What a horrible product, backed by even more horrible support. The author/site claims a 2-day support window via the commenting system, but there is no regard for this whatsoever.
1) they are often overwhelmed due to the "volume" of tickets -even though there appears to be very little activity in the comments in the timeperiod concerned
2) they treat each reply to their comments as a new ticket, so if a ticket was to take 4 exchanges, that would mean 8 days til resolution!!!!
Past support claimed that there was a mode the player was not supposed to be used in -but they magically fixed it the next day (a bug that had existed since when...?)!
They did not even respond to the rest of my itemized list when the first was unresolved, although unrelated.
Code is buggy, documentation is sparse, features don't work all the time.
Even upon giving them my login, the y failed to help.
Save your $.