This author's response time can be up to 1 business day.
I installed the plugins but not locate the section to apply effects to the slider. Youtube video I’ve seen some where it is located in the menu of each entry …. From where is the panel to set the slider?
Thanks for contacting with us. Please follow the doc file as well. Otherwise can you please email with our support which is on your doc file with your problem and website details ?
In the help document I can not see the images attached to texts
In step 2 of the Help Guide after pressing add a new grid / carousel a table full of options dialog (commented). This dialog box do not get it.
Thanks for contacting us again. Please email us email@example.com with your website details, we need to check your problem.
Hello, I am trying to enable PHP 7 on our site and it appears your plugin is not compatible with PHP 7. Do you have plans to make it compatible?
Thanks for contacting us. We have not tested our plugin with PHP7. Can you please email us with your server info with our email then we can test this.
I’m having trouble with the carousel on mobile pages, the grid still shows 3 products at a time instead of only one.
Thanks for contacting with us. Can you please send us email with your admin panel details as well as your problem page link ?
Pre-purchase Question – We have a Membership WooCommerce site, we need the grid to restrict the products to their corresponding members. Right now, all products for all members show up when you click on shop. Here is an example of how this should work.
Lets say Member A has products 1, 2. & 3 and lets say Member B has products 4, 5, & 6. We can not have Member B seeing products 1, 2 & 3.
Does this plug in support this?
Thanks for your Pre-purchase Question. We have experience before with couple of membership plugin. And these have 100% support. Can you please let us know which plugin you have used ?
Is this your gmail ‘firstname.lastname@example.org’ if so I emailed you there.
Thanks. Yes this email. Yes we have got you email and have replied.
Hi, I was wondering if the plugin allows us to replace the “Add to Cart” button with one that would link to the product details page instead of adding it to the cart. Thanks
Thanks for your comment. We are not sure what do you mean? The button text change from Woocommerce function. So we did not change any core change of Woocommerce.
If you want to change button text, we can suggest you how to do this.
Hi, thanks for the prompt reply.
What i want, is to remove the “Add to cart” button and show a different one.
Currently, the button adds the products in the cart, but i would prefer to link to the product details page.
Hope that makes sense?
Yes this is possible if you want to use the woocommerce product use as catalogue. And there have couple of function of Woocommerce from where you can easily change the button text. Hope you understand.
Ok so you mean on the option “template styles with live preview” (number 32 on your screenshot select “Woocommerce” and then i will have the option to make the button link to the product details?
Basically it comes from Woocommerce core. But we can help you how to do this.
My desire is to display a carousel of the most recent products, and be able to provide just a small selection of categories for the filter option. Can your plugin do that?
Thanks for asking us question. Yes of course you can do this.
It supports compatible visual composer?
Thanks for contacting us. Yes this is compatible visual composer.
Please like I can change the title to this label? Featured -> Shipping FREE!
Thanks for contacting with us again. Can you please send us your wordpress details for that to our support email which is with doc file?
I show a new error …
Where you control access?
Thanks for contacting us again. This is CSS issue with your theme. Can you please send us the live link with our support email ? We need to fix this for you.
ok, I have contacted through the support tab
Thanks for contacting us with support. We have already replied.
Hi, when I go to the Add New Grid/Carousel page. I only see title!
I updated website and plugins and look at the screen option as well. Still no luck.
Thanks for contacting with us. Please send us your Wordpress information to our support email. We need to look up your problem.
Hey there. I purchased your plugin and am really happy with it.
There is one thing: we moved our website from dev-server to live-server (new address) and all sliders were gone! They still existed in WP but the basic setting “which category to show” has been blanked, also all configuration on the sliders have been gone.
Now, we plan to move from http to https and the same issue came up again (we changed the WP-base-URL /// we switched back after the issue came up)...
What could we do to prevent this? Setting up all sliders once again is quite time consuming… Is there an export function?
Thank you, Stefan
Thanks for contacting with us. We have check a look your support ticket. And have answered this. Please check and continue your support ticket update.
Thanks for your reply. Where can I check my support ticket? Do you have a support forum / ticket system?
Thanks for contacting with us http://twibd.com/wp-login.php this link you can login.
Hi, I logged into your support system, but couldn’t find my topic. I created a new one, please have look. Bests, fnkjd
Thanks we have replied your support ticket. Please check this and let us know.
Can I select the products for the grid by ID number?
Thanks for asking question. Yes you can.
I bought the plugin. I did not find where to add products by ID.
Latest Version (Version-5.0.1) page do not open for add shortcode.
Thanks for contacting with us. Please email us email@example.com with your website details.
We have replied your support ticket and send you the updated file which we have already submitted to Envato today and this is version 5.0.2.
Hello pre-sale question:
I would like to show the excerpt of products… the excerpt before of “add to cart”.
Can I organize the visualization of the fields?
Is it possible add other fields to the shortcodes…?
Thanks for contacting with us and ask us question. Yes this is possible.
Hi, I want to install the new version, but i have some carrousels working with old version. Does it work if i just upload the files of the new plugin version. Or I will have to do all carrousells again? Thanks in advance.
Thanks for contacting with us. Yes new version is totally different from old version. You need to setting couple of option configure from shortcode builder.
Please let us know if you have further help.
There is any function for showin second image of the producto for hover efects? Or any new function for excerpt text from product description? Thanks.
Thanks for contacting with us again. The description option have added new version. And second image of the products for hover effects need to customize the code.
presales question: What is the difference between the regular version and the visual composer version, other than the visual composer version works with visual composer? Are there any functional differences? Are there any features that aren’t in the VC version that are in the normal version? I have VC installed on my site, but want to make sure I get the right version. thanx
Thanks for your presales question. There have no functional different with VC version that are in the normal version.
Visual composer version is only for whose have used visual composer plugin. And normal version is for all Wordpress users even also support with visual composer plugin. Normal version is shortcode version. Please let us know that you are clear.
ok, so just to clarify, I can purchase the normal version and it will still work with Visual Composer and have the Visual Composer elements available for this plugin?
Yes, this will be.
I purchased the wordpress version and I can’t get the modules to show up in Visual Composer! Also I’m having issues with a 4 column grid wrapping into two rows which it shouldn’t.
Thanks for contacting with us. Can you please email us on support with your admin panel details.
I replied to your support email yesterday.
There is some bug in your code that isn’t properly closing out the ’s correctly. Look at this page, and use the inspect element and you’ll see what I mean… http://revuezzle.com/gift-guides/holiday-gift-guides/ultimate-gift-guide-wine-lovers-clone/. It is totally messing up the page.
Thanks for contacting with us again. Can you please email us you admin details.
I already did… YESTERDAY!!!
OK thank you. We will check your issue and back to you as soon as possible.
If this isn’t looked into today, I will be requesting a refund from Envato. I can’t wait any longer. I have to get these gift guides up, and I need a plugin that works. Sorry, but I originally contacted you 3 days ago.
Thanks for contacting us again. Yes we have to do your support email today.
You have email us on our project manager email. For this reason your support have delayed. Please email us with your wordpress details to firstname.lastname@example.org which have with our doc file.
hi .. i am trying to implement the carousel onto my shop page however the override does not seem to function properly. Once i check on override and select the shop page for woocommerce using wordpress, the page does not load up anymore. here is the url http://peppermintave.com/ it works perfectly on the front page, not in the shop page.
Thanks for contacting with us. Please email us with your admin panel detail with our support email.
i have sent the email. could you confirmed receiving it ?
Thanks for contacting with us again. Still not we found any email. Please email us email@example.com this email address.
i have sent you 2 emails .. still waiting for your reply. sender simon[at]sonicnet.com.my
Thanks for contacting with us. We are sorry to reply little late for our vacation. We have replied your email.
its been almost a week without a resolution
Thanks for contacting with us. We are a vacation, will back to your support email this Friday
still waiting for help
Thanks for contacting with us. We have replied you on your email and Your website SSL have may expired.
Thank you . The shop page are now working with our custom style. You may not setting your options properly. We have set this. Please check these and let us know.
Hello, there are two things I would like to ask:
1) Is your plugin compatible with PHP7.0 – I would like to upgrade the server-settings and my PHP-testing-tool (WP Engine PHP Compatibility Checker) warned me, that your plugin is not compatible (sadly your plugin was the only one that failed the test, all other plugins work)
2) I posted a problem on your support page 6 weeks ago about big problems when updating the plugin or moving to another host (or from http to https) “Sliders and Settings lost after moving to new URL”. Could you please give a me status info about this problem?
Thank you, fnkjd
Thanks we have already done this for next version but have working some new features also that’s why we takes time. Can you please send us your email then we can send you the fix version which is supported PHP 7.0 and SSL based google fonts.
Thank you, I sent you a message via your ticket system.
Thank you we have sent you the file.
Thanks for connecting with us. Recently we have faced couple of support issue. Couple of our valuable customer email our admin email ID and they have delayed for this reason, because admin did not handle the support issues . Please attention our support details :
Support ticket: https://www.twibd.com/wp-login.php?action=register
Support Email: firstname.lastname@example.org
Requested Features: http://www.woo5.twibd.com/request-your-features/
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7.50