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We have installed plugin, but it cant connect to syncWHMCS.
It get the error: Connect Error (2002)
Connection timed out every time i try. WHMCS is on a separate server, and Remote SQL is enabled for the website IP address, but still no luck. How should we enter the ip address of whmcs server? https://111.11.111 or . without https ?
It should be without https://. Please make sure that MySQL port is not blocked on both servers. if WHMCS and WP are on the same server, you can use localhost too. For support please use http://support.whmpress.com
Ok, thanks we got it working. WHMCS is on a different server to WP. Our WP hosting is on a cloud with DNS so the IP changes, we had to add the % wildcard to the Remote SQL settings page in WHMCS hosting, then the sync ran ok.
HI, we have run our sync ok, but when we use the pricing matrix table, all prices below £1,000 show ok, but prices above £1000 show just the first digit. So for package price £1,620 it shows £1 and for Package price £2400 it just shows £2 – it appears that WHMPress is dropping all numbers after the comma ’,’ thousands separator. Any suggestions? there is no mention of thousands separator in the docs. Thanks.
Please open a support ticket with debug info from WHMPress > settings > debug. Our support system is at http://support.whmpress.com. Please also share the shortcode being used.
How do I find my license key to enter into the software
Here is how you find it.
I have opened up a support ticket but no response in a few days. I am trying to connect to a remote server, I have allowed the remote MySQL access and the username and password are definitely right – but I still keep getting the error and it can’t connect. I am just putting in the IP address of the remote server “18.104.22.168” in your tools, with no extra information. I have tried it with the domain, IP address, everything – no luck. The message I always get is this one:
It seems WHMpress is not able to connect with WHMCS, Here are the things you can do.
if WP and WHMCS are on different servers, check if mysql is allowing remote connections from WHMCS server.
Check if database info is correct.
Connect Error (2003)
Can’t connect to MySQL server on ‘XX.XX.XX.XX’ (4)
How to sort this out would be really appreciated, sorry for bugging you as I know I have a support ticket open – it has just become time sensitive on this side. Thanks a lot for your help!
Please add us on skype id:, support.whmpress We will take care of it.
Your ticket is replied.
Thanks so much, you guys are awesome – 10/10 recommend to anyone reading this.
Just as an additional note to anyone reading this in the future – the problem is with your hosting company; they have a firewall that needs to allow your remote IP
is possible if i am install woocommerce then your plugin work properly
Our plugin is does not interact with WC in any way.
woocommerce already installed and i can start sale domain and hosting so is not possible
no, our product works with WHMCS.
Hello, Can we use the pricing short codes and the currency changer with the Go Pricing plugin?
We do not have an integration with Go Pricing plugin. but you can use our template system to shape into any pricing table of your liking ( a little HTML/CSS knowledge is required).
Sorry wrong place to ask this.
I’m looking at a way to make all the pages for WHMCS appear within WordPress. I’m going to be purchasing the Client Area plugin, but wanted to check if I really need this one.
The way I’ll be creating the site, is to have all the info written as a normal WordPress page and then have a button to buy now, which will then take them to the correct page using the client area plugin. From reading the info, this plugin pulls in the info on the products, but as it is all going to be in WordPress anyway, do I need it? If so, what difference is there, which makes me need it?
Don’t worry about it. Looking at it more fully, I realise it is best to have both plugins.
Yes, you understood it right, WHMPress helps you to make sale pages by providing components to place within WP pages. for ordering, it will redirect to WHMCS, until you have Client Area (WCAP) or Order Page (WCOP).
I’ve had a ticket open for 10 days now with no resolution, and also no response for 4 days. How do I go about either getting support, or getting a refund?
Hi, We were having a long weekend combined with National Day, we will try our best to resolve it today.
OK – I replied to my ticket in your system, sent you a skype message, and am waiting for a response. It’s 8PM here in California (you’re 12 hours ahead of me), and it would at least be nice to know when you’ll be around, so I can try and coordinate my schedule, or at least set an alarm to wake up later when you’re around.
Hi, we are online now. hope to catch you on skype. Our support hours are: 4AM – 3 PM GMT (Mon-Fri)
OK thank you guys. Problem fixed. Problem was I did not have the mbstring extension installed.
Hi is it possible to add Currency Override Per Country can We show our prices in a specific currency for each country?(Auto not by drop down) Like show prices in euro to Europian visitors and in $ to others using geo
Hello, It was part of the earlier versions, but was removed because of the service being used for IP to location died. It is being included again in upcoming version 4.3.
Do you support URL Based Currency changer For Eg When switching the currency to CAD (Canadian dollar) the URL link should look like this: www.example.com/sport-equipment/soccer-ball/?currency=cad
When switching the currency to USD (US dollar) the URL link should look like this: www.example.com/sport-equipment/soccer-ball/?currency=usd
Thanks for suggestion, we have added it to our list and it will be available in coming WHMPress version.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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