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hi do you support rtl?
Yes, thanks for the interest. Also you have a RTL converter online, which you can use to convert any CSS file to RTL, this can be useful. Thanks.
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I was a happy customer and love your extension.
Although I am very unhappy to see that the “promised” ability to “Upload an Image” is not included. The ability to Upload an Image on the customizable form in essential to site functionality.
Without the ability for the customer to upload an example image of the product they are returning, this creates a very sloppy traffic flow. How do you expect your plugin to be beneficial in making product returns? How is the customer supposed to show you the defective product?
Do you really expect customers to have to “email” the website owner an image of the item the are returning? How is this a functional solution?
Product returns can not be accepted based off the customers good word. We need to have visual proof that the product is defective.
Please let me know when the “promised” feature of Uploading an image can be made public.
Hi, no need for double posts, they’re just causing delays. This will be added. The most correct date for this release is not before March. Thanks for your understanding.
Thank you for the reply, I look forward to seeing the update before March! Thank you for your time.
I have added warrenty for products but still i get ‘This item was sold without warranty’. How can i resolve this?
Hi, not sure what went wrong there. Can you please follow the link bellow and open a ticket, someone will reply shortly. Thanks.
we have consumable product and we want to send automatic product to customers who request warranty is that possible or we have to fill orders manually ?
Hi, not sure. Contact me using my profile page mail form, I’ll send you some stuff to test out, if you like it you can make a purchase. Thanks.
Here is my email I got confused but if u can show me on test page am buying firstname.lastname@example.org
Basically what i want is if customer pay for warranty on specific product he can request warranty by basically creating new order for him for free for 3 times maximum for example
Hi, just sent you an email. Thanks.
got your email still confused if it do what i want Basically what i want is if customer pay for warranty on specific product he can request warranty by basically creating new order for him for free for 3 times maximum for example
I’ve sent it to examine if it does. I don’t know does it suits your needs, so you should check it out. Also, support is for paying customers, and don’t purchase the product to get cusomizations or anything that isn’t included in the support https://codecanyon.net/item/warranties-and-returns-for-woocommerce/9375424/support So, you’ve been shown everything, if you do use it and need it purchase the license, if not, just try to find something that will suit your need. Thanks.
I am having troubles with your plugin could you please update it for wordpress 4.7 ?
This information is really general, and means nothing. If you can follow the support link bellow and document the issues with text and a few screenshots. Thanks.
hi 1, do you supoort rtl? 2. i my woocommerce site is a catalog shop! my clients by the products in shops, but i give the warranty. is it possible to use the plugin for my needs, so for example, after the clinet buys in the shop he will just need to register on my site for the warranty? 3. is possible to only sell warranty preiod without selling the item?
Hi, thanks for the interest! 1. Yes. 2. and 3. Warranty is sold with the product. You cannot purchase a warranty in anyway if it didn’t come with the product. So, I’m not sure about that it will work as expected
My website currently support customers to pay in USD and HKD. However, I have noticed that your plugin in do not convert the amount correctly between USD and HKD. For instance, if the 24 months warranty that I have set as USD $20 was shown as + HKD$ 20.00 after I have changed the currency into HKD. Could you please advice me how to solve the issue?
Hi, we’ve just answered your ticket. Sorry for the delay. Promise it won’t happen again. Thanks.
Hi. I posted in your support forum over a week ago and you still didn’t respond! Ticket #7423.
PLEASE RESPOND, THANKS!
Did this author stop supporting this plugin??
Hi, no. We still support it. If you ask nice, we’re even fast.
Hi. I posted in your support forum also for over 10 days and I still haven’t received any reply as well. Could you please kindly answer my question???
Hi, yes busy times, we’ve been solving issues in our plugins and support kind of suffered. We’ll be more active these days. Thanks.
Hi, can you please update the plugin and make it responsive, since if you try to make a return by your phone the button is hidden, which is not good. Also it would be great if you can make the admin to receive email for the return request.
Hi, thanks for reporting this. The plugin needs to be updated to a more solid state and it will be. Please be a bit patient as the new version and functions are being developed. Thanks.
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1)After submitting RMA from order history page, I was led to “/my-account/request-warranty/” with a BLANK page and there is no new RMA on admin either. ( permanat link is saved already!)
2)I dont quite understand why the other options are disabled when” Item Returns” is enabled? What if customer and admin want to allow Return and Refund? .
Please help. Thanks
Hi any support here? Thanks.
Hi anyone can help?
When will it be responsive? It is very important. Thanks.
Please help! It is urgent.
Hi, sorry for the late reply. Our support forum is here https://mihajlovicnenad.com/support/ please open a ticket there and an agent will reply quickly. Thank you.
Hi I hav already posted a ticket. on your support system. Please help.
After about a week, I still got NO useful info after giving the admin credential. What is wrong? If you cannot fix the blank page issue, why not refund? Thanks.
Hi, if our support agent cannot help you out please do ask for a refund in your Help Center. Also check this link for the blank pages http://mihajlovicnenad.com/product-filter/documentation-and-full-guide-video/#faq-sagbsah check are you on the latest 6.1.1 version, and also do check your minimum system requirements to run the WooCommerce in your WooCommerce>Settings, also do disable other plugins to see if the error was there. Thanks!
Hi, I know you guys are working on a new release. Im looking forward to the new update anytime soon. Hope you can give some more info on that?
Maybe you can tell us what exactly do you need? Thanks.
We did have an email corresponance in the beginning of March, but I will attach the main headlines here as a friendly reminder. 1) Fileupload 2) return form builder 3) track n trace 4) attach pdf to customer email who got the return aproved
Hi, yes, too many emails and tickets, I barely keep up. Yes, 1, 2 will be added, track and trace? Could you elaborate this a bit? Attach a PDF? I don’t think we’ll implement this, what type of info should this attachment have? Thanks.
3) When the customer has delivered/sent the return package with the expeditor. I would like the customer to be able log on to their account and write the track,n trace number. (used as a proof for the customer that the package has been returned)
4) When we approve the return for the products, I would like to attach the return label as a pdf file in the email sent to the customer
Hi, thanks for the comments. 1. and 2. will surely be integrated, 3. and 4. are really specific for your case, so this is custom stuff that you’ll probably need a developer to make. Expect the update in the next 10-15 days. Thanks!
Is this compatible with Woocommerce 3.0 ?
Hi, 99.9% yes (famous last words), but I’ve not had the chance to test it out. I’ll do that today. Thanks for your patience.
German language file is empty… Can you send fully translated file like in your description? Thanks!
Hi, I’ve updated the plugin to support WC 3.0.x+ It should be online on Codecanyon today or tomorrow. The language file is included in the new version. You’ll get notified by Codecanyon.net that there’s an update to this plugin. You can also use the automatic updates. Thanks!
Hello I activate Returns Without Warranty but there is no Action available in my account order
Hi, not sure what you’re referring. Can you please follow the link below and open a support ticket? An agent will take a look asap. Thanks.
Please reply to my ticket #12125 , i m talking about the option ’’Returns Without Warranty’’ which i enabled, so i m expecting clients to be able to ask for a return but the option is not presented to them
Hi, this is our support policy https://codecanyon.net/item/warranties-and-returns-for-woocommerce/9375424/support Please be patient. These comments only cause more delays. Thank you.
Good morning I have a question about the operation of the plugin, I wanted to know in the event that a client buys in the establishment, if the plugin can manage guarantees that were not made on the page
Hi, thanks for your interest. You can use the manager to create custom warranties requests. So, they’re not dependable from being requested on the requests page. If you’ve already had some purchases and you just want to add this system, but for your existing customers too, you’ll be just fine. Keep in mind, that you’ll have to make requests manually for the given orders that weren’t processed by the warranty request form. Thanks.
Presales question: Can a customer see how much warranty is left on a bought product in the customer portal.
Hi, thanks for the interest. Go here https://mihajlovicnenad.com/woocommerce-warranties-and-returns/my-account/ login with the user: demo pass: demo and check the orders. In every order there’s info about the warranties, check that if it suits your need. Thanks!
Thnx for the fast reply. In the demo I can not see if the warranty term is over, the status changes and that it is not possible to request warranty.
Hi, yes you can, when it’s over. So, find a order that has a expired warranty period. Thanks.
I have tried, but they are not there. Or have already made a warranty request/return or on hold:-)
Hi, login as demo user check this link https://mihajlovicnenad.com/woocommerce-warranties-and-returns/my-account/view-order/1080/ I really don’t maintain these warranties, you can request one to see the process, but the other samples are just in those 1000 orders, sorry. I’ll just delete old ones and make a couple of new ones when I have the time. Thanks.
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