Tekanewa

Tekanewa supports this item

Supported

1095 comments found.

I am trying to activate elements but i get plain white page in VCE settings next to the tap menu general settings and the taps below it like elements main is not clickable. help

where is support form ? link please

Hi,

the support forum can be access here:

http://helpdesk.krautcoding.com

You can also click on the “Suppor” image you should see within the item description here on CodeCanyon.

Tekanewa

I run this plugin on a site that I manage and it literally brings the word press backend to it’s knees. It’s so slow when enabled the site is almost unusable. Is there a workaround for this?

Hi,

this is a large scale plugin, with more than 145+ new elements for Visual Composer and many other additional features. The more of those elements and features are enabled, the more resources are required, which is why the plugin is designed in modules, to easily control which elements/features are to be used.

Depending upon your hosting plan (especially cheaper low-end plans), your server might simply not be providing the required resources to run (several) large scale plugins/theme at the same time (VC itself is naturally also a large scale plugin). This relates to more than just PHP memory, but also to server CPU power, timeout limits, variable limits, etc.

If you can’t improve your server environment, the only other option is to disable unused elements/features/fonts, so that the plugin requires less resources.

Tekanewa

Notre

Notre Purchased

Hi. We have problem with Circle steps item module, it works fine in one language, but in 2 others it breaks, which is surprising because content was duplicated and basically is the same on all 3 languages except for texts.

Here is working language : https://goo.gl/LwVYpr and here is not working one : https://goo.gl/F2VF0b

How to fix this? Thanks.

Hi,

this is in fact very weird. For some reason, once the overall element width goes beyond a certain value (1140px), the element reverts to a mobile layout again. For now, you can prevent that with the following custom CSS code:

body .ts-process-circle-steps-main-wrapper {
    max-width: 1139px;
    margin-left: auto;
    margin-right: auto;
}
I will have to see if I can recreate the issue on my end somehow, which so far, I have been not able to, even though I actually use the same theme as you do (“Salient”).

If you could open a ticket in the support forum and provide me with admin access to your site, so I can check all settings for the element, in order to create the same setup on my site, it would be very helpful.

Tekanewa
emidel

emidel Purchased

This comment is currently being reviewed.

Hi,

PHP memory is only one aspect of a servers performance, and the plugins memory consumption has been greatly reduced with the latest updates. Other aspects like PHP version, CPU power, timeout limits, variable limits, etc. are just as important.

I’m running all my demo websites on a shared server (NOT a dedicated or VPS one), and don’t have any issues there, even when using a premium theme and other large scale plugins such as WooCommerce:

http://www.composium.krautcoding.com/other/system-information/

My memory consumption is usually well below 60MB on the frontend, and backend performance is not impacted either.

There is currently one issue that could affect your backend performance, if you are using an older plugin version of v5.0.8 or less, while having the auto-update or update-notification feature enabled, due to those plugin versions attempting to retrieve update information from a now defunct domain, causing delays. All plugin versions of 5.1.0 or higher include the updated domain information, which will “fix” that issue. A matching “sticky/fixed” topic in the support forum for affected users will provide more information about that.

Tekanewa

I flagged your comment to have your references to a competing product removed, not your comment itself.

can i have load more button or infinite scrolling with the ts gallery?

Hi,

unfortunately, the image gallery element does not support or advertise infinite scroll or any other type of lazy load behavior.

Tekanewa

siparker

siparker Purchased

Hi, when i enable this plugin my admin load speeds go from 1.2 seconds to 22 seconds. Is there any part of this plugin that can be optimised further to stop this from happening?

Hi,

most likely, you are using an outdated plugin version of 5.0.8 or less, while having the auto update and/or update notification features enabled. If so, please refer to this sticky topic in the support forum …

http://helpdesk.krautcoding.com/forums/topic/slow-admin-panels-due-to-invalid-update-requests/

... and follow the instructions provided there.

Tekanewa

siparker

siparker Purchased

Ah yes the newer version has fixed the issue. Shame that domain expired.

Hi,

I’m in the process of the having the expired domain restored, hopefully, but am waiting on my old hosting service to get back at me to do so. :)

Tekanewa

aNjOiD

aNjOiD Purchased

Hi, for some reason the timeline animations keep looping. Is there a setting to prevent this? For example if I set the icon animation to slide in form the left the icon will slide in disappear and then fade in again infinitely. Any ideas?

Hi,

in its current release, those animations are in fact infinite, but I will see if I can add an option to make it a one-time animation with the next update.

Tekanewa

ecee

ecee Purchased

Hi!

Your plugin has many options. But it’s difficult to search for the right option when you need it. I look at your demo page. There I find something I want to try, but it’s often impossible to find it. On this page for example: http://preview.codecanyon.net/item/visual-composer-extensions-addon/full_screen_preview/7190695?_ga=1.66772074.575909251.1471602523 ....I find this text: -“Composium – Visual Composer Extensions” includes a post type “VC Logos” to easily build a basic portfolio of projects or customers, each one simply indicated by an image and link to another site. The portfolio can then be shown in a variety of different layouts, as shown below.-- You don’t have any item in Visual composer backend named “vc logos”. So if I want to use an item that makes what happens on this page, how do I know which item it is, in Visual Composer backend?

Thanks!

Hi,

as it is stated, this is a custom post type. In the plugin settings page, you will find a tab “Custom Post Types”, where you can enable/disable all custom post types based on your needs.

Once you enable a post type, a corresponding menu item for the WordPress backend will be added, allowing you to create/edit posts within that post type, as well as matching element(s) in Visual Composer to actually use the post type content on a page/post.

As long as a post type is disabled/ there won’t be an element for it in Visual Composer.

Tekanewa

TS Image Hotspot element does not show up as an option in my visual composer page elements even after I switch the element to “Enable “TS Image Hotspot” (2)” in the main elements settings.

Another “issue” could be if you attempt to embed the hotspot element in an inner row (row within a row). Because the element uses a container element with specific child elements, the main hotspot element will only be available in main rows, due to a limitation as to how many nested elements VC allows for.

Tekanewa

AH! YES! Thank you so much! that fixed it!

Great!

The same limitation will apply to any other element that uses a container element with dedicated child elements.

The plugin settings provide an “experimental” option to lift that limitation, allowing you to use the container elements in nested rows as well:

“VC Extensions” -> “Settings” -> tab “Visual Composer” -> “Allow Extended Container Elements Nesting”

Tekanewa

Hello, I’m interested in this plugin for the Interactive Timeline Feature it promotes on the Live Demo. I have Visual Composer with the Artbees theme “The Ken”. Will this extension work with it or do I have to buy the original plugin itself for this to work?

Another question, is it possible to make the timeline horizontal and set the dates to prehistoric dates? Thank you!

Hi,

since many theme authors customize their bundled versions of Visual Composer to better fit the needs of the theme, it is impossible to say for sure if those modifications still allow add-ons to run normally, as it is also impossible to test a plugin with every theme.

However, I have personally used my add-on with the “Juipiter” theme from Artbees without problems, which also includes a customized version of Visual Composer. And so far, I have not received any feedback from other users about problems with the “The Ken” theme.

Tekanewa

can I control the sort criteria in the isotope grid posts addon?

Hi,

the element does provide some control over the sort criteria. In order for you to know for sure if it will fulfill all your requirements, you can test every element and plugin feature by using the free test drive option, which you can access here:

http://testdrive.krautcoding.com/vcextensions/?preview

Tekanewa

AVPTR

AVPTR Purchased

Hi. We use your plugin since some years. As we rebuild our website www.avp-media.ch, there is an issue coming up with TS Google Maps. We have a full-width website and use a TS Google Maps Element in full width mode. Unfortunately, the marker does not show up in center of the page, but on the right end of the Visual Composer grid. I tried to fix this by entering coordinates manually. Also no success. When i add a offset to bring the marker to the center, then i have the problem, that the zoom-in button does not zoom to the marker, but to the right end of the Visual Composer grid again.. Is there any suggestion you can give me? Thank you, Regards AVP

Hi,

without seeing an actual page, it will be difficult to troubleshoot. I’m also out of the office this week, as the vacation notice on the comment form here on Envato informed all users.

Please open an actual ticket in the support forum and provide me with a link to a live site that shows the issue, and if possible also with admin login information, so I can make changes to the element settings, if needed.

Once I’m back in the office next Monday, I will take a closer look at your described issue. If I find a chance and opportunity to take a look during this week, I will of course do so, but at the latest, next week.

Tekanewa

AVPTR

AVPTR Purchased

Hi Tekanewa. Thank you for your replay. I just posted in the forum and provided you with backend access. Thank you and enjoy your holidays. AVP

Diego164

Diego164 Purchased

How Can I solve this problem? “Fatal error: Unfortunately, and to prevent a potential system crash, the plugin ‘Composium – Visual Composer Extensions’ could not be activated. It seems your available PHP memory is already close to exhaustion and so there is not enough left for this plugin. Please contact our Plugin Support for assistance. in domain.pl/public_html/wp-content/plugins/ts-visual-composer-extend/ts-visual-composer-extend.php on line 111”

Hi,

As the message already states, your servers available PHP is already close to be exhausted, leaving not enough free memory to accommodate another large scale plugin.

You either need to increase the PHP memory (your hosting service will be best suited to help you there), or deactivate other active plugins to free up PHP memory.

Tekanewa

I am wondering if you have an option to do an image on the left side with the thumbnails on the right side that would change the image on the left as you click?http://caldwellventures.net/test/wp-content/uploads/2017/02/Screen-Shot-2017-02-22-at-10.26.39-AM.png

Hi,

right now, some gallery layouts that are part of the “TS Image Gallery” element allow you to show thumbnails either at the bottom or top of the main image, but not on the left or right of the image.

A gallery layout that can show the thumbnails left/right is something I want to add eventually, however.

Tekanewa

how can you show thumbnails that are different images, so i want the thumbnail to be a swatch then the preview image is a different image

The “TS Image Gallery” element does allows you to define different preview and lightbox images for every gallery, but the thumbnails will be based on the preview image. There is no option to define custom thumbnails on top of that.

Tekanewa

is this included in this add-on to create that …. http://atlanta.digitalsummit.com/agenda/

Hi,

this add-on does NOT include any calendar/agenda elements or features.

Tekanewa

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