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Reviews for Visual Composer: Page Builder for Prestashop

Reviews for Visual Composer: Page Builder for Prestashop

Cart 4,029 sales

210 Reviews

for Bugs

No support, software of bad quality with a lot of bugs. Don't use it in production websites

Author response

Hello, sis you open ticket in our support system, our team reply each ticket each day. https://support.smartdatasoft.com is our support url.
Not sure where you open ticket. Please share your ticket I'd
Thank you

for Customer Support

not replyes to my support questions.. not instructions to use.. only fast video

Author response

Please where you open ticket in our support or envato. Our support your around time is 24 hours support time is sunday-friday ,8am-5pm
Thank you

for Customizability

bad page builder and crash prestashop! I want refund!

for Customer Support

Support refuses to help with the error caused by the module

Author response

We are not refusing for support. According to support agreement after 6 month you need to extended support to get support. After support time finish you are forcing us to support. For more details check envato item support policy

Thank you

for Documentation Quality

At this point i don't even want to be constructive.
Beautiful package, ugly and foggy content

Author response

Please open ticket in our support system https://support.smartdatasoft.com our team will help you what problem you are facing
Thank you

for Other

It's sad that the plugin has a very light processing, the changelog is out of date since years, both on the codecanyon page and even in the installation files. Not serious, especially after the big security problem lately.

The version 1.6 for prestashop is abandoned, yet prestashop 1.6 represents the majority of prestashop installations (I'm not asking for any new feature but just to fix the bugs).

Author response

We are sorry to inform you that, PrestaShop concentrates in 1.7.x and we have stop support 1.6 more than years. It is not possible for us to manage two codebase updates. Where users do not pay for updates or yearly development.
We suggest all to migrate their shop in 1.7.x as it is stable.

Thank you

for Bugs

Terrible plugin, you expect a light, easy way to customiza your pages but you'll get nothing about all of this: lot of bugs, plugin that works 1 time on 10, difficult to use...avoid and customize your page with code or choose another page builder plugin. This is terrible.

Author response

Hello, you can open refund ticket if you have issue you can use crazy elements by https://classydevs.com if you think our VC do not meet your requirement.

for Customer Support

Hello.The site where the module was installed was deleted.I can't activate the Item Purchase Code on the new site .Can you give me a new Item Purchase Code?

Author response

Please open ticket in https://support.prestasian.com thank you

for Customer Support

Very good customer support and further help with custom development.

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