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Hi we got different frames which is differ in sizes, will this work with your plugin.? like this http://store.ruff-cycles.com/customizer/ruff-cycles-customize-your-bike.html
If other elements will be on the same places – it will work
or you can prepare different options for different frames and then use conditional rules
Thank you for your question
Is there demo content provided with the plugin to see how it works?
You can also export customizer from demo site and import them to your site
I’ve sent you an email, please check if it arrived. Many thanks!
Our answer should be in your mailbox.
Do you plan to make a responsive version? It does not look very good on a mobile screen.
It should works fine on mobile.
Could you please write to us on firstname.lastname@example.org and send details about your issue with screenshot?
Thank you !
Email sent, I did screenshots. Unfortunately for some reason the base product image does not fit to screen, I can see only around 30% on my mobile (Android) screen. Waiting for your support, thank you!
Thank you for your request.
We are investigating that issue and will provide you update as soon as possible.
Many thanks! Can’t wait
I’m interested in purchasing your great customiser and have a few questions. I’ve had a look at the demo and want to know if its possible to have a front end template customised with an additional column between the filter component column and the view port. So basically, three columns instead of the two in the vertical template. With the left hand side column still being a vertical side bar with the filter components listed as per your current templates. But then instead of having the filter options listing below the component titles, having a central column which is a ‘wrapper’ for the selectable filter option icons. Once selected the result can being seen in a narrower View Port which would have to be narrowed to accommodate the new central column. Is this possible? I hope my explanation is clear.
It’s possible, we can do that as custom quote. but we need to have some example or mockup for better understanding what we need to do
(Let’s continue this conversation via email)
Hello, I’ve sent you emails six days ago, please check if it arrived. Many thanks!
I still have no answer from you.
sorry, I have just answered you
Please send us list of issues you have with plugin and we will help you asap.
Hi, as requested I continued our conversation via email, sending the mock-up of the customisation required some days ago. Please respond. Before the new year I need us to continue the conversation, so as to have a definitive position on when you can work on it and the cost. Thanks
We apologize for the inconvenience
We will continue conversation on 2d of January.
Can the user set their own dimensions and does this app allow for charging by the Square Foot.
Customer can not set his own dimensions for text and images.
Manager of the store can set dimensions and position of each text/image area
Hi there, i need windows configurator/calculator simmilar to this: https://www.bew24-fenster.de/fenster-konfigurieren.html is this possible with your plugin? Please take a close look on the given options
thanks for your reply, nice that your plugin is simillar to what im looking for. im just woried about the custom sizes given there: http://prntscr.com/hzeb7c
is this possible with the plugin? need customization?
You can add any images as you wish.
It could be sizes or colors but you need to display al important information on option icon or (and) option image.
so as i understand i can add text fields(dimensions fields) as a option to choose? the main point is the client to have possibility to set the dimensions on the window he needs. As you can see there is different types of windows so every needs different number of text fields
no, you can add separate option for each size.
for example, first option will be 750X1500, second option could be 700×1500
You need to predefine all possible variants.
Text fields for sizes are possible only as custom quote now.
Please contact us via email email@example.com
Hello – Great looking plugin. I have a client that wants to try and use this to customize a Tote Bag. I am wondering if it is possible to have the user upload a logo image, and then the customizer shows the logo repeating on the straps of the bag. So I would need the ability to draw a line/section so the logo looks like it follows the bend on the strap. Is this possible?
Thanks, for now it’s not possible to repeat logo on some area. You can upload image to defined area of your product
Thank you for your question.
Will this plugin run properly on WordPress 4.9.1? Thanks
Feel free to ask us any questions.
hi, can i use other fonts besides google fonts, thanks
You can use only google fonts now.
Hi. I just purchased the plugin and would like to know if there is a manual, video or other resource where you explain at least how to use properly this tool, the basics functions and the installation?
sure! Manual is here http://k2-service.com/files/customizer/Wordpress_Customizer_Manual.pdf
Thank you for your purchasing!
Hi. I already reviewed the manual that you sent to me by mail. However, there is no additional information about how can i do something similar like the example of the bicycle, in which the parts can be customized, it only allows me to place a single image for each variable, I do not know how to superimpose them on the design.
Also i don´t know how to include a option that allow the user to add a image or a text?
Bicycle on our demo site is just kit of different parts. so, you need to have separate image for each option and then you can build customized product from different parts.
Hi. I just resolved the problem of the parts of the image. But I have other issues:
1. Again, i don´t have the option for include custom text, i can only visualize the image option.
2. The price is not being updated, although i specify the base value and then the specific prices with which it increases.
3. The default image is being superimposed over the footer, it is not respecting the limits of the template.
Hi. Forget the comment, i just resolved all reinstalling the plugin correctly. Thank you very much.
Love the whole idee off the product, only for me import is not working (what ever i try it’s doing nothing) everytime it reports import OK. ,
Another problem with adding components by number 3 i’m not able to add any more options… ? or components
i found the problem with adding components..
input_vars (1000) needed to be upgraded to 10000
We received your email and we will try to help you!
Thanks, if import is working correctly it saves me really a lot of time (or clone of components that will do the trick) for the rest love this plugin…...
Could you please send us screenshot or error message on email firstname.lastname@example.org (just reply on our email)?
Is there any way you can resize the small preview buttons?
Do you mean buttons on customizer archive page and customizer single page?
You can change size of that buttons in css
Admits visual composer ? Can cart , checkout be customised as well ?
everything should be ok, you can try free version before.
Feel free to contact us on email@example.com if you will have additional questions.
I can longer import/export the configurator as of the most recent update. How does one go about doing that?
We apologize for any inconvenience.
Could you please send us details of the issue to firstname.lastname@example.org ?
I had my web guy contact you via email.
thank you, we will be on touch with your web guy via email
It’s been 2 days and still no response! Please respond to the emails. The mobile look doesn’t work, the additional option pricing isn’t working and breaks the amount whenever any option is clicked. You need to please respond to my web guy so you guys can fix these issues. We’ve tried using a default theme and still doesn’t work properly. Used only your plugin and WooCommerce and the amount still breaks! The newest update also removed many features the old had. This plugin isn’t working properly and is even broken on your demo sites.
We apologize for any inconvenience.
We will answer for all requests as soon as possible.
Ou demo site works fine. Please download the latest version of the plugin.
Love this so much, rated 5*!
One question though: Is it possible to embed the customizer on a page rather than having to go via the ‘customize’ button? I’ve tried using iframe but the ‘add to cart’ button doesn’t work.
Yes, sure you can embed the customizer to any page with shortcode
123 – ID of your customizer
Ah I knew there had to be an easier way! Excellent. Where can I find the ID?
hmm that’s weird, I can’t get it to show up. The “customizer_widget” div is appearing but nothing is inside it. Any ideas?
Did you download the latest version of the plugin?
please write us on email email@example.com
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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