twibd

twibd supports this item

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76 comments found.

jochite

jochite Purchased

I installed the plugins but not locate the section to apply effects to the slider. Youtube video I’ve seen some where it is located in the menu of each entry …. From where is the panel to set the slider?

jochite

jochite Purchased

In the help document I can not see the images attached to texts

jochite

jochite Purchased

In step 2 of the Help Guide after pressing add a new grid / carousel a table full of options dialog (commented). This dialog box do not get it.

Hi, Thanks for contacting us again. Please email us khairulalaruet@gmail.com with your website details, we need to check your problem.

Thanks

Hello, I am trying to enable PHP 7 on our site and it appears your plugin is not compatible with PHP 7. Do you have plans to make it compatible?

Hi, Thanks for contacting us. We have not tested our plugin with PHP7. Can you please email us with your server info with our email then we can test this.

Thanks

Hi,

I’m having trouble with the carousel on mobile pages, the grid still shows 3 products at a time instead of only one.

Hi, Thanks for contacting with us. Can you please send us email with your admin panel details as well as your problem page link ?

Thanks

Pre-purchase Question – We have a Membership WooCommerce site, we need the grid to restrict the products to their corresponding members. Right now, all products for all members show up when you click on shop. Here is an example of how this should work.

Lets say Member A has products 1, 2. & 3 and lets say Member B has products 4, 5, & 6. We can not have Member B seeing products 1, 2 & 3.

Does this plug in support this?

Hi, Thanks for your Pre-purchase Question. We have experience before with couple of membership plugin. And these have 100% support. Can you please let us know which plugin you have used ?

Thanks

Is this your gmail ‘khairulalamruet@gmail.com’ if so I emailed you there.

Thanks. Yes this email. Yes we have got you email and have replied.

Thanks

Hi, I was wondering if the plugin allows us to replace the “Add to Cart” button with one that would link to the product details page instead of adding it to the cart. Thanks

Hi, Yes this is possible if you want to use the woocommerce product use as catalogue. And there have couple of function of Woocommerce from where you can easily change the button text. Hope you understand.

Thanks

Ok so you mean on the option “template styles with live preview” (number 32 on your screenshot select “Woocommerce” and then i will have the option to make the button link to the product details?

Hi, Basically it comes from Woocommerce core. But we can help you how to do this.

Thanks

My desire is to display a carousel of the most recent products, and be able to provide just a small selection of categories for the filter option. Can your plugin do that?

Hi, Thanks for asking us question. Yes of course you can do this.

Thanks

It supports compatible visual composer?

Thank you

Hi, Thanks for contacting us again. This is CSS issue with your theme. Can you please send us the live link with our support email ? We need to fix this for you.

Thanks

ok, I have contacted through the support tab

Thank you

Hi, Thanks for contacting us with support. We have already replied.

Thanks

Hi, when I go to the Add New Grid/Carousel page. I only see title!

https://s3.postimg.org/7dpwjl4oz/Screen_Shot_2016_08_25_at_10_02_44.png

Please help

I updated website and plugins and look at the screen option as well. Still no luck. https://s11.postimg.org/9z3dhgozn/Screen_Shot_2016_08_25_at_10_11_05.png

Hi, Thanks for contacting with us. Please send us your Wordpress information to our support email. We need to look up your problem.

Thanks

fnkjd

fnkjd Purchased

Hey there. I purchased your plugin and am really happy with it.

There is one thing: we moved our website from dev-server to live-server (new address) and all sliders were gone! They still existed in WP but the basic setting “which category to show” has been blanked, also all configuration on the sliders have been gone.

Now, we plan to move from http to https and the same issue came up again (we changed the WP-base-URL /// we switched back after the issue came up)... What could we do to prevent this? Setting up all sliders once again is quite time consuming… Is there an export function? Thank you, Stefan

Hi, Thanks for contacting with us http://twibd.com/wp-login.php this link you can login.

Thanks

fnkjd

fnkjd Purchased

Hi, I logged into your support system, but couldn’t find my topic. I created a new one, please have look. Bests, fnkjd

Hi, Thanks we have replied your support ticket. Please check this and let us know.

Thanks

Can I select the products for the grid by ID number?

Latest Version (Version-5.0.1) page do not open for add shortcode. Blank page

Hi, Thanks for contacting with us. Please email us khairulalamruet@gmail.com with your website details.

Thanks

Hi, We have replied your support ticket and send you the updated file which we have already submitted to Envato today and this is version 5.0.2.

Thanks

Hello pre-sale question:

I would like to show the excerpt of products… the excerpt before of “add to cart”.

Can I organize the visualization of the fields?

Is it possible add other fields to the shortcodes…?

Hi, Thanks for contacting with us and ask us question. Yes this is possible.

Thanks

laurix

laurix Purchased

Hi, I want to install the new version, but i have some carrousels working with old version. Does it work if i just upload the files of the new plugin version. Or I will have to do all carrousells again? Thanks in advance.

Hi, Thanks for contacting with us. Yes new version is totally different from old version. You need to setting couple of option configure from shortcode builder.

Please let us know if you have further help.

Thanks

laurix

laurix Purchased

There is any function for showin second image of the producto for hover efects? Or any new function for excerpt text from product description? Thanks.

Hi, Thanks for contacting with us again. The description option have added new version. And second image of the products for hover effects need to customize the code.

Thanks

presales question: What is the difference between the regular version and the visual composer version, other than the visual composer version works with visual composer? Are there any functional differences? Are there any features that aren’t in the VC version that are in the normal version? I have VC installed on my site, but want to make sure I get the right version. thanx

If this isn’t looked into today, I will be requesting a refund from Envato. I can’t wait any longer. I have to get these gift guides up, and I need a plugin that works. Sorry, but I originally contacted you 3 days ago.

Hi, Thanks for contacting us again. Yes we have to do your support email today.

Thanks

Hi, You have email us on our project manager email. For this reason your support have delayed. Please email us with your wordpress details to khairulalamruet@gmail.com which have with our doc file.

Thanks

hi .. i am trying to implement the carousel onto my shop page however the override does not seem to function properly. Once i check on override and select the shop page for woocommerce using wordpress, the page does not load up anymore. here is the url http://peppermintave.com/ it works perfectly on the front page, not in the shop page.

still waiting for help :(

Hi, Thanks for contacting with us. We have replied you on your email and Your website SSL have may expired.

Thanks

Hi, Thank you . The shop page are now working with our custom style. You may not setting your options properly. We have set this. Please check these and let us know.

Thanks

fnkjd

fnkjd Purchased

Hello, there are two things I would like to ask: 1) Is your plugin compatible with PHP7.0 – I would like to upgrade the server-settings and my PHP-testing-tool (WP Engine PHP Compatibility Checker) warned me, that your plugin is not compatible (sadly your plugin was the only one that failed the test, all other plugins work) 2) I posted a problem on your support page 6 weeks ago about big problems when updating the plugin or moving to another host (or from http to https) “Sliders and Settings lost after moving to new URL”. Could you please give a me status info about this problem? Thank you, fnkjd

Hi, Thanks we have already done this for next version but have working some new features also that’s why we takes time. Can you please send us your email then we can send you the fix version which is supported PHP 7.0 and SSL based google fonts.

Thanks

fnkjd

fnkjd Purchased

Thank you, I sent you a message via your ticket system.

Thank you we have sent you the file.

Thanks

Dear Customer, Thanks for connecting with us. Recently we have faced couple of support issue. Couple of our valuable customer email our admin email ID and they have delayed for this reason, because admin did not handle the support issues . Please attention our support details :

Support ticket: https://www.twibd.com/wp-login.php?action=register

Support Email: khairulalamruet@gmail.com

Requested Features: http://www.woo5.twibd.com/request-your-features/

Thanks

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