SmartDataSoft

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454 comments found.

simerdo

simerdo Purchased

in how much time you will fix bug for presta 1.7.2.2 ? because the plugin have visual bug in admin mode (back-end mode) and you can not add ore remove anything…. please update your plugin . i wait it from 11 days ..

Our version is done. Due to some family problem i am not able to release right now. You can open a ticket in our support system. Our team will provide you the file http://support.smartdatasoft.com

simerdo

simerdo Purchased

You can check ticket #13038? Because i don’t recieve a answear… i need this update because i can’t work with this bug… thank you!

CREATPHYS

CREATPHYS Purchased

Bonjour avez une idée de la date pour la mise à jour . pour les page produits sous 1.7.2. ?

Hello, Our version is ready for 1.7.2, please send a support request. Our team will send you zip url.

chronicrd

chronicrd Purchased

When will this work with PS 1.7.2.2?

When I purchased this add-on, I was not aware of all these problems. I paid you for an add-on that does not work for a PS version that you said is supported.

This is not fair. You listed on your page that this works for PS 1.7.2.X, but it doesn’t work on my PS 1.7.2.2. There is a weird bug that won’t let me use the add-on.

The last update was in April… It has been 6 months.

Bottom-line, this was supposed to work, and it doesn’t.

Can you please update this add-on?

Hello, Our version is ready for 1.7.2, please send a support request. Our team will send you zip url.

simerdo

simerdo Purchased

You can check ticket #13038? Because i don’t recieve a answear… i need this update because i can’t work with this bug… thank you!

simerdo

simerdo Purchased

i recieve your visual composer “update” but is version 4.4.4 with all bug… please try to create a page withou your template import … look: https://i.imgur.com/isGmwZP.png . and your support team don’t respond

simerdo

simerdo Purchased

And activation don’t work yet…

I have installed smartblog (last version 2.1.13) in prestashop 1.6.7, I entered the code in the getPost function https://smartdatasoft.zendesk.com/hc/en-us/articles/206598599-My-vc-short-code-show-in-smratblog-post-page- If I try to use the “post grid” (even post carousel) in visual composer in cms page, I always get “nothing found”, if I try to call smart blog, it works. You can check out this link https://www.makeinmarche.eu/it/content/7-blog

thank you

can you answer this comment when the upgrade is over? is very important to us

Hello, Post is grid is not compatible right now with visual composer. Smartblog is developing newly from scratch. Once smartblog become stable , we will test with our visual composer. Sorry for the inconvenience.

I just need to see the list of blog posts (title-date-photos) divided by category in the visual composer, I have to wait for the update, or I can do some other way.

bequiet

bequiet Purchased

Hello, when will be available the new update from visual composer for prestashop 1.6 as you have announced before ?

CREATPHYS

CREATPHYS Purchased

Conclusion , j’ai conseiller à tout mes client prestashop d’utilisé VC ! Mais maintenant je vais leurs demander de ne plus le faire.

Trop de Bug, pas Maj ( sauf pour WordPress ) à croire que SMARTDATASOFT n’aime pas Prestashop… Même les Documentation reste sur des vielles versions.

J’ai acheter pratiquement tout les produits de ce développeur, mais maintenant je crois qu’il ne sont plus au niveau !

Trop de boulot suite au bug et au mauvaise annonce de version, je vais conseiller à mes clients de retirer vos modules et on va essayer de trouver autres chose de correct qui fonctionne réellement

Vraiment déçu, vous étiez vraiment très bon à l’époque…

I am sorry to know your disappoinyment. Will you told which version you are reffering. Our module is full stable in 1.6.x and we also fix for 1.7.2.x but not release yet due to some problem in our end. Prestashop is really unstable than wp , so it is really difficult for developer to make there each version compatibility. Many developer have moved from ps but we still try to do good things for all prestashop lovers. If you inform us the details problem we will try to help you.

CREATPHYS

CREATPHYS Purchased

Pour les version 1.6x je ne critique pas … mais pour les versions 1.7.0 , 1.7.1 et 1.7.2 rien ne fonctionne, plus aucun accès au modules VC ( cms, product… ) et comme vous le savais nos clients passe de plus en plus en 1.7x

Si il s’agissait simplement d’une config différente à la 1.6 vous auriez publier une Doc dans le module. comme cela n’ai pas le cas ,c’est que le problème est plus grave que cela.

Cela deviens très dur de dire a nos clients. il vont faire une mise à jours ? une doc ? ça va fonctionner ? ... Je suis donc obliger de leurs répondre “supprimer le module je vais en trouvez un autre”

Vraiment dommage !

I am understand your situation. The problem occur for Prestashop core there overwrite folder is have the listing folder , which make any module problem to overwrite. Still they didn’t fix that. People have to manually create that. From last few month i am passing family problem due to my father sickness. Our developer have moved so have to build new PS developer. In the past we think to stop update in 1.7.x but thinking customer we have update that. But i am still passing a crucial situation , i try to manage my best. But sometime situation is out of my control.

Hope we are able to manage this situation soon.

bequiet

bequiet Purchased

Je rejoins totalement CREATPHYS et ce qu’il a écrit ! et sorry SmartDataSoft No i can not let you affirm that your module is FULL stable, THIS IS NOT STABLE for 1.6 and TOTALLY unstable for 1.7

You have announced new updated last month, message with problems continue to come, problem stay always with the last version you have proposed, just an update for 1.7 , you have with great changes etc … because many of user return that is many problems with the module. I have just try to go on 1.7 with a virgin installation, like default and just try to install you module and the result is a big blank page … to help we must by a new support but whe where the first to use and believe, and recommend your module, but today i’m sorry to say NO, this is not stable, it’s exactly in the same way of CREATPHYS and others many users, you were great in the beginning, but actually, this is not the same way.

You tell prestashop is instable, you don’t like problems with prestashop, but from the beginning it was not totally stable to use your module, finally you have the same problem than prestashop in fact, you just not think we are using every day your module, prestashop, but we are not only user, we have also customers using our shop today and the experience, it’s just have withe hair to understand whats happens and what you don’t want resolve,

finally your are exactly in the same from prestashop MONEY first and problems later, and finally we stay with not stable version as you pretend for 1.6 and 1.7 ... and we are very sorry to write this, but today, this just the truth and we are sorry that your module cannot being well complete to give us more great satisfaction, and we wait desperately for a new update each time, it’s with force and with disappointed that i write this, because your module is not stable.

I am really sorry to say. Money is not only for us , it also need you to maintain your costing . We have try our best to help our customer to give some great things in PrestaShop which is not possible in the past.

Due to PrestaShop instability it is quite difficult for us to maintain the costing of the module up-gradation. Still we are struggling to maintain the costing of the development of the module.

We have to pay our developer from the money we earn from module sale. If the situation goes this way , i am sure in the long run we have to think alternative than PrestaShop. Which already happen for many developer. Lots of investment to build one things and less income, even the investment is not return.

It is not possible for our end to satisfied each and every customer. But till not our most of the customer is satisfied in our module, because it gives them a freedom of work in PrestaShop and overcome the limitation of PrestaShop.

I am sorry if i am hard you from my message.

bequiet

bequiet Purchased

Don’t be sorry i also understand your position, but as a customer using your module being 3 and see this is not stable and wait for a few month new update you tell on each comments … i just want it as you announced …

I understand also that prestahop will finally being no the good way for shop,1.7 is the most bigger S*t ever made and create many bugs sure … ... but understand also that we use it from 8 years for me and start from zero, with big fear and what i will do with my customers they accounts, password … orders etc .. export from prestashop is totally impossible to have a correct way, yes i’m in a prison and in situation a where it’s very complicated to start from 0 with woo commerce for example ( not so complete than PS ) but in fact understand we are many in this situation, this is very complicated to erase all what we have constructed during 8 years because, ps is instable and developers will no more develop they’re module because it’s too long …. in this way this is not correct for us … what we want is just the best work we not look for more … and as you can also see is that prestashop last updates not change many things , only create a bug for contact form ( who’s no more working ) and just update what two lines …. and on the forge, they close all tickets from problems from 1.6 so we wait no more changes or two lines updated to come back in old version to resolves new bugs

so maybe you can just take a little time to stylize your module and do what you promised last month … but in the future, yes i will think to wo commerce or other i don’t no where but i will not support that because it’s complicated or difficult all the user can close they store because you don’t want to update it … maybe stop lost time for 1.7 unstable and will stay some are of few months

But sure thank you to answer and give us your position and difficulties and send you also courage to give a little part for update or if you want, do a new module update, and we buy it …

Hello, we have done the uodate for 1.6.x show front end editor in content where and any module. But without proPerla check I have not release the module. Last month I have to stay whole day in hospital with my father even now a days also. So I am not able to give proper time with team . Without my help team are not able to manage all things, because I am the lead developer and idea generator.

Anyway we will try to relased update soon. If you have list of the limitation and improvement of the module send me via pm or suppprt system I will take care soon.

Presto75

Presto75 Purchased

Hello, I buy the module on Oct 5, 2017 is I always have an error when I want to activate the module

simerdo

simerdo Purchased

hello , your addons don;t work on simple page .. look https://i.imgur.com/cfK46Qx.png i use prestashop 1.7.2.2 … and i have your last version send from your support …

simerdo

simerdo Purchased

please update your version in codecanyon … because all update which i recieve from your team don’t work …

I am not sure why it do not work in your end. Our developer are working in our theme uodate with 1.7.2.2 vc all work fine. Send your Ftp and back office access I will investigate that.

Hello, im having this issue..

Cannot enable module jscomposer. Unable to install override: The method display in the class ProductController is already overridden.

how can i fix it?

Im using Prestashop 1.7.2.2

You need to rename the file ProductController first then you need to adjust those code with ProductController

CREATPHYS

CREATPHYS Purchased

J’ai bien reçu le lien ZIP pour la version compatible 1.7.2.x

Tester sur 1.7.2.3 , il semble fonctionner ( sauf pour le Product )

Merci et attente de la MAJ pour les pages produits

I am not sure what you mean by product page. Can you please explain.

CREATPHYS

CREATPHYS Purchased

Bonjour, les fonction VC ne sont pas disponible dans les page produits ( exemple : description longue ) il est impossible de modifier le produits avec VC dans la 1.7

ps: sur la 1.6 il y avec avais les fonction VC dans les produits

Avez vous compris

mangprang

mangprang Purchased

Hi, I try to set up “onclick=”fbq(‘track’, ‘NamaCustomEvent’);” at VC Button for pixel facebook tracking

Can u tell me how to set up in VC ? Thanks

Hi there,

Sorry to inform you that we don’t have any idea about pixel facebook tracking.

Thanks

Hi, I would like to understand how to use the Visual Composer module in other forms such as in the blog Thank you

Are you using smartblog or simpleblog.

stblog, standard of transformer template.

I would like to know how to integrate it into other modules, I enter the names as required but nothing happens

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