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Why is this plugin not working with Avada? Help me
I can see that you are already in contact with our team from support forum. Please change your video settings according to their guidance.
Just bought this. Hoping to use this with the Flatsome theme. Have attempted using all the different settings, from image gallery, to the built in hooks, tabs, manually adding the shortcode to different areas – still not able to produce a video or popup button anywhere. Any experience getting this to work with Flatsome?
Actually getting a button now in some of the hook areas, but when clicked, it does not generate a video, just an overlay
Sorry about your problems with the plugin! Can you please contact our support forum with access to your website, so we could check this? Unfortunately we didn’t test it with Flatsome theme, so not sure if that’s compatible or not. Though I believe that our team will find some solution for this.
I need help with your video – it does n’t work- i have added the and still does not appear in the image gallery.
The theme is divi
The wordpress verstion is 4.9.2
Can you please contact our support team via http://createit.support/ Please provide access to your website, so we could check this.
Our team will be more than happy to help you there.
Hello! Can this plugin use Mp4 files uploaded to Amazon S3?
You can use external video url only for Youtube and Vimeo videos. For other videos types you will need to upload video file directly to your WordPress Media Library.
Thanks for clarifying!
I appreciate the prompt response as well.
I’m getting an error when trying to add videos: Warning: Invalid argument supplied for foreach() in /home/strategisspi2016/public_html/v2/wp-content/plugins/ct-woovideo/ctWooVideoAdmin.php on line 597
Can you please contact our support team at http://createit.support/ with access to your admin panel and FTP (if possible) so we could check this? Our team will be more than happy to help you there.
Hello, I am very interested in your plugin, but am worried it won’t be compatible with my theme. I am using North, by Fuel Themes. http://north.fuelthemes.net/ Do you know if your plugin will work with this theme? Also, I would really like the thumbnails under the product image instead of on the left. Is that possible?
Unfortunately we didn’t test the plugin with North theme. Thumbnails location depends on your theme setting, our plugin does not change that.
Thanks for the response. If it doesn’t work, do you have a return policy?
Hello again, I purchased your plugin and just as I feared it does not seem to work with my theme. It installed and activated properly, but when I add videos to a product, they do not show on the product page, . Would you be able to take a look and help me to fix it? Thank you!
I can see that you have already contacted our support forum. Support team will check whether there is some easy fix to make plugin compatible with your theme. If we won’t find any solution of course feel free to submit the refund request (you can do it via your themeforest account).
Want to purchase this but saw another comment about not working with Flatsome. Were you able to resolve. Can we get it to work with Flatsome theme?
1-Does this plugin supports Wistia?
2-If not… Can I control options for embeded Youtube videos? would not appear related videos at the end of my video (to avoid competition)
3-My theme is “Ferado” from Woorockets. Does this plugin works with Ferado?
We didn’t test the plugin with Wistia videos, though it should work without any issues with any hosted video type. Unfortunately we didn’t test it with Ferado theme, so can’t guatantee if it’s compatible. Though the easiest way to check this is verify whether your theme uses original WooCommerce templates for product single and product gallery. If yes – it should work properly.
With our plugin you can only embed self hosted videos or attach external URL to youtube or vimeo videos. I’m afraid that supporting custom video shortcode from third party plugin would require custom adjustments.
I have a presale question:
We are using the Basel Woocommerce Theme and the theme is with custom product carousel gallery. We are thinking if we buy your plugin, do you provide support to make it work with the theme?
Thanks for getting in touch with us! Unfortunately code adjustments for third party themes/plugins is not included in our free support. And custom woocommerce product gallery slider in your theme can cause some compatibility issues with our plugin
I purchased this plugin and all is working great! Is there are way to disable the related videos that show up at the end of the Youtube video?
Great to hear that everything works for you About the related videos – please try to add ?rel=0 at the end of your video URL like this:
I tried to add the ?rel=0 to the end of the link, but unfortunately it disables the video from displaying at all.
Unfortunately we don’t have any impact on youtube video parameters, though please contact our support team at http://createit.support/ with access to your website and we will check if there is anything we can do to help.
Thanks, I ended up uploading mp4 version of the videos and all is well.
What do I need to do to request a refund? The video gallery feature doesn’t work for me and that is the feature I bought it for and I don’t have time to troubleshoot it anymore. Thanks.
Please check this documentation to know how and when you can get a refund for a products. Did you try to contact with our support forum first? We will be more than happy to check this problem for you .
Hi! Does this plugin have full support for WooMultilingual?
Unfortunately it’s not tested with this plugin, so we can’t guarantee the full support.
Sorry about that!
Can you confirm if this would allow a situation like on http://www.forever21.com/Product/Category.aspx?br=f21&category=women-new-arrivals (look under ‘Distressed Army Hood’ product)—where on the actual category page, it displays a video loop for a product instead of an image?
Unfortunately our plugin does not support video instead of product thumbnail. You can embed it in product gallery, though it will be displayed only on product page.
Hey there, I use Woothumbs so I can have multiple photos per variation. Do you know if your plugin works with WooThumbs?
We didn’t test with Woothumbs – but there is a risk it won’t work with custom gallery templates. Though feel free to test it and in case of any problems contact our support team or ask for refund.
Sounds good. I’ll purchase and report back. If it doesn’t work I’ll reach out for a refund.
Hey there, no go on the compatibility with Woothumbs. How do I go about getting a refund?
Hey! You can request a refund under this link: click!. Fill in the reason of the refund and we will accept it for you.
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