dzeriho

dzeriho supports this item

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This author's response time can be up to 5 business days.

108 comments found.

hi do you support rtl?

Yes, thanks for the interest. Also you have a RTL converter online, which you can use to convert any CSS file to RTL, this can be useful. Thanks.

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Greetings,

I was a happy customer and love your extension.

Although I am very unhappy to see that the “promised” ability to “Upload an Image” is not included. The ability to Upload an Image on the customizable form in essential to site functionality.

Without the ability for the customer to upload an example image of the product they are returning, this creates a very sloppy traffic flow. How do you expect your plugin to be beneficial in making product returns? How is the customer supposed to show you the defective product?

Do you really expect customers to have to “email” the website owner an image of the item the are returning? How is this a functional solution?

Product returns can not be accepted based off the customers good word. We need to have visual proof that the product is defective.

Please let me know when the “promised” feature of Uploading an image can be made public.

Hi, no need for double posts, they’re just causing delays. This will be added. The most correct date for this release is not before March. Thanks for your understanding.

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Thank you for the reply, I look forward to seeing the update before March! Thank you for your time.

I have added warrenty for products but still i get ‘This item was sold without warranty’. How can i resolve this?

Hi, not sure what went wrong there. Can you please follow the link bellow and open a ticket, someone will reply shortly. Thanks.

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we have consumable product and we want to send automatic product to customers who request warranty is that possible or we have to fill orders manually ?

I’ve sent it to examine if it does. I don’t know does it suits your needs, so you should check it out. Also, support is for paying customers, and don’t purchase the product to get cusomizations or anything that isn’t included in the support https://codecanyon.net/item/warranties-and-returns-for-woocommerce/9375424/support So, you’ve been shown everything, if you do use it and need it purchase the license, if not, just try to find something that will suit your need. Thanks.

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I am having troubles with your plugin could you please update it for wordpress 4.7 ?

This information is really general, and means nothing. If you can follow the support link bellow and document the issues with text and a few screenshots. Thanks.

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hi 1, do you supoort rtl? 2. i my woocommerce site is a catalog shop! my clients by the products in shops, but i give the warranty. is it possible to use the plugin for my needs, so for example, after the clinet buys in the shop he will just need to register on my site for the warranty? 3. is possible to only sell warranty preiod without selling the item?

Hi, thanks for the interest! 1. Yes. 2. and 3. Warranty is sold with the product. You cannot purchase a warranty in anyway if it didn’t come with the product. So, I’m not sure about that it will work as expected :)

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hugogate

hugogate Purchased

My website currently support customers to pay in USD and HKD. However, I have noticed that your plugin in do not convert the amount correctly between USD and HKD. For instance, if the 24 months warranty that I have set as USD $20 was shown as + HKD$ 20.00 after I have changed the currency into HKD. Could you please advice me how to solve the issue?

Hi, we’ve just answered your ticket. Sorry for the delay. Promise it won’t happen again. Thanks.

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mkb212

mkb212 Purchased

Hi. I posted in your support forum over a week ago and you still didn’t respond! Ticket #7423.

PLEASE RESPOND, THANKS!

mkb212

mkb212 Purchased

Did this author stop supporting this plugin??

Hi, no. We still support it. If you ask nice, we’re even fast.

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hugogate

hugogate Purchased

Hi. I posted in your support forum also for over 10 days and I still haven’t received any reply as well. Could you please kindly answer my question???

Hi, yes busy times, we’ve been solving issues in our plugins and support kind of suffered. We’ll be more active these days. Thanks.

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