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In Version 18.104.22.168154, it seems the option in Branding > Screen Options does not seem to work. Whether the selection is yes or no, the Screen Options remain hidden for other User roles (other than Super Admin). In old version 4.0.8, there was no such issue.
I’m logged into our demo site (WordPress Multisite) and as an Editor.
If you choose to hide Screen Options in the WLB Settings > Branding it will be hidden to ALL other user roles.
Can you please submit a ticket at our Help Center and we will help you.
I am aware of the Settings > Branding > Hide Screen Options > not enabled. In the Old version 4.0.8, the Screen Options was not hidden, but in v4.1.7, it is hidden for all other user roles except for Super Admin. I have submitted ticket Id #7804 but no response yet (with valid support licence). Please also upload the updated version to Codecanyon for everyone’s convenience as it is still the ancient version of 4.0.8 (7 Jan 2016). This seems like a perpetual issue for WLB, and there is a consistent lack of update notices until one very recently (unlike other plugins).
Please notice that a new release was uploaded to Codecanyon a few hours ago.
It should be available in 24-48 hours.
We have added some comments to your ticket. We have also tried to create the issue on our developer site, logging in as an Editor and the Screen Options tab is not hidden.
Ticket #7804 pls revert
Ticket #7804 not resolved yet. Please…
I will get the developers to review why the screen options tab is not showing in your site.
This plugin is actually good, but their Support is a bit lacking unlike some of the other Codecanyon sellers and Yithemes who would go all their way to assist clients to resolve issues. Demo may work, but that is in a perfect scenario. Bought 2 licences, and bought a support licence just to resolve the issue but it has been more than a month (since 20 Feb 17). Don’t like to beg for support, it should come automatically …
Sorry for the wait. The problem is a conflict with a third-party plugin. We are trying to identify the plugin.
Thanks for assisting.
Hi, Re #7804 wondering if anyone is still working on this as it has been awhile. I have deactivated plugins to test myself but not able to identify the issue.
I’m really sorry for the delay. I will follow up with our Lead Developer.
Would this plugin work along side Hide My WP? Main concern is changing the location of WP-Admin and it conflicting with your plugin.
White Label Login for WordPress Multisite doesn’t change the URL of wp-admin. We do not know of any conflicts with Hide My WP.
hi, i bought the script and tested and activated with a dev site… now wanted to use it for real site but the activation doesn’t seem to work. anyway you can help me activate it? thanks
According to Codecanyon official license terms, you need a license key for each site, however, you can without any problems enter the license key in two sites. If you experience any issues we can take a look at your site. You can submit a ticket at our Help Center.
Hi in my wordpress install it’s always saying the a new update is available. I can’t seem to find a more recent version than what is found here. Anyway to solve this?
If you have entered your license key you should be able to update the plugin from inside wp-admin. If you can’t please submit a ticket at our Help Center.
Hi, I updated the plugin, but the login branding portion is now gone. Anyway to bring it back?
Please make sure you also update the Visual CSS Editor. All the branding of wp-admin and the Default WordPress Login is not handled in the Visual CSS Editor.
Yes I did and enabled, I don’t even know what that should add to my admin portion. I can’t see the login menu, nor do I have something to edit in the CSS editor.
Submit a ticket at our Help Center and we will review.
Hi, I register my license key, but when I try to download the add-ons, it keeps saying the product is not licenced. It even shows me on the right side that I have licenced, but I cannot go further. When I buy something the basics must work, I have no time to waste, with support for getting the basics working. I will request a refund.
“Enter your license key before you can purchase add-ons or download free add-ons.”
There are saved settings inside that go here: http://plugins.righthere.com/downloadable-content/wlb3/, broken link, all of them broken links. If you sell stuff here, make sure it work, if it does not work, remove it from the market.
Nothing is sold on plugins.righthere.com. Add-ons are downloaded from inside the wp-admin where you have installed the plugin.
If you have the White Label Branding there are some additional add-ons (all free).
Could you please tell me where you find the link you are referring to?
Please provide the latest plugin update for download on CodeCanyon like every author is supposed to do for all of their CodeCanyon customers. There should be NO SUPPORT ticket needed for this SIMPLE task.
Please login to your account on Codecanyon and go to downloads. You can download the latest version 22.214.171.124640 – February 6, 2017.
If you have any other questions feel free to ask.
My bad, I had it mixed up with an older file! Thank you! I ABSOLUTELY Love the new CSS panel. One major problem…. I click “Save”, nothings saves, and the button is stuck saying “SAVING”
Ok, that is definitely a conflict with another plugin.
We will need to review your site to determine what is wrong. If you disable, ALL other plugins do you still experience the issue? If this fixes it – you can activate one plugin at a time until you see the problem occurring again. This way we can identify the cause of the problem and debug your site.
If it doesn’t help deactivating all other plugins, then it might be a conflict with your theme. Try and change your theme to a default WordPress theme (just for testing purposes). Following this guideline can help us identify the cause of the issue and speed up things.
Nevertheless, we will need wp-admin access. Please submit a ticket at our Help Center.
do you plan to answer me to my ticket #8325? is pass 1 month without a solution to your bug.
I’m sorry, but we made you aware of that your support subscription expired on March 1, 2016, and you still haven’t renewed it.
We just logged into your site and looked up your license key. It looks like your license key has already been used in two websites. Please look at the comments we added to your ticket.
Let me know if you have any questions.
I answer to your ticket
We added comments to your ticket.
Is creating a fake” Administrator account available in your Multisite version? and so that I can create a fake admin for subsite and make it the default role for all new sites?
No, unfortunately not. You will need to setup user roles for subsites. All branding and styling apply to both main site and subsites if you want.
How to make the created role as the default role for substies? say I created a new role call it sub-Admin, I want this to be the default role for the subsite admin and hide the original Admin role from the list?
The Role and Capability Manager is for individual sites. I will ask the lead developer if it is possible to add support for creating a default “Sub-Admin” user role (with a pre-defined set of Capabilities). As it is now it is not possible. The Role and Capability Manager works separately for each sub-site.
hi, it seems like that your plugin has a conflict with managewp.com, it cannot sync. Note that the syncing works when I deactivated your plugin. Here is the error message from managewp.com “Fatal Error (E_ERROR): Class ‘PluginOptionsPanelModule’ not found occurred in wp-content/plugins/white-label-branding-multisite/multisite/class.plugin_white_label_branding_multisite.php on line 150. Please make sure that your website is accessible.”
Can you please submit a ticket at our Help Center and we can review.
So the login screen stuff was taken away I see and we are supposed to use the visual css editor? How do I access that or where is documentation on how to set that up?
More than a year ago we announced that this would be done
Make sure you have entered your license key in WLB Settings > License and then do go downloads and download the Visual CSS Editor.
Ok… Well, i thought that was something that I needed with your new plugin while label login… But that was not correct either… I think for some reason the CSS editor is not loading for me… it does for the other options but not for login screen? Can I return white label login because I do not need it?
We use the Visual CSS Editor in many of our plugins. Submit a ticket at or Help Center and we can take a look at the issue you are experiencing.
Ok I will because there is for sure something weird going on… When ever I save my global default branding my License key gets deleted and I have to re-add it or the CSS editor becomes dissabled
Sounds very strange. Submit a ticket and we will have a look.
I think there might be a big when use the global save option. It resets the license code and turns off the addons, I have to keep re-entering the license key and then reactivating the addons to implement the custom menu items across all subsites.
If I use the Save All option this does not happen
Thanks in advance
I’m sorry for the inconvenience. We have never heard about this issue before. I just tested this on our developer site and it doesn’t happen. I’m not sure what happens on your website, but we will need wp-admin access to review this.
Please submit a ticket at our Help Center.
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