279 comments found.
the plugin stoped working and is giving a 404 not found error
plugins/vision/webfonts/ss-social.css?ver=4.5.2 Failed to load resource: the server responded with a status of 404 (Not Found)
and your website is down.
Sure thing my friend,
Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.
Thank you 
i think its resolved for now i have another plugin that i am having issues with that i think caused the problem
Great to hear
Hello, this plugin works on archive pages (categories, tags, ..)? It works on the template?
Hi There,
Yes, this plugin adds a button to the Wordpress content-editor and provides an easy-to-use interface for inserting stunning shortcodes into the content area of any page.
As long as the Archives page for the theme you’re using is setup like a normal page template, all will be well.
Thank you
Line 35 of vision.php is apparently no longer needed as the webfonts folder no longer exists in the plugin. As a result the plugin produces an invalid request on every page of every customer’s sites. Which is obviously not good. 
wp_register_style( 'vision-social', VISION_TINYMCE_URI . '/webfonts/ss-social.css' );
Thanks so much for this info my friend
We’ve just implemented the fix and we’ll be submitting the updated files very soon.
Cheers
Hi there,
We’ve fixed this issue and submitted the new files to Envato. The updated files should be posted shortly and you’ll receive an email when they become available.
Here are details of this new version:
New: Added plugin options panel (WP-Dashboard -> Vision) New: Added ability to recieve automatic updates from the Dashboard. (simply add your purchase code to the new options panel) ----- Update: Removed functionality for Wordpress 3.9 and below Update: Font-Awesome updated to it's latest version ----- Bug Fix: Removed function for "web-social.css"
Thanks again
What’s new in 3.4?
Hi There,
3.4.0 is primarily a maintenance release, removing unnecessary code…..here is changelog:
Version 3.4.0
New: Added plugin options panel (WP-Dashboard -> Vision) New: Added ability to recieve automatic updates from the Dashboard. (simply add your purchase code to the new options panel) ----- Update: Removed functionality for Wordpress 3.9 and below Update: Font-Awesome updated to it's latest version ----- Bug Fix: Removed function for "web-social.css"
Awesome – love the Dashboard!
Thanks so much!
So I’ve contacted support and they’re actively assisting but so far no solution. Hoping someone here who may have had a similar problem can add to the discussion. I’m getting font 404s from vision – specifically THIS file that actually doesn’t exist in the the plugin.
/plugins/vision/webfonts/ss-social.css
I’ve seen a few other people on the web asking and someone here on codecanyon as well. Any ideas? Thanks.
Hi There,
SS-Social is an icon-font that has been removed from Vision and replaced with FontAwesome.
Please re-download the Vision plugin files from CodeCanyon and the error will be fixed.
Thanks
Hello How can i do circle loader icon smaller and align the left edge
Hi there,
Thanks for your query.
This can be achieved by the use of some Custom CSS
Please submit a ticket using the link below and our Support Team will be delighted to help.
https://help.truethemes.netThank you
Hello tell me how to do so that the circle loader icons were next to each other
Hi there,
Thanks for your query.
Please submit a ticket using the link below and our Support Team will be delighted to help.
https://help.truethemes.netThank you
Hi, is this 100% compatible with WordPress version 4.7?
Yes
It actually doesn’t work on wordpress 4.7 just wasted my money on it. How do I purchase for a refund? P.S. I have already contacted your supported team about it and they said they are looking into it but cannot give me an ETA about them it will be solved.
Hi There,
The live demo is running Wordpress 4.7 and we also tested on another hosting environment running 4.7. Vision working well in both places.
Sometimes certain themes need some minor CSS tweaks to override their custom settings.
I’ve just been notified of the Ticket and I’m sitting down to tackle it now. I’ll respond back to your Ticket likely within the hour and you can decide if you’d still like refund, we’re happy to provide it.
We’re here to help
Thank you
Hi, I will like a refund still please. thanks
Yes sure thing, we’re happy to process the refund. Please follow the link below to submit a refund. Thank you
A quick side note for others who might be interested in Vision and Twenty Seventeen theme…...We just want to ensure you that Vision Plugin has been thoroughly tested and is 100% compatible with the Twenty Seventeen theme.
The error was simply caused by a 4 column layout being inserted into the content area of Twenty Seventeen theme (which is a very narrow area only wide enough for 3 columns).....the 4 columns caused an overlap of elements.
Cheers
I saw that this plugin isn`t working on my site anymore. I have latest version of WP and Vision, but the design is broken. http://frognermedia.no/webdesign/
Any idea why?
Hi there,
Thanks for your query.
Please submit a ticket using the link below and our Support Team will be delighted to look into this for you and help you resolve this issue.
Thank you
Hi,
Can the size of the progress bar (so the circle border that fills up as the bar counts) be customized?
Hi There,
Yes the progress bars can be easily customized. Size (thickness), color and rounded corners are available.
Hi I bought this plugin a number of years ago for a particular site. I never quite got it to work as clicking on an insert item – made the top half of the window out of the monitor viewing area – so could not fill in the details. I’m just resisting the site and looked again at this plugin. I see that others had a similar issue and there is a fix for it. Could you tell me how to fix it. I’ve tried to get in contact with your support link – but it appears to not be working – says that server is down.
Thanks in advance.
Hi GraphicHQ,
Thanks for your query.
Please download the file linked below and replace the existing file in the Vision Plugin. The file is located here: ..../plugins/vision/css/popup.css
https://expirebox.com/download/9f43be793ad9d53c8092518102f344d2.htmlThank you
Thank you
Hi Really sorry about this. I downloaded the file but put in wrong folder. Ive forgotten file name. Could you just tell me file name and where it goes.
Thanks Eoin
Hi GraphicHQ,
The name of the file is popup.css and goes into the CSS folder found in wp-content>plugins>vision>css.
Please let me know if there are any more questions I may answer for you
Thanks Again for your very efficient support.
Thanks and you are more than welcome
Great plugin.
Just wondering if anyone knows how to force an element to go under an item. Eg. If I use the plugin to create 3 columns – vision_one_third 3 times. How do I force the next text I put underneath this – especially if I have only short text in 3rd column.
Any help appreciated. thanks
Hi GraphicHQ,
Thanks for your query.
May I kindly ask you to submit a ticket using the link below and our Support Team will be delighted to help.
Thank you
I want to enter text into progress circles. Would this be able to do what I want?
Hi msharno,
Thanks for your query.
Unfortunately, this element only accepts number characters.
Please let me know if there are any more questions I may answer for you.
Thank you.
hi
it’s support RTL ?
Hi there,
Thanks for your query.
Unfortunately Vision is not currently formatted for RTL. The shortcodes will still render nicely, however the direction of the text will stay Left-To-Right.
Please let us know if there’s anything else we may assist you with.
Thanks!
if i add my own custom shortcodes by way of following the documentation. wont my custom shortcodes get overwritten when i update the plugin?
Hi Pixelstom01,
Thanks for your query.
Unfortunately, I am not knowledgeable of a documentation for the vision plugin to extend its functionality with custom shortcodes.
A basic outline of the files required for modification to the plugin….
- add the shortcodes (PHP) to “vision-shortcodes.php” - add the CSS to vision-shortcodes.css - add the shortcode to the dropdown list in “tinymce-menu.js”
Modifications to the plugin WILL get overwritten if upgrades the plugin are made.
It’s not recommended to modify the plugin unless by the developer and/or if you wish not to upgrade in the future.
Please let me know if there are any more questions I may answer for you.
do you plan to add data tables shortcode?
Hi PurpleNinja,
Thanks for your query.
I am going to forward this question over to the development team and provide you with a response as soon as one is available.
Thanks
Hi,
lovely looking plugin. Could we use our own images instead of icons with your plugin? Also, is it shortcode based?
Hi, I’ve installed Vision and it appears on my WP editor menu. However, when I check any of the options, a blank screen comes up entitled “shortcodes.” There’s no way to interact with this screen. Please advise. Thank you.
Hello there
Thank you for your comment. Our team working on your message.
We already reply to your message to support email.
Could you please check it?
Hi, I appreciate your help but don’t understand this message. How can I check support e-mail? Thank you.
Hello again.
Sorry for missunderstanding. Please, create a request to our technical support to solve this issue we will mark your request as priority.
Firstly, choose ‘Support’ chapter 
, then ‘Contact Author’ 
and fill message 
.
Are you aware that the “get support” button above errors out? Could you fix that problem so that you’re in compliance with Envato’s policy of providing service to Envato customers? Thank you.
Thank you for your advice,
Sure thing, we definitely will fix this issue.
Best regards,
Pre-Sales question: I need to use a % progress bar; but the percentage amount needs to be obtained from other place. Is there a way to put this percentage amount as a shortcode or any other option to make the progress bar dynamic?
Hello there
According to your question. Yes, this shortcode has such option with animated process bar. Here you are the list of functions for that
Thank you for your comment and have a nice day
Thanks for the response. Please clarify that: my problem is I don´t need a fixed percentage (50% is in the example you sent me). I need to get this number from a custom field. Can I use a shorcode instead a fixed number like 50 in your case
Hello there
Thanks for your query.
Unfortunately, this element only accepts number characters.
Please let me know if there are any more questions I may answer for you.
Thank you.
