattform, the check.php was all green. It´s only a white page and nothing happens to start installing Best regards

Hello, Can you please mail me your issue with screenshot at support@wmlab.in?

I will

when is the next version release with the features where agents can create tickets for customers

Just an FYI your support link doesn’t work.

Hello, You can mail at support@wmlab.in

Hello Sir, I have sent you a email on support@wmlab.in regarding this project. I am interested in purchasing this but need only one change. That is when someone create a new thread or comment on existing thread it should be send to admin for approval. Once admin approve the New thread or comment only then it should be displayed on forum. Can you please assist me on this. so that I can purchase your product. i have sent you an email from waris2gigani@gmail.com.

Hello Waris, We have received your email & get back to you by today.

Hello Author. I am waiting for your reply. If you can please revert me at earliest. Thank you.

Hello Author, I am still waiting for your response. Kindly please reply me fast. I am again sending you email at support@wmlab.in. I only need a small change that is.

When someone create a new thread or comment on existing thread it should be send to admin for approval. Once admin approve the New thread or comment only then it should be displayed on forum. Can you please assist me on this. so that I can purchase your product.

I have been waiting for ages here now. Still 500 Internal Server error.

Tried 2 hosts now, and nothing so far. Now this needs to be fixed…

Hard to schedule due to the time difference, but i am availible right now and about 2 hours from now.

We have sent you reply over your ticket. Please check.

Can anyone come on skype?

I have purchased your product and uploaded to bmis.ultimatejobplacement.com But when I am entering bmis.ultimatejobplacement.com/install to run this application it is showing Error 4040 – File or directory not found.

Also in XAMP I have put the folder into following directory and it is showing error.

http://localhost/helpdesk/install

Will You please guide me for this. Thank you

We have sent reply over email. Please check.

Thanks for your support. i have email you all that you need. Please let me know as this issue resolves. Have a great time.

We have already sent you emails.

Hey dude, I’ve had a quick look and I found a couple of bugs,

= 1 = If you’re logged into the forum as a staff member (robert), make a post and mark it visible to “staff and me”, a standard user (andrew) can still see the forum post and reply to it.

= 2 = Admin user doesn’t seem to have any way of going to the forum, though he can edit certain settings about it.

= 3 = All data is displayed in DateTime ascending order. Ideally, this should be descending. Users don’t want to always see really old tickets first that aren’t relevant and have to click through to the last pages to find what they’re looking for :)

= 4 = When users enter the dashboard, there doesn’t appear to be a link to go to the forum.

= 5 = When users enter the dashboard, it appears they have no way back to their original portal. They either have to hit the back button or log out and back in.

Sorry, coming off as a negative, nit-picking sod (I’m a software tester by trade so finding bugs is what I do). However, I’m critiquing only becase I’m curently on the lookout for helpdesk software like this and if these issues were fixed, I’d certainly consider a purchase.

Thank you for reporting. Unfortunately, we are not offering support for this application. Let us know if you can test our application Employer Zone – Ultimate Human Resource manager (https://codecanyon.net/item/x/12164943) & provide some feedback.

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