Discussion on White Label Branding for WordPress

Discussion on White Label Branding for WordPress

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1482 comments found.

The topbar edit is missing the option to hide “edit page” & Customize. Are you able to add those? Thanks

By default WLB does not hide this – so your changes in configuration made this be hidden :)

If you remove the “edit_pages” capability from a user role his user will not have access to Edit Pages. What user role are you having this issue with?

You can contact us on we will need wp-admin access and information about which user role experience this issue.

I’m having the edit page and customize issue with the woocommerce “shop manager” role. And Yes, I don’t want them to edit the pages.

I’m not sure I follow you. You do not want the Shop Manager to use the customizer or edit pages – but they are not able to by default, right?

where can I found a complete documentation of WLB?

The plugin has explanations for each feature in the Options Panel. If you have questions about the Role and Capability Manager take a look at this If you are stuck reach out to us via our Live Chat – remember we are located in the NYC area (GMT-5)

Do you have a demo where I can see a White Labeled version of the WordPress? Every screenshot is of the settings but every screenshot also shows that it is WP.

I assume you know how WP Admin looks. We do not make any crazy changes. We do allow you to change style, colors and fonts if you want. However, most commonly it is used to customize the access to menus and features.

If you have any other questions please contact us using

Have a great weekend.

Is this product dead? No updates for close to 2 years!!

What do you want to update? The product already has so many features and most users are not using them all. May 24, 2021 was the last update (PHP 8 compatibility).

If you run into trouble you can always reach out to us on

Hi, How to disable the editing and reading of the post of the others…

You would use the Role and Capability Manager. And then you would uncheck the edit_others_posts or edit_others_pages etc.

Take a look at this

please update, this is a piece of art!

What seems to be the problem. You can contact our support at

the problem is security, plugins should be well maintained for security

Ok, please explain what the problem is. We maintain all our plugins. If you believe you have relevant information then please feel free to contact us through

Please take a look at this. I hide it manually with code but it’s annoying! admin.php?page=wpseo_workouts

I’m not sure how this relates to our plugin. If you want to customize access to menus and features in wp-admin based on Capabilities, it is better if the plugin you want to allow or restrict access to have its own custom capabilities. If the plugin rely on the default WordPress capabilities it can be challenging. All our plugin have their own unique set of capabilities which makes it easy to allow or restrict access.

This document might help you

If you have any other questions please let us know.

Hi, Do you have a detailed documentation/tutorials to help me understand how to use it correctly? Thanks.

It all depends on what you want to do. Each feature is explained with a little “tips box” and then you can rely on this – and if you run into trouble we have our live support ready to help you at if you are not online when we reply the answer will go to your email.

Hi, after installing this plugin, an unknow menu item shows up:, it links to a blank page: Could you let me know what this link is, and if it’s useless maybe you can remove it in your next update?

I do not see any screenshot. Go to the Custom Menu Items and turn it off. Its probably because you enabled adding custom menu items in wp-admin.

Hi, just purchased. Can each role has different custom menu? Or, only the Admin can have custom menu? Thanks.

Menu by User Role is only for the frontend of WordPress. White Label Branding for WordPress is for wp-admin.

Oh, you don’t have a plugin for different roles to have different admin panel menu?

Please notice that you can by tweaking the capabilities of each user role create a custom menu. But the plugin itself does not allow you to create or assign different menus in wp-admin. Check out this document

Hello, I purchased this plugin many years ago and I have not used it in years. I am trying to use it again on a new site and I am receiving a Licensing error. I emailed a couple days ago but have not received a reply yet and I need to get this project rolled out. I have also sent a chat message.. can someone please help?

I see you also contacted us at and we resolved the issue. If you have any other questions feel free to contact us again. Have a nice weekend.

Thank you for your quick response via chat.

You are welcome :)

Does it work on php 8 ?

It should work with PHP 8, but I see we didn’t upload the latest release. Can you please go to and we will provide with the update immediately.

PHP 8.1 supported? from a test I get the following

Fatal error: Uncaught Error: Attempt to assign property “id” on null in /home/xxxxxxxxxxxx/public_html/assets/plugins/white-label-branding/includes/class.wlb_settings.php:165 Stack trace: #0 /home/xxxxxxxxxxxx/public_html/wp-includes/class-wp-hook.php(309): wlb_settings->wlb_options() #1 /home/xxxxxxxxxxxx/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters() #2 /home/xxxxxxxxxxxx/public_html/assets/plugins/white-label-branding/options-panel/class.PluginOptionsPanelModule.php(709): apply_filters() #3 /home/xxxxxxxxxxxx/public_html/wp-includes/class-wp-hook.php(307): PluginOptionsPanelModule->body() #4 /home/xxxxxxxxxxxx/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #5 /home/xxxxxxxxxxxx/public_html/wp-includes/plugin.php(476): WP_Hook->do_action() #6 /home/xxxxxxxxxxxx/public_html/wp-admin/admin.php(259): do_action() #7 {main} thrown in /home/xxxxxxxxxxxx/public_html/assets/plugins/white-label-branding/includes/class.wlb_settings.php on line 165

No PHP 8.1 is not yet supported. Officially WordPress still says PHP 7.4+ White Label Branding for WordPress is compatible with PHP 8. I will submit this to our developers and have them look into this.

I have a presale question, currently I have created a number of user role using the ultimate member plugin.

1.can I customize the wordpress admin dashboard for different user role? 2.I have 3 admin role. 1 for my self and 2 for my client. can I customize the wordpress dashboard menu for my client admin role ?

Looks like the support for this plugin is no longer active. have to find other plugin to buy

I’m sorry but we have a big banner on the page saying we provide live support at If you have any questions feel free to contact using the live chat. And if we are not available leave your email and we will get back to you as soon as possible.

You can customize access to wp-admin based on User Roles. However, you need to remember that some plugins do not have their own custom capabilities but rely 100% on the default WordPress capabilities.

I would recommend that you review this

hi, am i able to rename sub menus in wp-admin?

No :) Only top level. We do have another plugin AdminMenuWP that we have developed but it is not for sale yet. If you want test it contact us on It has all the things you ask about.

Hi. This plugin no longer appears to work after upgrading to PHP 8.0. Is this confirmed, and if so, are there plans to remediate? Thank you kindly.

What do you mean register? The page says “Looking for help? Chat with us now” .. and you press the button”. You do not need to register for anything. However if we are not available when you write you simply leave name and email and your question and we will get back to you.

I’m sorry for the inconvenience. I will pass this on to our lead developer. If you contact us at and provide wp-admin access we can have a look. However, I will do some testing locally to see if we can recreate the issue.

At the “Chat with us now!” button in unclickable. It does nothing when we tried (on multiple different browsers/OS/systems). On the left sidebar are two icons (lock icon: login & clipboard icon: register), they both go to the login form. All the links in the topnav also go to the login form. There is no way to register for an account. Please test this on your end. Maybe it only works when someone is available?

I’m sorry you have trouble clicking on the button. We have no problems clicking on the button. When you click on the button the Live Chat dialog appears. You can also go to the bottom right corner and click directly on the live chat icon I’ve tested this on Mac OS using Chrome, Firefox, and Safari.

So you do NOT need to register for anything. Contact us – if we are not online – leave name and email and we will get back to you.


We’ve noticed since using this plugin, that certain users cannot reset their own password. The following notice is given “Password reset is not allowed for this user.” I cannot seem to locate the permission that allows someone to edit their own password.

Strange I’ve never seen this before. I will do some testing. You can contact us via in order for us to be able easier follow up on this.

Will you be supporting php 8.0 soon…

What seems to be the issue. We are using the plugin on websites with PHP 8.x. If you need us to review please contact us via

Hi it is a great plugin! but I have only one issue I can’t solve for months, the plugin when it is activated is hiding my “Appearance” tab on admin menu. hoe can it be fixed?

Do you have a valid item purchase code for your plugin? Did you purchase this from a different account?

I’m having a problem. I migrated the database as it was on a new hosting but now the administrator account can’t access the WLB plugin. I can’t use the support on the righthere website because 1. You disabled registrations 2. I haven’t my support renewed and I don’t plan to. I consider this a bug because it was working flawlesly a few days ago and just want to know how can I reset all the capabilities to the defaults so I can reconfigure the plugin afterwards. Your emergency login isn’t working either. I can’t access any of the pages of the white label branding plugin.

It’ll be enough to know what tables in the database to wipe out.

I did it myself. For everyone else looking for a solution, there is a plugin called “Reset Roles and Capabilities” on the official wordpress website. Go for it. Just activate it and then delete it. You are done.

Please notice that support is provided through where we have live chat.

I’m sorry you had trouble registering on our Zendesk support ( which we eventually will be phasing out).

I don’t think what you describe is a bug, but there is a feature called WLB Administrators and unless the Administrator accounts are added to this they will be restricted in what they can access. However, i’m guessing as I do not have access to the system to review what happened.

If you migrated your database (entire database) nothing should change UNLESS you have another Administrator user which was NOT in the original database.

Sorry, Emergency login? We do NOT have emergency login in White Label Branding for WordPress. We had that feature in a plugin called White Label Login but we discontinued this years ago because it turned out to be too complicated for many users.

I’m sorry you ran into issues migrating your website. If you need any help please feel free to contact us at


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