Promises a lot, can do little. Support wasn't helpful.
support replied within 15 minutes of you opening your ticket and provided first instructions.
However, because you are attempting to use features / shortcodes of a 3rd party plugin with the elements of this addon, you were correctly advised of the inherit limitations such a usage will always be bound to. This is not a unique limitation of this addon, but applies to all themes and plugins within the WordPress universe.
Furthermore, instead of replying to the answer you received from support, you decided to immediately resort to a 1-star rating, just because the answer you received was not to your liking.
If this addon is not suitable for your needs, I recommend for you to request a refund via the official Envato refund process.
mar servicio compre dos plugin y no se instararon bien, y el servicio al cliente no puede ser peor,,
considering that you never actually opened a single ticket in the support forum, or for that matter never even commented on this item here on Envato, I find it difficult to accept that you claim customer support could not be any worse. If you never asked for any support, how do you see yourself as credible to rate my support?
If you are really this dissatisfied without even using the readibly available support, please open a refund request for your purchase here:
Wow this plugin packs a lot into it! I've not explored everything it has to offer but is easy to turn on & off functionality I don't want. And most importantly easy to add Facebook videos without the large gap WPBakery gives you! Thanks.
They have the best customer support! It was about the plugin and instead of just checking their plugin they checked the code of my site and told me where and how I can improve it. The developers know what they are doing! Great Support