dzeriho

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127 comments found.

HI, I’m considering buying this, but I’m not sure the design will fit my themes and if it’s easy to customise so it looks good in my theme. If I buy it and can’t make it work, will I be able to get a refund?

Hi, well, you can customize the looks by custom CSS. It can of course fit any theme. If you do that yourself and you’re not happy with the outcome we’ll surely refund that. Don’t ask the support for this as it is considered customization and installation which we don’t do. Thanks.

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I am thinking about purchasing this plugin but I want to make sure that it can do what I need.

When someone redeems their warranty can you make it so they have to pay a small fee, such as a $3.00 shipping fee?

Can you make it so that all products from past purchases and future purchases come with a lifetime warranty?

Hi, thanks for the interest. Payments are not managed by this plugin, if you want to keep the $3 you’ll in your order when you approve the refund give back Amount-$3 that should work. As for the second question, yes. There’s an option for the default warranty too, so you can add a lifetime warranty for your existing products. If you don’t like it mention this conversation and you’ll be refunded. Thanks.

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When a return is made, will it RE-stock the inventory amount ?

Hi, I’d suggest you to skip this plugin. It’s more a warranty manager than a returns manager. Thanks!

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(1) Can the Return request form and it’s History be in the My Account area for customer to see

(2) Can I issue a full or partial refund to the customer

(3) Can I return a partial amount or the full order of products back to inventory

(4) Can I issue a refund back to the payment gateway from the Admin.

(5) Will the plugin send emails to me and customer

Hi, I’d suggest you to skip this plugin. It’s more a warranty manager than a returns manager. Thanks!

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OK.

Can each item have its own warranty details ?

Hi, yes it can of course. There are also preset warranties which can be used for multiple products, as well as the default warranty preset. Thanks.

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Do you reply to your service tickets?

Hi, no, agents do. Thanks!

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Nobody replied in a week. What kind support is that?

Hi, just checked, sorry about that. Agent will reply first thing in the morning, which should be 10h from now. Thanks for your patience.

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We would like to buy and use this plugin, however we are wondering if this works with grouped products?

Hi, like how? Set individual warranty options to each product in a group or just work for grouped products? Thanks!

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Hi Dzeriho,

We would like to set individual warranty options to each product in the group.

Hi, we’ll I’m sure there’ll not be selectors present on the grouped single product page. As will the default warranties associated with the products inside, I’m not sure about that either, will they’ll be added on a purchase. Either way I’m sure it’ll not do the job properly as you’d like it to. Thanks for the interest!

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Hello Support

This Warranty & Return plugin for woocommerce looks good. I have pre-sales question.

Q1: I like to have a separate “Support Page” on my site where a buyer can go as a “guest without logging in” and request for refund (without logging in). Is this possible?

Q2: How is the GUEST RETURNS SUPPORT PAGE handled, is it through a “shortcode” that I can embed on my help and support page?

Q3: Will your plugin allow me to set “refund policy on each Product_ID basis? For example : Product_X: 30 days guarantee, Product_Y: 45 days guarantee….

Q4: Can I assign different “Return Warranty” address for different Product_ID#’s? Example: Digital Products require no Warranty Address, but Physical products require a “Physical return address”.

I look forward to your reply

Thanks

Hi, 1. Yes, that’s available. 2. Guest enters his email address and the order ID, afterwards he can request a warranty/return. 3. If this “refund policy” is the return policy, then no. If this is your warranty then yes, you can set all sorts of warranties. As for the returns, this part is not that much developed in a plugin and if you need to use it only for the returns then I suggest that you skip it for now. 4. No. Thanks.

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