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24 comments found.

When I’m on mobile devices, the video shows the black bars on the top and bottom. Any suggestions?

Hi mhbb32! First, I just want to confirm you are using Vimeo Background Video for Visual Composer, since it does not list you as a purchaser. Then I would be happy to help.

Hi – We really wanted to use this plugin but it wouldn’t work with Ultimate VC add ons too and Une Boutique theme. We sent you all the info you asked for and even a copy of the dev site by Google drive 6 months ago, chased up in the meantime but didn’t get a reply. We apologise for the delay in following up again.

Had to self host the video in the end and never used the plugin – can you chance our license to standard from dev and refund us the difference? Feels like a kick in the balls paying for the dev license but not being able to use it…

No worries, I understand the feeling when you purchase something but do not end up using it.

Envato urges me not to refund in these situations since they lose their commission, but I am sure a partial refund would be fine.

Send me refund request for your purchase. I am not sure if CodeCanyon allows partial refunds, but we could at least do something where I refund the full extended license and you purchase a regular license. We can continue the chat on the private refund request thread.

Great and thanks for your understanding, No issues to buy another standard licence. Will make the request now.

Thank you for the great review 352Digital!

stevo996

stevo996 Purchased

Hi

I have installed this plugin and added the vimeo video URL into the segment, but it fails to load.

I have visual composer installed as part of the Route WP Theme.

Thanks

Hi stevo996, thank you for purchasing the plugin!

I would be happy to help you get this working with your theme. You can email me with either credentials to a test administrator account for your website, or send an attached zip file of the theme. You can find my email address on my profile page.

I will do my best to get you a solution in a timely manner.

stevo996

stevo996 Purchased

Email sent through the system with details.

Thanks

Steve

Hi Steve, I have replied to your email with a solution. Thank you again for your patience.

I just bought the Vimeo plug-in for Visual Composer, but it’s only plaing a youtube link. I put in the Viemo link but it’s not recognized.

Bigtoppro.com/new

Hi monikasobolewska, thank you for purchasing the plugin!

It looks like the Vimeo setting may not have been selected in the video background dropdown. Make sure the field you are putting the Vimeo link in is labeled “Vimeo link”.

If this is not the case, you can send me an email (you can find the address on my profile page) with either the credentials for a test admin account or an attached zip file of the theme. I will do my best to get you a solution in a timely manner.

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