This author's response time can be up to 1 business day.
Hi! Just purchased the plugin and getting the hang of it. Where can I modify the opacity of the black overlay… my page has a lot of information and I need it to be darker when the tour launches. Thanks!
Please open a support request here:
Also, trying to download the language pack to do tours in spanish, found a lot of broken inks in your website… please advise.
I’m trying to use a menu item to be highlited by a tooltip as part of the tour… read all of the documentation and couldn’t find an answer on how to add a “title attribute” from a wordpress menu item…
Where’s the “never show again” function?
and write here your request by sending also temporary backend access to take a look.
Please Let us know
I tried, system shows no products when trying to create a ticket… Big Bug… A lot going on with your website. Please answer them here. Thanks!
I was able to make a ticket… I still think all of these questions benefit everyone, If you can answer them here it would be great!
the support system is ZOHO ticket external service.
For our internal purpose where we exchange private data we need to continue in that system.
We have received your ticket and we reply soon.
Well, I will ask again. Are there plans to update this plugin? It’s been over a year since you updated it here. And will it work on the backend if you do update it?
I would purchase but I’m tired of buying things that aren’t getting updated. I’m sure I’m not the only one with this thought.
I wonder if this Plugin will enable me to provide a guided walkthrough in the WordPress Admin-Dashboard for new authors?
not at moment
Please, for support requests. use our ticket system:
I’m looking at getting this, but I’m not sure if it will be the right fit. Is there any trial period before buying or a refund policy?
thanks for contacting us.
We are sorry, there is not trial period.
After you read all features and description you can buy, and if plugin have some bug to fix in your site for the features described and not other and we are not able to fix we will send refund.
Can the tour span across multiple pages?
sorry for delay. Yes it can
Does this plugin support 4.9.2 and higher?
Because it appears you have not updated it since 4.5.2
yes it support latest version.
The updates means that at moment there are not any new features.
But the plugin work fine.
But someone posted the below message in the review of this plugin
“What a terrible decision it was to make this purchase. Absolutely horrible decision. The last version of WordPress this plugin is reported to be compatible with is 4.5.2. Current WordPress version is 4.9.2. How are these guys even allowed to sell a “premium” plugin thats this out of date? I get free plugins lagging with updates but this is a paid for product that’s still being sold and that absolutely does not work with the current version of WordPress. Stuff like this pissess off. Don’t charge people for stuff that doesn’t work. I will be seeking a refund. Stay away from this pile of garbage. Absolutely does NOT work. What a waste, I will be seeking a refund. Bad buggy looking code, zero documentation, links n their site don’t work. I’m now on a mission to spread the word about what a pile of garbage this product is. What a joke.
2. Other users have recently purchased and in 99% it work very fine.
So can happen in the life that someone is not satisfied….
Also our police as indicated in our terms and condition is that if
for some reason in your site there are some conflict and not work as described in our product page and we are not able to fix, we send refund.
And i Remember that there are many other users that love this and all our extensions..
Okay. Thank you
Hi. Having trouble getting this going. I’ve created a ticket(#304). Can I get some help please?
Hi, we have replied without your responce.
I bought the license, but I’m finding when I install the plugin on my website I am given a vastly different, and much less adaptable admin panel for the tour pages. I can set the tours up, but all of the positioning and visual adjustment sliders and settings aren’t showing up. It’s making the plugin basically unusable. Is there a way to turn these on? if not is is possible to get a refund?
and send us backend access to test your configuration please.
I can’t give you backend access since the work is for a client but I will open up a ticket
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work