Tekanewa

Tekanewa supports this item

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1130 comments found.

gameznet

gameznet Purchased

Hello I just purchased your plugin and am having a lot of problems with each element I have tried to use, each seems to have its own unique issue or problem that makes it not do what I thought it would do so I really need some onsite examples to work with .,

there are elements I wanted which it now says are deprecated so they are not there at all and the post slider which I tried using puts 4 post items in the slider no matter if I tell it to put 1,2,3,5 or 6 , I need it to put 3 items but it refuses to do any number other than 4 despite the settings being changed for other values.

Also I tried cutting and pasting some of the example code from your demos but they just dont work either all I get is the raw code ..

I cant find how to use the row and column spacers or how to quickly put simple backgrounds behind rows which again despite putting what seems like the obvious settings to achieve a goal into the row or column settings it just does not do what is expected.

The best solution would be to have importable examples of each item on some prebuilt pages so we can import them. So can you please hook me up with some downloadable page templates which I thought were provided in the download but sadly were not..

Hi,

as the manual, a knowledgebase entry, and a sticky entry in the support forum all explain, not every element and feature of the plugin is by default activated. If after importing page content from my demo site you are only seeing the shortcode when rendering the page on the frontend or editing with VC, you need to activate the element(s) first, using the provided options within the plugin settings.

The same applies to extended row options (such as backgrounds), which are by default also disabled, in order to prevent conflicts with themes that bundle VC and usually provide their own row settings, or other add-on that provide similar features.

The few elements that have been deprecated by now have all been replaced with a newer element that provides more options than the deprecated one.

I also provide a free test-drive option for the plugin, allowing you to test every element and feature of the plugin prior to purchasing the plugin; the demo website provides a direct link to the test-drive site as main menu entry in its site menu.

For any issues with specific elements, please open an actual ticket in the support forum and provide me with access to your site, so I can take a closer look.

Tekanewa

happyjjd

happyjjd Purchased

PROBLEM: Your Envato License Key could not be confirmed! AND of course no support!!!!!!!!!!!!!!!!!!

Hi,

The license key check in the forum relies upon the official Envato API, so there is no control over it from my end. If it can’t be confirmed right now, the only thing to do is to try again at a later time, when the API is more responsive again.

Support will of course be still provided as there are email and comment channels that can be used in the meantime. So please use the contact form in the forum for the time being.

Sincerely,

Tekanewa Scripts

Hi guys, the installed plugin tells me “Update to version 5.1.7”. But when I download the recent version from Codecanyon it is 5.1.1. Any idea? Best regards – John

John,

the update has been uploaded to Envato already (4 days ago), but is still pending approval, which I hope will happen anytime now.

If you entered and confirmed your license key in the plugin settings, you can also use the auto-update routine, provided your server has sufficient upload and post size limits, as well as PHP memory in general.

The support forum also provides download access to every plugin release for a manual download for all registered and confirmed buyers (login required; find the “Downloads” menu item in the main menu).

Tekanewa

I have installed the plugin I have enough space but the page does not work become white

Hi,

A white screen is a clear indicator for insufficient PHP memory. So check with your hosting company to see how much memory your hosting package actually allows for, in comparison to the amount your are requesting from the server.

If your server maintains an error.log/debug.log file, it will tell you the exact cause of the white screen.

Tekanewa

PHP Version: 5.4.45 MySQL Version: 5.6.35 Web Server Info: LiteSpeed PHP Time Limit: 30 PHP Max. Input Vars: 1000 PHP Safe Mode: Forbidden PHP Debug Mode: Disabled PHP Display Errors: N/A SOAP Client: Yes PHP Memory Limit: 128MB (based on php.ini settings) PHP Current Memory: 77.38 MB PHP Memory Utilization: 60.45% PHP Peak Memory: 77.61 MB PHP Max. Upload Size: 2M PHP Max. Post Size: 8M PHP Allow URL File Open: Yes PHP Allow File Get Contents: Yes PHP Allow File Put Contents: Yes PHP Unzip File: Yes cURL: Yes WP Remote Post: Yes WP Remote Get: Yes FSOCKOPEN: Yes Visual Composer: v5.1.1 Standalone Visual Composer: Yes Visual Composer Extensions: v5.1.7 Available / Active Elements: 153 / 114 Available / Active Icon Fonts: 24 / 1 Available / Active Icons: 7,490 / 605 “Iconicum – WordPress Icon Fonts”: Enabled “WooCommerce”: Inactive “bbPress”: Inactive Custom Post Types: Active Extended Row Options: Active Extended Column Options: Active

You are already using 78MB of your 128MB when viewing an idle admin site that doesn’t do anything. Visual Composer and it’s add-ons don’t load anything yet on admin pages other than when you actually edit posts or pages, at which point you start exceeding your rather low 128MB of overall PHP memory.

You should contact your hosting service to see if you can increase your overall memory limit.

Tekanewa

WillSann

WillSann Purchased

The License Key activation is not working. Evanto lisence system is fine because I just activated 3 other profucts!

Hi,

I just tested the license check for the plugin from my end, using a local development and a live server, and did not have any issues with it. The plugin does not control the availability/responsiveness of the Envato API and if it is currently not working, all one can do is to attempt it at a later time.

The plugin is fully functional without the license key, as the license key basically only unlocks the auto-update routine for the plugin.

Tekanewa

WillSann

WillSann Purchased

Thanks. Will try later! Thanks for fast response…Appreciate it!

If it continues to fail, please open a ticket in the support forum and provide me with admin access to your site there, so I can take a closer look.

Tekanewa

Pre-Purchase question. I’d like to know if your plugin allows for us to be able to organize Post Grid / Column / Preview, etc alphabetically based on the post title?

Hi,

as of this time, my plugin does not provide such a functionality.

Tekanewa

Did you discontinue the icon wall? When I paste the code from your page nothing happens.

Hi,

the element is still part of the plugin. Please check the element settings to see if the element is actually enabled.

FYI, even if an element gets discontinued/deprecated, it will always remain part of the plugin and not actually removed for good; just moved into a different category.

Tekanewa

Hi, does your addon plugin have this function? Http://themenectar.com/demo/salient-promo/wp-content/uploads/2017/02/studio.png

Hi,

I’m not exactly sure to which element exactly you are referring to in your screenshot. Please provide more information about what feature/element exactly you are looking for.

Tekanewa

Pre-sales question:

On the rows with video backgrounds: Can you set them up to show something different for mobile viewers? Such as an image with a play button?

Hi,

video backgrounds will resort to a single background image on mobile devices (the poster image assigned to the video).

In general, I recommend using the free test drive option for the plugin, where you can test every element or plugin feature from the backend prior to purchase.

Tekanewa

Hi, bought your awesome plugin. Inserted images into the icon wall and want to change the size of the elements. They’re too small as you can see here: http://businesshelden.de How do I change that? Thanks

Hi,

the element relies on internal breakpoints, which will define the icon size based on the overall element width. You can either change the breakpoint settings to have the element switch to the corresponding icon sizes at a different widths, or embed the element in a full row, so that the element will start out with the largest icon size on desktop devices.

In general, the icon wall element is meant to provide additional information when clicking on any icon, which you are not using.

If all you want is to display the icons in some kind of grid layout, you might want to look into the “TS Image Gallery” element with the “Honeycombs” layout option, which might work better for your purposes.

Tekanewa

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