This author's response time can be up to 2 business days.
When I’m on mobile devices, the video shows the black bars on the top and bottom. Any suggestions?
Hi mhbb32! First, I just want to confirm you are using Vimeo Background Video for Visual Composer, since it does not list you as a purchaser. Then I would be happy to help.
Hi – We really wanted to use this plugin but it wouldn’t work with Ultimate VC add ons too and Une Boutique theme. We sent you all the info you asked for and even a copy of the dev site by Google drive 6 months ago, chased up in the meantime but didn’t get a reply. We apologise for the delay in following up again.
Had to self host the video in the end and never used the plugin – can you chance our license to standard from dev and refund us the difference? Feels like a kick in the balls paying for the dev license but not being able to use it…
I actually responded to your email twice. It was sent to me on 7/31/2016, I responded same day to acknowledge your email, then sent an additional reply on 8/1/2016 containing an attachment with an updated version of the plugin that worked with your theme.
I have forwarded you the email thread we had so you can view it for reference.
From my email on 8/1/2016:
I have attached an updated version of the plugin below that should solve your issue. The problem was, as suspected, linked to the theme’s customized vc_row template.
Thank you for your patience.
Thanks for your quick reply – we didn’t see that response so we didn’t use the plugin in the end. Are we able to get a refund for the extra part for the extended license? We don’t need a full refund and have downloaded the plugin but won’t be using it so don’t need an extended licence
No worries, I understand the feeling when you purchase something but do not end up using it.
Envato urges me not to refund in these situations since they lose their commission, but I am sure a partial refund would be fine.
Send me refund request for your purchase. I am not sure if CodeCanyon allows partial refunds, but we could at least do something where I refund the full extended license and you purchase a regular license. We can continue the chat on the private refund request thread.
Great and thanks for your understanding, No issues to buy another standard licence. Will make the request now.
Thank you for the great review 352Digital!
I have installed this plugin and added the vimeo video URL into the segment, but it fails to load.
I have visual composer installed as part of the Route WP Theme.
Hi stevo996, thank you for purchasing the plugin!
I would be happy to help you get this working with your theme. You can email me with either credentials to a test administrator account for your website, or send an attached zip file of the theme. You can find my email address on my profile page.
I will do my best to get you a solution in a timely manner.
Email sent through the system with details.
Hi Steve, I have replied to your email with a solution. Thank you again for your patience.
I just bought the Vimeo plug-in for Visual Composer, but it’s only plaing a youtube link. I put in the Viemo link but it’s not recognized.
Hi monikasobolewska, thank you for purchasing the plugin!
It looks like the Vimeo setting may not have been selected in the video background dropdown. Make sure the field you are putting the Vimeo link in is labeled “Vimeo link”.
If this is not the case, you can send me an email (you can find the address on my profile page) with either the credentials for a test admin account or an attached zip file of the theme. I will do my best to get you a solution in a timely manner.
Can you help me set up the video?
Diana Wolsink-van Landeghem
Hi Diana, thank you for purchasing the plugin! I have sent you an email regarding your issue.
Hey, I have installed your plugin and followed the instructions but nothing is happening, any chance you could help us get up and running?
Hi jamieclick, thank you for purchasing the plugin!
I would be happy to help. If you send me an email with the credentials to a temporary admin account for your website, I can figure out a solution for you.
You can find my email address on my profile page.
I have just sent this to you, if you could get back to me asap that would be great as that is the only thing stopping us from going live now. Thanks!
No problem, I will let you know as soon as I have something!
Hi jamieclick, I got a chance to sit down and look at your issue.
I set up a test page and created a new row where I set the Vimeo link to a test video and everything seemed to work properly.
I want to verify that you are setting the “Video Background” dropdown (found at the bottom of the “Row Settings” panel) to “Vimeo” and then setting the “Vimeo Link” field to your desired Vimeo URL. This setting is different from the “Background Video” setting, which is not included in the vanilla Visual Composer plugin.
If you are still having issues, please let me know in detail what you are trying to do, I will do my best to help you.
If the plugin works well for you and you are satisfied with the support I have offered, please take a minute to leave a review. It is always appreciated!
If you go to rallies in the WordPress admin and click on the first one (PURE RALLY ST TROPEZ 2016 | 26TH – 28TH AUGUST 2016) I have added a video to the first row but it isn’t working, could you see what I have done wrong?
Could you confirm where you added the test page? I can’t see it anywhere… Sorry to keep going on but really need to get this working.
No problem, I will take a look at the page in question.
I deleted the test page before logging out. I will leave one up this time for you to look at.
I uploaded a different version of the plugin on your site and the video is now working perfectly on the page you specified.
I will also send you an email with this different version attached, so it is available to you in the future.
It looks like the latest version I released has some issues with configured backgrounds overlaying the video. This is something I will have to fix ASAP and release an update for so new customers do not experience the same bug.
Thank you for your patience with this issue.
Good luck with launching the site! Again, if you like the plugin, please leave a review!
I’m having problems getting the Vimeo background video to work. Could you please take a look? The iFrame seems to be loading on the page but the video doesn’t display.
This is a multisite and I can only give you admin access to the sub-site in question so if a new version of the plugin is required can you please email it to me at: email@example.com
Hi Russ, thank you for purchasing the plugin!
I will email you a different version of the plugin that should solve your issue. There is a bug with the current version when it is used in combination with a background color. I will be getting a new version on CodeCanyon as well ASAP.
Hi there, Just wondering if there is an option to disable the click overider? I would like to load a full width, full height video from Vimeo but want the user to be able to pause/mute etc. If I purchase, can this be done?
Hi samcarmex, thank you for your interest in the plugin!
This feature has been requested before and I plan on including it in a future release. The current version of the plugin does not allow for it.
I hope you still consider this plugin for other projects of yours that require background videos!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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