dzeriho

dzeriho supports this item

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134 comments found.

HI, I’m considering buying this, but I’m not sure the design will fit my themes and if it’s easy to customise so it looks good in my theme. If I buy it and can’t make it work, will I be able to get a refund?

Hi, well, you can customize the looks by custom CSS. It can of course fit any theme. If you do that yourself and you’re not happy with the outcome we’ll surely refund that. Don’t ask the support for this as it is considered customization and installation which we don’t do. Thanks.

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I am thinking about purchasing this plugin but I want to make sure that it can do what I need.

When someone redeems their warranty can you make it so they have to pay a small fee, such as a $3.00 shipping fee?

Can you make it so that all products from past purchases and future purchases come with a lifetime warranty?

Hi, thanks for the interest. Payments are not managed by this plugin, if you want to keep the $3 you’ll in your order when you approve the refund give back Amount-$3 that should work. As for the second question, yes. There’s an option for the default warranty too, so you can add a lifetime warranty for your existing products. If you don’t like it mention this conversation and you’ll be refunded. Thanks.

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When a return is made, will it RE-stock the inventory amount ?

Hi, I’d suggest you to skip this plugin. It’s more a warranty manager than a returns manager. Thanks!

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(1) Can the Return request form and it’s History be in the My Account area for customer to see

(2) Can I issue a full or partial refund to the customer

(3) Can I return a partial amount or the full order of products back to inventory

(4) Can I issue a refund back to the payment gateway from the Admin.

(5) Will the plugin send emails to me and customer

Hi, I’d suggest you to skip this plugin. It’s more a warranty manager than a returns manager. Thanks!

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OK.

Can each item have its own warranty details ?

Hi, yes it can of course. There are also preset warranties which can be used for multiple products, as well as the default warranty preset. Thanks.

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dazmode

dazmode Purchased

Do you reply to your service tickets?

Hi, no, agents do. Thanks!

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dazmode

dazmode Purchased

Nobody replied in a week. What kind support is that?

Hi, just checked, sorry about that. Agent will reply first thing in the morning, which should be 10h from now. Thanks for your patience.

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We would like to buy and use this plugin, however we are wondering if this works with grouped products?

Hi, like how? Set individual warranty options to each product in a group or just work for grouped products? Thanks!

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Hi Dzeriho,

We would like to set individual warranty options to each product in the group.

Hi, we’ll I’m sure there’ll not be selectors present on the grouped single product page. As will the default warranties associated with the products inside, I’m not sure about that either, will they’ll be added on a purchase. Either way I’m sure it’ll not do the job properly as you’d like it to. Thanks for the interest!

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Hello Support

This Warranty & Return plugin for woocommerce looks good. I have pre-sales question.

Q1: I like to have a separate “Support Page” on my site where a buyer can go as a “guest without logging in” and request for refund (without logging in). Is this possible?

Q2: How is the GUEST RETURNS SUPPORT PAGE handled, is it through a “shortcode” that I can embed on my help and support page?

Q3: Will your plugin allow me to set “refund policy on each Product_ID basis? For example : Product_X: 30 days guarantee, Product_Y: 45 days guarantee….

Q4: Can I assign different “Return Warranty” address for different Product_ID#’s? Example: Digital Products require no Warranty Address, but Physical products require a “Physical return address”.

I look forward to your reply

Thanks

Hi, 1. Yes, that’s available. 2. Guest enters his email address and the order ID, afterwards he can request a warranty/return. 3. If this “refund policy” is the return policy, then no. If this is your warranty then yes, you can set all sorts of warranties. As for the returns, this part is not that much developed in a plugin and if you need to use it only for the returns then I suggest that you skip it for now. 4. No. Thanks.

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Hello, everything is cool. But there’s still some RAW CODE show up in warranty page. You can see below example:

Order #3876 P3 Supply Unit

Any way to solve it?

Hi, just follow the agent guides and I’m sure we’ll fix that soon. Please don’t post here too as it only causes delays. Agents are prompt! Thanks!

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Hi, I would like to know if we can directly input a warranty fro the item that is not bought in the woocommerce store? So that we can track and process warranty that is sold by dealers?

Hi, I don’t think so. This is after all WooCommerce Warranties and Returns, meaning it’s kind of built for that system. Thanks!

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Can a non woocomerce customer (e.g from amazon) register his order?

Hi, not sure. Not mentioned anywhere Amazon support in the plugin. If you’ve got more questions our Official Support link below is the one to check. Thanks!

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popiah

popiah Purchased

Hi! dzeriho. i use your plugin. the form is not showing when i did the request warranty. i try up all the possibilities but it just doesn’t work. and i can’t give you admin login. there are point system on it.. pls understand…

Hi, did this happen upon the update or not? And please be truthful about it, making us think it happened after the update just to take a look because your support has expired isn’t really fair. Thanks.

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popiah

popiah Purchased

Hi! dzeriho , this issue happen from the beginning i purchase this product. my problem was the request warranty wasn’t come with the form… it just not working.

Hi, OK, then this is a support matter and needs to be checked by an agent. Please do follow Official Support link below and open your ticket. An agent will reply asap. Thanks.

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dzeriho waiting 2 days for a reply is no good man. No good. This is the first time I contacted you. So I am not that weird customer.

Hi, thanks for the message. We don’t solve problems here, we sell software. If you’ve got issues with it, you can surely ask for support by following the Official Support link below. Here’s the policy https://codecanyon.net/item/warranties-and-returns-for-woocommerce/9375424/support Says 5 working days. Complaining here will get you literally nowhere. Please do wait for an agent to reply to your ticket, and do make a note, we don’t solve every single problem that you guys come up with. Thanks for understanding the policy and our job here.

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Hi, your purchase was refunded. Thanks!

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The easiest way to solve your problems. Thanks!

Hi! Can your plugin work with any of existing custom order number plugins? We use sequential order plugin, but your plugin shows only internal WC ID in the admin area, which makes things rather confusing.

Hi, custom order plugins? What do those do? I’m sure we only take database IDs of the orders, so some filters in between might lack. Have you opened a support ticket about it? We can surely take a look, but no promises, as the Support Policy says no customizations, and basically when something is not mentioned on item pages or not tested, it cannot be guaranteed to work. Thanks!

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Hi, I installed on my WooCommerce 2.6.x site, is the compatibility of this plugin guaranteed? the same plugin compatible with my version does not work properly! :cry:

Hi, this is a support matter and needs to be checked by an agent. Please do follow Official Support link below and open your ticket. An agent will reply asap. Thanks.

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