838 comments found.
I’d like someone to reply to my support ticket asap please. It’s now been 3 weeks since I originally contacted you via your supplied “support system”, and no one has reached out. If I don’t receive a reply within a week, I will take this matter up with Envato directly.
Sorry to know your issue , please share your ticket if I will follow up the team Sorry for the inconveniences
Is your plugin compatible with Prestashop 8?
Where can we submit a ticket??
The frontend editor on the latest version is not working
Hi,
Please open a ticket from this link https://support.classydevs.com/
Thank you, SmartDataSoft Team
We are unable to create a ticket from your website, since your website is not accepting CodeCanyon purchase codes.
??
Hi,
If this doesn’t work then please send us a message from smartdatasoft.com we will get back to you from there.
Thank you, SmartDataSoft Team
We have contacted you there a few days ago. Any update?
Hi,
We are working on your issue. Please give us some time. We will get back to you as soon as we are done working on this.
Thank you, SmartDataSoft Team
Hi, i have bought 2 licenses. I don’t use it anymore (websites are note live anymore) but i want to move it on a new one. How to freed it ? Regards
You can transfer
Sorry, i bought the assistance service to get support since the tool every time prestashop has an update cannot be updated without completely reinstalling the module. Open ticket but no one responds. can you kindly give us support? Thank you
The module do not need reinstall module. Secondly, our team tourn around time is 24 hours max. Give me the ticket no. I will follow up with team. You need to keep in mind PrestaShop update the most difficult part in their cms, they follow no backwards compatibility. I work from 2013 in PrestaShop. So you need to follow our instructions. Thank you
Hi There, i have purchased the module but not able to use it, can you please share your video links starting from Installation, Configuration and how to use the products. I am using on site where we need to have inputs from customers like Name, Date of Birth, Time of Birth, Place of Birth, and Photo as attachment this is related to Horoscope site, it is possible to implement with your module. Please share links of video which has sound
Non-sense product, developer never answer your queries, don’t buy any products from this platform, zero concern and replies
All our ticket is reply on time. Comment area is not support section. For any help you need to open ticket.some time comment may be forget to reply Thank you
This URL is down which also takes our website down: http://updates.smartdatasoft.net/check_for_support.php
Please fix the issue.
We are investigating this url. But this url is not related to site performnce.. Please email me from my profile page, how you find this url cause slow your site . thank you
Hello, i submitted a ticket 5 days ago, i don’t have any news from the support. it is Urgent as our website is down with no reason and the plugin stopped working. I also have bought an extended support license and nobody anwers.
So please may someone help me?
ticket : T9AB69094-001-YHK
i built my site based entirely on this module, after finishing i found that you need to pay every 6 months an extended license to get their sub modules.
Ok I paid for the 6 month extended license, today after some days the system doesn’t work it tells me invalid license.
I can’t even open tickets to their support.
Is this addon reliable and safe to use on a production site?
I don’t think, i will rebuild all the website again
Hello, I would like to understand why after the purchase entering the license does not activate the product, among other things putting the license number in the support ticket says that the license is not valid! I will wait a few days after which you will give me the refund
It looks like it’s activated, but now this comes out!Your Support is Expired. Please extend support in order to use Ultimate Addons. Learn More
Bought it today, can’t say it’s out of date!
Hello, please wait one day licence sever has a issue. Open ticket in https://support.smartdatasoft.com our technical team will check thank you
We bought this module a while ago. but now ultimate vc addons doesn’t work anymore is this right? is there a subscription behind this?
That is because your support is expired. Please renew your support to be able to use Ultimate Addons
why isn’t this reported somewhere? Before we buy anything?
Why don’t you respond! I either want you to turn on the ultimate vc addons or give me my money back. This is scam!@#$ ^x%x
Hello aliasali,
We have nowhere mentioned that we will provide Uptimate Addons with the Visual Composer Module. You have bought Visual Composer Module. And we are providing all the features of it with the license.
Ultimate Addons is what we are giving as a bonus feature of the module which is related with support extension. We have stated it clearly that if you use the extension, you will need to extend support. See the screenshot https://prnt.sc/eqwc52S8J29K Now that you have used the extension, without renewing support you wont be able to use it.
See the shot please. There is clearly stated it that you will need to extend support to use the extension.
Hope I am clear.
I do not agree with it! On codecanyon.net where you sell it, this is not reported, on the contrary you give the idea that we get the ultimate vc addons! It now appears that it is a paid module. Can you also show us where this is clearly stated on codecanyon.net before we buy it.
Hello my friend, response please?
Hi is this module test on prestashop default theme “cassic”1.7.7.8? because we cannot add a image to the row settings!
it is not working the front editor: https://prnt.sc/k3HjXbMYwbCT and also there are unnecessary spaces on the front page, very strange. Why should I pay support, we use the prestashop classic theme, we assume that you test this first on the prestashop classic theme https://prnt.sc/bXyQjxXjJ6CU
Hi, i try to go https://support.prestasian.com but now not load. I see in comment is not possibility to create carousel. Is possibile to insert custom code (like “shortcode”) to add this features with this visual composer for example in row? Is possible to have a backend demo? Is possible to have a list of all elements? Thankyou
I got the same problem “Supernova23” talked about 2 comments before. My support is expired but will you release an updated version working of PS 1.7.8.3 ?
Thanks !
It is causing issues with many big modules of PrestaShop. You can fix it by just rollbacking this code to the previous version.
Thank You
Hi, apparently your module is not working on 1.7.8.3 it is unusable when module is activated you cannot access add or edit categories and some other pages, it says Twig error, as I can see from other comments im not the only one. Our support has ended but I do not need support I need product that works when I download it. When it will be fixed?
Hello, we release a update did you tested it. PrestaShop changes a things that is why it occure. we release update already let us inform
Please mail us at classydevs@gmail.com. We will assign our engineer to your site
Yes I tried new build 4.4.28 and it didnt change anything. Thanks for contact I will write to you with admin credentials so you can test it for yourself.
It is causing issues with many big modules of PrestaShop. You can fix it by just rollbacking this code to the previous version.
Thank You
Hi, I have purchased a license both for the Visual Composer and the Ultimate Addons. In the meantime you offer the Ultimate Addons for free, how can I use my Ultimate Addons license please?
Hello, Unfortunately ultimate addons is discontinued and bundled with visual composer. Only visual composer licence who support remain can use that. Thank you
What about my money bro?
You’ve got 1 star from me. Thank you too!
You got that inside VC to use. You already used that more than 1 year. And we have agreement with you not life time. Thank you
You know what bro? Forget about it. You’ve got your stars back.
Is it possible to have access to example elements to import? For the home page or the product page?
As I reported to support, my theme does not recognize visual composer shortcodes. Can you give me some support?
Please open ticket in our support system https://suppport.classydevs.com , please check your site module overwrite is not disabled
Thank you
Already opened in the past, and now again.
ok, our team will answer you tomorrow first hours. Thank you
Still waiting for a proper response. The last one didn’t worked.
I cannot enter product pages, category pages or CMS pages, i’ve always got this error: https://imgur.com/3D5paXY
So i dn’t know how to work on my website with your plugin enabled.
Hello, how you know this is our module issues? Did you update PrestaShop or modified any things in the site. Update your support pack and open ticket in support system https://support.classydevs.com our technical team will investigate that. We found no issues which break site. Their are two version one for 1.6.x and other for 1.7.x Thank you
I know because if i unistall your module everything back to normale and works like a charm.
Can you try with latest version which i release few min agos. Hope it solve your issues Thank you
I’ve a license and support active but I can’t login in the support system, it returns an error:
{error RedirectUri provided”}
My problem is that I install your plugin on PrestaShop 1.7.8.3 but it doesn’t work the module just shows vc tags.
I’m using Transformer theme.
Thanks
Hello, you can open ticket in https://support.classydevs.com for our PrestaShop issue our technical will investigate that. Thank you
ANY WAY TO ADD DYNAMIC HTML INSIDE POSTS GRID IN COLUMNS ELEMENT? I am displaying my blog posts using the posts grid in columns element. I will like to have a specific spot (maybe number 3 from top) to always display a specific message, So even if I publich new posts, that spot remains in number 3. Also I will love to use one of the spots to display AD codes. This could be after every 8/9 posts, the AD spot will display. Is this possible?
Sorry it is not possible. It need custom add-ons to developed
Where can I buy the custom add-ons?
