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746 comments found.
Hello, i buy your visual composer plugin but i’ve problem i try to create a new page and use VC to show product list and everytime i try to show product with VC i’ve blank page with error 500. For information i use the classic template. Thanks.
Please open ticket in https://support.prestasian.com our support team will help you.
Thank you
Visual Composser on Prestashop 1.6 – Flex and Nive Slider don’t load. In the Gallery module, nor Flex slider neither Nivo slider are running. I think the JS is not loading, because the error in console is: js_composer_front.js:52 Uncaught TypeError: this_element.flexslider is not a function In General Options are marked to load.
Please check from settings you can enable the js option. If they are not load. If still not working open ticket in https://support.smartdatasoft.com Thank you
In general settings is all ON already, I can’t open a ticket, because it doesn’t accept the purchase code…
Sorry i made mistake the url will be https://support.prestasian.com for PrestaShop ticket
Hi, after updating prestashop to version 1.7.6.5 the editor menus are checked with no image.
How is it resolved?
Please clear your cache and update the latest version and checked again. if the problem exists open ticket in https://support.prestasian.com our team will investigate your issue once you gave the access.
Thank you
I haven’t been able to access your support for two months! Despite I bought the support for 12 months. When I enter the license number and log in, envado is not recognized. I have a viodeo that proves this. I am the girobot20 user
Check my account thanks.
Hello, you have tried our WP site, you need to open ticket this site https://support.prestasian.com it is for PrestaShop, please check.
Hello we purchase the module and we are not able to make appear backend editor in a third part module. Do you know if it is compatible with pos extension – Posstaticblocks module? there is a guide that explain ho to manage module list in general settings of visual composer? Thank you
Hello, Thank you for purchase our module. It will only work if your module adjust some code , to render the block code. Other wise by adding only settings it will not work.
Thank you, Do you provide support for this type of intervention? (adjust some code to render the block code). I’m not able to do the login in your support platform (error 404 when I paste the purchase code). Thank you, let me know
Please open ticket in https://support.prestasian.com our support team will help you Thank you
Hello, I buy your visual composer but when I want to open a ticket but my license is not recognized by your support whereas I took 12 months of support. Can you help me please ?
Please open ticket in our support system https://support.prestasian.com our team will help you. Our prestashop ticket system is different.
Thank you
Purchased, installed, License Activated but cant figure out anything.
Can you post a user guide link of how to use the various features of VC in Prestashop?
I cant seem to understand how it works even though I have extensively used WP Bakery in Wordpress.
Thanks.
Hello, you can view this video https://www.youtube.com/watch?v=99hfxqvMnb8&list=PLhdrbjositBNYxjHQVjXXs_lO99EI_Xqw This is similar like wp but not 100% . It is best for PrestaShop
Thank you
