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On iPhone only, the videos are not playing any sound (confirmed phone not muted) nor are there any controls / full-screen options. This is not the case on Android. What’s the issue?
Update to 11.64 via video gallery > autoupdater
It will fix it
I ran the Autoupdater but it only updated to 11.63, not .64. The first video now plays sound but all of the ones below it still do not play sound. Additionally, there’s no player controls on iOS like fullscreen, etc. Is there a way to enable that too?
You need 11.64
I’ve now upgraded to 11.64 and the issue still remains. No player controls, and the audio only plays for the first video. If you try any of the others, it doesn’t. Also, if you go back to the first video after going to a different one, it says Playback Error and gives an error code.
Can you try 11.66 ? If there are still issues, send me a link please – I will have a look
I’ve upgraded and still issues. I emailed the link to you.
Hi, It appears that your software is not working properly on
our site. Some of features are not showing up at all, along with the short code button icons.
Can you show me a link ?
Not sure why you guys can’t attempt to answer my questions.
You used to same response for two independent questions.
The response is that we need to see the issue. Your query is to general and can be related to anything
Which example do you want to replicate from – https://previews.customer.envatousercontent.com/files/287910965/index.html
Gallery videos are not showing up at all, just a back box.
Also, there is no click the add video gallery short-code generator button anywhere. Lastly, there is no click to insert gallery button. Is there an issue with WP versions or PHP versions
can you please help me if your plugin support miniplayer option along with pop up video
Thanks and Regards
We don’t have that option
I’ve discovered a problem with the autoplay function on desktop and mobile. On initial desktop page load the controls play/pause don’t hide. You need to move your mouse on top of the player container and move it out and after that the controls are hiding.
On initial mobile page load the controls hide automatically, but when you pause/play the video they don’t hide after that. They stay always visible.
Do you have 11.64 ? Can you show me a link ?
yes. I’ve installed the last version. Please take a look at this demo website: https://bit.ly/31gzIkp
The desktop errors mentioned up there are checked on 3 different web browsers. The mobile errors can be seen on iOS devices.
Should be fixed 11.65
When I use paging, load the second page with video’s, some video’s from the first page are shown again.
It happens at least on these pages.
I’ve added two screen shots
It looks like the gallery is filling empty spots for subsequent pages…?
Could you take a look?
Fixed in 11.65
Awesome! I immediately did the autoupdater.
My about page says “11.64” and it does not go to 11.65
I tried to “auto update” a few times.
Don’t know how else to get it to 11.65?
Right now, after the auto-update, no video gallery is showing at all! :/
(I did the usual, disable WP cache, empty browser cache, icognito window, etc.)
Sorry :/ Could you take a look?
Good morning Radu,
I don’t know what happenend but today my video’s are showing again, BUT with the same issue.
My version is 11.64 and with the auto updater I stay at 11.64.
Do you know another way to upgrade to 11.65?
You can redownload from codecanyon
or use envato market plugin
I was unaware of the envato market plugin… that failed doing the update as well
Then I think it connects to the WP plugin update notifications and I could update via the plugins list. That worked
And, your fix works.
I have a problem with my youtube and vimeo playlists. Youtube: all my playlists show links and not videos. Here is the message “No youtube playlist videos to be found – maybe API key not set? This is the feed”. However, I haven’t changed anything at API. I updated DZS, the latest version and my backoffice went white. I don’t even see my created playlists anymore, nor the version. More informations.
For vimeo playlists I cannot change the maximum number of videos. I tried all the manipulations possible and nothing. Can you help me please? I use Elementor.
You’ll need youtube api set
Vimeo – do you have latest verson of video gallery ?
Hello, thanks for answering. I did it but nothing. Stiil no playlist page, All is blank and i can’t create new playlist. I have the lastest version, all went blankwhen i update it.
For my video page, before I had codes that appeared but now it only loads and the videos do not appear. I don’t have access to the configuration of my playlist. Best regard
Send wp-admin login via https://zoomthe.me/sendadmin/login-details.php?sendftp=off
Input ” https://codecanyon.net/comments/24639551 ” in Additional Details field ?
It’s sent. B est regards
I have an issue where when I create a gallery and add youtube videos they play muted, there is no sound coming out.
The example youtube gallery works fine, however when I clone and add videos to that, same thing happens.
Can you please let me know how I can fix this.
Which version of video gallery do you have ?
I ran the updater and it updated to version 11.63
I’m receiving the following message and I’m not able to configure and use my plugin. How do I resolve this.
Warning: Constants may only evaluate to scalar values in /home2/jackjill/smarttradersnetwork.com/wp-content/plugins/dzs-videogallery/configs/php-constants.php on line 27
Warning: Cannot modify header information – headers already sent by (output started at /home2/jackjill/smarttradersnetwork.com/wp-content/plugins/dzs-videogallery/configs/php-constants.php:27) in /home2/jackjill/smarttradersnetwork.com/wp-includes/pluggable.php on line 1281
Warning: Cannot modify header information – headers already sent by (output started at /home2/jackjill/smarttradersnetwork.com/wp-content/plugins/dzs-videogallery/configs/php-constants.php:27) in /home2/jackjill/smarttradersnetwork.com/wp-includes/pluggable.php on line 1284
Seems you are running an older version of php ( older than php 5.6 )
We fixed this in 11.66 for older version as well
How do I turn off this icon in the top right corner so it only shows just videos. Right now it bumps the first row over slightly and I don’t like how that looks.
ignore, I figured out a different solution…
The page returns 404
I got the error as below for youtube playlist
I edited one of the example and changed the ID.
1. I’m sure, my ID is correct, my
2. My API is correct.
So what is the reason for this error?
youtubeplaylistvideostobefound-maybeApikeynotset？Thisisthefeed-https://www.googleapis.com/youtube/v3/playlistitems？part=snippet&playlistld=plh6bbolnfultyrkxdtni sFge8uUSkey-AlzaSyctrnD78wyyro5flLitPggaSKvYFlvU4amaxResults=max alid value at ‘max_results （TYPE_UINT32）， “max
I’m having an issue with the video gallery, where the miniatures of the videos are not being lazy loaded, so Google PageSpeed is showing this as an issue on the website and that the images should be lazy loaded.
We already added several lazy loading plugins on the website, and none of them were able to lazy load the videos miniatures images!
What do you recommend us to do in this case?
You mean the thumbnails in the navigation menu ?
Also please comment on the item you purchased
Hi. I have 2 questions.
1- Is there anyway to hide YouTube logo from showing up on the videos?
2- Why are we not able to pull Vimeo videos with the Channel ID or the User ID? We have done everything making sure that the IDs are correct but still the videos won’t show in the gallery.
1- no, it’s restricted in youtube terms
2- what is the link ? we will test
After a recent update a video player fell off, and doesn’t work on any of my sites.
Thank you if you can check the topic. I have 7000 videos on the site, and now nothing works.
Show me a link please
I can disable my site for a long time.
I restored a site. Now working properly.
When you are free to check, an update will be made again and you will be able to check immediately.
Now I notice that idiot Google translated “I can” instead of “I can not” ...
Send me wp-admin via my mail privately – I will install latest version and check
I sent you in private, did you receive?
hi Zoomit Team,
would love your help on that.
You need to setup a api key for youtube
Hello- VIMEO Video: The title “Preview” does not how in upper left corner of video player: config=”skinauroradefault” autoplay=”off” cue=”off” loop=”off” type=”normal” responsive_ratio=”detect” title=”Preview”]
It should work
What version of video gallery do you use ?
I am using 11.66, video player button (next to video showcase button), It used to work, but now the title is not showing.
Do you have a link ?
Does not work with Youtube video channel (API). Alert message: “The request cannot be completed because you have exceeded your quota …”. While I haven’t made any changes and it’s been working for 2 years. An idea of the problem ?
You need to create a api key – https://zoomthe.me/knowledge-base/video-gallery/knowledge-base/how-to-setup-video-gallery-with-youtube-api/
Thanks, but I already have an api key
You need to check your quote calculation then – https://console.developers.google.com/apis – you are probably exceeding the quota
also make sure you have caching enabled
Vimeo don’t have Albums any more. They’ve changed to Folders. Any chance of a quick update to make these work?
Added support for Folders in 11.70
The link you will need to paste looks like this
You will also need vimeo plus to make folders public
Doesn’t seem to work with WordPress 5.5? Did updates on my sites and now when I go in to manage a video player/configuration all of the meta boxes have disappeared.
We will investigate
Can you clear browser cache ?
Im having a hard time trying to make a gallery with my facebook page videos, tired to see the manual but, its a blank page.
Can you point me into the right direction please?
I just need to know how to make a Facebook videos gallery
Thanks a lot
My plugin interface looks very different, Attached an image, I have set up facebook, got access, key and secret, i had succesfully logged into facebook and gave the app permissions.
I wrote my fanpage url
But the gallery does not have any video on it, also tried the showcase builder and nothing
Loooks like my plugin is different that the one you have in the instructions, i have version 11.69 is that the correct version?
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